Sky Outage Report in Sunderland, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Sunderland come from postal codes DH4 and SR3.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 10: Problems at Sky
Sky is having issues since 12:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (60%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map Near Sunderland, England
The most recent Sky outage reports came from the following cities: Wallsend, Chester-le-Street, Washington, Newcastle upon Tyne, South Shields, Sunderland, Durham, Gateshead and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 South Shields |
TV | |
| Newcastle upon Tyne |
TV | |
| Chester-le-Street |
TV | |
| Durham |
TV | |
| Gateshead |
TV | |
| Seaham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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carlpennington
(@pennas17) reported
from
Gateshead, England
@SkySports No shit
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Paul
(@Paul14boss) reported
from
Newcastle upon Tyne, England
@LittleHenryD @SkySports Awful news a young lad too
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Kirst
(@OohAwful) reported
from
Sunderland Bridge, England
@SkyHelpTeam Hi, I can’t log into my account and can’t get through to the line that it advises me to call. Can you help ?
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Rosco
(@Peterross83) reported
from
Sunderland, England
@SkySports Damn!
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Louise Ross
(@MrsLou_R) reported
from
Sunderland, England
@SkyHelpTeam The problem is someone called me from sky to upgrade to sky Q for £20 but had issues and told me to call back but I can’t call back can I? Then you can only do it online for £199? So why do it online when I know you can get better deal speaking with someone?
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Craig Stewart
(@CraigJStewart89) reported
from
Sunderland, England
@SkyHelpTeam Hi, i need some help around my current Sky TV and Broadband package. I am coming to the end of my current contract but trying to sort a renewal is not very clear. Please help, thanks
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gary beadle
(@beadleg01) reported
from
Sunderland, England
@SkyHelpTeam good morning I am hoping that you can help please. I have just returned to sky tv after a few years break. My installation date is 9th June. So trying to set up sky go up but when logging in it defaults to my previous acct number which is closed.
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Jason the Furloughed 🇪🇺
(@TemporaryCarpet) reported
from
Gateshead, England
A second point about the @F1 #VirtualGP. @LandoNorris really needs to change his Internet service provider. @SkyUK are great for broadband. (Hopefully sky get a sale out of this and I get a £50 gift voucher whatever it is these days) #Landobot
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Graham Townsley
(@No9Legends) reported
from
Whitley Bay, England
@theinsidernufc I love the quality of pundits pulled to give opinion on @nufc from @skysports. @BeIN_sports @talkSPORT when this goes through they will be so sick and confused down south
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Graham Townsley
(@No9Legends) reported
from
Whitley Bay, England
@theinsidernufc @NUFCgallowgate This constant comparison is boring. I never had issue with Bruce getting job @SkySports it’s what I expect from ownership & their ambition. But hoping we may now have owners that are ambitious & want NUFC to be it’s best. In which case we would need to change.
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Sally Crossley
(@sallyopr) reported
from
Cleadon, England
@SkyHelpTeam please can someone help me with my account, when I try online it says I need to call Sky for my request however I don’t fall under the urgent requests category to call so I can’t call. Thank you
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Graeme Gilroy
(@wirehype) reported
from
Newcastle upon Tyne, England
@SkyHelpTeam ok so I’ve not had bbc2hd for months, this week my box keeps saying no signal, some channels come back after restarting box others don’t, I’ve reset 15 times in last 5 days which I’m sure you will agree is no on— help please oh and sometimes says card not read !
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Paul Kelly
(@paultkelly_) reported
from
Walker Gate, England
@SkyHelpTeam can’t login getting error 288 have tried chrome and edge
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Jason the Furloughed 🇪🇺
(@TemporaryCarpet) reported
from
Gateshead, England
@SkyHelpTeam I think your issues are wider reaching than the Rotherham area, I am in Gateshead and have no Internet and therefore reduced functionality of my Sky Q box.
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carlpennington
(@pennas17) reported
from
Gateshead, England
@SkySports Idiot not even 2m
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Neil Jeffs
(@Jethrotoolio) reported
from
Whitley Bay, England
@jimbergfeld1 @Ando87NUFC @CampbellLennon @SkySports @NSpares He doesn’t hate ******* and drink....that’s his problem really.
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ⵣ Salem | ⵙⴰⵍⵎ
(@sabzmzm) reported
from
Walker Gate, England
Called @SkyHelpTeam about the shit internet, and they basically told me it is what it is
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Darren Short
(@daz26172) reported
from
Sunderland, England
@SkySports Against all of the money they have made & the whole picture of the situation everyone is in...... they need to get a grip on reality this type of media is what feeds the negativity in the world of football. Never mind what you might loose be grateful for what you have
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Nigel Simpson
(@S1mpson) reported
from
Durham, England
@BullmanJohn @SkySports @BBCSport Your right they have been poor but Sky are not helping, still better than watching cookery programs as that’s all that seems to be on nowadays
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Tracy Maudsley
(@tracycyprus) reported
from
Birtley, England
@SkyHelpTeam An approximate 45 minute wait is not acceptable to cancel a part of my package when the customer should be able to cancel with one click online. Am guessing it’s because your call handler has a script to follow to try to persuade us not to drop sports pack (2/2)
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Farbod
(@FarbodobraF) reported
@LiveseyTheo @SkySports It's not just because of it. They conceded 7 goals with all of them. The thing is that Klopp always gets bad results in the last two years of his cycle. Maybe it's his last season. His tactics are preditictable for opponents. Pass the ball to TAA and Robertson and cross
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Yvonne Ballard
(@yb34) reported
@SkyHelpTeam Got a new Q box& connected properly but only got 2 green lights. says, there is no internet connection. Both on phone&on laptop.Sent an online help link. Carried out test & say's it can't find my hub. Got to end & it didn't show the helpline number. Internet light is not lit up.
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Alex
(@AlexanderSwfc) reported
@owlzmadboothy @SkySports True story, I was awful at snooker but I really did fluke that shot.
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Rebecca Jane Everson
(@BeckyEverson) reported
@inmonopinion @SkyUK @virginmedia Bit harsh. I mean, I do know what I’m saying ... Sky couldn’t offer us what we wanted. They were absolutely amazing. Virgin can, and are with all the street. No issues. I don’t like being warned either 😳
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NJ
(@EnJay1976) reported
@SkyHelpTeam No known issues
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Angela Horton
(@ollycassie) reported
@SkyHelpTeam I’ll try but have you tried to get a Sky engineer to actually visit your property over the last year? Hence why we’ve gone through 3 Sky Q boxes and still have a problem
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NJ
(@EnJay1976) reported
@SkyHelpTeam I did put that in my reply. It says no known issues
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Toby Moth
(@tmoth01) reported
@SkyUK 1. Why has my internet subscription price increased? 2. Why is there no longer any contact number for customer service to complain about how poor your service is?
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James Griffiths
(@TheMatlockFan) reported
@SkyHelpTeam I did at the time, it was part of the offer. I can't upgrade my service as I pay for the best on offer in this area. My equipment is for sure showing as the most recent available hub.
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Angela Horton
(@ollycassie) reported
@SkyHelpTeam Once this is sorted we’re still having problems our Sky Q box - we’ve had three replacement boxes in the last six months... they just keep freezing