Sky Outage Report in Thornton Heath, Greater London, England
Some problems detected
Users are reporting problems related to: tv, internet and wi-fi.
The latest reports from users having issues in Thornton Heath come from postal codes CR7.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 31: Problems at Sky
Sky is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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TV (48%)
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Internet (34%)
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Wi-fi (8%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent Sky outage reports came from the following cities: London, Abbey Wood, Croydon, Islington, Hackney, Newham, City of Westminster, Holborn, Paddington, Woolwich, Southwark, Tower Hamlets, Fulham, Isleworth and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Internet | |
| Abbey Wood |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Billy Murphy
(@ffc2004) reported
from
Osterley, England
@SkyHelpTeam Due a call back today RE an ongoing issue with my home move (which is tomorrow) but had nothing yet and cannot get through to anyone to discuss, can you please help
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Rob Sharland
(@sharl4nd) reported
from
Lambeth, England
@SkyHelpTeam hi there - my internet has dropped totally since last night in Lambeth, London. Is this a known outage?
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Ryan Mortimer
(@jedredshed) reported
from
Richmond, England
What a frustrating service @SkyUK After several calls for my TV / Internet not working, all that they can offer is an engineering visit on the 3rd Nov, this was first reported a week ago. Been told as I’m not in contract they suggest I look elsewhere for another service provider
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sophie b
(@phiebramley) reported
from
London, England
@SkyHelpTeam hi my broadband has been awful all day! I’ve done the usual steps turning off and in again, unplugging wires and plugging back in, i use a micro filter, I’ve tried changing the wireless channel, I tried doing your diagnostic tests but that’s down, and your website
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Vialli's Chelsea FC
(@VialliChelseaFC) reported
from
Bromley, England
@sammydrogba @ChessyHour @SkySports I honestly believe if ***** was unable to play while Mendy is self isolating, Cech would actually come out of retirement to help an old mate out lol
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Phil Clarke
(@philclarke0170) reported
from
Halstead, England
@SkySports #goalsonsunday how irritating is this presenter??? Calm down just a bit mate it’s 9.30 on a Sunday morning.
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KAZI OMAR | TC
(@itsOfficialTC) reported
from
Kingston upon Thames, England
.@SkyUK why would you not let folks stream HD on SkyGo Extra even though we pay extra for HD.. The stream is already there when viewing it on @NOWTVSport just fix it already 🤬😡 #skygo #SkyUK
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KAZI OMAR | TC
(@itsOfficialTC) reported
from
Kingston upon Thames, England
@SkyHelpTeam Honestly, NO. That is not the quickest way to deal with Sky Apps because it did not give me any results. Sky is purposefully not streaming HD through SkyGo. And before you comment about my internet speed, I guarantee it is 10x faster than what Sky Broadband does. Fix it!
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Matthew Sutton
(@Matt_Sutton87) reported
from
Camden Town, England
@SkyHelpTeam Hi - it’s still not working. I’ve tried resetting the router and sky box. Any suggestions?
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Ryan Mortimer
(@jedredshed) reported
from
Richmond, England
@Falconfoxfire @SkyUK @SkyHelpTeam Thanks for the number Paul will give it a go tomorrow. These guys are awful
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Zara
(@zarascakes) reported
from
Croydon, England
@SkyHelpTeam @RajBaddhan Same issue in Croydon it's only on the itv HD channel that's off!
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Vialli's Chelsea FC
(@VialliChelseaFC) reported
from
Bromley, England
@sammydrogba @SkySports Moments before Christensen was chasing down, Kepa was some distance away from his line and I wasn’t sure why he needed to be that far up when at that point before Henderson’s long ball?
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Kiran 😍👨🏻🍳
(@___Kiran) reported
from
Hounslow, England
Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer
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Glen Oglaza
(@glenoglaza1) reported
from
Croydon, England
Neville is actually apologising because #Arsenal have scored !! “I’m sorry for those at home “ 😡1-0 to The Arsenal 🎼🎼now the #SkySports commentators are willing Liverpool to score ! And look, they have 1-1 DAMN !#COYG good save Leno but Mane tap-in in the rebound
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Clare Nightingale
(@MrsCNightingale) reported
from
Bromley, England
@hughbon @SkyHelpTeam Having the same problem this morning... no way of communicating with @SkyHelpTeam #skyq #byesky
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Sugan D Palanee
(@SuganPalanee) reported
from
Kingston upon Thames, England
@SkyHelpTeam - one and half hours waiting for help and still going.
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Adam McClelland
(@adam_mcclelland) reported
from
Croydon, England
Trying to contact @SkyUK but issue isn’t a complaint or covered by your options!!
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Matthew Sutton
(@Matt_Sutton87) reported
from
Camden Town, England
@SkyHelpTeam having problems downloading content to my sky q box tonight. Any way to resolve the issue?
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Mikei. Hall
(@The_Dark_knght) reported
from
Kensington, England
@Tommy42314 @SkySports In charge of what ? One signing when the team is lacking a Centre half , left back , Right sided attacker there is a lack of depth when players are injured there are no replacements just bad planing And strategy
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Sandy Bruce
(@Sandybruce_291) reported
from
Tandridge, England
@SkyHelpTeam So this is still an issue - presume you will be refunding a proportion for missed viewing caused by this?
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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paul house
(@paulhouse27) reported
@SkyHelpTeam This company is an absolute joke, I'll be contacting the MD to explain how this customer was lost.
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Jan
(@Mollytol) reported
@gazsc @SkyUK @virginmedia I was with talktalk for years no problem then sky offered us sky q on too good to be true deal. Now every night around 9pm have to reset router as it says no connection. Also our dog cameras and CCTV was on the 2.8 MHz ( I think that’s right ) sky is 5mhz so nothing worked after
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dhouse
(@dhouse1) reported
@SkyHelpTeam No - but it was never a problem previously. It’s not a phone issue. The phone had very strong reception prior to “upgrading”. Not so much anymore.
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Stephen Allen
(@libranboy) reported
@SkySports The ref did get a couple of decisions wrong. The free kick for Lpools equaliser wasn't and he also let them take the kick 5 yds further back from the incident giving them a better chance of scoring. Also the free kick at the end wasn't a foul.
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🍻
(@TwoPintz) reported
@SkyHelpTeam It seems to have fixed for the time being. But even running through the help page above the service can be really intermittent at times. The test state's all is well but download speeds can reflect otherwise sometimes.
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Uglii°Mugg
(@UgliiMugg) reported
@SkyHelpTeam @skyuk yes it tell me everything is okay basically and also when I check on my devices what signal strength is for them they all say *Network Connection good and sometimes flickers between Excellent* infact I'm Stood in the kitchen right now next door to the lounge and no wifi
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Peter Hunter
(@petethemeat) reported
@SkyHelpTeam Could you please explain why my 1TB Sky Q box shuts down whenever I try to open Netflix. I know that I'm not alone with this problem & I have tried everything on your webshite yet it's still not grafting?
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Nick Jones
(@redjonah69) reported
@GNev2 @SkySports don't you think its in extremely poor taste to compare Man Utd to a Train off the Track so close after last week's horrific Train Collision in Salisbury? Or doesnt lives in small cities matter? I am sure your words will be very upsetting to the affected families
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Kunal
(@AFFILIIATION) reported
@SkyHelpTeam But when you trying to explain to your technical guy that all the things he's suggesting hasn't helped... It probably isn't helpful to argue with the customer about "knowing how to do your job".
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James Morris
(@JamesMorris82) reported
@SkyHelpTeam so internet in TW11 has been down for over 8 hours on a Monday and the only update all day is the one line you posted at 1032. Any chance we get something more or should we just guess what’s happening??? #customerservice #sogladipayforthis