O2 Outage Report in Hook, Hampshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (42%)
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Internet (31%)
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Total Blackout (21%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Hook, Hampshire, England
The most recent O2 outage reports came from the following cities: Reading, Aldershot, Wokingham, Farnham and Sandhurst.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Total Blackout | |
| Aldershot |
Phone | |
| Reading |
Total Blackout | |
| Wokingham |
Internet | |
| Farnham |
Phone | |
| Sandhurst |
Phone |
Community Discussion
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O2 Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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STEELEY
(@Daftblonde64) reported
from
Reading, England
@O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?
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Andrew Leason
(@ANDREW0675) reported
from
Woodley, England
@O2 Yeah about those LOL up to end of last year I had no issues at all getting the weekly free hot drink at Cafe Nero while this year I think I have been able to get it only once or twice as always been out of stock both days 😫😂
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Bethany Hewitt
(@bethanyxhewitt) reported
from
Bracknell, England
Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
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Pete
(@gonnella) reported
from
Woodley, England
@O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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Eoghan
(@owengmusic) reported
from
Bracknell, England
@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
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⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Bec Osborne
(@BecOz14) reported
from
Camberley, England
Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
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Dan Patel
(@dan_patel90) reported
from
Reading, England
@O2 Yes indeed I have, it's an issue your end, not mine. A pain as I have had neither consistent data or WiFi. Literally paying for absolutely nothing right now
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Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Mia Johnston
(@miajohnston1967) reported
from
Bracknell, England
@O2 very poor customer services fuming is an understatement 😡
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rosie Harris
(@Rosie_Rocket) reported
@O2 Hi, I can’t seem to activate Volt in MyO2. It says I’m signed up, but I haven’t received any notification from you or @virginmedia and there’s nothing to suggest I’m receiving benefits. Can you please help?
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Del
(@creisionblasus) reported
@Wee_Sammy_xoxo @O2 Same problem here. It’s ridiculous!
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Jane Dalton
(@JaneDal85336508) reported
@O2 20 days since fraudulent activity on my acct and despite many calls and emails I haven’t had a call from the fraud team, their SLA of 10 Days. A new phone contract was take out at ~£50 a month which I cannot afford to pay! Over to you @O2. You have a very unhappy customer.
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Sue Gale
(@smug53) reported
@O2 how do I get to speak to a manager failing that I will go to the ombudsman every customer services person gives a different response just want to revert to devious tel number what should take max 24 hours taken a week
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Kay Kew
(@KayKew6) reported
@O2 how do I activate my account as I am unable to log in to my O2 and keep getting told to activate my account. I am a contract SIM customer
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Davidro
(@Davidro30935132) reported
@O2 trying to sign into my account but forgot password, won't send a link to my e mail address or won't recognize my mobile number. Says to contact customer service but all I get is a robot in chat.
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KipTea
(@Kipteaofficial) reported
As much as I am an introvert and hate calls, I really need a @O2 booster so I don't miss important calls. Like 5 mins ago where the car service stop people changed my pickup date cause they couldnt get a hold of me, even though I called them and got cut off. so angry rn 😡
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Nadia Gaite-Turiano
(@nadiamd7877) reported
@O2 why always down almost every month. So frustrating
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Tony Barton
(@tonybecks) reported
@o2 - used to be a customer. Switched networks a few years ago due to high tariff rates. Just been called by one of your phone team offering me 30% discount off my bill, when I mentioned I’m not with O2 they said ‘**** you’ and hung up on me. Charming. Guess I chose well to move!
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Kelvin 😍
(@au_pis_aller) reported
@O2 - Hello, are you ******* there? I complained about the ******* @SamsungUK defective laptop you sent me. Why aren't you arranging to pick it up, your **** ******* mobile network sduck arse, it so does. You really are shite. Get working on this, pronto. @TelefonicaUK are ****.