Sky Outage in Sittingbourne, Kent, England

@SkyUK Hi I just wanted to say that I have made 3 calls no help ! I was looking to rejoin sky but I have been put off by the lack of help over what I consider simple questions. And yes if the question could have been answered online I would have. Winback? No thanks

@SkyHelpTeam It says there isn’t and there are various people in my area with the same issues. I have spoken to an agent but still no internet

@SkyHelpTeam is there broadband issues in Faversham Kent me13 as I have had no internet all day.

@SkyUK absoloutly disgusting service. Previous customer explained all i needed was to be reconnected. My phone line is a mess wires hanging out my wall with a socket half broken no broadband no phone and no TV AN JUST BEEN LEFT WTF!

@suziqvk @SkyUK Uh oh that sucks 😪

@SkyUK @SkyHelpTeam our broadband is down in Strood, Medway. Online teaching and lessons from home. Need it back up ASAP please!

Is it normal @SkyHelpTeam to send text messages to your customers at 01:30am telling them their service is about to be cut off and asking for their bank details? 🤔

@HayleyWhite36 @SkyHelpTeam Highly unlikely! £120 per month bill and I can only find out there is a service outage issue by logging onto Twitter via 4G! #PoorCustomerService

@SkyHelpTeam Are you aware of any reported network issues in ME3 area. Broadband is very sluggish and slow

@kategarraway @skytv @SkyHelpTeam please help her!

@SkyHelpTeam we have had no internet for over 8 hours and trying to find information on the problem impossible on your website it would be nice if someone would give updates my husband left his mobile number for text updates but nothing not impressed!

@SkyHelpTeam worst internet I’ve ever had!! Cannot even play online, Mini Box not working properly even with a booster!!! Sort it out!!!! Over £70 a month for this awful service!!!!!!!! #Cancelmybroadband

@SkySports @England Yes too slow and simply not good enough but unfortunately neither is Gareth Southgate !!!

@SkyHelpTeam I am having trouble downloading anything to my sky q box, it’s just not working at all?

@SkyHelpTeam hi! We've had problems with our Internet all day today and the built in 'how to fix it, hasn't. Any help would be much appreciated.

@SkyHelpTeam i got a new sky tv service in December as part of your refer a friend promotion. The person who referred me received his reward I think in February but no sign of mine. I understand you are only answering emergencies during covid times, but how long should I wait???

@SkyHelpTeam The service is off AGAIN. Had this since last Friday. NOT ACCEPTABLE, three family members trying to work remotely from home here.

@skyhelpteam @skyuk internet down since Sat in ME8, cannot get through to you on the phone, can you please explain when it will be fixed

@SkyUK really need to work out what VIP stands for in there so called Sky VIP area. I really don’t feel like a 13 year old customer that’s for sure. Terrible service. @SkyHelpTeam

@SkyHelpTeam Can you please resolve our problem near Faversham where it seems all our programmes on planner have disappeared somewhere and there is no text on BBC 101 news. It appears you are at a loss for WORDS!

@SkyHelpTeam Iknow it has been a nightmare trying to work from home. Yes we have unplugged at the mains but still not working unfortunately

@SkyHelpTeam I was promised a call back from one of your recovery managers over a week ago due to the colossal problems with my broadband and account.

@SkyHelpTeam hi, we haven’t had wifi for over a month now due to an issue underground that openreach had to fix. This was sorted on Friday and it just needed to be activated which they said takes up to 72hrs however we still have no wifi...

@SkyHelpTeam Are you’re systems still down ? As STILL no call as promised.

@SkyHelpTeam Have done all that, still not working. No available engineer slots until Friday! Still working from home and need internet.

@SkyHelpTeam no internet this morning, CA6. Is there problems?

@SkyHelpTeam Hi, I’ve gone through all the troubleshooting tips that I can as I know you would tell me to do this, I’m sure it doesn’t require an engineer but maybe if someone can get in contact with me to maybe help talk me through a possible fix. Thanks

@SkyHelpTeam No I’m not having problems connecting. I just want to change the wifi password

@O2 @SkyUK so ive been a #skymobile customer since the beginning of May only to see that a mast is down in my area. No one can hear me on the phone and the updates keep making the date for fix longer and longer. Wish I'd stayed with Vodafone (and that's saying something)

@SkyHelpTeam Could you let us know how long this is going to take to fix , been off since early hours sunday morning , getting frustrating with no update or information