Sky Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes SR5, SR3, DH4 and SR4.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Sunderland, England
The most recent Sky outage reports came from the following cities: Whitley Bay, Sunderland, Durham, Newcastle upon Tyne, North Shields, South Shields, Gateshead, Washington, Peterlee, Boldon Colliery, Chester-le-Street, Seaham and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Whitley Bay |
TV | |
| Sunderland |
Internet | |
| Durham |
TV | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| North Shields |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Sai Penumuru
(@sai_penumuru) reported
from
Shiremoor, England
@SkyHelpTeam @SkyUK my internet is not working 😡
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James Gilhespy
(@gilhespy_james) reported
from
Seaham, England
@ian_brown_jnr @SkySports He’s been dreadful never seen him play well. Be lucky to get 15m for him
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Allan Brough
(@AllanBrough) reported
from
Newcastle upon Tyne, England
@cyptoon @spaniels1980 @SkySports He wasn’t spitting at the kid, he was spitting at the car. He was being goaded the idiot behind the wheel who was filming while driving.
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Paul Doolan
(@DoolanPd) reported
from
Durham, England
@SkyHelpTeam Tried to actually talk to someone. Just keep being re routed to a text message. Wish I never got Q in. Was fine before that.
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Slappy
(@slapnuts316) reported
from
Washington, England
@SkyHelpTeam Hi can you explain why you have put my pensioner mother's bill up by £20 in a pandemic. Bad enough doing this but even worse in a pandemic when she can't have anyone round to visit. She relies on her tv.
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Peter Oliver
(@peteroliver18) reported
from
Washington, England
@SkyHelpTeam Hi the Internet connection is not working in the Washington area
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David Gleeson
(@dgleesonhistory) reported
from
Newcastle upon Tyne, England
@SkyHelpTeam Sent you a dm last week re: security update I need to make wifi work at home. No reply. Website not helpful. 11 years as a Sky customer. Would like to make it 12.
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Paul Noble
(@Nobbysafc) reported
from
Sunderland Bridge, England
@SkyHelpTeam My bills have been creeping up over the past few months to almost £110 p/m. Are there any deals I can sign up to to bring them down?
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Darren Reeve
(@DarrenReeve7) reported
from
Sherburn Hill, England
Are you having problems with UHD @SkySports ???
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Ian
(@iramshaw) reported
from
Sacriston, England
@primevideosport That was rubbish laptop worked then kicked out, TV did not work, iphone could not cast errors, back on laptop message too many devices playing stream (I wish!!) so all in all thanks for the rubbish experience. Leave football to @SkySports or @btsportfootball
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sarah hunter
(@sarahhunter25) reported
from
Durham, England
@GothboyUK @SkyHelpTeam Its annoying as none of our smart home equipment works without the Internet and my chromecast doesn't work either. Its only been the last three nights.
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Ben Letby
(@0800BEN) reported
from
Newcastle upon Tyne, England
@EmmaB_0811 @SkyHelpTeam I had Sky broadband about 5 years ago and it was the same then. If you have Sky TV, the box goes into eco mode in the early hours which kills the wi fi connection to some devices in the house. If you turn off eco mode in settings on your sky tv box, it might solve the problem 🙏
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Wallace Mather
(@wal78) reported
from
Sunderland Bridge, England
@SkyHelpTeam Is there a problem with Sky broadband in sunderland? Download speeds are horrific and the streaming is pathetic.
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lee milligan
(@judgefudge75) reported
from
Wallsend, England
@SteveBP76 Aye I noticed @SkySports never covered this
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Dean Lamb
(@Chubfubbler) reported
from
Washington, England
@SkySports That hand on the desk thing is irritating as **** like!
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stacey
(@staceyloweryy2k) reported
from
Longbenton, England
@SkyHelpTeam can sky answer the sodding phone. And then admit their service is ****. Brand new router and yet again, Internet drops, do all step by step stuff nd still now. Again authentication problems. Just wanna cancel plz sky!
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Ethan Oneil
(@EthanOsafc) reported
from
Durham, England
@SkySports @EFL I only see champoinship matches are league 1 and league 2 not in the EFL remind me might as well just have it as the championship. Very poor @SkySports
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gemma donohue
(@gemma_donohue16) reported
from
Dunston, England
@SkyUK hi I need to order a new remote it says online to call so tried that and not getting through to anyone I think it’s my accent can you help? Thanks
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Will
(@wjc_14) reported
from
Sunderland, England
@SkyHelpTeam Yes, they said they were calling about problems with my broadband. Thought he sounded dodgy, so I told him where to go.
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TInt My Ride
(@TintmyRideNcl) reported
from
Longbenton, England
@SkyHelpTeam best part of 3hrs and 30 mins spent speaking to and not speaking too (calls getting left on hold) your support teams is just what I want to do on my only day off! Tech support asking for viewing card number in the side of the router #absoluteshambles still not sorted
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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𝖑𝖎𝖟𝖟𝖎𝖊
(@lxzziie) reported
@JamesMitchDJ @SkyHelpTeam I honestly think they do it on purpose so it slips under the radar for some poor people. I'm the sort of person to not stop until it's sorted though hahaha.
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Anne-Marie Thompson
(@RealAnneMarie) reported
@petercardwell @TalkTV I have been with @SkyUK for at least 5 years now. Not once have I had a negative customer service experience and their staff, both on phone and in person are so happy to be employed by Sky. I can't think of another company I've not had issues with.
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Phillip Tasker
(@philliptasker) reported
@garylilley88 @SkyUK That’s the hilarious thing isn’t in, buy an old Mac mini and you can connect it to any tv you want, but apparently an actual Apple TV is restricted. Worst is I left Now TV to go back to Sky. Now TV had no such Apple TV restrictions.
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The Frenchie speaks🏴 🇺🇦
(@yesiscoming) reported
@SkySports good to see Scottish football back. Annoying you still persist with the poor quality members of your coverage team.
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Queeni3
(@Queeni3_Bela) reported
@SkyUK aka SKY SCAMMERS, Sorry does not cut it! Telling me to make further calls to your office is a ******* joke as I've made NUMEROUS calls & you guys still don't know your head from your arse. Theres a complaint that no1 has called back so wtf do you keep tell me in dm to call
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MsHistory77
(@MrsHistory77) reported
@SkyHelpTeam my broadband went down at 10:45pm last night.I’ve rebooted the hub. Nothing.I have called the number and a voice told me there is an issue with a box near me?I am a gcse and a level examiner and cannot make either without the internet. Sky glass isn’t working either.
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Lea Stephenson
(@leastephenson) reported
@SkyHelpTeam I'm having problems with my paramount + app wont load up. I've followed all your steps online. From refreshing apps to full a full reset. Any other ideas? Thanks
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Dave Ward
(@DaveWardDrummer) reported
@SkyHelpTeam Hi, internet has been down since 2am on 29/7 due to cable thefts (known issue affecting TN12). How do I get a refund for lack of service?
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ShortySan1986
(@ShortySan1986) reported
@SkyHelpTeam Like I've said I've done trouble shooting for days now. Same generic answers from Sky. I've been on the phone for 3 to 4 hours and no further forward. I'm at my wits end and I will be posting on every social media and writing to the press about the disgusting treatment from sky
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Ian Woodbridge 🏴 🇬🇧
(@zzrflyer) reported
@SkyHelpTeam no broadband since 12am. Tested hub days major outtages accross the UK. Sky glass customer on VIP. Not good sky. Bot good is it?