O2

O2 Outage Report in Stanley, County Durham, England

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Stanley, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Stanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Stanley, County Durham, England 07/31/2025 03:35

July 31: Problems at O2

O2 is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (27%)

    Internet (27%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Stanley, County Durham, England

The most recent O2 outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Durham and Whitley Bay.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Phone
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomGateshead Wi-fi
United KingdomNewcastle upon Tyne E-mail
United KingdomSunderland TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Stanley, England

Latest outage, problems and issue reports in Stanley and nearby locations:

  • JonnaAnderson Jonathan Anderson (@JonnaAnderson) reported from Beamish, England

    @O2 I’m having issues with my calls connecting at the moment - every time someone is calling me when I’m answering the call is failing. I’m having to use WhatsApp to make and receive calls! Any idea how I can fix it?

  • farrenciaran Ciarán (@farrenciaran) reported from Blaydon-on-Tyne, England

    Hey @O2! 👋👋👋 You are really starting to make me angry. Why is my internet connection very slow, even when on 4G. I cannot deal with the pausing videos, apps and webpages not loading. Sort it out!

  • farrenciaran Ciarán (@farrenciaran) reported from Blaydon-on-Tyne, England

    Hey @O2! 👋👋👋 You are really starting to make me angry. Why is my internet connection very slow, even when on 4G. I cannot deal withe pausing videos, apps and webpages not loading. Sort it out!

  • MattKeena 🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from Gateshead, England

    @O2 Hi! Just wondering I have damage insurance on my phone and I’m aware it covers accessories aswell, can you claim for accessories by its self or does it have to be as part of a phone claim too?

  • TommyWinter23 Tommy Winter (@TommyWinter23) reported from Blaydon-on-Tyne, England

    @O2 hello. Do you have a link for the “keep my number” form. Website isn’t helping and store said they couldn’t help as already had the SIM card

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    Honestly what does @O2 expect selling pre sale Beyoncé tickets website down again! Did they not learn from the Peter Kay debacle

  • HannahColley Hannah (@HannahColley) reported from Gateshead, England

    Imagine being given exclusive access to sell presale Beyoncé tickets and your app is so bad it crashes for the whole UK. Howay @O2

  • Dan05858044 Dan (@Dan05858044) reported from Chester-le-Street, England

    @O2 literally tried for 3 days to get through to you to see if my address change had gone through. 3 f*cking days. What a heap of crap this service is.

  • SophieBur492 Sophie burlinson💙💚💛❤️ (@SophieBur492) reported from Sunderland, England

    @O2 My head when i get no signal

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    Is @O2 #priority still down after @peterkay_co_uk broke it???

  • NTF_Ian Ian (@NTF_Ian) reported from Dunston, England

    Hey @O2 have been waiting almost two hours now to collect my new phone from your metrocentre store. This is not ideal customer service.

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    @O2 is it the normal that I STILL can’t get onto my priority app after it being down for maintenance??

  • stuarturquhart1 stuart urquhart (@stuarturquhart1) reported from Whickham, England

    @O2 website and app not working 😕

  • Donna_xx Donna_xx (@Donna_xx) reported from Sunderland, England

    @O2 why is the priority app down? Not good when you have priority tickets on sale at 10am !!!

  • ScottD_DJMS Scott Dixon (@ScottD_DJMS) reported from Whitley Bay, England

    @o2 I’ve claimed an Odeon code today on the @O2PriorityUK app but the cinema website is saying that the code is incorrect. Please help

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    @O2 could someone help?

  • smiling_cyclist Dean (@smiling_cyclist) reported from Chester-le-Street, England

    @segawhore @O2 Took 2 calls, nearly 3 hours and a messed up weekend but I got there in the end although no new phone yet. I can’t believe the service in store and the lies too.

  • fredspoon Philip (@fredspoon) reported from Chester-le-Street, England

    I am hoping that @O2 sort out their barring problem as I am not used to sending passive aggressive tweets @o2

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    @altybob @O2 They usually are, I spoke to a lovely lady who put notes on the account on what customer services need to do but they wouldn't read the notes on the phone. I just got passed one person to another.

  • sarahhunter25 sarah hunter (@sarahhunter25) reported from Durham, England

    .@O2 customer services are no help at all. I can't pay my bill over the app or online as it says payment being processed when no payment has been made despite attempts. Now getting emails saying I'll be charged of no payment is received. I'm trying to make a payment but no help.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • kraussy120 Mitchell Krauss (@kraussy120) reported

    @O2 I need help! I now live abroad and I need to cancel my monthly airtime payments now that my contract has ended! I cannot fine anywhere to do this on the my o2 page 😢😢

  • carolin43238437 Caz (@carolin43238437) reported

    @O2 Hi i don't seem to be receiving texts ? is there an service issue

  • JulieDawso2380 Julie Dawson (@JulieDawso2380) reported

    Have O2 contract with phone not used for several months (unknown to me). When I contact @O2, they won't cancel immediately after no use for over 6 months, no, no. They want to SQUEEZE another payment from me next month even though the phone is out of contract. Money grabbing @O2

  • PeteBayliss4 blootoon boy (@PeteBayliss4) reported

    @O2 I have three phones, two watches and a tablet, tried to switch up my phone in store and was told I didn't pass the eligibility check so I tried to do it on line and got the same thing then I called customer services to find out what was going on, on for 1hr for the same outcome.

  • louibell34 louisey 🍀🌈❤️🏳️‍🌈🩷 (@louibell34) reported

    I would like to make an official complaint about @O2 they seem to think that I haven’t paid my bill yet? But I paid my bill on 11th July so I don’t understand why they would think my bill is overdue and want to stop me from using my phone and stop my direct debit? I so so angry 😡

  • dannyfarrar1991 dannyfarrar (@dannyfarrar1991) reported

    @O2 @spookiexgoblin Any help from anyone to those that purchased via the manchester link but got given london? This is ridiculous

  • KingKhaled7 Khaled (@KingKhaled7) reported

    @O2 hi there can I ask you please to send a new SIM card (replacement)for this old one Tel 07599-555676 , I recieved a text message saying you will disconnecting the old G3 network- I be very grateful if you transfer the number plus the credit on this one to the new sim

  • GlennGerits Dutchy.in.london (@GlennGerits) reported

    @O2 I go on holiday on Saturday. I have asked to reorder a device that is in stock but no one seems to be willing to help me

  • GlennGerits Dutchy.in.london (@GlennGerits) reported

    @O2 Pointless as no one is actually finding a solution for my problem. The only thing I hear is “ be patient “

  • teach2inspire Gill Slessor 🇪🇺🏳️‍🌈🌈🖤🤍 (@teach2inspire) reported

    @O2 Why is the O2 mobile coverage so diabolical in and around Penrith - lucky to even get a 3G signal in the middle of town? Not good enough O2…👎🏻