Plusnet Outage Report in Grays, Borough of Thurrock, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Grays, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Grays, Borough of Thurrock, England
The most recent Plusnet outage reports came from the following cities: Gillingham, London, Orpington, Ilford and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 Gillingham |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Grays, England
Latest outage, problems and issue reports in Grays and nearby locations:
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Usman
(@utkhan79) reported
from
Sutton at Hone, England
@Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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GMan
(@GMan40555684) reported
from
Sutton at Hone, England
Hi, I’ve had Plusnet for about 4 months and despite my calls to you have no service outside my living room where my router is, this is awful and we have to use our own data indoors. Can you help please
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MadameCholet
(@PurpleDon1973) reported
from
Ilford, England
@bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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ken
(@uk12345) reported
from
Romford, England
@nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView
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Usman
(@utkhan79) reported
from
Sutton at Hone, England
@Plusnet my home internet is down and so is your website. Any issues at the back end?
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Katherine
(@Pebblepower23) reported
from
Romford, England
@plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Bhavan Ramanathan
(@bhavanr) reported
from
Billericay, England
@plusnethelp hi..pls could you let me know how I can cancel BT Sport via the Plusnet site?
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Vikki
(@Wattsit01) reported
from
Swanley, England
@plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?
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Lewis Hardwick
(@lewis_hardwick) reported
from
Crayford, England
So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.
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🎩 Luke Ray ルーク レイ
(@Skypirate_) reported
from
Sutton at Hone, England
So nobody been living in this flat since last year but apparently there was a cease order on my phone line? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.
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🎩 Luke Ray ルーク レイ
(@Skypirate_) reported
from
Sutton at Hone, England
So nobody been living in this flat since last year but apparently there was a cease order on my phone line switchover? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.
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Kate Marr
(@kate_marr) reported
from
Gravesend, England
@Plusnet I want to cancel but I can't get through!
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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James Southworth
(@jgsouthy) reported
@shaun_tyssen @Plusnet YO10 having the same problem
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Tramline TEC
(@topcat_2006) reported
@Plusnet your service is hopeless. Despite suffering issues and being promised a call back late February noone has called. I've complained on twitter, given my details and noone has called me. I've been queuing for hours on you phone lines. What's going on?
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Dionne M
(@DionneM1) reported
@Plusnet I googled to fix in the end. Thanks for following up. But why have there been so many issues lately?
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P Stone
(@AFZOK) reported
@Plusnet Think I know why cashback didn't register. My bank's list of direct debits shows last Plusnet taken Oct 2020. BUT the authorisation's still live. So your affiliate sales system assumes I'm existing customer? Quidco & aff network should be able to reinstate? I'll delete old DD.
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𝐁 𝐄 𝐂 𝐂 𝐀
(@rbcahdsn) reported
@Plusnet my internet keeps flashing orange everything’s plugged in correctly, tried resetting the box and turning on/off, can you help please?
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lingo czar
(@lingoczar) reported
@Plusnet Hi, new mobile customer here... signed up last month for £9 a month sim but this month been billed £9.83, with no explanation for the extra charge? There was no out of plan usage...
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Damo🏴
(@nanotek7) reported
@Plusnet Been a Plusnet customer for a few years now and it's been great in my area, must have only contacted customer services only twice. Great team, only wish for a faster line. Guys please get us a 100mb package on FTTP or even to cabinet🙏
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Katharine
(@BombeDeChaton) reported
@Plusnet Thanks Tony, as my WiFi went down for a few minutes just after your response, they problem definitely isn't solved yet, unfortunately!
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Mark Phipps
(@MarkPhi60195138) reported
@Plusnet When I try to look at the upgrade options on my broadband all I get is "An error has occurred You can't change your products for the moment, you have an order which is currently being processed. Please try again later.". Can you help?
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LA
(@nibby01) reported
Meant to be wfh this morning as I’ve got a long day, but the Wi-Fi is so slow I’ll just go into work. Changed to Plusnet Superfast from Virgin, cos price……and it’s slow af.