Virgin Media Outage Report in Hurst Green, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hurst Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hurst Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hurst Green, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Preston, Leyland, Rossendale District, Blackburn, Burnley, Clitheroe, Nelson and Accrington.
| City | Problem Type | Report Time |
|---|---|---|
 Preston |
Internet | |
| Leyland |
Wi-fi | |
| Leyland |
Wi-fi | |
| Rossendale District |
Internet | |
| Blackburn |
Internet | |
| Rossendale District |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Hurst Green, England
Latest outage, problems and issue reports in Hurst Green and nearby locations:
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Danny Bolton
(@dwb89) reported
from
Altham, England
Yet again @virginmedia having technical problem on the payment line what a joke this company has become 14 years with them think it’s time to change. And still no word on bill reduction after the down time last week
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s. whalley
(@stavroversfc) reported
from
Lower Darwen, England
@virginmedia your broadband is down again 🤬
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patricia foy
(@PattipooFoy) reported
from
Blackburn, England
@virginmedia No TV from 23rd December till 29th! Got a new box fitted, okay for about a week then started playing up again! Spent 3 hours on the phone Thursday night trying to sort to no avail...need an engineer to come out again...but no idea how to arrange!! Terrible service 😑
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☺️
(@Rebecccakate) reported
from
Great Harwood, England
@virginmedia £150 a month and the internet doesn’t even work. Amazing. Can’t wait to cancel that.
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Richard Foster
(@fos100) reported
from
New Longton, England
Who in their right mind schedules planned maintenance for a Monday morning and says it could go on until three pm? Oh yeah, @virginmedia - cracking service as always #workfromhome #muppets
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Richard Foster
(@fos100) reported
from
New Longton, England
Since I moved, the @virginmedia connection has been terrible. I’ve had an engineer out, had a booster put on, been told on numerous occasions to reboot the hub. This shouldn’t be needed. Their website is horrendous to use and largely involves linking to help guides 1/?
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?
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Richard Foster
(@fos100) reported
from
New Longton, England
Hi @virginmedia, I’m trying to order some pods to sort out my truly shocking Wi-Fi, but can’t work out how to do so. Please could you help me?
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Ian Forrest
(@IanForrest10) reported
from
Blackburn, England
@virginmedia Plugged in new Wi-Fi hub all good. Paired new remote with box but upgrade to box failed error code M63. Bot is all over place customer service rep basically non-engineer saying turn it off on again!
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🪷Elisabet🪷
(@Elisabet0490) reported
from
Blackburn, England
@virginmedia my internet has been suffering drop outs all day, now I have no working TV or internet. Being told it's my equipment when it never is, it's getting old that excuse. I will apparently have to wait 3 days for "an engineer to come out" - I can't I have to go to work 😤
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Liam Kenniford
(@LiamKenniford) reported
from
Burnley, England
@virginmedia are you having problems in BB10 area?? Can’t get any internet access
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia It’s an ongoing issue and an engineer is due out on Thursday but today the internet decided it didn’t want to work on my laptop
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Amy 🌼
(@geordiegal97) reported
from
Preston, England
@virginmedia broadband is down. WiFi light is solid green whilst the bar is flashing green. Help!
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Rick Leeming - Beaker
(@BeakerRick) reported
from
Preston, England
@virginmedia Yes and yes. I even wiped it totally a week or so ago. My wife as an iPhoneSE and is experiencing the same problem.
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Stephen Murtagh
(@TheRealRagtag) reported
from
Penwortham, England
Not very often I say good things about @virginmedia but todays service was excellent. Peter sorted out Wi-fi problem, wavered the set up fee, and arranged a new hub after lots of line tests. Thank you. (But will have no service for 6 days in all.🙄 Refund?)
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BooCavapoo 🐶
(@BooCavapoo) reported
from
Penwortham, England
@virginmedia No, that's not possible as the yoga device does not have wired port. The WiFi just needs sorting out. Its been terrible for weeks @virginmedia
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BooCavapoo 🐶
(@BooCavapoo) reported
from
Penwortham, England
@virginmedia please sort out the issues with the WiFi, Internet, broadband or whatever the term us these days. It is constantly slow or not working. Having to use mobile data is not an effective substitute for the service I am paying for.
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strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia still no broadband in bb3 area since Thurs & update now says tomorrow for fix. Shocking customer service, why can't you tell your customers what is happening instead of saying an engineer is on the way on the updates, at least then we would know what to expect
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strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia Yeah I've seen that already thanks, but it's not going to help the kids with accessing homework online. no I am not on a B account as of yet as I have only just started out in the last week 😑 but even if I was on a B account it would still be off so doesn't make any difference
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strange little Flo
(@FloButcher84) reported
from
Blackburn, England
@virginmedia bb3 area: internet has been down since yesterday morning & update it's not going to be fixed till tomorrow. I have a online business to run & kids need to do their homework online, can't stream any tv either. Can I ask what the issue is & why its taking so long?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dominic DEAN 📸
(@ddphotograph) reported
Its like living in the dark ages here in Kent. No internet from @virginmedia and no phone signal from @o2
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DanUyi
(@Dd_iyi) reported
@virginmedia I am being bombarded by your sales agents trying to sell one package or the other to me in disguise to extend my contract. Immediately I tell them about the poor service, they hang up the phone right away. I'll advise people to avoid virgin media -they are out for the money.
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Serhat Ay
(@serhat_ay_) reported
@virginmedia Doesn’t make any sense,it’s like that for like 4 months-never get stable broadband connection.Even except that auto message there is nothing doing,even didn’t asked where I am reaching from!I still texting this reply from my bloody mobile internet! Virgin Media-never ever again!
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Ivy Mukherjee
(@JellyIvy) reported
@virginmedia @statusisdown virgin media internet is down since last night. its the 3rd time happening in the last 2 weeks. The customer support team is unhelpful to say the least. Engineer was supposed to come last weekend, but never showed up and never sent a single communication. Why am I paying so much to you if you are going to be down for days?
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Debra Tomlin
(@tomlin56408) reported
I want everyone to know I have been a virgin media customer for over 15 years. My virginmedia TV service stopped working in March 2025. I logged this with this bots. Thought something would be done. Did the whole thing turn of by switch wait then turn back on. No joy. Logged the
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Gareth Hughes 🏴 💙
(@GarethH04231834) reported
@virginmedia seriously, 7 days since BB transfer, complete outage since 1pm today! Utter rubbish - 8 hours. I work from home and also no TV. The latter i can tolerate, the former has been a disaster. 3 years with @TalkTalk not one hour off line.
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MrPeachUK🖖
(@MrPeachUK) reported
@dshensmith I moved from VMBusiness to Zen and never looked back. Virgin Media are a f*cking shambles to be honest.
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Neil Roberts
(@Ndr2304Neil) reported
@virginmedia Your service is extremely poor. My mum passed away in February and I called up your customer services to cancel her Virgin Media account. The man on the phone told me I couldn't cancel it but I could transfer the account into my name, wait 30 days and then cancel it.
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Martin Paul
(@martinianpaul) reported
@virginmedia can you please explain why it is so very difficult now to log in to my @O2 account? And why my request for a password reset never works?
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Natalie Braithwaite
(@natalieb2689) reported
@virginmedia @O2 We’ve been without broadband completely since Friday lunchtime. Fix time keeps getting delayed. All phones on o2 and all down to 3G, occasionally 4G so cannot use my hotspot in order to work. This is ridiculous considering how much money I pay out on airtime!