Plusnet

Plusnet Outage Report in Tonyrefail, Rhondda Cynon Taf, Wales

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Tonyrefail, Wales

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Tonyrefail and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Tonyrefail, Rhondda Cynon Taf, Wales 07/05/2025 18:00

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Tonyrefail, Rhondda Cynon Taf, Wales

The most recent Plusnet outage reports came from the following cities: Cardiff, Blackwood, Bridgend and Maesteg.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomBlackwood Wi-fi
United KingdomBlackwood Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Internet
United KingdomBridgend Wi-fi

Community Discussion

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Plusnet Issues Reports Near Tonyrefail, Wales

Latest outage, problems and issue reports in Tonyrefail and nearby locations:

  • Mento56 Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales

    @DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.

  • SianPW14 Sian Parry Weeks 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@SianPW14) reported from Penarth, Wales

    Anyone else having issues with their Plusnet connection this morning? Router has blue light on but no WiFi connection

  • Smith_SM30 Sheila Smith 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 #AlwaysEuropean (@Smith_SM30) reported from Cardiff, Wales

    @phil__stanmore No, just tested via phone. I could try checking the line, yes, but I'm not convinced PlusNet are giving me the best service tbh.

  • RebeccaRambler Rebecca Brough 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RebeccaRambler) reported from Pencoed, Wales

    A day of disruption on my broadband @Plusnet @plusnethelp and no online chat available- can you help?

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    @Plusnet is there an issue with mobile? I’m unable to make any outgoing calls

  • stujw Stuart Willis (@stujw) reported from Church Village, Wales

    Hey @Plusnet any update on an outage in CF38 at all? No connection since early this morning? Thanks!

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @cardiffstu @Gazman1927 They offered me £28 for 18mth contract. I pay £27 with Plusnet . In the 5 plus years I've been with them I've had no issues with service albeit the WiFi drops out occasionally but a router reboot sorts that.

  • bairdyblues Bairdy 💙 (@bairdyblues) reported from Church Village, Wales

    @Gazman1927 @cardiffstu Virgin Media have recently installed cable around here and have been pestering me to sign up. Think I'll stick with Plusnet who have excellent customer service.

  • a1pettey Andrew Pettey (@a1pettey) reported from Pyle, Wales

    @plusnethelp Hi. I am moving house and need to arrange for a transfer for my Plusnet Broadband if possible or cancel my contract. So hard trying get through on the phone. On hold for ages and no indication where you are in a queue.

  • lofty_18 darran cornelius (@lofty_18) reported from Church Village, Wales

    @Plusnet @plusnethelp I have no home telephone signal tried phoning several times kept on hold for over 45 minutes. Please contact me so I can DM my details so u can lol into my problem please.

  • doizzy Lizzy Kemp (@doizzy) reported from Penarth, Wales

    @Plusnet i messaged plusnet help a few days ago no response. Signed up to you guys paid my first month haven’t heard about when you are going to switch my internet ?

  • true_gent78 Dale Tucker (@true_gent78) reported from Cardiff, Wales

    Anyone else having Internet issues with @plusnethelp @Plusnet in #cardiff area? #plusnet

  • STEVEOLUCKY7 Steveo Davies (@STEVEOLUCKY7) reported from Caerphilly, Wales

    @Plusnet how do i find out when my contract is up.. i hate awful service and was promised it would be better if I renewed and its not any better at all. I have done all the fault finding and still no better, have to keep resetting the router at least 6 times a day

  • ABFlynn13 Aine Flynn (@ABFlynn13) reported from Cardiff, Wales

    Frequent outages, sometimes for hours at a time, painfully slow speeds when it does work, and it's impossible to get hold of you for help @Plusnet #plusnet

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Honestly who knows, plusnet seem to suffer from general incompetence from my one (1) days experience trying to use their service

  • TheEnbyperor ⧖🔶🏳️‍🌈✨impl Cat for Q (it/its)✨🏳️‍🌈🔶⧖ (@TheEnbyperor) reported from Cardiff, Wales

    @robertmain_ @plusnethelp Plusnet does support dialup yes. It might work better than VDSL the way things are currently going

  • identiti32 Sara-Jane (@identiti32) reported from Price Town, Wales

    @virginmedia Sort IT OUT IF I DONT ANSWER I CANNOT BECAUSE NO INTERNET BECAUSE @Plusnet suck AT HOUSEMOVES AND I HAVE NO SIGNAL

  • MjphotoInfo Peter James Morgan (@MjphotoInfo) reported from Penarth, Wales

    @Plusnet you pride yourself on customer service yet have kept me waiting 26 minutes on the phone and my broadband speed is not good :( - disappointed

  • chocolatey4 Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @plusnethelp @CitizensAdvice @Plusnet Yes please Adam that would really help me if you would be so kind please as I'm at my witts end here & am not coping with all this .

  • chocolatey4 Claire Price ⭐ (@chocolatey4) reported from Aberdare, Wales

    @CitizensAdvice HELP PLEASE ...With @plusnethelp @Plusnet They wont even give me a grace period , i explained ive a funeral to attend on tues 8th & im going to have to cancel my hospital appointment also now due to this & go without food .meaning i cannot take my meds either !

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • LindaNanny20 Linda (@LindaNanny20) reported

    @RoyalMailHelp cannot DM you not working. TN OX928586727GB 01/07/25 Royal Mail Tracked 24tm. from Plusnet deliver to BS22 6LH sorry you will have to answer via X

  • CYoungy1969 colin young (@CYoungy1969) reported

    @Plusnet Is broadband down in mountsorrel area of leicester as I can not seem to rest mine?

  • Nialas_Dubh Rain_is_nice (@Nialas_Dubh) reported

    @Plusnet I moved home in early April. Your rep on the phone told me he'd take care of everything. I've just found that you took direct debits from my account in April and May. No more phone calls - I want an email address so I can get it from you in writing that you'll fix this.

  • AlanJSlater AlanJSlater (@AlanJSlater) reported

    @Plusnet Hello. Sorry to trouble you (again) but I'm having problems with Plusnet webmail. I cannot send emails. I get a message saying "message sent" but it does not reach the recipient. I still receive messages alright but I can neither reply to them nor send new ones.

  • adilondoner M (@adilondoner) reported

    @Plusnet you cut off a disabled person’s access to the internet for a whole weekend after categorically telling them they wouldn’t be with it service. You should be ******* disgusted with yourselves

  • AAAMUSEMENTS Alex Brown (@AAAMUSEMENTS) reported

    @Plusnet can I ask why you’ve ignored multiple direct messages seeking support? I can’t call you on the telephone so this is my only means of contact. Thanks!

  • Chris_TLT ChrisThomasLuke (@Chris_TLT) reported

    @Plusnet why does it take so long to fix a problem with you guys? Or is it a rough time? My friends are with you and live 5 minute walk away from me and theirs is fine?

  • BagladyM Maureen Grayson #RejoinEU (@BagladyM) reported

    @npje @TalkTalk They left me without Internet for 13 days!!! Blamed my old router initially and refused to send an engineer. When Open Reach turned up (5 days later), a fault at the exchange was identified. This 'fault' was never rectified! Switched to @Plusnet. Internet restored in 5 seconds!

  • Pete_Bassist Lanky B - Person of Tall ⬆️ (@Pete_Bassist) reported

    @DrChrisParry @sky One thing to remember, openreach provide the cabling for all the ADSL connections, sky, BT, Plusnet, everyone, it's openreach that are ****.. I would avoid Sky they ramp up prices..

  • leedsbee ǝǝqspǝǝl 🇬🇧⚛️⚡️💡 (@leedsbee) reported

    @dshensmith In the long list of crappy internet service providers virgin trawls the depths alongside the likes of EE, Plusnet & TalkTalk. If you want a service that just works & you also want proper UK based technical support & customer service when it doesn’t then the field is very small.