Virgin Media Outage Report in Thorner, City and Borough of Leeds, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thorner, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thorner and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thorner, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Batley, Normanton, Leeds, Dewsbury, Heckmondwike, Liversedge, Castleford, Wakefield, Harrogate, Cleckheaton and Guiseley.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
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| Normanton |
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| Batley |
Internet | |
| Batley |
Internet | |
| Batley |
Wi-fi | |
| Batley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Thorner, England
Latest outage, problems and issue reports in Thorner and nearby locations:
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Mosaicmania
(@francesktaylor) reported
from
Otley, England
@virginmedia really poor customer service. My sister died, I kept her broadband for her lodgers. Months later, house is sold and I’m told I should have returned the router. £40 fee. I live 200 miles away and I’m not psychic! You never told me about this at the time.
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Md Yuzaiful Md Yusof
(@Yuz6Yusof) reported
from
Leeds, England
Having been a loyal customer for 4 years with @virginmedia, I have been lied to by customer service. They applied a different package than what agreed on phone. Violation of customer’s right! Rang 3 times since to complain but nothing has been done! Disgraceful @VirginMediaCorp
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Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
@virginmedia No, it wasn't clear that a different socket was needed, so rather than have to arrange for an engineer to visit, I cancelled the service. I still have the hardware and am happy to return it
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Kamal Sharma
(@KamalSh03012772) reported
from
Leeds, England
@virginmedia . C-230122117, my complain is pending with you, which you suppose to resolve with 30 days. Now 30 days have passed and you have not redolve my complaint and been overcharging me for last 2 months. Please resolve.
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B.W.Shaw Playboy 💙💛
(@dalesman1000) reported
from
Harrogate, England
@virginmedia Hi. I am due to have broadband disconnected today following me giving 30 days notice to cancel on the 26th of June. I've had no confirmation of this other than texts trying to get me to stay. Can someone come back to me and confirm please?
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Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
@virginmedia It was never connected. I haven't been able to access my account because when I try log on, it says my email and account number don't exist
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Paul Knowles
(@ScampyFryNinja) reported
from
Drighlington, England
@virginmedia your internets gone down in BD11 area. its been off about 15mins now. Router has the red ring around it.
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Nicholaus Lamming
(@sneakybutcha) reported
from
Harrogate, England
@MrNickKnowles @virginmedia The main problem is that everything is scripted these days (as well as outsourced) so any comment or problem that is ‘off script’ completely knackers the workflow. Whatever happened to the ‘human’ touch eh?
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Beau
(@fastnodeceo) reported
from
Leeds, England
@ladyjaney75 @WhichUK When Virgin Media install VOIP phone lines I believe they stick some kind of SIM in for if the network is down, when the engineer knows it is a vulnerable/elderly user from when I asked previously.
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Chris McCulloch
(@Chm14Mc) reported
from
Wakefield, England
@virginmedia as a rejoining customer, how do I set up an account with my old accounts e-mail address? #gettingstuck #shouldbeeasier
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Matt Ward
(@mattwillward) reported
from
Castleford, England
@virginmedia I'm moving home and want to take Virgin Broadband with me. Your 'Let's chat' button doesn't work. Can you help please?
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Paul Waite
(@plrw2010) reported
from
Leeds, England
@virginmedia why is your customer service so difficult to deal with? They seem like robots reading from a list of FAQ answers! Ask something not on the list they are clueless!! Thanks
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Gareth Smith 🇬🇧
(@Gstraitz) reported
from
Leeds, England
@virginmedia any news on why services are down in Leeds please been 12hrs and no luck on any information? Tv is down but broadband and phone are fine
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★ Kay ★
(@MissModette) reported
from
Leeds, England
@RestartCarl @virginmedia BT are just as bad.
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Vid
(@vid_mitra8) reported
from
Leeds, England
Virgin media is frustratingly slow. We pay around 33 each month. That’s more of what we pay for two months of internet, TV with all sports channels everything and Netflix, Disney and Amazon prime included. Might move back to India I swear.😭
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Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
And again @virginmedia have taken payment for a service I cancelled and have never actually used. Still can't log on to my account because it apparently doesn't exist.
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Jamie Whalley
(@jamiewhalley87) reported
from
Wakefield, England
@virginmedia I have been trying to get through to your cancellations department since Saturday. In total, I have been on hold for 3 hours. 1 hour intervals before you cut me off. Your txt service is SH*T. Your agent introduced himself as working for Three, before he disconnected
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denise downham
(@downhamdn) reported
from
Great and Little Preston, England
@SandyLindsay @virginmedia They have the worst customer service. We binned them on the back of appalling service
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Louise🐦🐝🌵🧀🐌
(@astolante) reported
from
Leeds, England
@virginmedia I've received a bill for April but I never actually used your service as I didn't have a compatible socket so cancelled. Trying to sign in, I'm told my email address and account number are not recognised.
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Richard Parker
(@Ripark114) reported
from
Pannal, England
@virginmedia @Ambo2005 I cancelled mine under the 30 day terms (on 3rd try) and my service was immediately disconnected. Now I’m told I have to wait up to 72 hours to be reconnected. Clearly not good enough but what can you do?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Kinahan-Goodwin
(@DarrenKinahan) reported
@virginmedia Sorry, I've had this issue for 10 months and nothing but excuses from Virgin Media. Tonight I have requested a PAC to transfer my mobile and ordered a transfer of broadband and phone line to NOW TV.
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ًelle saw eternals x2
(@flosromanova) reported
@wandamaximilfs ITS SO GOOD IT STARTS OFF SLOW BUT GETS RLLY GOOD i have no clue where you could watch it though .. i use virgin media player you could look that up but i’m pretty sure that’s just ireland
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doug
(@alpia9) reported
@virginmedia @virginhelp Four times now today I have had to restart my router. No indication for you guys of a problem or solution... What are you doing to rectify this and do you expect me to pay for this awful service??
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Colin Dardis (Rancid Idols Productions)
(@purelypoetry) reported
@virginmedia Half an hour on your chat help tonight, only to be transferred to a bot that doesn't allow any possible option to fix my problem. Enquired on Tues and was told someone would contact me back. Never did. Not impressed.
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Kirsty ....
(@kirstyallford26) reported
@virginmedia We've had this problem before, and Its taken numerous calls to try and get It fixed before you've sent someone out. And everytime Its the same thing that gets fixed. It's never worked properly. A wire was bent and you refused to replace It.
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Kirsty ....
(@kirstyallford26) reported
@virginmedia Sorry my first message didn't send. I was saying that we are unable to properly use It for gaming or TV now. Called you to be told you could sell us a booster thing. But yet this has been ok until now. Like my previous message says we've had this issue before and someone came out
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Qio DeGrate
(@QioDeGrate) reported
@virginmedia The service cuts out time to time then the router reboots itself. Spoke to your technical team and they tell me I need to buy an Ethernet cable etc. As far I’m concerned, my part of deal is to pay my bill, anything else to do with the service is your issue.
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Neil Baker
(@Bakes500) reported
Hi @virginmedia - you keep telling me you will charge me for not returning kit, but never send the packaging to do so despite multiple requests. Can’t speak to anyone about it either. 👎
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Bigman
(@Bigman38820246) reported
@wato1980 @virginmedia @SkyUK You just to use to poor service working for BS.
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Jason Denness
(@Felcherman) reported
@MaxPendergast1 @virginmedia don't bother, I got one and it's shite. Half the speed and awful ping results. I also can't figure out how to have multiple SSIDs