O2 Outage Report in Hook, Hampshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hook, Hampshire, England
The most recent O2 outage reports came from the following cities: Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Phone | |
| Reading |
Phone | |
| Reading |
Internet | |
| Camberley |
Wi-fi | |
| Camberley |
Phone | |
| Reading |
Internet |
Community Discussion
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O2 Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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Pete
(@gonnella) reported
from
Woodley, England
@O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.
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Bethany Hewitt
(@bethanyxhewitt) reported
from
Bracknell, England
Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Eoghan
(@owengmusic) reported
from
Bracknell, England
@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Dan Patel
(@dan_patel90) reported
from
Reading, England
@O2 Yes indeed I have, it's an issue your end, not mine. A pain as I have had neither consistent data or WiFi. Literally paying for absolutely nothing right now
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Sarah cogley
(@SarahScogley) reported
from
Bracknell, England
@O2 your customer service is an absolute joke.
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Don McCall
(@doncmccall) reported
from
Reading, England
@O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 can you help sort my order out please?!
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STEELEY
(@Daftblonde64) reported
from
Reading, England
@O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@Mark29071823) reported
@Louby_Louu @O2 They are a terrible disgusting company block them via the bank they did it to me a few hears ago you won't get anywhere with there customer services there so badly trained it's insane
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Scott Winter
(@swinter100) reported
Day 3 of no signal in Richhill, thanks @O2. You get the very odd message through & the one I got through yesterday was to say that my monthly bill will be going up 13%. Paying £65+ for a service that isn’t working, who else would get away with it?
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Farrell
(@farrellray) reported
@2wheelsnot4 @O2 @Ofcom I’ve never understood the standard 3.9% increase. They all do that. It’s like they put that on to much sure the company achieves inflation, even if the economy doesn’t. Legal scam.
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dudesparky
(@DudeSparkyTTV) reported
@O2 @TheO2 for some reason the signal in Leigh on Sea for O2 in the mast few days has become non existent.. for years it's never been a problem, and now everyday this week I've had to sign in late for work because I can't get through. Sort it out please
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Lisa 🦉
(@Lisa_Crop92) reported
@virginmedia I tagged you @virginmedia because @o2 (who you now work with/bought out) sold my number/information judging by the inundation of spam calls I’ve had - which I never had with you (Virgin) - but your price increase policy is the same? RPI+your own rate?
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Simon Betts
(@TechMyLifeVideo) reported
@ChrisWilmshurst @O2 Hang on, you pay per call and per text?
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Callum
(@Ca11um23) reported
@O2 my monthly bill is now up.. like everyone else.. but I still can’t use my unlimited data really, doesn’t load anything I have to be on the wifi, Im getting ready to go upgrade but thinking to leave if there is better connectivity out there.. any help?
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John Seto 🏴 🇪🇺 🚴♂️ ✈️ 🚅
(@john_seto) reported
@Cardiff_Cyclist @O2 Aren't you allowed to terminate the contract on price rises?
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Eloise
(@butlereloise43) reported
@stevewhite94 @O2 The support is handled by bots, expect nothing less than automated replies. Need an actual support representative? Try reaching out to prime_hakk on Instagram, he can help you restore the order of your account instantly like he did for me few days ago ok
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MafiaBear
(@DKRMartyn) reported
Hi @O2 you asked me to DM you for help sorting out my new account. Which I did. 2 days now without reply... Was hoping for an improvement over Virgin Media, but I guess not