O2 Outage Report in Crosskeys, Caerphilly County Borough, Wales
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Crosskeys, Wales
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Crosskeys and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Crosskeys, Caerphilly County Borough, Wales
The most recent O2 outage reports came from the following cities: Newport and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Phone | |
| Porth |
Phone | |
| Newport |
Phone | |
| Abertillery |
Phone | |
| Cardiff |
Phone | |
| Blackwood |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Crosskeys, Wales
Latest outage, problems and issue reports in Crosskeys and nearby locations:
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Paul Williams Events
(@pwilliamsevents) reported
from
Tongwynlais, Wales
Totally disappointed with @O2 customer service. A number transfer from a consumer account to business took 8 days when I was told it would take 24 hours. 3 phone calls to customer service and still not 100% sorted. #totallycrapexperience
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Beth
(@bethanjane22) reported
from
Cardiff, Wales
When I renew, @virginmedia offer free AirPods with some plans and @O2 do the same! So much for customer loyalty, they just want more and more money! 🤬
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Panteg, Wales
Currently with @EE with no/very low signal at home address! Who wants to send me sim cards so I can see what network to change to! @O2 @o2 @ThreeUKSupport @VodafoneUK @ThreeUK
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🇬🇧Jamie🏴
(@jamcole88) reported
from
Pontnewydd, Wales
@SkyHelpTeam @O2 why is the network signal so poor/non existant in Cwmbran NP44
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Callum James Littlemore 🔶
(@CJLittlemore) reported
from
Cardiff, Wales
@O2 I woke up this morning to find I’ve been totally cut off. I can’t make calls, send texts or use my mobile data. All of this is kinda important for my work as I’m self employed - I can’t call your customer service line to see what the issue is. Can you look into it please.
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Ieuan-Rhys Beal
(@ieuanbeal15) reported
from
Cardiff, Wales
@O2 your live chat service is garbage. 15
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Jamie Riddell
(@jamieriddell) reported
from
Cardiff, Wales
Hey @O2 who can I talk to about unlocking a phone. I've paid up and out of contact. Online form says no because of too many attempts ( no idea what my customer service code was) but I have all my account details.
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Garry Dauncey
(@daunce4thstreet) reported
from
Pontypridd, Wales
Never use @O2 recycle! sent them a phone that was in perfect condition & now they say the phone is damaged and are offering peanuts for it. If it’s damaged blame the flimsy packaging you send.
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Paul Williams Events
(@pwilliamsevents) reported
from
Tongwynlais, Wales
@jolilford @O2 Your kidding me!!! I have contacted customer services 3 or 4 times. Shocking service
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Lisardo Vivas
(@LisardoVivas) reported
from
Cardiff, Wales
@O2 @tig1985 I’m in cardiff with same issue
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Shane
(@gingio) reported
from
Cardiff, Wales
@jgfoxy @O2 @ThreeUK Good choice! I love being with 3 and find my signal is much better than that on my work phone which is o2.
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andrew hill
(@andrewhillandCo) reported
from
Abercynon, Wales
@O2 @JohnnyMercerUK bit late that isn’t it - I think he has just a few followers who may have seen this and your ‘standard good customer response’
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The Dwyer Identify (F)
(@StephenADwyer) reported
from
Caerleon, Wales
@O2 No signal for two , now on the third day , all your help lines etc are busy , no support or help , not the best customer service but you will still take my money , not impressed at all
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Hywel Butcher
(@HywelButcher) reported
from
Cardiff, Wales
Top tip - don’t join @O2 - incompetent and useless! First no 4G, now no signal or data at all 🤯
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right
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Diana Waldron
(@Waldron_Diana) reported
from
Cardiff, Wales
@O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment
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Callum Crowley
(@callumcrowley) reported
from
Liswerry, Wales
@O2 customer service are an absolute joke - can’t wait to change my provider #pathetic
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Stacey J Hubbard 🐧
(@staceyjhubbard) reported
from
Cardiff, Wales
Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@RobBruceK @ThreeUK @O2 @EE @VodafoneUK No awful. Just spent 5 days with no data/calls due ti Insufficient bandwidth. My family and friends who were with O2/BT/Vodaphone had no problems. Worst ever. So regret leaving previous provider last month. Their coverage checker is inaccurate too
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Callum Crowley
(@callumcrowley) reported
from
Liswerry, Wales
@O2 customer service is the worst - transferring me to the sales team knowing they’re closed to fix an error that’s theirs. Can’t wait to change providers - pathetic
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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SteG
(@geth1973) reported
@AlanBsafc @ind you I’ve got one a 8 never fkackered got conned by @O2 didn’t realise my call plan was 2 year deal the phone plan 3 still got over 120 quid to pay on it robbing without me knowing
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Mark Richardson
(@Marko_1979) reported
from
Brighouse, England
Hi @O2 I sent my old handset to O2 recycle on 2 February, who confirmed it had been received on 6 February. I was promised it would be looked into last weekend as matter of urgency but still not had a response. Please can you help ? Thank you. Mark.
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clairegoesbikeabout
(@clairebikeabout) reported
@O2 how on earth does one reach an actual human from O2 who can help with an urgent issue? I have tried looking for a chat function on your website and calling your 202 number but both seem much more geared up to you selling me something than you helping me. Frustrating.
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Ian Barton
(@IanBart60471300) reported
@O2 You have locked my sons phone when he moved to Vodafone, the unlatch code supplied was incorrect and now he can't use his phone. I have spoken to several people on 202 but all the say is I will escalate the issue and call back. I hear nothing. Been going on since end of February
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Woofioo
(@woofioo) reported
@O2 Well done O2 followed your steps and see you're doing maintenance in the area. @Virgin @EE not replying to my message, take note great example of customer service.
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U N R U L Y
(@onlymestacia) reported
@O2 are the worst!! I regret the day I got a contract with them 🙄
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Hollie Hair Specialist
(@HollieBridges82) reported
@O2 I have been trying to contact you for ages but can never get past your automated system which hangs up on me. Your letters I have received saying you haven't heard from me are so ironic. Please please can someone call me? I need to speak to an ACTUAL PERSON!
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NO.1
(@_neyneyy) reported
@O2 Because I pay my bills. Yet I have to sit next to my wifi in order to do anything. I’m tired of the lies you tell along with appalling network service.
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Jamie
(@jammiejam93) reported
@O2 changed my number now but half way through giving it me, it cut off since lost service. If I give you details in dm, can you please give me my new number?
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Ian Barton
(@IanBart60471300) reported
@O2 When I called to get a PAC code no one said unlock your phone before you leave. Therefore I place all responsiblilty with O2 and want resolution ASAP