O2 outages and service status in Hook, England

Problems in the last 24 hours in Hook, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hook, England

The most recent O2 outage reports came from the following cities: Reading.

City	Problem Type	Report Time
Reading	Phone	6 days ago
Bracknell	Phone	2 months ago
Reading	Total Blackout	4 months ago
Basingstoke	Phone	4 months ago
Farnborough	Phone	4 months ago
Farnborough	E-mail	4 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hook, England

Latest outage, problems and issue reports in Hook and nearby locations:

• 
  George Gower (@GeorgeGower_) reported 12 minutes ago from Blackwater, England

  @O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

• 
  Jon-Lee Paul Butler (@JonLeePButler) reported 13 minutes ago from Fleet, England

  @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

• 
  Stephen ♏️🏳️‍🌈 (@SequinSte) reported 13 minutes ago from Barkham, England

  @O2 your website is broken for ordering. I can’t order an I watch 🤬

• 
  Spencer Barfield (@Spennie105) reported 13 minutes ago from Fleet, England

  @AskHalifaxBank I called @O2 because there online app wasn’t recognising it. The call centre wasn’t much help telling me to contact my bank and sort things myself 🤔

• 
  Ben Smith (@bensmithuk) reported 16 minutes ago from Bentley, England

  @kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.

• 
  Harry Robertson (@HarryRobertson5) reported 17 minutes ago from Bracknell, England

  @ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

• 
  Nate Rogers (@natejrogers) reported 22 minutes ago from Wokingham, England

  So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.

• 
  Bethany Hewitt (@bethanyxhewitt) reported 30 minutes ago from Bracknell, England

  Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

• 
  Don McCall (@doncmccall) reported 32 minutes ago from Reading, England

  @O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.

• 
  Eoin Charles (@ecsg1798) reported 33 minutes ago from Reading, England

  @O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE

• 
  Harry Robertson (@HarryRobertson5) reported 33 minutes ago from Bracknell, England

  @ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

• 
  sally (@sally290718) reported 36 minutes ago from Farnborough, England

  @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

• 
  Andrew Leason (@ANDREW0675) reported 38 minutes ago from Woodley, England

  @O2 Yeah about those LOL up to end of last year I had no issues at all getting the weekly free hot drink at Cafe Nero while this year I think I have been able to get it only once or twice as always been out of stock both days 😫😂

• 
  Andrew Leason (@ANDREW0675) reported 44 minutes ago from Reading, England

  @O2 any reason for awful 3/4G reception in/around Reading train station - can’t listen to any music, use social media, do emails..nothing in general...not just peak times Mon-Friday either..don’t see people who are prob on other networks w/ this issue...it’s shocking service tbh

• 
  Jamie (@jaamie85) reported 50 minutes ago from Woodley, England

  @O2 just had some horrendous customer service in Windsor! Would love to tell you more!

• 
  Eoin Charles (@ecsg1798) reported 51 minutes ago from Reading, England

  @O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON

• 
  STEELEY (@Daftblonde64) reported 53 minutes ago from Reading, England

  @O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?

• 
  Toby (@tobyd360) reported 54 minutes ago from Farnborough, England

  @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

• 
  Susan Ralph (@SusanRalph21) reported 58 minutes ago from Farnham, England

  @scotts_camera @O2 @Ofcom Yes my boyfriend is in the exact same position, can't call or text or receive calls or texts even wifi calling which he should have doesn't work

• 
  Don McCall (@doncmccall) reported 59 minutes ago from Basingstoke, England

  @O2 can you help sort my order out please?!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jodie ꕤ saw ari x5 (@imperfectforagb) reported 2 minutes ago

  @O2 @O2 i already sent formal complaints by email to the access team and the arena, over a week ago, and they never replied.

• 
  ace 🍁 (she/her) (@aceanew) reported 2 minutes ago

  I got tickets for today to ariana but I'm having a panic attack, I didn't realise how steep the nosebleeds section is. O2 staff said they couldn't help me. Is there anyone at all who can help? Even lower down in the nosebleeds is fine, any help would be ok 🙏 @O2 @TeamAriana

• 
  Lauren McLellan (@lmclells90) reported 4 minutes ago

  @o2 Now I am receiving threatening messages to say my account is going to be suspended, I owe additional charges and my credit rating will be affected. I am 6 days post partum and was v poorly giving birth having me rushed into hospital as an emergency. I do not need this.

• 
  Laraine Kempster (@londonlaraine) reported 7 minutes ago

  3 Days no service, I am 70, disabled, and your still lying saying its a Mast problem when my phone says SIM NOT PROVISIONED. I cannot make an urgent call and your chat team say they can't help. @O2

• 
  John Till (@JohnTillUK) reported 8 minutes ago

  @sackedseafarer @O2 But I keep getting errors “Too many page redirects occurred” whether I use the app or website. I then tried to submit a complaint online and guess what, that throws an error too! So raised it via X DM and given a complaint ref and assured I’d be contacted via my preferred channel

• 
  ALIEN SUPERSTAR BODYGUARD 🤠🪩✨🛸 (Rep Tv era) (@viktorderyck) reported 8 minutes ago

  So we were standing in line at 7 in the morning they counted us and when we got in at the O2 and they after we sat down. They told us it was a priority line and we couldn’t enter if we didnt have prio. But we could enter as a guest with one of our friends. @TeamAriana @O2 @TheO2

• 
  neni♡ 🌷 (@agb_ayline) reported 9 minutes ago

  How I wish what happened yesterday had never happened. My arm hurts so much, even though I’m so happy to see Ariana; my back hurts, my feet hurt, my whole body hurts because of the sick people who did this to me. My wrist hurts a lot. 💔 Just thinking about it makes me cry @O2 I hope you can read my email.

• 
  Sheldini (@sheldinij) reported 9 minutes ago

  @O2 You can get your management complaints team to resolve my issue

• 
  Christopher McLarnon (@mclarnonc) reported 12 minutes ago

  @O2 dreadful service today and yesterday as I tried to resolve a faulty iPhone 17 bought on 19 July. This phone, one of 4 on my account, has a H/W problem but you are refusing to send me a replacement device. Why?

• 
  Benn Sanderson (@Benn_Sanderson) reported 20 minutes ago

  @O2 is there any way to boost my home mobile signal? It can drop in and out quite quickly