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O2

O2 Outage Report in Hook, Hampshire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Hook, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Hook, England

The most recent O2 outage reports came from the following cities: Reading, Aldershot, Wokingham, Farnham, and Sandhurst.

CityProblem TypeReport Time
Reading Total Blackout 16 days ago
Aldershot Phone 23 days ago
Reading Total Blackout 30 days ago
Wokingham Internet 1 month ago
Farnham Phone 1 month ago
Sandhurst Phone 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hook, England

Latest outage, problems and issue reports in Hook and nearby locations:

  • gonnella
    Pete (@gonnella) reported from Woodley, England

    @O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.

  • HarryRobertson5
    Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

  • chlooedenise
    chloë (@chlooedenise) reported from Reading, England

    @O2 my data hasnt been working in Europe now for months, any help thanks

  • Gismo_the_Rogue
    GismoDan (@Gismo_the_Rogue) reported from Reading, England

    @JohnnyTortoise @virginmedia @O2 I wouldn’t bother calling, looks like it’s a nationwide outage.

  • GhadeerAhmed96
    Ghadeer Ahmed (@GhadeerAhmed96) reported from Ash, England

    Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!

  • natejrogers
    Nate Rogers (@natejrogers) reported from Wokingham, England

    So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.

  • doncmccall
    Don McCall (@doncmccall) reported from Basingstoke, England

    @O2 can you help sort my order out please?!

  • SarahScogley
    Sarah cogley (@SarahScogley) reported from Bracknell, England

    @O2 your customer service is an absolute joke.

  • Daftblonde64
    STEELEY (@Daftblonde64) reported from Reading, England

    @O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?

  • Jenzy84
    Jenna Christie (@Jenzy84) reported from Wokingham, England

    @O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted

  • doncmccall
    Don McCall (@doncmccall) reported from Basingstoke, England

    @O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork

  • doncmccall
    Don McCall (@doncmccall) reported from Reading, England

    @O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.

  • KellyMSanders
    kelly marie sanders (@KellyMSanders) reported from Bracknell, England

    @O2 hi I waited until the pro max was saying next day delivery to order - it says it right now so I paid my last phone off to order it and ten mins later got an out of stock email. Can you tell me how to cancel everything I just did please?

  • SaintGeorgie
    Georgie Tongue (@SaintGeorgie) reported from Wokingham, England

    @O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!

  • JonLeePButler
    Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England

    @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

  • ChatanG001
    C (@ChatanG001) reported from Wokingham, England

    @O2 really shocking customer services today. All i want to do is pay off my device and it takes 3 people almost 45 minutes to even be able to do that!!! Stupid.

  • GeorgeGower_
    George Gower (@GeorgeGower_) reported from Blackwater, England

    @O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

  • Thursley
    Jackie Malton (@Thursley) reported from Thursley, England

    @GorillaoJustice @O2 My phone is 5G and I’m lucky to get one bar signal. Never used to be like that with my previous iPhone . Yes Vodaphone!

  • HarryRobertson5
    Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

  • ollieeden
    Ollie Eden (@ollieeden) reported from Farnham, England

    @O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Ashy_Desu
    アシ (@Ashy_Desu) reported

    @O2 Why is the signal here right now about as strong and stable as the government?? #notworththemoney

  • ScottJackLeslie
    Scott Jack Leslie (@ScottJackLeslie) reported

    @O2 I’ve been waiting for over a week to have my old number transferred to my new O2 account. And I’m now without mobile data or signal. Online chat’s being of no help. Who can I speak with to get this resolved?

  • michellemoffet
    michelle moffett (@michellemoffet) reported

    @O2 “contact us” / “help” via the App and online is not actually helpful!!!!

  • johnkavanagh
    John Kavanagh (@johnkavanagh) reported

    I’ve been an @O2 customer for more than twenty years; longer than they’ve existed in fact - my contract began with BT Genie. I’ve had a tech issue with them for over six months, which they’ve promised to resolve multiple times, and haven’t. I’ve never even received a call back.

  • ineedmoreblue
    bluesky (@ineedmoreblue) reported

    @O2 what's going on with the network, been pretty much no signal for 10 days BB9 and next update on 8th April. Will I get a refund for this month? Whole family uses O2 and have young children that may need to contact in an emergency but are unable to #nosignal

  • cliftown73
    Cliftown73 (@cliftown73) reported

    @O2 @O2 - I have cancelled my contract during the cooling off period due to your awful Customer Experience services. I no longer have the o2 SIM and need my port out PAC code for my new provider. Can you just provide it please!!! Via email not text as I no longer have a o2 SIM!

  • mrs_Jones1982
    Janine (@mrs_Jones1982) reported

    @O2 what the hell is going on with the network!!! Why is it constantly dropping out! Missing calls and calls being cut off! Sort the network out! This has been happening since 22nd March!!!!!

  • page_pageyworld
    James Page (@page_pageyworld) reported

    Fraud case raised in November, raised 3 times, told it would be 30 days, 8 emails, 3 letters of complaint, many, many phone calls. @o2 still “not” written to confirm what’s happening..over 15 horrific letters threatening him. @o2 make contact and sort this please.

  • Sarah_Rea1
    Sarah (@Sarah_Rea1) reported

    What a surprise. O2 priority is down again when there’s a presale 🙄 @o2

  • KnownSurf
    previously known as surf (@KnownSurf) reported

    @O2 @MarkEvansO2 @Ofcom if you're going to ask me a question in my dm's can you have the decency to read my answer and reply!,long time passed when I used to tell others they should be on o2 as the customer service is so good,now its just an unfunny joke whenever have to call u