O2 Outage Report in Hook, Hampshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Hook, Hampshire, England
The most recent O2 outage reports came from the following cities: Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Phone | |
| Reading |
Phone | |
| Reading |
Internet | |
| Camberley |
Wi-fi | |
| Camberley |
Phone | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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Susan Ralph
(@SusanRalph21) reported
from
Farnham, England
@scotts_camera @O2 @Ofcom Yes my boyfriend is in the exact same position, can't call or text or receive calls or texts even wifi calling which he should have doesn't work
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Sarah cogley
(@SarahScogley) reported
from
Bracknell, England
@O2 your customer service is an absolute joke.
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chloë
(@chlooedenise) reported
from
Reading, England
@O2 my data hasnt been working in Europe now for months, any help thanks
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DaySack_
(@Daysack_) reported
from
Fleet, England
@O2 you would be concerned to know how many times I have thrown my phone at the wall because I can’t get through to your customer service support 🤯🤯🤯🤯🤯🤯!!! That bloody machine cannot understand what I say!!! How do I get through to customer service 😤😤🤯
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Jackie Malton
(@Thursley) reported
from
Thursley, England
@GorillaoJustice @O2 My phone is 5G and I’m lucky to get one bar signal. Never used to be like that with my previous iPhone . Yes Vodaphone!
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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C
(@ChatanG001) reported
from
Wokingham, England
@O2 really shocking customer services today. All i want to do is pay off my device and it takes 3 people almost 45 minutes to even be able to do that!!! Stupid.
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Ghadeer Ahmed
(@GhadeerAhmed96) reported
from
Ash, England
Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!
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Pete
(@gonnella) reported
from
Woodley, England
@O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.
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Don McCall
(@doncmccall) reported
from
Reading, England
@O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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GismoDan
(@Gismo_the_Rogue) reported
from
Reading, England
@JohnnyTortoise @virginmedia @O2 I wouldn’t bother calling, looks like it’s a nationwide outage.
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Nate Rogers
(@natejrogers) reported
from
Wokingham, England
So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.
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Mary Faulkner
(@MaryFaulkner68) reported
from
Wokingham, England
@O2 your customer service needs looking at I contacted them at 7.40pm about an order,I went through security etc, then to be put on hold just before 8.00pm then to be cut off as you close at 8.00 can't contact again till tomorrow evening
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STEELEY
(@Daftblonde64) reported
from
Reading, England
@O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 can you help sort my order out please?!
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kelly marie sanders
(@KellyMSanders) reported
from
Bracknell, England
@O2 hi I waited until the pro max was saying next day delivery to order - it says it right now so I paid my last phone off to order it and ten mins later got an out of stock email. Can you tell me how to cancel everything I just did please?
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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djlangley
(@djlangley) reported
@LutzSchueler I’m already speaking to @o2 to try and get support but I’d like to ask you why you launched Volt without proper systems to deliver or training for your staff?
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LL
(@dompyone) reported
@O2 I’m one of those because your service does not work. Useless as it can be
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Bob Martin
(@smegbert_bob) reported
@O2 Open the new account a couple of weeks back but I still can’t open My O2 as it says my account has not been activated. Can you help please
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REBECCA WORRALL
(@REBECCAWORRALL4) reported
@virginmedia @O2 hiya, I am a virgin and o2 customer and looking into virgin bolt but it won’t recognise I’m a customer of both companies.
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PsychoMania
(@psychomania666) reported
@grshorwich @O2 I just got standard copy and paste waffle, no actual useful information. Was stood outside the O2 shop in Burnley on Saturday and the 4G was that poor I couldn't even send a photo.
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seanohalloran
(@seanohalloran) reported
@O2 simply the worst customer experience. Been trying to give you money for an upgrade since 9.30 am. Every customer touchpoint is broken. Payments, MyO2, update my details, customer service, chat, phone menus - everything!! ******* shambles. Any other networks want my business?
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The Irish starvation
(@realirish) reported
@O2 Your network in Derry no longer has enough data bandwidth for users. No delivery of a new sim card either.
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Kerry Mills
(@Kerryannemills) reported
@O2 - def the worst customer service ever. 3 hrs of my life and then get cut off🤯 Please sort out your phone lines 🤬
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White
(@WhiteFamily72) reported
@O2 I need someone to call me. I’m being charged for a phone I haven’t received. Your call centre is failing me with press 1 for this and 2 for this but none of them are appropriate. Awful service and I’m a new customer.
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annie
(@anabxlla_) reported
@O2 Hi, I’ve just joined O2 and have transferred my number over from my old contract I had, my number has transferred however when I log into my account it’s still showing as the number that came with the sim? Any help on this please.