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Sky service status in Sunderland, England

Why is my Sky service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Sunderland come from postal codes SR5 .

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Full Outage Map

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 45% Internet (45%)
  • 31% TV (31%)
  • 13% Wi-fi (13%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map Near Sunderland, England

The most recent Sky outage reports came from the following cities: North Shields, Newcastle upon Tyne, Gateshead, Chester-le-Street, Sunderland, South Shields, Durham, and Wallsend.

CityProblem TypeReport Time
North Shields Internet 1 day ago
Newcastle upon Tyne Phone 4 days ago
Gateshead TV 7 days ago
Newcastle upon Tyne Internet 8 days ago
Newcastle upon Tyne Internet 12 days ago
Newcastle upon Tyne Wi-fi 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • the_fatman61
    Will Grigg scored yet? (@the_fatman61) reported from Washington, England

    @LisaBinney @SkyHelpTeam The price you pay when you’ve been a loyal customer for 30 years xx

  • blyth_mike
    Mike Blythe (@blyth_mike) reported from Longbenton, England

    @TVKev @MailSport Terrible decision by @SkySports to get rid of 3 of the best pundits on TV.

  • leehal
    Lee Halbert (@leehal) reported from Durham, England

    @SkyHelpTeam A thumbs down for that ‘added’ feature!

  • TimBellhouse
    Tim Bellhouse (@TimBellhouse) reported from Dunston, England

    @SkyHelpTeam is there an issue with the mobile area of my account? Trying to activate a sim but just a blank page. Tried 2 browsers and via the app...

  • Woodysimon1987
    Woody (@Woodysimon1987) reported from Gateshead, England

    @JaseMac1986 @SkySports And this is why they're not arsed about letting their customers down. They're like Mike Ashley, they know they can do what they want and they'll be endorsed by enough paying customers to keep them going. Seriously, £50 a year and I can sort you out...

  • emi_rowe
    Emily Rowe (@emi_rowe) reported from Newcastle upon Tyne, England

    @SkyHelpTeam my WiFi is not working (again!). In Newcastle upon Tyne. Tried connection diagnosis and no luck ..

  • S1mpson
    Nigel Simpson (@S1mpson) reported from Durham, England

    @BullmanJohn @SkySports @BBCSport Your right they have been poor but Sky are not helping, still better than watching cookery programs as that’s all that seems to be on nowadays

  • paultkelly_
    Paul Kelly (@paultkelly_) reported from Walker Gate, England

    @SkyHelpTeam can’t login getting error 288 have tried chrome and edge

  • pennas17
    carlpennington (@pennas17) reported from Gateshead, England

    @SkySports Idiot not even 2m

  • emi_rowe
    Emily Rowe (@emi_rowe) reported from Newcastle upon Tyne, England

    @SkyHelpTeam No broadband in NE1! But my account says no issues in my area? 😩🤔

  • tracycyprus
    Tracy Maudsley (@tracycyprus) reported from Birtley, England

    @SkyHelpTeam An approximate 45 minute wait is not acceptable to cancel a part of my package when the customer should be able to cancel with one click online. Am guessing it’s because your call handler has a script to follow to try to persuade us not to drop sports pack (2/2)

  • Tdal1369
    Anthony A Dalzell (@Tdal1369) reported from Washington, England

    @SkyHelpTeam please help, I’m having real trouble getting into my account online, it’s telling me my account is closed when obviously it’s not, I need to change my package and need to adjust my payment date

  • No9Legends
    Graham Townsley (@No9Legends) reported from Whitley Bay, England

    @theinsidernufc @NUFCgallowgate This constant comparison is boring. I never had issue with Bruce getting job @SkySports it’s what I expect from ownership & their ambition. But hoping we may now have owners that are ambitious & want NUFC to be it’s best. In which case we would need to change.

  • MrsLou_R
    Louise Ross (@MrsLou_R) reported from Sunderland, England

    @SkyHelpTeam The problem is someone called me from sky to upgrade to sky Q for £20 but had issues and told me to call back but I can’t call back can I? Then you can only do it online for £199? So why do it online when I know you can get better deal speaking with someone?

  • OohAwful
    Kirst (@OohAwful) reported from Sunderland Bridge, England

    @SkyHelpTeam Hi, I can’t log into my account and can’t get through to the line that it advises me to call. Can you help ?

  • wjc_14
    Will (@wjc_14) reported from Durham, England

    The new @SkyUK @SkyHelpTeam Q update is crap. The remote has been close to going through the tele twice 😡

  • jonridley87
    Jon (@jonridley87) reported from Hetton-Le-Hole, England

    Looking forward to not seeing a second of Liverpool or Leeds’ celebrations. No doubt the skysports wankfest will be unbearable. 30 years of hurt of Liverpool, **** off man

  • wirehype
    Graeme Gilroy (@wirehype) reported from Newcastle upon Tyne, England

    @SkyHelpTeam ok so I’ve not had bbc2hd for months, this week my box keeps saying no signal, some channels come back after restarting box others don’t, I’ve reset 15 times in last 5 days which I’m sure you will agree is no on— help please oh and sometimes says card not read !

  • Peterross83
    Rosco (@Peterross83) reported from Sunderland, England

    @SkySports Damn!

  • wjc_14
    Will (@wjc_14) reported from Durham, England

    It’s a regular thing now that @SkyHelpTeam rip me off but I guarantee they’ll never get another penny off me. I’ve been paying full price for @SkySports whilst they’ve been giving it away for free. I don’t think so.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • ryanstanley22
    Ryan Anderson (@ryanstanley22) reported

    @SkyHelpTeam Ok that’s fixed. I’m now getting an issue where when I press the home button it changes the source on my tv

  • Missgoodluckco_
    Lady Imperial (@Missgoodluckco_) reported

    @SkyUK what’s going on with your network today?!! 😫 I have lectures fgs! It’s been going on and off for hours now 🙄😒😒

  • DragonSorcerer_
    Mark Errington (@DragonSorcerer_) reported

    @SkyHelpTeam please help me go ex-directory. I can't find any options or links on the website or in the app. Thanks

  • AdeoluKay
    Adeolu Adesiyakan (@AdeoluKay) reported

    @SkySports I think such complaints should end, because it’s never going to stop. The same principle applies to bullying, once you express emotion, they just keep coming back but if you ignore, they back off. Besides, who says you can’t fight back verbally? You call me Monkey, I call u pig.

  • RyanLangton14
    Ryan Langton (@RyanLangton14) reported

    @SkySports He’s the worst player to wear that shirt and play for Manchester. He’s ******* useless

  • PaulCopestake
    Paul Copestake (@PaulCopestake) reported

    @SkyHelpTeam @bt_uk I’m about to lose internet tomorrow because BT didn’t tell me in advance my new broadband wouldn’t be connected today, and Sky can’t stop my cancellation tomorrow without BT telling them. #help

  • kevdig00
    Kev (@kevdig00) reported

    @SkyHelpTeam checked the link, tested the connection but our Internet is still down since there was an engineer in the street yesterday. Unacceptable

  • Harrykhan96
    Harry (@Harrykhan96) reported

    @SkyUK is so rubbish tried calling and one of the agents just put me on hold for 40 mins and still has not came back such rubbish service.

  • PSportsNetwork
    Premier Sports Network (@PSportsNetwork) reported

    📺 @SkySports has revealed that the 0-0 draw between @LFC and @ManUtd on Sunday was the network's largest ever audience for an event behind a paywall, drawing an average of 4.5 million viewers. #sportsbiz #premierleague

  • truebluehatesnp
    Mad Max 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@truebluehatesnp) reported

    @SkyUK looking to upgrade to Sky Q. Currently have Sky + with 2 multi rooms, full package. Looking for main box and 2 or more mini boxes with full package. Iam a Black Diamond customer!