O2 Outage Report in Hook, Hampshire, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Hook, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Hook, Hampshire, England
The most recent O2 outage reports came from the following cities: Camberley, Reading and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 Camberley |
Wi-fi | |
| Camberley |
Phone | |
| Reading |
Internet | |
| Reading |
Phone | |
| Farnborough |
Internet | |
| Farnborough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
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Don McCall
(@doncmccall) reported
from
Reading, England
@O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.
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Pete
(@gonnella) reported
from
Woodley, England
@O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.
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STEELEY
(@Daftblonde64) reported
from
Reading, England
@O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Sarah cogley
(@SarahScogley) reported
from
Bracknell, England
@O2 your customer service is an absolute joke.
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
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Eoghan
(@owengmusic) reported
from
Bracknell, England
@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 can you help sort my order out please?!
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Bethany Hewitt
(@bethanyxhewitt) reported
from
Bracknell, England
Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
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Don McCall
(@doncmccall) reported
from
Basingstoke, England
@O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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Ollie Eden
(@ollieeden) reported
from
Farnham, England
@O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews
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Eoin Charles
(@ecsg1798) reported
from
Reading, England
@O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE
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Dan Patel
(@dan_patel90) reported
from
Reading, England
@O2 Yes indeed I have, it's an issue your end, not mine. A pain as I have had neither consistent data or WiFi. Literally paying for absolutely nothing right now
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Lee B
(@leeinengland) reported
@O2 I called 2202 and it said I’m registered to receive no messages of any kind (except bill related). Yet here we are… again. Such a **** co.
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We Are Haüsology🔊
(@Hausology1) reported
@O2 your customer service has been appalling this week! Placed an upgrade order on the 13th still yet to receive any tracking information.. we’re on day 3 now and still nowhere nearer to knowing when I will receive what I paid for 🤷🏽
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ero | ZENITHAIM
(@erowastakenlol) reported
@alfordScott @O2 Exactly shocking service
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S80 JGO D5
(@D5S80) reported
@O2 TO PUT A MANAGER ON THE LINE. I WILL NEVER USE O2 AGAIN. MULTIPLE TIMES ON THIS CALL WE HAVE ASKED FOR THIS BE LOGGED AS A FULLY REGULATED COMPLAINT AGAIN THIS WAS IGNORED DO NOT BOTHER WITH THIS COMPANY #LIES. SO O2 CALL ME BACK AND STOP AVOIDING ME AND RESOLVE MY ISSUES!
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Lee B
(@leeinengland) reported
How do I get @O2 to stop texting me. I pay you for the phone and the plan. I don’t want your crap via SMS or email or any other medium. Stop ****ing texting me!!
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Scott
(@Londonscotty) reported
@O2 being charged premium rates for texts from 87121 - no idea who they are or how to stop it! Help, please! Can you block them?
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S80 JGO D5
(@D5S80) reported
@O2 TO MY 60 YEAR OLD FATHER WHEN HE AND MYSELF ARE BOTH OWED SUBSTANIAL AMOUNTS OF MONEY FROM O2. A GIRL CALLED ISHMA FROM THE CUSTOMER SERVICE DEPARTMENT TERMINATED MY CALL WHEN SHE DIDNT HAVE A RESPONSE OR JUST COULDNT BE BOTHERED TO SOLVE MY COMPLAINT ALSO REFUSED....
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Kate Smith
(@KatePinkSmith) reported
Will never understand why the @O2 mobile phone reception around Ecclesall Road is ABSOLUTELY DIRE! 🙄😳😩
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Sean humphries
(@Turbobuddah) reported
@O2 what's happened to O2? Up until about a year ago the network was fine. Now the signal around Stroud is pathetic. Can be on full 4G+ and unable to connect, even on quiet days everyone I know is planning on leaving the Network. Whatever cell tower you have is basically a potato
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Mindy Jagpal
(@JagpalMindy) reported
@O2 I’ve never used this code before