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Sky outages and service status in Durham, England

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map
  • Sky generated 2 outage signals in the last 24 hours around Durham, including 2 direct reports.
  • The most common problems reported in this area mention TV, Phone, and Wi-fi.
  • The most recent signal from this area was received Aug 14, 2:36 PM GMT+1.
  • 42% TV (42%)
  • 33% Phone (33%)
  • 17% Wi-fi (17%)
  • 8% Internet (8%)

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Durham, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 14: Problems at Sky

Sky is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Durham, England

The most recent Sky outage reports came from the following cities: Newton Aycliffe, Sunderland, Chester-le-Street, Stanley, and Consett.

CityProblem TypeReport Time
Newton Aycliffe TV 3 hours ago
Sunderland Phone 20 hours ago
Newton Aycliffe Phone 3 days ago
Chester-le-Street TV 7 days ago
Newton Aycliffe Wi-fi 11 days ago
Newton Aycliffe Phone 12 days ago

Nearby cities with recent reports

Newton Aycliffe

2 recent signals

3 hours ago
Sunderland

1 recent signals

20 hours ago
Chester-le-Street

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

  • beatts_70safc
    Steve Beattie (@beatts_70safc) reported from Little Lumley, England

    @77jonnytabs @SkySports They are playing better under Johnson, but as I said awful league

  • JamesLaurence_
    JamesHunter (@JamesLaurence_) reported from Gateshead, England

    @SkyHelpTeam any update on the low fell connection outage? Thanks :)

  • mikecharlston
    Mike Charlston (@mikecharlston) reported from Witton-le-Wear, England

    @SkyHelpTeam We’ve had a call today claiming to be needing to check our broadband for issues we’ve had and they had permission from sky head office. The callers English was very poor & the background was noisy. Does this sound like something which is real or a scam?

  • Alfresko3
    Alfresko (@Alfresko3) reported from Langley Park, England

    @SkyUK Sky is crap. Same adverts over and over and over zzzzź.

  • Chris_p18
    Chris Parkin (@Chris_p18) reported from Gateshead, England

    @TristynClark4 @SkySports I havent said you did say that. I'm saying imagine top top players being happy working for him. But I'm not the idiot getting bought into believing the utter rubbish that the big sam managerial merrygoround creates.

  • Alan_G_Shaw
    Alan_G_Shaw (@Alan_G_Shaw) reported from Washington, England

    @SkyHelpTeam morning, Sky Go not working on either Fire tablet. Tried to remove device however that doesn't seem to be available. Any ideas?

  • MichaelLane15
    Michael Lane (@MichaelLane15) reported from Seaham, England

    @theawayfans Got to wait until tomorrow thanks to #skysports stupid KO time as well!

  • MrsLou_R
    Louise Ross (@MrsLou_R) reported from Sunderland, England

    @SkyHelpTeam The problem is someone called me from sky to upgrade to sky Q for £20 but had issues and told me to call back but I can’t call back can I? Then you can only do it online for £199? So why do it online when I know you can get better deal speaking with someone?

  • WinshipRichard
    Richie Winship (@WinshipRichard) reported from Gateshead, England

    This lot on sky givi g it large about cabbage heed ffs He's a good bloke, He's on 1000 games, Let him have his 1000 games, He's had no money. **** off @SkySports he's got us 2nd bottom you fools. #bruceout #NUFC

  • GaryAPhilipson
    Gary Philipson (@GaryAPhilipson) reported from Sedgefield, England

    @SkyHelpTeam is there an issue with broadband in the TS21 area?

  • GaryAPhilipson
    Gary Philipson (@GaryAPhilipson) reported from Sedgefield, England

    Why won’t you fix my sky box @SkyHelpTeam we pay you a fortune a month and because we ain’t in a high risk group you won’t speak to us! Time and time again we lose signal. This isn’t good enough.

  • the_real_ivo
    David Ivo Iveson (@the_real_ivo) reported from Bishop Auckland, England

    @SkyUK have put their prices up, both for broadband and TV mid contract, can I cancel because they have done this, or am I stuck with them until the end of the contract?

  • MattKeena
    🏳️‍🌈Matt Keena🏳️‍🌈 (@MattKeena) reported from East Rainton, England

    @SkyHelpTeam Yes all the devices that are connected to it are having issues

  • linda666wharton
    Linda Wharton (@linda666wharton) reported from Ouston, England

    @SkyHelpTeam are you aware of any internet problems in DH8 please. Last 2 days have been a problem

  • pennas17
    carlpennington (@pennas17) reported from Gateshead, England

    @SkySports Idiot not even 2m

  • Tdal1369
    Anthony A Dalzell (@Tdal1369) reported from Washington, England

    @SkyHelpTeam please help, I’m having real trouble getting into my account online, it’s telling me my account is closed when obviously it’s not, I need to change my package and need to adjust my payment date

  • Monsieur_Ginger
    Gingerninja (@Monsieur_Ginger) reported from Hunwick, England

    @SkyHelpTeam So you asked me to PM you and you just advise calling the customer service number again? Take a bow sky, you have failed to support for a 5th time!

  • Doddsy9
    Doddsy (@Doddsy9) reported from Stanley, England

    @SkyHelpTeam I really need a WiFi booster the signal strength of my router is so poor I lose connection when I walk 10 steps into my living room

  • DarrenReeve7
    Darren Reeve (@DarrenReeve7) reported from Sherburn Hill, England

    Are you having problems with UHD @SkySports ???

  • utdlee7
    Lee Smith (@utdlee7) reported from Witton Gilbert, England

    @SkySports Lap of honour after beating the worst United side in 50 years. Teams still rather beat a poor United than a top class city side. Says it all.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • mikedeeble
    Mike Deeble (@mikedeeble) reported

    @SkyHelpTeam @niiciidee Whole family on sky mobile. A level result day no way of contacting each-other. Pay Sky what must be £300 a month Absolute joke of a service

  • teresahinton
    Teresa Hinton (@teresahinton) reported

    @cxdi55 @skytv @SkyHelpTeam Yep, we have been loyal SKY customers for over 38 years, just cancelled my contract with them, now BT customer, £20.00 cheaper and yes they told us it will go up a few pounds during next 6 months, but happy with that! My tv Sky packages finish next week and 4 mobiles the same

  • rory1972ham
    rory hamilton (@rory1972ham) reported

    @cxdi55 @skytv @SkyHelpTeam I was a customer with three for around 25 years phone contract renewal for similar package was £35 now gone up to £80 with 2 increases to come during contract went to giffgaff £14 pm

  • Cull222
    Cull22 (@Cull222) reported

    @cxdi55 @skytv @SkyHelpTeam I left sky years ago because of this and I've never gone back

  • Paul_J_Hough
    Paul Hough (@Paul_J_Hough) reported

    @cxdi55 @skytv @SkyHelpTeam I ditched them years ago. Poor customer service. You need to look elsewhere

  • MentalTheme
    Stef (@MentalTheme) reported

    @cxdi55 @skytv @SkyHelpTeam Step 1: Cancel it. Step 2: Hook a PC up to your TV & never pay to watch anything ever again.

  • craigybaby42
    Puglife69 (@craigybaby42) reported

    @cxdi55 @skytv @SkyHelpTeam Yes but you would also got a new customer offer when you joined sky don't be greedy

  • RChaz6
    RedChaz6 (@RChaz6) reported

    @cxdi55 @skytv @SkyHelpTeam Never ever given a 💩 about existing customers. No loyalty benefits. Their business model appears to be focused on new business. Cancel your contract and take a new one out in your wife's/partner's name getting the cheap rate. Better still, go somewhere else.

  • DannyLee1980
    Danny Lee ♿🐕‍🦺🇬🇧🎖️ (@DannyLee1980) reported

    @PaulRidley5 @SkyHelpTeam @SkyUK Have you tried to enable WiFi calling it should allow you to receive sms while the local masts is down.

  • b1ake7
    Simon Davies (@b1ake7) reported

    @SkyHelpTeam I just moved to sky today but landline is not working. Can you check please?