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O2

O2 Outage Report in Crosskeys, Caerphilly County Borough, Wales

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Crosskeys, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Crosskeys, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Crosskeys, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, Treharris, Cathays, Newport, and Cardiff.

CityProblem TypeReport Time
New Tredegar Total Blackout 17 days ago
Treharris Phone 1 month ago
Newport Internet 2 months ago
Cardiff Phone 2 months ago
Cardiff Phone 2 months ago
Newport Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Crosskeys, Wales

Latest outage, problems and issue reports in Crosskeys and nearby locations:

  • paigebuckingham
    Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported from Cardiff, Wales

    Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

  • staceyjhubbard
    Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

  • catlady_cez
    Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported from Cardiff, Wales

    @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

  • bethanjane22
    Beth (@bethanjane22) reported from Cardiff, Wales

    When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

  • nathanbarrett76
    Nathan Barrett (@nathanbarrett76) reported from Usk, Wales

    @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

  • BigDogWrestler
    Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

  • TweetterRoss
    Ross Maisey (@TweetterRoss) reported from Church Village, Wales

    @O2 Struggling with no or little service at home at the moment and it’s becoming very frustrating. I checked the service checker and they comes back as ok. My phone says 1 bar but that doesn’t allow me to use the internet.

  • gwelfor57
    Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported from Cardiff, Wales

    @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

  • flowersshanice
    S H A N I C E (@flowersshanice) reported from Cardiff, Wales

    Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

  • fgethearies
    FGE ⚡️ (@fgethearies) reported from Cardiff, Wales

    Anyone else on @O2 ? My signal keeps cutting in and out 😩

  • clareoj
    Clare Osborne Jones (@clareoj) reported from Cardiff, Wales

    @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

  • callumcrowley
    Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

  • Waldron_Diana
    Diana Waldron (@Waldron_Diana) reported from Cardiff, Wales

    @O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment

  • jamcole88
    🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Pontnewydd, Wales

    @SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44

  • staceyjhubbard
    Stacey J Hubbard 🐧 (@staceyjhubbard) reported from Cardiff, Wales

    There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

  • callumcrowley
    Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

  • BCFCOLIVERDOG
    Oliver City Dog (@BCFCOLIVERDOG) reported from Cardiff, Wales

    @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

  • BigDogWrestler
    Big Dog (@BigDogWrestler) reported from Newport, Wales

    @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

  • ieuanbeal15
    Ieuan-Rhys Beal (@ieuanbeal15) reported from Cardiff, Wales

    @O2 your live chat service is garbage. 15

  • AdamLee2011
    Adam Lee (@AdamLee2011) reported from Newport, Wales

    @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • hannah25959597
    hannah (@hannah25959597) reported

    @O2 disgusted that one of your team members has taken a contract out with my Dads name without even his consent and then to make it worse, it is being delivered to a flat in London??? This fraud issue you have is appalling and we will be changing networks after this stress

  • ciarabell85
    Ciara McParland (@ciarabell85) reported

    @O2 I have checked the network and it says a mast in the area isn’t working properly. Any idea on a time frame for it to be fixed?

  • sarahbonelivec1
    Sarah Bone (@sarahbonelivec1) reported

    So I call @O2 customer services and after about 2 hours of waiting and finally getting through they can't help me. They suggest I go to a shop only to be told they can't help me and I need to call customer services!!! Seriously the worst service ever!

  • CaseeyCulleen
    CaseyCullen (@CaseeyCulleen) reported

    Proper pissed off as I bought post malone tickets on o2 priority and they were so high up for £90 each (all I could get) I look at another date for the day after tickets for close view are the same price!!! Wtf?! @O2music @o2

  • chris_roarty
    Chris Roarty (@chris_roarty) reported

    @O2 noticed over the past year or so that this service has gone extremely downhill. Can’t get a signal anywhere anymore, calls drop out all of the time. So disappointing considering I’ve been a customer for almost 15 years! Thought upgrading my phone would sort it, just worse.

  • sabz333
    sister_saber (@sabz333) reported

    @O2 my o2 priority (via virgin bb) has become linked to my sons without explanation. My son recently took out his own virgin bb (separate address) and he is entitled to o2 priority too but each time I use a priority code his comes up as used. Please help.

  • lavellaa
    Ruth Lavelle (@lavellaa) reported

    @O2 This is the… worst service ever from o2 after getting cut off by the advisor after 30 mins on hold?

  • YASUKESANS
    YASUKE-SAN (@YASUKESANS) reported

    If you’re based in the UK please stay away from @virginmedia and @O2 Both don’t know their arse from their elbow. Virgin incorrectly creates my account, 02 loses the sim and I’m left unable to access my account but expected to pay for a service I didn’t ask for.

  • estellekokot
    Estelle Kokot (@estellekokot) reported

    @virginmedia @TheBHF @O2 At least once a day, sometimes more, my internet drops out and I lose work. Work is money so I lose money too. Then I receive an email saying that despite your contractual obligations you are increasing your prices from April + £6. Terrible service for loyal customers I’d say.

  • ZackBerry10
    Zack Berry (@ZackBerry10) reported

    @hannah25959597 @O2 Poor from such a big company