O2 Outage Report in Crosskeys, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Crosskeys, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Crosskeys and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at O2
O2 is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (31%)
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Total Blackout (18%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Crosskeys, Caerphilly County Borough, Wales
The most recent O2 outage reports came from the following cities: New Tredegar, Treharris, Cathays, Newport and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 New Tredegar |
Total Blackout | |
| Treharris |
Phone | |
| Newport |
Internet | |
| Cardiff |
Phone | |
| Cardiff |
Phone | |
| Newport |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Crosskeys, Wales
Latest outage, problems and issue reports in Crosskeys and nearby locations:
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/4) Not a week after I was horrifically abused by an @o2 #CustomerServices agent, and even after I settled the payment issue (ongoing problems with #O2 automated systems since last Aug/Sep) that very day, I have today received three consecutive threatening/#legal letters...
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
30 mins on hold to @O2 customer services, spoke to an agent who has now put me on hold to speak to transfer me to #CustomerServices...so God knows who the hell I got through to 🙄😡 #FirstWorldProblems
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
If it wasn't for all the free benefits I got with @O2 Priority, I'd ditch them. Their #CustomerService is abysmal. It's like being in some weird kind of abusive relationship: "we'll treat you like **** but give you lots of free stuff so you'll want to stay with us" 🙄😡
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Newport, Wales
@virginmedia @O2 Why is your Hotspot so poor? Never connects!
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Sam Hall 🏴🐾🐾🌈
(@SamHallWales) reported
from
Cwmbran Central, Wales
This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(2/4) ...from @o2 dated TWO DAYS after the issue was, I was told, cleared up. A call to #O2 #AccessForYou this afternoon shows the issue is cleared up and the letters are auto-generated because payments can take up to 48hrs to register with O2...
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MH 🏴🏳️🌈🇪🇺 #yescymru
(@cymboi) reported
from
Victoria, Wales
@O2 How is that great value for a customer, when a sim only package is £30, yet its £35 when you purchase it with a phone?
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(1/3) Sad to say that @O2 are now trying to charge me for a service never used, when I cancelled a mis-sold contract within the 14-day cooling-off period. Almost two months later they're now saying they're going to charge me a late payment fee, plus the bill...
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Eddy 🏴
(@ChrisEddy_7) reported
from
Cardiff, Wales
It’s come to something when you can get 4 bars of 4G signal walking between Benidorm and Albir in Spain but can’t even get 3 bars of 3G signal in Cwmbran South Wales 👀 @o2
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 @WBA Been horrendous for weeks - Can’t complete a call without having to call back numerous times - BS3 probably the worst of them all but M4 corridor from Cardiff to Bristol is a close second
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Eugene O’Carroll
(@bigjeans68) reported
from
Langstone, Wales
Shocking signal today on o2 postcode NP18 1NF @O2 @mrsclart
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🌈 Champ
(@BigDogWrestler) reported
from
Cwmbran Central, Wales
@O2 why is my signal often very poor and I mean often and very very poor?
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Divya
(@divyaparikh_) reported
from
Cardiff, Wales
@O2 Thanks for all the help @O2! Just got a call saying matter has been resolved.
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Stuart Maclean
(@stuomac88) reported
from
Abertillery, Wales
@O2 supposed to have had a bill credit applied to my account due to mast issues. Can you check this for me as still not showing on my o2?
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Simon 💉💉💉🐉
(@uncriticalsimon) reported
from
Newport, Wales
@jasonmackenzie @O2 OK I once had trouble with EE (not for the mobile service but when I switched to broadband), it got so bad that I decided to go back to Sky. (NB now with TalkTalk, also not great for customer service but OK if nothing goes wrong.)
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
(4/4) ...as being the fault of an automated system, without any recompense or any attempt to suggest that they can improve, is horrifying. I feel almost constantly threatened, intimidated, and abused by @O2 due to an issue that they caused, and they are making no attempt to fix.
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Adam Smith #BlackLivesMatter
(@Taxiboi3583) reported
from
Beechwood, Wales
@O2 Totally ignored my actual question, do I get a rebate on my bill if I experience technical issues?
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Lea French
(@Lea_May_) reported
from
Cardiff, Wales
@O2 don't recommend upgrading with o2. Terrible service, can't speak to anyone on the phone and waited for over a week for my delivery that was due on Monday!
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Bristol Oli
(@BristolOli) reported
from
Cardiff, Wales
@BS3Rob @O2 Glad it wasn’t just me - No signal anywhere near the ground
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Daniel Lyddon
(@Daniel_Lyddon) reported
from
Cardiff, Wales
This weather properly has me over a barrel. Mistreatment by @O2 properly has me feeling down. My #CovidVaccine pain is bad. Some days the demons are just too much to battle...but today is not one of those days. Rest, relax, refocus. #MentalHealthMatters #BipolarDisorder
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Skirlie Dumpling
(@SkirlieDumpling) reported
@O2 Ah, no thanks. I've had the same number for over 20 years and don't want to give it up. I've found a blocking app to help. Ta.
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MiraTara
(@MiraTara4) reported
@O2 I’m so unimpressed that if I ever get connected again or god forbid actually get to speak to an agent I will be switching phone providers. What is the point of paying if I don’t get service!!
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Skirlie Dumpling
(@SkirlieDumpling) reported
@O2 P.S that link doesn't really help when it's your number that has been spoofed and is technically doing the spamming. You might want to update with some info about being spoofed?
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Troubz
(@Troubz_Char) reported
45 minutes on a live chat with TWO @O2 representatives just to get account details to pay my bill....still no details to pay this damn bill. Some really shoddy customer service there, I tell ya
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Colin Peter Bourne
(@cpbourne) reported
@O2 for a major tech player your customer service is useless. The web site is no help and asking questions is pointless
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Temi👑🇳🇬
(@Temi_Modelle) reported
@O2 why I’m I having trouble with networks the past few days? Doesn’t matter what area I’m in it’s ridiculous 😑
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Gill Barnes
(@GillBarnes15) reported
@O2 you have sent me another email demanding payment today! I have DM‘d you. Please make them stop! Makes my anxiety very bad when I get them. You know the account is closed! 😡
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Melissa Moremon
(@melissamoremon) reported
@dhlexpressuk @O2 Hi there, thank you. I did also speak to o2 and for some reason the order was split and they didn’t use the same address bizarrely. My phone went to one address and accessories to another so no issue here with DHL but thank you.
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Arthur Curry
(@aquaman4002) reported
@EE I don't get the benefit of features of things I never use but should pay £696 over 24 months with 10GB? I can buy phone for £119 from @O2 get @EE £15 PAYG with 30GB sim which would cost £479 over the two years (£200 cheaper). Why is Pay Monthly so much more expensive again?
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John Somerville
(@johnsomerville_) reported
@O2 The weather was so bad I had to come down, it's ok I had full PPE on. I had a look at the network status it had no faults, I'm now back home where the signal is super duper quick again. I'm not sure if weather has an impact on the signal but it was bad where I was.