O2 Outage Report in Crosskeys, Caerphilly County Borough, Wales

Problems in the last 24 hours in Crosskeys, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Crosskeys, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (22%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Crosskeys, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, Treharris, and Cathays.

City	Problem Type	Report Time
New Tredegar	Total Blackout	20 days ago
Treharris	Phone	1 month ago
Newport	Internet	2 months ago
Cardiff	Phone	2 months ago
Cardiff	Phone	2 months ago
Newport	Phone	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Crosskeys, Wales

Latest outage, problems and issue reports in Crosskeys and nearby locations:

• 
  Gareth Thompson (@gareth_thmpsn) reported 25 seconds ago from Cardiff, Wales

  @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

• 
  Gareth Thompson (@gareth_thmpsn) reported 12 minutes ago from Cardiff, Wales

  @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

• 
  Big Dog (@BigDogWrestler) reported 12 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  Diana Waldron (@Waldron_Diana) reported 19 minutes ago from Cardiff, Wales

  @O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment

• 
  Big Dog (@BigDogWrestler) reported 21 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 22 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

• 
  Gareth Thompson (@gareth_thmpsn) reported 25 minutes ago from Cardiff, Wales

  What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

• 
  Clare Osborne Jones (@clareoj) reported 29 minutes ago from Cardiff, Wales

  @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

• 
  Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported 29 minutes ago from Cardiff, Wales

  Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 31 minutes ago from Cardiff, Wales

  Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

• 
  S H A N I C E (@flowersshanice) reported 33 minutes ago from Cardiff, Wales

  Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

• 
  FGE ⚡️ (@fgethearies) reported 37 minutes ago from Cardiff, Wales

  Anyone else on @O2 ? My signal keeps cutting in and out 😩

• 
  Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported 43 minutes ago from Cardiff, Wales

  @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

• 
  Adam Lee (@AdamLee2011) reported 44 minutes ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  Ross Maisey (@TweetterRoss) reported 45 minutes ago from Church Village, Wales

  @O2 Struggling with no or little service at home at the moment and it’s becoming very frustrating. I checked the service checker and they comes back as ok. My phone says 1 bar but that doesn’t allow me to use the internet.

• 
  Nathan Barrett (@nathanbarrett76) reported 47 minutes ago from Usk, Wales

  @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

• 
  Hayley (@Hayeley) reported 48 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  S H A N I C E (@flowersshanice) reported 51 minutes ago from Cardiff, Wales

  @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

• 
  Oliver City Dog (@BCFCOLIVERDOG) reported 57 minutes ago from Cardiff, Wales

  @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

• 
  gareth bird (@Garethbird85) reported 58 minutes ago from Newport, Wales

  @O2 can someone from customer service contact me please

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Real Gambolputty of Ulm 🎮🤘👨‍🦼🎨🇺🇦 (@Gambol_Putty) reported 7 minutes ago

  @O2 I just had a call from 01614640771 offering me a reduction on my bill. He refused to call me "Daddy" as I requested, and refused to tell me what he was wearing, so I could "finish my morning happ time ablutions" in style". Then hung up on me. Terrible customer service.

• 
  Ian Martin (@ianmx5) reported 8 minutes ago

  @DaviesGarath I've been waiting since 7th December for my @o2 order via DPD. Shocking service from both of companies.

• 
  Erin Kennedy (@erin_perin) reported 12 minutes ago

  @O2 @corrinapaz Hi I’ve been messaging about the same issue but haven’t had any response - can you please help?

• 
  Elliott Horton (@elliotthorton) reported 14 minutes ago

  @O2 any news when the SN4 area will have network coverage again? I've been without (or had very intermittent) coverage for the past 3/4 weeks! Please confirm I will be reimbursed for this in my bill?

• 
  Darren (@Darren77686554) reported 18 minutes ago

  @O2 @anyotherleader I’m having same issue

• 
  Mila (@LYCOICAT) reported 18 minutes ago

  Please help Cold calls @o2

• 
  YorkshireBRN (@YorkshireBRN) reported 21 minutes ago

  @O2 spoke to one of your colleagues and was promised a call back within 24-48 hours that time frame has now gone by and no call, again! I'm not wasting my time sitting on hold can you please get someone to call me as promised. This is a serious issue that I need an explanation on

• 
  Eddie (@EddieMcgeough) reported 22 minutes ago

  @O2 Thank you. I just called Customer service who has activated it for me. Thanks for your reply all the same.

• 
  Charlotte Hardy (@ninjaewok) reported 22 minutes ago

  @O2 your network capability is shocking. Can barely use my phone out and about unless there’s 5G. Actually thinking about swapping networks for first time in over 10 years.

• 
  Chris (@ChrisPeterKelly) reported 23 minutes ago

  @O2 How do I get the Volt Benefits as I have been a Virgin and O2 customer for more than a week now?