Virgin Media Outage Report in Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lancashire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lancashire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Clitheroe, Blackburn, Preston, Rossendale District, Accrington, Leyland, Burnley and Oswaldtwistle.
| City | Problem Type | Report Time |
|---|---|---|
 Clitheroe |
||
| Blackburn |
TV | |
| Preston |
Internet | |
| Blackburn |
TV | |
| Rossendale District |
||
| Blackburn |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lancashire, England
Latest outage, problems and issue reports in Lancashire and nearby locations:
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Aliya shystha Ghani
(@aliyashystghani) reported
from
Preston, England
@virginmedia literally the worst thing ever
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia can you tell me what hours live chat are open. My delivery never came on Saturday and the live chat box won’t show on webpage to be able to contact someone
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia worst broadband experience so far. Been trying for 6 hours to get help from virgin media about my new broadband router and I havent got ANYWHERE. Please help me virgin, I have uni dissertation to do and NO INTERNET THANKS TO UR REPRESENTATIVES
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
@virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.
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David
(@dave6018) reported
from
Penwortham, England
Wow @virginmedia love how your retention team just put the disconnection through and never offered me any thing to even try and convince me to stay
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
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ℂ𝕚𝕒𝕣𝕒𝕟
(@ciaranharkin) reported
from
Preston, England
@virginmedia hi really need to cancel my broadband account with yourselves but i cant get thru and been ringing for the past couple of days. My new bill has come out (which is extortionate) i was told i could cancel before this but its proving difficult
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John Clark
(@1972johnclark) reported
from
Clayton-le-Woods, England
@virginmedia just wondering why my broadband as been off 12 hours , everything rebooted by myself and still nothing . Been listening to your music for over a hour now . Poor service 😩😩😩😩 On the plus side it’s consistent your poor service
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Vincent Brindle 🔶🌍🇪🇺🏴
(@FunnyTrickster) reported
from
Burnley, England
@jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia your isolator cable for my new router will ot plug into my wall outlet. Please help me. Dissertation due.
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
Problems in PR1 can anyone help me out my boss will think I'm skiving @virginmedia #preston #virginmedia
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elizabeth Reed
(@MissLizzieReed) reported
@virginmedia Last call was onerous. Despite VM declaring that I couldn’t prove I had cancelled it - they cancelled and said I would be receiving a cheque in post for the charges I have paid wrongly. What a lie! He was just fobbing me off!! rectififed the issue even saying
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Griefy
(@griefy999) reported
@virginmedia Complaint already made @virginmedia and to Ofcom too. Disgusting company
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Elizabeth Reed
(@MissLizzieReed) reported
@virginmedia @virginmedia I cancelled in January the entire service. You have been continuing to charge me for a landline at c £19 a month.
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Nicki Gibson
(@NickiGi10939939) reported
@virginmedia I've paid it now as I didn't want to have to wait to try and get hold of you so not sure what your team can do. It's just shocking that this happened in the first place, people get bad credit because you can't be bothered to send a bill
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BP 1
(@barrypreston1) reported
@virginmedia The only real issue I have is the incompetence of your staff
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Nikki Jude
(@NikkiJude) reported
@virginmedia Have booked an engineer for Tues n gone to me ****, so no, nothing you can do. Furious. Virgin Internet goes down ALL the time in my area - put up with it up to now but this is last straw I'm afraid. Will be off tomorrow - £46.50 a month for this??!!! Nah
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SABU
(@Sabu_1993) reported
@virginmedia I thought virgin wifi was meant to be good but the **** thing hasn’t worked all day
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matt
(@andrisiggporson) reported
@virginmedia Not watching it. Broadband went down at 7.45pm in my area. Scheduled to be fixed by 2pm tomorrow. ******* great 😡
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paul
(@paul41041955) reported
@virginmedia 3 times and it’s still happening broken promises no follow up calls very very poor service
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carl mchugh
(@carlmchugh) reported
@virginmedia I found out before u replied theres an aera issue expected fix is 2024 find out the score tomorrow by telegram