Sky Outage Report in Sunderland, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 22: Problems at Sky
Sky is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (66%)
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Wi-fi (13%)
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TV (10%)
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Total Blackout (5%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Sunderland, England
The most recent Sky outage reports came from the following cities: Newcastle upon Tyne, Chester-le-Street, Sunderland, Gateshead, Hebburn, Peterlee, Durham, Seaham, Washington and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Phone | |
| Chester-le-Street |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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BRI-SAFC
(@safcking) reported
from
Houghton-Le-Spring, England
@SkyHelpTeam please help me I’ve tried ringing but am getting nothing ffs
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Alan 🧜🏻♂️ itsabrickthing 🧚🏻♂️
(@itsabrickthing) reported
from
Newcastle upon Tyne, England
@denzilOshamen @SkyHelpTeam 2/2 I demanded to speak to a manager. After 15 mins of being told I would get the same answer from a manager, agent went away then came back and told me that they “have found a way to give me the router for free” Sky’s customer service has worsened since I joined 5 years ago.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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Paul Wilson
(@PaulWiywill) reported
from
Walker Gate, England
@SkySportsPL @SkySports Load of fk8ng shit nothing wrong with tackle you biased bunch of cheats
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Old Mod Clen 🇬🇧
(@safcmod73) reported
from
Stanley, England
@SkyUK how to treat a loyal customer i pay around £140 a month for sky tv broadband and telephone line , well my sky q box froze last night and i now need an engineer who can’t come till November 9th , which i find totally unacceptable and i will be cancelling everything asap
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Bryn Hylton
(@dancingbear76) reported
from
Croxdale, England
@1HowardWalker @DavePunton @RossWigham @coyknorth @SkySports This is one of the worst games of football I’ve ever watched. Newcastle certs to be relegated
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jonny ward
(@wardy22589) reported
from
Longbenton, England
Hi @SkySports will you be refunding some of my sky subscription as you are not providing a full service at the moment during the #NUFC game
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HiddenDragon1979
(@WickedestWoods) reported
from
Longbenton, England
@SkyHelpTeam Disappointed (actually disgusted) to see that 75% loss of broadband service for over a month results in a goodwill gesture of £14 and that’s it. Let’s ignore the fact that I had to ring you 6 times and be fed various stories from your call operators.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
I’ve had the worst customer service from @SkyUK since I first became a customer in 2007, it’s a shame to see another big organisation going down the pan!! #noloyality #nothingresolved #secondskyvisitintwodays
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@SkyHelpTeam can I have the email address for a complaint please
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@skyhelpteam @nowtvhelp Your 1471 service is terrible! I’d rather the date first like Monday 2nd January at 7:15pm rather than telnumber:year:month:day:time and the voice is so slow
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Andy Hills
(@drandyhills) reported
from
Dunston, England
@Rog1Ben @Levi_Bowden74 @SkySportsPL @SkySports Haven’t seen footage. If facing wrong way then definitely dislocated and almost certainly tib fib fracture too. Poor guy.
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Bryn Hylton
(@dancingbear76) reported
from
Croxdale, England
@1HowardWalker @DavePunton @RossWigham @coyknorth @SkySports That. Was. Awful.
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HiddenDragon1979
(@WickedestWoods) reported
from
Blaydon-on-Tyne, England
@SkyHelpTeam I swear to god that I would leave Sky Broadband if could. You’ve made me jump through hoops and STILL not fixed my broadband despite a BT engineer telling me the simple fix solution.
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Paula Normington
(@ParalegalPaula) reported
from
Newcastle upon Tyne, England
Absolutely crap service from @SkyHelpTeam - kicked me out of my email account and now I have to sit on hold for at least 30 minutes
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#PiST #CGG #POTW 🌈 #SAFC
(@thenight_worker) reported
from
Sunderland Bridge, England
Oh no... @SkyUK has gone down #ThunderStorms now happening over #Sunderland
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Alan 🧜🏻♂️ itsabrickthing 🧚🏻♂️
(@itsabrickthing) reported
from
Newcastle upon Tyne, England
@denzilOshamen @SkyHelpTeam Yeah don’t do it! Stick to your guns, you shouldn’t have to pay to fix their service. As soon as the agent said my router was out of warranty and I wasn’t in contract I knew what he was planning 😡 Also his initial “solution” was for me to leave and find another provider! #wtf
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L i a m
(@LiamDson) reported
from
Newcastle upon Tyne, England
@_GJesus9 @mymatehaydn @SkySportsPL @SkySports Have a day off Lacelles arm brushed Kane and he fell over like a bag of shit , about time VAR came in stop shit like that going against teams.
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Tim Fowler
(@timlibrarian) reported
from
Bearpark, England
@SkyHelpTeam There’s been no update on the my service page since 7pm yesterday.
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des
(@dereknichols1) reported
from
Wheatley Hill, England
@SkySports can someone tell this idiot commentating on the @Boro match what time it is.. he’s calling for added time at 75 mins ffs😂
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Banks
(@JON_BANKSY) reported
@SkyHelpTeam I’ll advise you that it’s crap Ross!!! Is that ok? How can you sell in a new product and then inform us retrospectively we will have to forgo channels that we had previously. Please explain.
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Live Like Kingz
(@Live_Like_Kingz) reported
@SkyHelpTeam new account, UK, no way to get in touch online, it's a never ending loop to your guides with no means of human contact, how do I speak to a human? Thanks
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ka-miko-to
(@KamiKotoRH) reported
@RhysJonesJourno @UtdPlug @SkySports its not insulting its stupid cos he's 21 and that ain't a wonder kid
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New SP Adventurer
(@new_sp_gamer) reported
@SkyHelpTeam when i called regarding my mobile, i was told there was a mast down in ny area (a complete and utter lie to get me off the phone) and that my signal would return in a month as for my broadband. apparently 3mbs is perfectly acceptable under my contract wording
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Andrew Johnson
(@Andy_ABL_floors) reported
@SkyHelpTeam @UKRobBoxing Sky glass has been a disappointment from day dot. I’m on my 4th tv. NOX office wasn’t available for ages, now dazn isn’t available. I wanted to cancel it and return the tv but they made it so difficult I gave up
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Andy
(@AndyNew27) reported
@SkyHelpTeam Hi Scott, it won't bring up a box to enter my details, just brings up the error message when I click on "sign in". Thanks
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Asad Rafiq
(@rafiq_asad) reported
@SkyUK just promised me some £15 tesco vouchers but never sent them how pathetic was your service today
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Chris
(@Christo34799923) reported
@samzy_of_lagos @UtdPlug @SkySports Bajcetic looks okay in a **** LFC midfield. He’s now out injured all season. Can’t put him in A or B because he’s only played 11 games… Johnson is having a good season, yes, but not good enough to be higher than Garnacho or Gnonto
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Michael Kiernan
(@Michael23529243) reported
@SkyHelpTeam hey, sorry to bother you but I think there is a problem with my broadband. Sorry to contact you this way but I can’t understand your my sky app
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Paul
(@8gzd8k76nM) reported
@Liverghouls @SkyHelpTeam Ahahaaha you’re a right melt. You’ll be the one that is literally charged for not returning it so good luck - suppose its a leaf out of your book to say play stupid games win stupid prizes