O2 Outage Report in Crosskeys, Caerphilly County Borough, Wales

Problems in the last 24 hours in Crosskeys, Wales

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Crosskeys, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Crosskeys, Wales

The most recent O2 outage reports came from the following cities: New Tredegar, Treharris, and Cathays.

City	Problem Type	Report Time
New Tredegar	Total Blackout	20 days ago
Treharris	Phone	1 month ago
Newport	Internet	2 months ago
Cardiff	Phone	2 months ago
Cardiff	Phone	2 months ago
Newport	Phone	4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Crosskeys, Wales

Latest outage, problems and issue reports in Crosskeys and nearby locations:

• 
  Gareth Thompson (@gareth_thmpsn) reported 10 seconds ago from Cardiff, Wales

  @O2 guys is there a backlog in complaints? I responded to a complaint on the 06/10/20 no reply, 20/11/20 no reply. I’ve now sent a further email today and I’ve no faith in it being responded to. Original complaint was 04/09/20.

• 
  Gareth Thompson (@gareth_thmpsn) reported 1 minute ago from Cardiff, Wales

  @O2 There’s delay then there’s rude. Been 92 working days or 128 days since I complained. @o2 are making it deliberately difficult to contact.

• 
  Ross Maisey (@TweetterRoss) reported 1 minute ago from Church Village, Wales

  @O2 Struggling with no or little service at home at the moment and it’s becoming very frustrating. I checked the service checker and they comes back as ok. My phone says 1 bar but that doesn’t allow me to use the internet.

• 
  Oliver City Dog (@BCFCOLIVERDOG) reported 3 minutes ago from Cardiff, Wales

  @JoeSims10 @O2 Look forward to no signal on the Portway Joe 🙃

• 
  S H A N I C E (@flowersshanice) reported 13 minutes ago from Cardiff, Wales

  @O2 @Gropinvillain In all these years I’ve been with @O2 I’ve never ever had nothing for bro g a loyal customer, maybe it’s time I cha he networks after my contract is finished!!

• 
  Nathan Barrett (@nathanbarrett76) reported 17 minutes ago from Usk, Wales

  @O2 absolute joke customer services give me the unlock code I have paid for my phone and you are with holding the code so I can't activate my new sim

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 21 minutes ago from Cardiff, Wales

  Also when I highlighted my issues over the phone and through the Webchat @O2 do not seem very concerned or understanding 😔

• 
  Big Dog (@BigDogWrestler) reported 24 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia I feel for you, if @O2 and @virginmedia do merge, I'm leaving at the earliest opportunity. @virginmedia leave me a little cold and with no confidence as a customer.

• 
  Stacey J Hubbard 🐧 (@staceyjhubbard) reported 24 minutes ago from Cardiff, Wales

  There is always some kind of problem with my @O2 order. Its even more frustrating seeing on here people have just walked into the store and been able to collect the phone without the relevant email saying its ready to collect. How do they know they are distributing the right

• 
  Gareth Thompson (@gareth_thmpsn) reported 26 minutes ago from Cardiff, Wales

  What is the point of complaining to @o2? Complaint sent 06/09 multiple times chased up formally 20/11 no reply now 06/0/21. Told someone looking at as a priority still nothing @MarkEvansO2

• 
  Adam Lee (@AdamLee2011) reported 26 minutes ago from Newport, Wales

  @O2 Already with o2 for my mobile and they are brilliant. This was for MiFi, someone recommended three but the signal is terrible. Waste of money.

• 
  Diana Waldron (@Waldron_Diana) reported 38 minutes ago from Cardiff, Wales

  @O2 can u please help. I have been trying to pay my final bill with you for ages. It’s only about £20,I don’t need harrazing letters&emails to prompt me to pay...I just need u to let me pay. I have called&been online to make payment, but you don’t seem to want to take my payment

• 
  Clare Osborne Jones (@clareoj) reported 40 minutes ago from Cardiff, Wales

  @O2 still waiting for a refund on a returned phone case since July...numerous phone calls resulting in last one on 11/10 we will take it off your phone bill for you but full amount taken today. Can’t get through on phones can you please advise as I’m pretty fed up with service

• 
  Big Dog (@BigDogWrestler) reported 43 minutes ago from Newport, Wales

  @Annabanana8008 @virginmedia @O2 Good luck to you and don't take any sh*t, you should be fully compensated for the absolute inconvenience. We had a little problem with our provider and they where excellent, understood the issue and before we asked they compensated us.

• 
  FGE ⚡️ (@fgethearies) reported 46 minutes ago from Cardiff, Wales

  Anyone else on @O2 ? My signal keeps cutting in and out 😩

• 
  Paige🧚🏻‍♀️🌸 (@paigebuckingham) reported 49 minutes ago from Cardiff, Wales

  Anyone else on @O2 and get literally no signal? I’ve had my baby’s doctor and hospital ring me many occasions and can’t get through to me!

• 
  S H A N I C E (@flowersshanice) reported 49 minutes ago from Cardiff, Wales

  Hi @O2 I’m in desperate need for someone to active my new sim (had an upgrade) as I’m unable to text or call out viseversa. My o2 isn’t solving the issue either.

• 
  Hayley (@Hayeley) reported 54 minutes ago from Cwmbran Central, Wales

  @O2 is there an option to setup a direct debit without making a phone call? It used to be set up but for some reason didn't change when I used the Switch service to move banks and I'm fed up of being told I'm behind on a payment. Can I do it via the app? Thanks

• 
  Cez 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@catlady_cez) reported 59 minutes ago from Cardiff, Wales

  @O2 hi is there an issue with your network in cf14? Havent been able to get 3g or 4g since yesterday?

• 
  Mark Elliott🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@gwelfor57) reported 60 minutes ago from Cardiff, Wales

  @O2 am assisting my disabled brother. catch 22. No passport or driving licence unable to prove his identity. obtained a PAC. told est. £406.49 of termination charges! He wanted to reduce his monthly cost but O2 shop said no. Been customer for years. Help please.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ryan🫶🏽 (@iryanjamese) reported 5 minutes ago

  @jamesr181 @O2 LOOK AT THIS **** @O2 you must be having a laugh! I preordered this phone at EXACTLY 13:13 on Friday the 9th of September.

• 
  nathaniel (@LifeAsNathaniel) reported 8 minutes ago

  @Louiseyrollins @O2 Same issue with me

• 
  Michael Bardi (@Bardimo) reported 10 minutes ago

  @O2: 51 days and counting! Please release my line (07809828332) or do us all a favour and cancel your useless Sim only contract! Your fraud team is a joke! Haven’t given me any information for 51 days despite all my personal documents sent to them. Cancel now!! #O2scam

• 
  Tracey86 (@TRS1986) reported 12 minutes ago

  @O2 Hi, I upgraded to an iPhone 14 Pro Max couple of days ago but I’m not sure the phone is right for me so I want to cancel the upgrade. I spoke to customer services and they said they cancelled but the order is still live on MyO2. Can you check if it’s been cancelled please?

• 
  Rhianna Joseph #PrayForDemi ❤️ (@rhianna_joseph) reported 13 minutes ago

  @O2 my Mum is trying to an transfer of ownership and customer services said that they couldn’t help her because they are in South Africa and agent that she spoke to was really rude to her.

• 
  kerry (@kerry30343502) reported 15 minutes ago

  @O2 @TelefonicaUK #upset #20thnovember wait thanks to o2 told on app 20th august now saying 20th November not good! Paid £50 deposit!!!! Absolute disgrace! Came down town as it was in today for me only and now I can’t have it!

• 
  Ben Ashworth ⚽️ (@BenA5hworth) reported 22 minutes ago from Far Sawrey, England

  Recently switched to @O2 What a shocking provider it is. Even when it says you have 4g you can’t get on anything. Terrible

• 
  Chris Leonard (@chrisleonarduk) reported 23 minutes ago

  Wow @EE more videos on YouTube of @O2 and @ThreeUK customers unboxing their delivered iPhones this morning. While you tell your customer Apple have delayed the shipping due to the queens funeral. Is there no morals in your company at all? #Disgraceful I’m leaving.

• 
  David Cowan (@davidcowan79) reported 28 minutes ago

  @O2 shockingly poor customer service at your Maidstone store. Waited near on 30 mins to be seen the assistant Steve then allowed another customer to jump the queue who had been there 5 mins and I was told to come back later! Andy is the manager, but I need an email address pls!

• 
  Charlie Taylor (@Charlie_Taylor1) reported 28 minutes ago

  @O2 I’m trying to book my free cinema ticket but it keeps telling me my code is incorrect. Husband having same problem