TalkTalk Outage in Woodford Green, Greater London, England

@TalkTalk @TalkTalkGroup @TalkTalkBizCare in the 13 years as a costumer you sure had let me down before but this time after all those years . You messed up big time, but I guess loyalty is one way for you. 4 Days is way too long.

Those #talktalk or #BT scam phone calls that leave me seething, other than being obviously abusive, I’ve thought of 2 possibilities, say wait whilst I turn on my pc and leave ‘en hanging, or press my brass honker down the phone...

@TalkTalk I'm closing my account with you because no internet from you since Sunday is ******* unacceptable your service is absolutely shit so I've joined hyperoptic @Hyperoptic

@TalkTalk No I’m a new customer. We’re buying a house that is a BT customer at the moment. We move in on the 13th.

@TalkTalk moving into new home. Decided to use your services. Someone in the team cancelled my order for installation. They are now telling me can’t get another appointment for 4 days!! Not a great start to a service.

@TalkTalk I’m paying for a broadband service that doesn’t work. I call and I sit on hold. I get referred to the text service and nothing happens. I speak to an operator who can’t fix the problem now because the accounts are down. This is by far the worst customer service ever!

@TalkTalk Just to let you know (yet again) I have no WiFi again although my router shows 4 green lights. It shows that the WiFi so slow that the html basic can't even load.

@TalkTalk Speak to MandyHowlett in the CEO office. Tristia Harrison is yr CEO, in case u r not aware!!! Yr org is a mess and you're screwing up customer accs and still charging them!!! @MoneyTelegraph

@TalkTalk Just making know to the public that @TalkTalk are an absolute disgrace to customer service and you need some serious training with your customer service systems. @MartinSLewis @MoneySavingExp I am keen to relay this to your community.

@charliehalkett @TalkTalk They're awful, you should switch away from them ASAP if you can. Some providers like BT will buy your contract out, if you switch to them, if you're lucky. :)

Shite 'service' continues @TalkTalk What a relief they're treating my complaint as *urgent* #9 days without the email acc they dumped whilst upgrading servers @MoneyTelegraph @MartinSLewis @standardnews

Eight days now with no resolution from @TalkTalk after they 'dumped' my email account when they upgraded to new servers! Probably hundreds of customers impacted @MoneyTelegraph

@TalkTalk Every issue under the sun, big lag spikes, terrible download speeds, constantly going up and down for no reason etc..

@TalkTalk You can help me by fixing your shit internet and making me not constantly lag

@talktalk why is the speed so slow under 5 mbs. It’s is quicker going to the shops then searching the internet. This is woefully slow. Disgusted from Sidcup

@TalkTalk It as handles beautifully by your agent when I called to help. Please acknowledge her. Outstanding service.

.@TalkTalk I assume you are no longer providing internet service beyond 1994 capability. One week on and I have made a gross mistake selecting your service.

@TalkTalk That isn’t acceptable, to say, oh we can disrupt your work, cost me money and Time because of your failure. You have let me down massively and cost me money

@TalkTalk And i will continue to ask until I get an answer, I want compensation for this, I had to use up my phones data because of your failure. No one has given me an answer, this service is the worst

No internet since ~10am 😫 this is not how I expected my weekend to be. Please fix it ASAP @TalkTalk 🙏

He claimed 2 b from #talktalk proceeded 2 ask me install "teamviewer" obviously so i cld and him control of my device. Whn i refused 2 cooperate he began 2 verbally & racially abuse me. He clearly knew i ws customer 01273 404068 that ws his number i will be report 2 @metpoliceuk

@TalkTalk Yes and i emailed and contacted you online no has called me to date. Recieved call today from some indians someone called "paul" no idea what he was saying but began to verbally abuse clearly knew i was a talk talk customer.

@TalkTalk seriously! You have literally pulled the internet in Westminster at the worst possible time!

@TalkTalk This was my number 02080134547 and you gave me this number 02036431966 this has been a mess! Your BB has been on and off so i really want to go back to my old provider it will cost me more but atleast i will get the service i pay for and a company that actually values my custom

A nice surprise, @TalkTalk answered the phone straight away and resolved a contract boost issue on the spot. Agreed not to increase my boost by £2.50 for the remainder of the contract.

Im so pissed off that I have @TalkTalk internet it’s probably the WORST thing ever

@TalkTalk @TalkTalkGroup hello, can someone help! Broadband still not working after 2 very long hours yesterday evening on phone to customer services, was told it would be fixed by midnight! Letter sent to customers with wrong info and no customer comms. Very dissatisfied

@TalkTalkGroup @TalkTalk could someone contact me about broken broadband please. Spent 2 long hours on the phone last night, told it should be fixed by midnight....still issues. Also letters sent to customers have wrong info in them

You ain’t never experienced TalkTalk

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk that could help me but hurrah for @SkyUK while I was waiting over an hour to sort it out. Sky contacted TT and now sorted. @TalkTalk nothing but issues recommend to steer clear!

@TalkTalk so frustrated lack of support and service. Customer in cooling of period. Now moving to @SkyUK but @talktalk talking rubbish. Even engineer told me they don’t know what they are going!!!!

@TalkTalk Sorry , Jo, I don't have the technical knowledge to answer that. The wireless is dead slow - unacceptable - I used online speed checker

@TalkTalk I want to submit my essay while no service since 2 days ago. Really you are a shitty Internet supplier

@TalkTalk can you help with our internet and check our line. The internet light is red. We have rebooted the router and waited a considerable amount of time.

@TalkTalk Can't sign in on other devices says incorrect password

@TalkTalk 100% it was an automated service that called my landline the end of last month to disconnect!! 100% SURE ABOUT THAT!

I can’t believe @TalkTalk are still trying to charge me money after they called me asking if I wanted to cancel my internet and I said yes!

@TalkTalk Dean Burdon is the Head of Customer Service @Talkatalk according to LinkedIn... I am laying down the challenge for Dean to contact me directly as a customer of TalkTalk to resolve this as the customer service is atrocious...

@TalkTalk Apparently a openreach engineer needs to come out to have a look, but I’ve been given no timings or any information I’ve been paying for the service since I moved in a week ago and I’m not any closer to getting internet

@TalkTalk hi. Internet is down. Been problematic since last night. Internet light is red on my router

@TalkTalk Yeah but only put it in today (my bad)

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk I’ve been trying to contact you regarding a fault with my YouView box. Your customer service number does not allow customers to get through direct to actually talk to somebody. I’ve given you my number for a call back and still no call back.

@TalkTalk have you a problem with your phone service. Am trying to pay my bill but keep getting cut off when i get to this option please advise

@TalkTalk I would like to cancel the contract without being asked a million questions

@Poystar90 @talkin2_u @TalkTalk Never seen anything like it. I made a complaint let’s see where that will lead

@TalkTalk the customer service staff now ended the call without completing the call. She thought I was on hold but I can hear her conversation with her colleagues. Great customer service 👎

@TalkTalk have the worst customer service especially to the disabled elderly. They take advantage of people and provide poor service

@TalkTalk another sunday another wifi down for you guys. One of the worst providers ever

@kieranjones @TalkTalk Yes there’s a fault on YO26 area whole village is down. Latest update is they can’t locate the fault and no engineers until Tuesday to look at it.

@TalkTalk after 2 hours on the phone and a new router... 3 weeks in, internet still not working! If your thinking of getting TalkTalk don’t bother! Tuesday I’m calling them up to cancel my contractor! Ridiculous paying for something that doesn’t work! #joke

If you're thinking of getting @TalkTalk broadband then DON'T!!! WiFi not working and as for the assistants I'd be better off calling my local takeaway for help. Safe to say I won't be with TalkTalk much longer #NotHappy

@TalkTalk I have been experiencing terrible internet for the last 2 weeks and all the time I’m having to reset the internet and it’s getting on my nerves what can I do to resolve this other than switching it off and on

@sidrnfnroll @TalkTalk And all they've said is to either get a chargeable engineer out to diagnose a non diagnosable issue or buy powerline adaptors for £28! I can't do either cos I cannot afford it. Absolutely useless!

Great start to the flagship UFO broadband with @TalkTalk been down since 2.30 they’ve no idea what the fault is and now no engineers till Tuesday!!! #broadbandnightmares

@TalkTalk probably the worst internet provider around! #useless

@TalkTalk Had a text saying they believed my problem was solved, turned it back on and eventually it connected. This lasted a few minutes then it went off again, left it 40 minutes or more before turning on again. Same, internet came on few minutes then off since 😡

@TalkTalk It is a universally acknowledged truth, that a consumer in need of reliable broadband and adequate customer service, must not be a customer of #talktalk.