O2

O2 Outage Report in Hook, Hampshire, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Hook, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Hook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Hook, Hampshire, England 04/19/2024 17:50

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (57%)

    Phone (57%)

  2. Internet (24%)

    Internet (24%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hook, Hampshire, England

The most recent O2 outage reports came from the following cities: Reading, Bracknell, Crowthorne, Camberley, Hindhead, Farnborough, Basingstoke and Ash Vale.

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City Problem Type Report Time
United KingdomReading Internet
United KingdomReading Phone
United KingdomBracknell Internet
United KingdomBracknell Phone
United KingdomReading Phone
United KingdomCrowthorne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Hook, England

Latest outage, problems and issue reports in Hook and nearby locations:

  • JonLeePButler Jon-Lee Paul Butler (@JonLeePButler) reported from Fleet, England

    @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

  • gonnella Pete (@gonnella) reported from Woodley, England

    @O2 frustrating deal with you guys, 6 months of poor service. Now dealing with your networks team, you quite obviously have a coverage issue in my area. Please just let me leave my sim only contract early thanks.

  • Daftblonde64 STEELEY (@Daftblonde64) reported from Reading, England

    @O2 please help. Loyal customer trying to cancel contract belonging to misplaced / unused phone. Waited in queue for 1 hour and 8 minutes. Music stopped, phone rang then cut out. Back to square one. How do I cancel ?

  • dan_patel90 Dan Patel (@dan_patel90) reported from Reading, England

    @O2 Yes indeed I have, it's an issue your end, not mine. A pain as I have had neither consistent data or WiFi. Literally paying for absolutely nothing right now

  • ollieeden Ollie Eden (@ollieeden) reported from Farnham, England

    @O2 I’ve been a customer for nearly 20 years, but I will be more than prepared to switch if you fund / pay for advertising on #GBNews #DontFundGBNews

  • doncmccall Don McCall (@doncmccall) reported from Basingstoke, England

    @O2 shock performance again. Your customer service team after promising to call me cannot. You haven’t given me my money back, no words can describe your poor handling and lies and deceit #betterwithanothernetwork

  • owengmusic Eoghan (@owengmusic) reported from Bracknell, England

    @o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating

  • doncmccall Don McCall (@doncmccall) reported from Basingstoke, England

    @O2 can you help sort my order out please?!

  • AnnKerridge Ann (@AnnKerridge) reported from Wokingham, England

    @O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)

  • GeorgeGower_ George Gower (@GeorgeGower_) reported from Blackwater, England

    @O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

  • ecsg1798 Eoin Charles (@ecsg1798) reported from Reading, England

    @O2 guys can you please help regarding my bill PLEASE CMON HELP A BROTHER ON

  • doncmccall Don McCall (@doncmccall) reported from Reading, England

    @O2 absolutely appalled by your customer service! And refund that has not arrived after waiting the requested time. Customer service agent was rude at the very end.

  • bethanyxhewitt Bethany Hewitt (@bethanyxhewitt) reported from Bracknell, England

    Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

  • HarryRobertson5 Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

  • RossBrown1_1 Ross Brown (@RossBrown1_1) reported from Wokingham, England

    @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

  • SaintGeorgie Georgie Tongue (@SaintGeorgie) reported from Wokingham, England

    @O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!

  • ecsg1798 Eoin Charles (@ecsg1798) reported from Reading, England

    @O2 GUYS PLEASE HELP I NEED HELP WITH MY BILL PLEASE

  • HarryRobertson5 Harry Robertson (@HarryRobertson5) reported from Bracknell, England

    @ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

  • tobyd360 Toby (@tobyd360) reported from Farnborough, England

    @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

  • Jenzy84 Jenna Christie (@Jenzy84) reported from Wokingham, England

    @O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • justbeingsol Being Sol (@justbeingsol) reported

    @O2 seems u r having data issues? No Internet on o2 4G or otherwise. At least @virginmedia internet is working fine ...

  • nibb_e nibb_e (@nibb_e) reported

    @O2 @virginmedia will this help towards my airtime if im with virgin already

  • AntonisAnthony Anthony A (@AntonisAnthony) reported

    @DeviousPL @O2 Ahh damn didn’t think of that. I would have done the same. Tbh not paying it is the best dent to my credit I’ve ever had so I guess I’ll just wait the 6 years til it goes away lol Virgin robbed me for years so I guess we’re even at this point.

  • DeviousPL PL84 (@DeviousPL) reported

    @AntonisAnthony @O2 They’re both completely ignorant but Virgin Media is definitely the worst of the two. I guess maybe either company thought it couldn’t be much worse than what’s there now.

  • AntonisAnthony Anthony A (@AntonisAnthony) reported

    @DeviousPL @O2 I’m assuming o2 have never read a Virgin Media Twitter feed before going in to business with them.

  • DeviousPL PL84 (@DeviousPL) reported

    @AntonisAnthony @O2 Took Virgin Media to CISAS and won over the lack of service, didn’t need those idiots chasing us over bad debt - for a company that’s so bad at providing basic internet and TV service, they’re really good at hounding people for money. O2 is poor but I have two phones fortunately.

  • jaydeeandcoke James Davies (@jaydeeandcoke) reported

    @O2 I don’t want to have to type out the WHOLE issue in an email again. The notes are there in black and white on your system. Lied to From day one and now nearly 2 weeks without the item and counting.

  • Steve_Red_Beard Red Steve (@Steve_Red_Beard) reported

    @O2 @virginmedia One more question, Currently o2 phones are network unlocked, will this merger affect this ? As in will phones become network locked ? I need to know as I use more than just o2 sims in my current device obtained direct from o2

  • phall851 Peter Hall (@phall851) reported

    @m1kewh1te83 @virginmedia @O2 I had this problem. Virgin just wanted me to rent their whatsits for £5 per month. Brought a different WiFi router £40 Clearly virgin router is shoddy. Loads have the issue & virgin don't care.

  • this_old4 2Old4This 💙 (@this_old4) reported

    @O2 i cannot access my account via my phone. It doesn't recognise my mobile number! I want to know how much it will cost to terminate my contract. The merger with Virgin Media has taken place & I no longer wish to be an O2 customer.