Plusnet Outage Report in Grays, Borough of Thurrock, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Grays, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 23: Problems at Plusnet
Plusnet is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (69%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (4%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Grays, Borough of Thurrock, England
The most recent Plusnet outage reports came from the following cities: London, Basildon, Romford and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Grays, England
Latest outage, problems and issue reports in Grays and nearby locations:
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GMan
(@GMan40555684) reported
from
Sutton at Hone, England
Hi, I’ve had Plusnet for about 4 months and despite my calls to you have no service outside my living room where my router is, this is awful and we have to use our own data indoors. Can you help please
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Vikki
(@Wattsit01) reported
from
Swanley, England
@plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?
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🎩 Luke Ray ルーク レイ
(@Skypirate_) reported
from
Sutton at Hone, England
So nobody been living in this flat since last year but apparently there was a cease order on my phone line switchover? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.
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Kate Marr
(@kate_marr) reported
from
Gravesend, England
@Plusnet I want to cancel but I can't get through!
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Usman
(@utkhan79) reported
from
Sutton at Hone, England
@Plusnet my home internet is down and so is your website. Any issues at the back end?
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Katherine
(@Pebblepower23) reported
from
Romford, England
@plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi
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🎩 Luke Ray ルーク レイ
(@Skypirate_) reported
from
Sutton at Hone, England
So nobody been living in this flat since last year but apparently there was a cease order on my phone line? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.
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Gill Dale
(@GillDale3) reported
from
Sutton at Hone, England
Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven
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ken
(@uk12345) reported
from
Romford, England
@nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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MadameCholet
(@PurpleDon1973) reported
from
Ilford, England
@bt_uk You cancelled my order without telling me. Missing engineer. Waited in all day. I'm placing an order with plusnet now. Your loss! Shocking customer service
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Usman
(@utkhan79) reported
from
Sutton at Hone, England
@Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Lewis Hardwick
(@lewis_hardwick) reported
from
Crayford, England
So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Bhavan Ramanathan
(@bhavanr) reported
from
Billericay, England
@plusnethelp hi..pls could you let me know how I can cancel BT Sport via the Plusnet site?
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Dawn Gould
(@gouldydl) reported
from
Dartford, England
It’s doesn’t matter if I’m only paying £8 a month, u are supposed to be giving me a service @Plusnet #nosignal#badcustomerservice
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Percy The Prinplup 💙 🐀
(@pprinplup2) reported
No internet on #virginmedia? Go to @Plusnet instead! I've never been let down by their @BT_uk-backed broadband.
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Ben Cowell
(@PsykiIl) reported
@Plusnet CAN I HAVE WORKING INTERNET FOR JUST A FEW DAYS WITHOUT DISCONNECTING PLEASE!! Worst company ever, this is a joke.
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Rip X | Rip Juice | #FREEYNW | #FREETOPG
(@Gixxer_squid) reported
.@Plusnet appreciate you not going down unlike virgin media, plusnet on my chest
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.
(@xnsxo) reported
@Plusnet why is your website just not working? I ordered broadband and I’m trying to track my order but can’t even do that. Could you please help so I can get an update ASAP.
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Ⓜ️
(@Marcus_JC16_) reported
@CFC__Cameron Worst WiFi plusnet is better
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J Brown 💙💛
(@MadgeOrrity) reported
@AdvocateforJus4 @Only9built I'm not sure. Lots of people seem to like TalkTalk but we had a bad experience with them.. Conversely, we did okay with PlusNet, although their reviews online aren't as good. I liked that they had UK Call Centres so they seemed better staffed at times when we needed help.
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jex/kia (2-2) | ⚢🏳️⚧️ |
(@oingopilled) reported
@Stigbinky i have plusnet its such a random choice but it costs like £20 or something like that and it never goes down 🏆
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Macinnes
(@Tommy_Macinnes) reported
@Plusnet hi Plusnet can I say your new text service is shocking! Been waiting for half hour for a text about my WiFi error and nothing. Can someone please message me so I can ask for an engineer! My WiFi has gone down and trying to get some help is almost impossible!
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Matt
(@Matt20945936) reported
@Plusnet I have not received a response to my complaint in months and have today noticed a credit marker on my file
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🐾 🐈⬛ චᆽච Lucky Nigel Cat චᆽච 🐈⬛ 🐾
(@VictorMeldraw) reported
@jo2107 @plusnethelp @Plusnet They are being too vague. (1) can U change Plusnet mobile current plan? (2) how long before Plusnet mobile moves to EE & what prices / will they protect tariffs? Bad PR to close to new customers & not reassure current.