1. Home
  2. ❯
  3. Companies
  4. ❯
  5. O2
  6. ❯
  7. Crosskeys, Wales
O2

O2 Outage Report in Crosskeys, Caerphilly County Borough, Wales

Why is my O2 service not working?

No problems detected

If you are having issues, please submit a report below.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Crosskeys, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Crosskeys, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Crosskeys, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, Treharris, Cathays, Newport, and Cardiff.

CityProblem TypeReport Time
New Tredegar Total Blackout 16 days ago
Treharris Phone 1 month ago
Newport Internet 2 months ago
Cardiff Phone 2 months ago
Cardiff Phone 2 months ago
Newport Phone 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Crosskeys, Wales

Latest outage, problems and issue reports in Crosskeys and nearby locations:

  • daunce4thstreet
    Garry Dauncey (@daunce4thstreet) reported from Pontypridd, Wales

    Never use @O2 recycle! sent them a phone that was in perfect condition & now they say the phone is damaged and are offering peanuts for it. If it’s damaged blame the flimsy packaging you send.

  • LisardoVivas
    Lisardo Vivas (@LisardoVivas) reported from Cardiff, Wales

    @O2 @tig1985 I’m in cardiff with same issue

  • BradChanner
    Brad Channer (@BradChanner) reported from Cardiff, Wales

    @teamIPSE Without a doubt! And phone signal! It is appalling how bad the signal is in parts of the UK outside of London! I am 4 minutes from the Cardiff city centre with no signal! #howareyoumeanttorunabusiness @o2networks @O2 @giffgaff

  • gingio
    Shane (@gingio) reported from Cardiff, Wales

    @jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.

  • callumcrowley
    Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic

  • CJLittlemore
    Callum James Littlemore 🔶 (@CJLittlemore) reported from Cardiff, Wales

    @O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.

  • pwilliamsevents
    Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, Wales

    @jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service

  • BradChanner
    Brad Channer (@BradChanner) reported from Cardiff, Wales

    @O2 This has always been an issue. We are with giffgaff whom I believe use your signal. I have tried everything. I have even bought a booster, but the reception coming into the booster isn’t enough to even make the booster work. Very frustrating. I have to sit in a window 4 reception

  • callumcrowley
    Callum Crowley (@callumcrowley) reported from Liswerry, Wales

    @O2 customer service are an absolute joke - can’t wait to change my provider #pathetic

  • ieuanbeal15
    Ieuan-Rhys Beal (@ieuanbeal15) reported from Cardiff, Wales

    @O2 your live chat service is garbage. 15

  • kdhanz
    KD Hansford (@kdhanz) reported from Mountain Ash, Wales

    @EE I'm fed up of your network in aberdare. It hasn't worked tidy for months and I have two contracts with you. Please sort it out or I'm leaving to @VodafoneUK or @O2

  • Rhian1975
    Rhian Langham (@Rhian1975) reported from Cardiff, Wales

    @O2 shocking attitude of customer service rep. Please get in touch.

  • jamieriddell
    Jamie Riddell (@jamieriddell) reported from Cardiff, Wales

    Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.

  • StephenADwyer
    The Dwyer Identify (F) (@StephenADwyer) reported from Caerleon, Wales

    @O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all

  • bethanjane22
    Beth (@bethanjane22) reported from Cardiff, Wales

    When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬

  • andrewhillandCo
    andrew hill (@andrewhillandCo) reported from Abercynon, Wales

    @O2 @JohnnyMercerUK bit late that isn’t it - I think he has just a few followers who may have seen this and your ‘standard good customer response’

  • jamcole88
    🇬🇧Jamie🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jamcole88) reported from Panteg, Wales

    Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK

  • Bubwal
    Ade (@Bubwal) reported from Cardiff, Wales

    @RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too

  • HywelButcher
    Hywel Butcher (@HywelButcher) reported from Cardiff, Wales

    Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯

  • pwilliamsevents
    Paul Williams Events (@pwilliamsevents) reported from Tongwynlais, Wales

    Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • rolfe_hayley
    Hayley Rolfe (@rolfe_hayley) reported

    @O2 so you won't answer any form of communication I need to pay my bill. But I can't do that because I never activated the sim so can't log in to myo2 I'm am not being charged late fees because you won't answer

  • Mart91392404
    Martin (@Mart91392404) reported

    @O2 Who do I contact about warranty on an Xbox I purchased from you? The controller is not working correctly.

  • Ruby_V_Green
    Ruby Victoria-Green (@Ruby_V_Green) reported

    Dear @O2 why do I never have a signal? I cannot actually ask, as guess what, I have no signal!!

  • Superkat24
    Katherine Reese (@Superkat24) reported

    @O2 is there a problem with your app? Cannot login, password correct but keep getting login failed....want to check my tickets for upcoming concert....is it down?

  • Alex83838395
    Alex (@Alex83838395) reported

    @O2 Dm you and you don't even open it or reply? Nearly as bad as your call centres

  • mkevans32
    Megan Evans (@mkevans32) reported

    @O2 trying to DM you and it keeps saying message failed. This is now beyond a joke.. Have now decided I just want to cancel my contract never had service like this.

  • pepperoni_mike
    ⚽️Mike Pepperoni🍕 (@pepperoni_mike) reported

    @virginmedia @TheBHF @O2 I need one trying to get in touch with your uselesss customer service!!!

  • TimChantry
    Tim Chantry (@TimChantry) reported

    @virginmedia @TheBHF @O2 Service outages in 3 of last 4 days and now putting up monthly bill by 22%

  • LynseyRhiannon
    Lynsey Cuthbertson (@LynseyRhiannon) reported

    @O2 I have been trying to speak to someone to change my payment day for weeks and every single time I get an automated message to say your busy. Currently on hold and have been for 30 minutes. Can never get to speak to anyone.

  • R4V11
    . (@R4V11) reported

    I take it no one bothers about customer service on here as you know your service has been appalling? @O2 @virginmedia