Virgin Media Outage Report in Hurst Green, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hurst Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hurst Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (8%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Hurst Green, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Clitheroe, Oswaldtwistle, Blackburn, Rossendale District, Preston, Burnley, Leyland, Nelson and Accrington.
| City | Problem Type | Report Time |
|---|---|---|
 Clitheroe |
Internet | |
| Oswaldtwistle |
Internet | |
| Blackburn |
Wi-fi | |
| Blackburn |
Internet | |
| Rossendale District |
Internet | |
| Rossendale District |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hurst Green, England
Latest outage, problems and issue reports in Hurst Green and nearby locations:
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
@virginmedia you’ve sent me an outrageous bill with £35 in charges that you said you were waiving. Non of your call centres are open (undertandably) I cant get text support & there’s no other help available. You are going to bill me £120 for a £50 service and I can stop you.
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David
(@dave6018) reported
from
Penwortham, England
Wow @virginmedia love how your retention team just put the disconnection through and never offered me any thing to even try and convince me to stay
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia worst broadband experience so far. Been trying for 6 hours to get help from virgin media about my new broadband router and I havent got ANYWHERE. Please help me virgin, I have uni dissertation to do and NO INTERNET THANKS TO UR REPRESENTATIVES
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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Danny McKeown-Henshall
(@Dannymaddog) reported
from
Whittle-le-Woods, England
@PeterBayliss @Ofcom Must be a local issue for you - I’ve been relying on @ThreeUK for broadband as my @virginmedia 100mbps fibre line has been epically slow even phone calls made on Wifi calling are bad, switch to mobile and it’s perfect 👌
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
Problems in PR1 can anyone help me out my boss will think I'm skiving @virginmedia #preston #virginmedia
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Aliya shystha Ghani
(@aliyashystghani) reported
from
Preston, England
@virginmedia literally the worst thing ever
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Vincent Brindle 🔶🌍🇪🇺🏴
(@FunnyTrickster) reported
from
Burnley, England
@jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia your isolator cable for my new router will ot plug into my wall outlet. Please help me. Dissertation due.
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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ℂ𝕚𝕒𝕣𝕒𝕟
(@ciaranharkin) reported
from
Preston, England
@virginmedia hi really need to cancel my broadband account with yourselves but i cant get thru and been ringing for the past couple of days. My new bill has come out (which is extortionate) i was told i could cancel before this but its proving difficult
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Jo D #KaftrioNow
(@jodavidson65) reported
from
Nelson, England
@virginmedia very poor of you
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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S
(@sandeeppurba) reported
@virginmedia I have followed your complaints code of practice but one of your agents decided to close down the other ticket. Please feed and pass this on to your manager to take this ip with me. How many times do I need to ask?
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Claire Roberts 43
(@43_claire) reported
@virginmedia Well I haven't had much sleep and I keep crying coz I feel I being messed about so no not really can't any one else look in to this for me a give me a straight answer why I moved to virgin media I never know I've had nothing but hassle since I join and I don't think it's fair
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Claire Roberts 43
(@43_claire) reported
@virginmedia Oh ok wished I never moved to virgin media as I don't know weather I'm coming on going, oh well looks like I have to phone the company up and find out my self as no one seem to want to help me out and all I've been doing is ringing up since Ive had thee account had enough
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Ryan Pearce
(@ryanpearce1997) reported
@virginmedia any chance of you fixing the issues in my area? Haven’t had proper internet connection for days and now I cannot work from home. Also want to speak to someone about closing my account at the end of this month. Your website just sends me in circles!
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Tina Huggins
(@TinaHug56582511) reported
@virginmedia That's who I speak to...they never know why say they will find out and call me back...never happens.
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Treacle
(@itstreacle) reported
@virginmedia Yes. PlayStation is connected via ethernet and cannot connect to net and WiFi devices are not connecting either currently my phone is showing "fail to obtain IP address"
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eggsnchips
(@doubleeggnchips) reported
@virginmedia No I havent because this works perfectly fine every other day of the week. I can see on other websites that Virginmedia have a massive problem currently and your status update is not being honest with customers.
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KickingK
(@00LadyK) reported
@virginmedia Super another day of WiFi outage with a est.fix time of 3pm. So I miss 2 work meetings. So unreliable this seems to happen at least once a month and never any bill credit. Makes me look unprofessional at work
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Ryan Pearce
(@ryanpearce1997) reported
@virginmedia I have checked and it says there’s an issue, but I wouldn’t trust you guys as far as I could throw you when it comes to solving issues.
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R. deValmont 🦇
(@RdeValmont) reported
I have something incredibly urgent and stressful I'm doing this morning at work, and so naturally virtually the entire Virgin Media network has gone down halfway through it. Why am I not surprised?