Sky outages and service status in Sunderland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Sky generated 2 outage signals in the last 24 hours around Sunderland, including 2 direct reports.
- The most common problems reported in this area mention Internet, TV, and Phone.
- The most recent signal from this area was received Jun 9, 9:26 PM GMT+1.
- Internet (61%)
- TV (17%)
- Phone (17%)
- Wi-fi (6%)
The latest reports from users having issues in Sunderland come from postal codes DH4 and SR5 .
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 10: Problems at Sky
Sky is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sunderland, England
The most recent Sky outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Jarrow, Durham, Washington, and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 15 hours ago |
|
Newcastle upon Tyne
|
Phone | 15 hours ago |
|
Newcastle upon Tyne
|
Phone | 1 day ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
|
Sunderland
|
Internet | 4 days ago |
Nearby cities with recent reports
5 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Paul Frampton (@headcoverlova) reported from Bearpark, England@SkyHelpTeam can you give a update on the no broadband issue in Durham DH77AY area. Had no service for 2 days not good as I am working from home.
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CycleTourLeader (@cycletourleader) reported from Witton Gilbert, England@SkySports Total disrespect for #NHS & other #frontlineworkers coming out with a stupid excuse like that. #Footballers don’t know what running on empty really is.
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Dan Kendal (@Dankendal93) reported from Sunderland Bridge, England@SkyHelpTeam my broadband has been down for nearly 12 hours now, same problem at a neighbors house, yet your website says there’s no known faults in the area but the guidance on the website hasn’t fixed the issue. Any idea what’s going on?
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Trid (@TrevorRidley) reported from Sunderland, England@Designer_Ross @SkyHelpTeam My contract ends next month and I’m done with them. It’s been terrible
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Katie Charles 🖤🤍 (@_katie_c) reported from Washington, England@SkyHelpTeam I've had no Internet since 10pm yesterday. I work from home I should have started at 7am! Can you please help and advise when the Internet will be fixed?! I am 3 and a half hours late for work!
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🏳️🌈Matt Keena🏳️🌈 (@MattKeena) reported from East Rainton, England@SkyHelpTeam Yes all the devices that are connected to it are having issues
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Bob Scott (@scotty8461) reported from Shiremoor, England@SkyHelpTeam good evening I am a skyq VIP customer I think I have mistakenly signed up to an HD TRIAL how can I cancel please
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stephen trotter (@stephen26273) reported from Washington, England@SkySports report negative news on @NUFC as breaking news! Always slow Amy other time , fkn rats!!!! #NUFC
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@SkyHelpTeam TOLD for £3 per month on my subscription for the extra running costs what that would be! however,it costs extra to run MY Services but you’ll have massive profit, you should absorb this for your loyal customers, you’ll face customer’s terminating.23 yrs+ 4 nothing
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Mandy Rowntree (@MandyRowntree) reported from Washington, England@SkyUK no broadband in Washington NE37. Says system outage is there any further updates? Been off since 10 last night
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🏳️🌈Matt Keena🏳️🌈 (@MattKeena) reported from East Rainton, England@SkyHelpTeam I’ve managed to sort the problem out
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Chris Parkin (@Chris_p18) reported from Gateshead, England@TristynClark4 @SkySports That's it... believe the big sam myths again. No, they weren't down and out when he took over
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Meryl Levington (@EnterpriseMeryl) reported from Durham, England@SkyUK our broadband is useless - we are paying extra but aren’t even getting basic level signal into the house. There is no support number - what are we supposed to di to get someone look at this?
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sarah hunter (@sarahhunter25) reported from Durham, England@GothboyUK @SkyHelpTeam Its annoying as none of our smart home equipment works without the Internet and my chromecast doesn't work either. Its only been the last three nights.
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Alan T (@MrTeaPot1986) reported from Newcastle upon Tyne, England@SkyHelpTeam All good this end, hope it’s all well at yours and that’s not a problem. Just thought I’d let you know incase it wasn’t flagged up anywhere. Take care
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Michelle Hewison (@chellehewison) reported from Whitley Bay, England@SkyHelpTeam How does this work exactly? Especially given that I’ve been a loyal customer for the best part of 10 years and you took this matter out of my own hands!
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@SkyHelpTeam /3 you are NOT looking after your loyal customers, we should be able to access Paramount+ discovery+ no extra cost on mobile devices IE iPad,galaxy note, computer, I’m sure you’ll be able to do this easily, verify customer’s as you can in sky go
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Barry Cosgrave (@WHG17) reported from Whitley Bay, England@SkyHelpTeam I connect my sky Q box via ethernet. Sky box then says it's attached to SKY993CA Mini boxes work fine. But Sky Go doesn't. It says it can't find the box. I realise I'm not on the same network but I don't know the password for this created network. Please help.
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Chris Parkin (@Chris_p18) reported from Gateshead, England@TristynClark4 @SkySports Hes a relegation firefighter at best. Hes been given opportunities higher up the table and still bottles it and plays for a draw against the crap sides.
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Gareth wall (@waalli90) reported from North Gosforth, England@SkyHelpTeam supposed to have broadband installed yesterday. Had a message a few weeks ago saying there may be a delay. Heard nothing else. Spoke to someone who said there was an issue and someone would call me straight back. Heard nothing again! Come on Sky what’s going on?
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Allsop (@JonathanAllsop) reported@SkySports Turning football into the NFL with all these stupid rules
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Jordan (@JordanWebber96) reported@_SCFCBEN @onlyswanss @SkySports Why not? Could be a good route for us to go down. Knows our club very well. We’ve had some poor sporting directors, but I think he would be a good fit here in that role.
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James Beards (@james_bear97950) reported@SkyHelpTeam @UKRobBoxing I have sky contents insurance & the rubbish tech bundle the door bell is total junk sorry but your recent advert on TV needs calling out, the amount of problems I had, no signal they told me to move my router closer, it got worse, the delay is so bad I missed deliverys.
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matt (@homerj72) reported@SkyUK why is my bill going up 40% but if I am moving the the same house I would get 40% cheaper. 21 year VIP customer charged more than new customer???? 🤔
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James Lowe 🏴 (@James_mufc19) reported@SkySports He’s a idiot Get rid off him
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✞ (@Doda101010) reported@totalBarca @SkySports not bad at all the only thing i think its his salary may be high and probably arabia is behind him he is a player that sells a lot
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Junkenstein (@junkenstein321) reportedHere’s a thought… Why don’t we scrap the 3pm Saturday blackout and give us the option of a ‘season ticket’ to watch our club’s games. The rest of the world gets to watch OUR football but we don’t? But a lot has to do with @premierleague and @SkySports greed. #nufc
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nosmh (@nosmh) reportedI still cannot understand why @F1 is allowing @appletv to destroy their product in the USA. All year the gray overlay thing has been an issue and it has still not been fixed, the commentating and pre-race is unwatchable... I have watched one race this season and it was on @SkySports via the AppleTV app, but they don't show the Sky rebroadcast on demand. I missed the race this morning and have no way to watch it. This also impacts my buying decisions going forward with Apple. As if Tim Cook and his merry band of undesirables has driven the company to a shameful place and my trust in them is gone. There is no reason for any of this. It is a matter of twisted priorities and a lack of basic reasoning skills on their end. It won't change, people will still buy this garbage so why would they care. But for me, I am done.
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Mazza (@mazzaVmix) reported@SkyHelpTeam @SkyUK I’ve spent hours on the phone trying to arrange repair of my IPhone 16, 14 months old. Over 2 weeks later the promised repair pack has still not arrived and nothing has been done. Unacceptable level of service. Can someone take ownership and resolve this
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MikeyyBarbatoo. (@MikeyBarbatoo94) reported@SkyHelpTeam @bt_uk after having an engineer booked in & then speaking to your colleague on the phone they then pushed my appointment back to later date!!! Even though I told them to leave the date booked, please let me know how I can cancel broadband and I’ll use someone else.