O2 outages and service status in Hook, England

Problems in the last 24 hours in Hook, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hook, England

The most recent O2 outage reports came from the following cities: Reading.

City	Problem Type	Report Time
Reading	Phone	18 hours ago
Bracknell	Phone	2 months ago
Reading	Total Blackout	4 months ago
Basingstoke	Phone	4 months ago
Farnborough	Phone	4 months ago
Farnborough	E-mail	4 months ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Hook, England

Latest outage, problems and issue reports in Hook and nearby locations:

• 
  Don McCall (@doncmccall) reported 6 minutes ago from Reading, England

  @O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.

• 
  Don McCall (@doncmccall) reported 8 minutes ago from Basingstoke, England

  @O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork

• 
  Jackie Malton (@Thursley) reported 11 minutes ago from Thursley, England

  @GorillaoJustice @O2 My phone is 5G and I’m lucky to get one bar signal. Never used to be like that with my previous iPhone . Yes Vodaphone!

• 
  Harry Robertson (@HarryRobertson5) reported 12 minutes ago from Bracknell, England

  @ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

• 
  Toby (@tobyd360) reported 12 minutes ago from Farnborough, England

  @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

• 
  Spencer Barfield (@Spennie105) reported 13 minutes ago from Fleet, England

  @AskHalifaxBank @O2 are expecting me to chase you for there issues with there software not recognising the online sort code on my account!!

• 
  samantha (@smnthklly) reported 17 minutes ago from Reading, England

  @zoeonpop @O2 That’s why I swapped years ago, often I wouldn’t even have 3G either! Madness. Much happier with 3 even though their signal is meant to be much worse, on the whole it’s so much better than I found o2!

• 
  Bethany Hewitt (@bethanyxhewitt) reported 18 minutes ago from Bracknell, England

  Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

• 
  STEELEY (@Daftblonde64) reported 21 minutes ago from Reading, England

  @O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?

• 
  Andrew Leason (@ANDREW0675) reported 27 minutes ago from Reading, England

  @O2 any reason for awful 3/4G reception in/around Reading train station - can’t listen to any music, use social media, do emails..nothing in general...not just peak times Mon-Friday either..don’t see people who are prob on other networks w/ this issue...it’s shocking service tbh

• 
  Lara Thomas (@laraclaudia_) reported 27 minutes ago from Bracknell, England

  @bruskyyyy @O2 Having the same problem!

• 
  sally (@sally290718) reported 27 minutes ago from Farnborough, England

  @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

• 
  Harry Robertson (@HarryRobertson5) reported 31 minutes ago from Bracknell, England

  @ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

• 
  Ollie Eden (@ollieeden) reported 33 minutes ago from Farnham, England

  @O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews

• 
  Andrew Leason (@ANDREW0675) reported 34 minutes ago from Woodley, England

  @O2 Yeah about those LOL up to end of last year I had no issues at all getting the weekly free hot drink at Cafe Nero while this year I think I have been able to get it only once or twice as always been out of stock both days 😫😂

• 
  DaySack_ (@Daysack_) reported 35 minutes ago from Fleet, England

  @O2 you would be concerned to know how many times I have thrown my phone at the wall because I can’t get through to your customer service support 🤯🤯🤯🤯🤯🤯!!! That bloody machine cannot understand what I say!!! How do I get through to customer service 😤😤🤯

• 
  kelly marie sanders (@KellyMSanders) reported 41 minutes ago from Bracknell, England

  @O2 hi I waited until the pro max was saying next day delivery to order - it says it right now so I paid my last phone off to order it and ten mins later got an out of stock email. Can you tell me how to cancel everything I just did please?

• 
  Ghadeer Ahmed (@GhadeerAhmed96) reported 44 minutes ago from Ash, England

  Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!

• 
  Eoghan (@owengmusic) reported 49 minutes ago from Bracknell, England

  @o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating

• 
  Eoin Charles (@ecsg1798) reported 51 minutes ago from Reading, England

  @O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  just me (@BluesnJazzxx) reported 12 minutes ago

  @mitchhirsty @O2 Yeah I figured that. Same issues on the website as well. I can’t pay my bill because I can’t access the app or website and I am not sitting for an hour on my phone whilst I wait to talk to someone.

• 
  Mr H (@ThatBloke0101) reported 14 minutes ago

  @O2 you claim you have the perfect connection..so why am I getting slow loading times for normal Web pages when in built up areas? Last week at Ashton Gate, Bristol. No signal. Right now, im in Weston-Super-Mare in a trading estate with a god awful signal.

• 
  John (@JRSC01) reported 16 minutes ago

  @O2 Also saying i was a great customer with good credit rating and asked me if i was happy, said no i can never get a data reception, she immeduantly told me, i havve reported that to my team and they will get that fixed in the next 24 hours!

• 
  Charlie’s Haus (@HausofCharlie) reported 17 minutes ago

  Can you fix the Adela O2 priority presale? @O2

• 
  John Till (@JohnTillUK) reported 19 minutes ago

  @sackedseafarer @O2 Not this time, my original complaint was about that - their resolution, after lots of back and forth, was to allow me to leave without paying an early termination fee (so a £380 saving). I wanted to view my final bill through their app, along with tracking my device plans 1/

• 
  honey ౨ৎ ⋆˚꩜ ⋆ .˚🐞 (@kendrickswillow) reported 20 minutes ago

  hi @O2 i am still owed £659 for an iphone i bought from you which never got delivered which i requested a refund for, in APRIL. countless times i have called, gone into multiple of your stores and still nothing has been advanced please i am a 21 year old student thanks

• 
  Ste Nugent (@SteNug10) reported 24 minutes ago

  @O2 I have never been with another provider but your lack of signal and data is criminal. For what i pay monthly i shoukd expect a service....shocking

• 
  KopiteinPoland (@KopiteinPoland) reported 26 minutes ago

  I never had issue with @o2 until they merged with virgin media. Now I wouldn’t recommend them to anyone. You try and use the website, pages don’t load. Information isn’t available. How do you keep on top of your account. #awfulservice #neveragain

• 
  Lauren (@Halbutt) reported 27 minutes ago

  @O2 trying to change my surname and it won't let me upload my marriage certificate. Even though it's jpg. My local O2 store in Romford, wouldn't help at all.

• 
  joe ♞ (@ComradeAzul) reported 27 minutes ago

  @mattstingray @O2 Same. O2 has become so poor since merging with virgin