O2 Outage Report in Hook, Hampshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Hook, Hampshire, England
The most recent O2 outage reports came from the following cities: Reading, Camberley and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Camberley |
Wi-fi | |
| Camberley |
Phone | |
| Reading |
Internet | |
| Reading |
Phone | |
| Farnborough |
Internet |
Community Discussion
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O2 Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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Pete
(@gonnella) reported
from
Woodley, England
@O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Dan Patel
(@dan_patel90) reported
from
Reading, England
@O2 Yes indeed I have, it's an issue your end, not mine. A pain as I have had neither consistent data or WiFi. Literally paying for absolutely nothing right now
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
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Ben Smith
(@bensmithuk) reported
from
Bentley, England
@kevwright @richardcyates @EE @VodafoneUK @ThreeUK @O2 The switch worked OK for menin the end. Inneed to write it up. Room for improvement but not terrible.
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Bec Osborne
(@BecOz14) reported
from
Camberley, England
Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
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Eoghan
(@owengmusic) reported
from
Bracknell, England
@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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STEELEY
(@Daftblonde64) reported
from
Reading, England
@O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
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⚫️Lara King BA (Hons)
(@laracking) reported
from
Farnham, England
Help me please, @O2
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Bethany Hewitt
(@bethanyxhewitt) reported
from
Bracknell, England
Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON
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Mia Johnston
(@miajohnston1967) reported
from
Bracknell, England
@O2 very poor customer services fuming is an understatement 😡
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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kim
(@tink2104) reported
@O2 yet again o2 phone broken for 1 year nothing has happened about repairing it, yet u still take the money for the handset.
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Name
(@P5ych1cPoet) reported
@O2 @virginmedia Not even your own virtual chat assistance can help by looks of it. Checking the website and that's all upside down too. Apparently there's a balance for £28.98 in the Make a Payment with a billing account ref to add. WTF is going on with my number?
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Name
(@P5ych1cPoet) reported
@virginmedia @O2 Don't know how long it's been like it, mostly a lose of connection. Even the *#10# dial code is broken. Having to sign in to My O2 suddenly the verification required a certificate install, while I've managed to now gain access to My O2 the sub menus are lose of connection. 🤷
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Joel Adams
(@Journo_JoelA) reported
Hey @O2 I’m just trying to top up my payasyougo phone and now I have to find a postcode associated with an old Virgin Media account? What ********?
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Claire Rainbow
(@Ra1nbowP1rate) reported
@O2 Nobody wants the crappy magazine subscription you keep offering as a “prize” on Blue Mondays. 4 weeks my sister and I have “won” this garbage. Absolute scam of a promotion
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Dec Newman
(@Decc_CFC) reported
@O2 I’ve been waiting for my iPad delivery since Tuesday due to multiple address errors, false updates, and hang-ups by your reps. DHL now says it’s delayed again despite O2 confirming delivery today. Please escalate this to your logistics or complaints team immediately!
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Engr Salman Sarwar
(@engrsalmansar) reported
@O2 hey O2 team I want to buy a number which I own some months back and unfortunately I lost access to this SIM, I still have the WhatsApp on that number, I searched it's carrier and it came out that it's you, so can you help me get that number back Number: +447512086304
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41andabullet Olivea
(@4Olivea) reported
@O2 You dont do system upgrades on a Sunday. You make sure you have the staff to answer calls and you dont keep people waiting for an answer for 45 minutes. End of. No excuse 1/10 service appalling
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Vagina Coastguard🏴🏳️🌈🏳️⚧️
(@intergeri) reported
@O2 @virginmedia You're a communication company who has virtually no way of people communicating with you unless it's through AI, calling you or going onto FB or Instagram? It's fine,I'll destroy the SIM and if I receive any further correspondence I'll return it with screenshots off your "help".
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Name
(@P5ych1cPoet) reported
@virginmedia @O2 Oh but, I live with someone who also is an O2 mobile user. Had to sign in to their My O2, it all went smoothly. Has my mobile been disconnected, even on the website its showing errors on info. And what's this balance £28.98 I can see as owing, I'm PAYG?