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O2

O2 outages and service status in Hook, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Hook, including 0 direct reports.
  • The most common problems reported in this area mention Phone.
  • 100% Phone (100%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Hook, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Hook, England

The most recent O2 outage reports came from the following cities: Bracknell, Reading, and Basingstoke.

CityProblem TypeReport Time
Bracknell Phone 12 days ago
Reading Total Blackout 2 months ago
Basingstoke Phone 2 months ago
Farnborough Phone 2 months ago
Farnborough E-mail 2 months ago
Fleet Total Blackout 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hook, England

Latest outage, problems and issue reports in Hook and nearby locations:

  • KellyMSanders
    kelly marie sanders (@KellyMSanders) reported from Bracknell, England

    @O2 hi I waited until the pro max was saying next day delivery to order - it says it right now so I paid my last phone off to order it and ten mins later got an out of stock email. Can you tell me how to cancel everything I just did please?

  • HarryRobertson5
    Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

  • AnnKerridge
    Ann (@AnnKerridge) reported from Wokingham, England

    @O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)

  • SequinSte
    Stephen ♏️ - Mulia Jorris. (@SequinSte) reported from Barkham, England

    @mnosborn @O2 Friend did the same. They said 3-4 weeks so he cancelled the order even though on the site it said in stock 🙄🙄 rubbish service

  • gonnella
    Pete (@gonnella) reported from Woodley, England

    @O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.

  • GeorgeGower_
    George Gower (@GeorgeGower_) reported from Blackwater, England

    @O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

  • natejrogers
    Nate Rogers (@natejrogers) reported from Wokingham, England

    So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.

  • HarryRobertson5
    Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

  • Jenzy84
    Jenna Christie (@Jenzy84) reported from Wokingham, England

    @O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted

  • GhadeerAhmed96
    Ghadeer Ahmed (@GhadeerAhmed96) reported from Ash, England

    Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!

  • MaryFaulkner68
    Mary Faulkner (@MaryFaulkner68) reported from Wokingham, England

    @O2 your customer service needs looking at I contacted them at 7.40pm about an order,I went through security etc, then to be put on hold just before 8.00pm then to be cut off as you close at 8.00 can't contact again till tomorrow evening

  • Daysack_
    DaySack_ (@Daysack_) reported from Fleet, England

    @O2 you would be concerned to know how many times I have thrown my phone at the wall because I can’t get through to your customer service support 🤯🤯🤯🤯🤯🤯!!! That bloody machine cannot understand what I say!!! How do I get through to customer service 😤😤🤯

  • ecsg1798
    Eoin Charles (@ecsg1798) reported from Reading, England

    @O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE

  • bethanyxhewitt
    Bethany Hewitt (@bethanyxhewitt) reported from Bracknell, England

    Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

  • tobyd360
    Toby (@tobyd360) reported from Farnborough, England

    @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

  • Gismo_the_Rogue
    GismoDan (@Gismo_the_Rogue) reported from Reading, England

    @JohnnyTortoise @virginmedia @O2 I wouldn’t bother calling, looks like it’s a nationwide outage.

  • SequinSte
    Stephen ♏️🏳️‍🌈 (@SequinSte) reported from Barkham, England

    @O2 your website is broken for ordering. I can’t order an I watch 🤬

  • JonLeePButler
    Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England

    @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

  • ANDREW0675
    Andrew Leason (@ANDREW0675) reported from Reading, England

    @O2 any reason for awful 3/4G reception in/around Reading train station - can’t listen to any music, use social media, do emails..nothing in general...not just peak times Mon-Friday either..don’t see people who are prob on other networks w/ this issue...it’s shocking service tbh

  • laraclaudia_
    Lara Thomas (@laraclaudia_) reported from Bracknell, England

    @bruskyyyy @O2 Having the same problem!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • sweetiepiecaz
    Caroline McDonnell (@sweetiepiecaz) reported

    @O2 this is why I left o2. My partner has a business and his customers are saying they can't get through to him. It has been over a week. The £10 refund is not enough. Can you just fix the mast please?

  • jorden05
    Jorden Woellner (@jorden05) reported

    @O2 why can’t i upgrade online, tried to do it on chat and they can’t either keep saying go to a store. No I want to do it online. Help me

  • BMcFarlaneUK
    Brandon McFarlane (@BMcFarlaneUK) reported

    @O2 Thanks. I've downloaded the app and trying to run a speed test, but it says "you currently do not have network connectivity". I'm very much aware that's what the problem is. I'll leave it to you to find a solution.

  • CoadFiona
    Fiona Coad (@CoadFiona) reported

    @O2 over 20 years a business customer. You have billed us £2k for calls made whilst in Mexico because we didn’t have a bolt on. This should flag up on client account and you should contact clients to make them aware, not just profit from their error. No client loyalty.

  • MrsMac1412
    Karen McCormick (@MrsMac1412) reported

    @o2 anyway you can find out why your 4G & 5G signal in the RG45 area has gone from bad to shockingly bad in the last few weeks? Buffering is becoming a joke - I can make a cup of tea by the time anything loads!!

  • llbloss
    Bloss (@llbloss) reported

    @O2 hi, I received a replacement SIM but all my credit has gone from my account. There was £30-40 credit on there before and it hasn't moved over and I can't see any of it on my account, only new credit that I've topped up. Please can you help. Thanks

  • Daveswift24
    Dave swift (@Daveswift24) reported

    @O2 @ALADDIN_1978 Poor signal in the L24 halewood area

  • MUFC_Red_Army_
    Red_Army (@MUFC_Red_Army_) reported

    . @O2 What's the bloody point of having your satellite connection option when it never works.

  • 3_Heart_S
    xCat_loverx (@3_Heart_S) reported

    @O2 Luke @ your Chelmsford store very helpful and kind today. Deserves some credit for good customer service

  • CliveDaviesUK
    🇺🇦 Clive Davies #FBPE 🔶🇬🇧🇪🇺🇭🇰 (@CliveDaviesUK) reported

    @O2 Thank you but these are just platitudes. How can it take 8 days to fix a broadband fault? You tell me there is ‘good mobile coverage’ here for O2 but there is none and hasn’t been for years and yet your charges increase! All talk and zero action! @Ofcom @MartinSLewis