1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Plusnet
  6. ❯
  7. Basildon, England
Plusnet

Plusnet Outage Report in Basildon, Essex, England

Why is my Plusnet service not working?

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Basildon, England

The most recent Plusnet outage reports came from the following cities: Romford, Billericay, Southend-on-Sea, Wickford, and Basildon.

CityProblem TypeReport Time
Romford Internet 1 day ago
Billericay Phone 9 days ago
Romford Internet 14 days ago
Southend-on-Sea Total Blackout 1 month ago
Wickford E-mail 1 month ago
Southend-on-Sea Internet 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • deniseessex
    denise salman (@deniseessex) reported from Chelmsford, England

    @plusnethelp having problem with broadband setup. new customer as of 26 March. should have been up & running today, seamlessly. Plusnet hub has blue light but no broadband. Not impressed. Previous provider, Daisy working 100% on Wednesday. Please DM ASAP, order no: 0-3905409.

  • CharlesTilley
    Charles Tilley (@CharlesTilley) reported from Rochford, England

    @Plusnet can you DM me, having big problems

  • GMan40555684
    GMan (@GMan40555684) reported from Sutton at Hone, England

    Hi, I’ve had Plusnet for about 4 months and despite my calls to you have no service outside my living room where my router is, this is awful and we have to use our own data indoors. Can you help please

  • GillDale3
    Gill Dale (@GillDale3) reported from Sutton at Hone, England

    Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven

  • utkhan79
    Usman (@utkhan79) reported from Sutton at Hone, England

    @Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.

  • theexterminato9
    The Exterminator Pest Control (@theexterminato9) reported from Chelmsford, England

    @Plusnet why is the Internet speed shocking, been bad for a few days. And no nothing has changed inside the property

  • lewis_hardwick
    Lewis Hardwick (@lewis_hardwick) reported from Crayford, England

    So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

  • kate_marr
    Kate Marr (@kate_marr) reported from Gravesend, England

    @Plusnet I want to cancel but I can't get through!

  • theexterminato9
    The Exterminator Pest Control (@theexterminato9) reported from Chelmsford, England

    @Plusnet Another day and another evening of useless so called fibre b/b. When can we leave this poor excuse of a service to a decent one

  • gouldydl
    Dawn Gould (@gouldydl) reported from Dartford, England

    It’s doesn’t matter if I’m only paying £8 a month, u are supposed to be giving me a service @Plusnet #nosignal#badcustomerservice

  • utkhan79
    Usman (@utkhan79) reported from Sutton at Hone, England

    @Plusnet my home internet is down and so is your website. Any issues at the back end?

  • Pebblepower23
    Katherine (@Pebblepower23) reported from Romford, England

    @plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

  • Wattsit01
    Vikki (@Wattsit01) reported from Swanley, England

    @plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?

  • Skypirate_
    🎩 Luke Ray ルーク レイ (@Skypirate_) reported from Sutton at Hone, England

    So nobody been living in this flat since last year but apparently there was a cease order on my phone line? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.

  • Skypirate_
    🎩 Luke Ray ルーク レイ (@Skypirate_) reported from Sutton at Hone, England

    So nobody been living in this flat since last year but apparently there was a cease order on my phone line switchover? What ********? I'm guessing someone in the plusnet team doesn't 100% know what they are talking about.

  • rider45
    Brian O'Keefe (@rider45) reported from Great Baddow, England

    @K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think you’ll find with the big companies that customer service is poor, especially now with many call centres cut back, I’ve been with BT broadband since 2001 not let me down thus far.

  • bhavanr
    Bhavan Ramanathan (@bhavanr) reported from Billericay, England

    @plusnethelp hi..pls could you let me know how I can cancel BT Sport via the Plusnet site?

  • charfranklin_
    Char x (@charfranklin_) reported from Southend-on-Sea, England

    And once again for the 10000th time since joining @Plusnet the WIFI is down again 😡 absolute joke!! Worst decision we ever made was switching to you in October ! @plusnethelp

  • uk12345
    ken (@uk12345) reported from Romford, England

    @nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • iomid19
    omid (@iomid19) reported

    @Plusnet quick to charge for an order that was immediately cancelled but no refund 23 days later, customer service unhelpful giving conflicting updates , terrible terrible service. I want my money back!!!!

  • mdsabee
    MdSabee (@mdsabee) reported

    @Plusnet I split the channels earlier into 2.4 and 5 ghz as advised. Realised that 2.4ghz is faulty and 5 ghz is fluctuating. Chris at #Plusnet expects me to roam around the house with ethernet cable like 80s telephone cable.😠 Told him I want to escalate the complaint. He dint!

  • Denthemen001
    Dennis Curley (@Denthemen001) reported

    @Plusnet Are you a broadband or a home phone customer? Changes you make here will only effect 😡[you mean AFFECT!] your mobile account. To update your Plusnet broadband and home phone preferences, please go to your broadband account and scroll down to Contact Preferences.

  • Cousins155
    Bev (@Cousins155) reported

    @BlackSheep0911 @Plusnet Same here! My monthly contract is increasing from the end of the month, any chance anybody out there to get a online petition to force these theives 2 start playing ball. If not why don't we all get together & cancel direct debits as the only language they understand is MONEY!

  • Plusnet
    Plusnet (@Plusnet) reported

    We're back! Fire any Plusnet-related queries you have at us. We'll be here to help until 8pm. -Anoush

  • jimmerc25
    James Cummings (@jimmerc25) reported

    @Plusnet Why is your broadband the worst in the UK?

  • Cousins155
    Bev (@Cousins155) reported

    @Plusnet Seeing as i'm not by myself having problems with all the complaints going on, i'm making a offical complaint to the ombudsman.

  • FunkyLarma
    Adam Chamberlin (@FunkyLarma) reported

    @Plusnet any known outages in IP7 post code? Having serious connection issues.

  • desisla47510875
    desislava (@desisla47510875) reported

    @Plusnet Ok. Hopefully, they do and no issues for tomorrow at least... Today was lost ...

  • Scarlet40973002
    Scarlett (@Scarlet40973002) reported

    @Plusnet Since the Youview update a few days ago the box is now painfully slow! Really delayed responses when pressing buttons etc. I've noticed other people on here are also experiencing this issue. Is a resolution being worked on? @BTCare @YouViewSupport