O2

O2 Outage Report in Houghton-Le-Spring, County Durham, England

No problems detected

If you are having issues, please submit a report below.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Houghton-Le-Spring, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Houghton-Le-Spring and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Houghton-Le-Spring, County Durham, England 04/21/2024 07:35

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (57%)

    Phone (57%)

  2. Internet (24%)

    Internet (24%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Houghton-Le-Spring, County Durham, England

The most recent O2 outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Peterlee, Sunderland, Hartlepool, Durham, Wallsend and Stanley.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Phone
United KingdomGateshead Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomPeterlee Wi-fi
United KingdomNewcastle upon Tyne Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Houghton-Le-Spring, England

Latest outage, problems and issue reports in Houghton-Le-Spring and nearby locations:

  • kirstynewcastle kirsty widdowfield (@kirstynewcastle) reported from Durham, England

    @O2 been charged for a premium service that wasn’t me. How do I go about getting a refund when I can’t get through on the number that billed me

  • ilovefluffy andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England

    @O2 I was supposed to get a free upgrade every 12 months but your "problems with supply" last year meant that I didn't get my new phone for over a month after I requested it, so my refresh date is a month later, which pushes it past my annual christmas trip. It's a farce.

  • ilovefluffy 🎃👻💀🙀🧟‍♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, England

    So to be straight: because @O2 have been terrible for over a year, I can’t refresh my phone until after I get back from my Christmas trip! You’re very VERY quickly losing a customer here and I’ve been with o2 for nearly 15 years.

  • daveyK1234 Dave (@daveyK1234) reported from Walker Gate, England

    @Blyth_Spartans @O2 It was bad enough live I don’t need to see it again 😏.

  • ilovefluffy andrew 🎃 (@ilovefluffy) reported from Newcastle upon Tyne, England

    @2bard @intueldonsquare @northumbriapol You're right in normal circumstances, however my phone signal keeps cutting out while @O2 are upgrading to 5G, last week a man had a seizure in front of me and I was getting repeatedly disconnected from the emergency services while trying to get an ambulance.

  • AngieOrrick Angie Orrick (@AngieOrrick) reported from Walker Gate, England

    @O2 you have the worst customer service ever encountered! If I could stop paying you I would! That’s your shop and by telephone

  • petern280 peter nixon (@petern280) reported from Springwell, England

    @O2 is there an issue with the app data counter, mines said unavailable for the last few days

  • ilovefluffy 🎃👻💀🙀🧟‍♂️ #booToYou (@ilovefluffy) reported from Newcastle upon Tyne, England

    @O2 so… appalling service, no signal abroad, no signal at home… thought I might try to refresh my phone but it turns out that I can’t because last year there was a delay in getting my phone to me so my usual refresh date in October has been pushed back til November!

  • DarrenMorgan Darren (@DarrenMorgan) reported from Washington, England

    @BootneckShuffle @O2 @EE Never had a problem with O2 untill I switched my DD date. They're hopeless

  • fredspoon philip (@fredspoon) reported from Chester-le-Street, England

    Lots of companies doing their bit to help. I got an email from @O2 this morning and how they are helping is allowing people to access the @NHSuk websites without using your data. Whoopy ******* doodle do. I can’t wait it’s like Christmas all over again.

  • KyleMarleau Kyle Marleau (@KyleMarleau) reported from Walker Gate, England

    @christe1 @O2 It’s identical but @O2 claims they never heard of it. It’s on their website. 🐍

  • XLindyLou Lynn (@XLindyLou) reported from Hartlepool, England

    @PopcornDonuts @O2 Shocking service @O2

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @O2 I'll try one of these out. I've never had this problem before so hopefully it was just a one off mishap.

  • KyleMarleau Kyle Marleau (@KyleMarleau) reported from Walker Gate, England

    @LukeSwinden @O2 I’m in the same battle with them. I claim they never heard of it. Can’t block that number. It’s not their fault. I signed up. I didn’t. Never heard of that before. I think @O2 sold my number or something. Shady

  • doc_drops Spooky Scary Skeledrops🎃🎃🎃 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 Your service in NE2 is shocking

  • scottbarron90 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Scott Barron 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scottbarron90) reported from Brandon, England

    @O2 what a waste of money it is I pay for you're service every month. Another mast issue in my area, no calls or texts all day, I ise this phone for buisness Yet again lost more money through o2 and the rubbish equipment I've never had this issue with any other service provider

  • simonkeenan007 simon keenan (@simonkeenan007) reported from South Shields, England

    @O2 Ignore me I'm being stupid lol, now let's move alone and ignore what I said have a great day and thank you

  • doc_drops Santa Drops is coming to Toon 🎅🎅 (@doc_drops) reported from Newcastle upon Tyne, England

    You’re rolling out 5G when Newcastle doesn’t even have basic coverage, I have a 50GB contract with you and barely manage to use 2GB a month due to lack of signal/searching for free Wifi @O2

  • engg_rky Raj (@engg_rky) reported from Newcastle upon Tyne, England

    As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

  • doc_drops Spooky Scary Skeledrops🎃🎃🎃 (@doc_drops) reported from Newcastle upon Tyne, England

    @O2 Your coverage in most of Newcastle is shocking, I live in NE2 and the best signal I get is 1 bar of 3G in my iPhone 7

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Hjharris5 Hjharris (@Hjharris5) reported

    @Debzizztweeting @O2 @virginmedia They don’t care! I am disabled and had no signal when I broke down! O2 are just out for profit. I’m leaving.

  • kathpay Kath Pay (@kathpay) reported

    @ribenakat1 @O2 Do you also have a fraud case with them? Their silence is deafening. I don't even know how an account would have been set up in my name - makes me think their procedures are not very stringent. I hope you get resolution.

  • Debzizztweeting Debbie activist blob💙🏳️‍🌈🏳️‍⚧️🥾🌄🇺🇦🧜‍♀️ (@Debzizztweeting) reported

    @O2 I live in Ambleside, the whole village appeared to have no signal until this morning. Fingers crossed 🤞 we'll be able to catch up with missed jobs.

  • SLimpalot Sir Limpalot (@SLimpalot) reported

    @Tankslider @O2 Having similar issues with their "live" chat .... Server keeps disconnecting yet my Internet connection is returning 1130mb🙄

  • sqquelch Squelch 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 🌈 🔥🐲 (@sqquelch) reported

    @jwickhyoung @VodafoneUK I couldn't even load tweets over the weekend at my aunt's house in Dunfermline. The internet doesn't like H+ data in 2023. Thanks @o2. Makes me wonder what I'm paying all this money for when my mobile doesn't work when I'm out and, y'know... mobile.

  • merf89wales Merfyn Evans (@merf89wales) reported

    @O2 @JEALWI Good luck with paying off your device, I’ve been trying to do exactly that for 4 weeks, latest today, 45 minutes of being passed about from dept to dept by staff that have no idea what they are doing. Shocking customer service, the worst I’ve ever experienced

  • PeteyJayD PT. (@PeteyJayD) reported

    Hi @O2 I just called support about my number port. Was told all ports are delayed but can’t say by how long. I asked if that is likely to be days, weeks or months. The answer was “it won’t be months”. So, could be weeks? Meanwhile, no contact or MFA number available. Not great.

  • Hjharris5 Hjharris (@Hjharris5) reported

    @O2 @viktoriadoh This has been an issue for at least four months. Get more staff! Preferably UK based who actually speak English?

  • mcsherlocks Daniel Sherlock (@mcsherlocks) reported

    @O2 how do I make a complaint, as I've tried to contact you a few times today. Assistance all too busy

  • julierawlings julie (@julierawlings) reported

    @O2 I have never used the sim @virginmedia provided me with when I took out the deal. I need to know how to cancel it when the contract is up. I can’t use the app because you keep sending instructions to the sim that I don’t use. Can you help please?