Virgin Media Outage Report in Hurst Green, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hurst Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hurst Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 18: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hurst Green, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Rossendale District, Oswaldtwistle, Accrington, Preston, Leyland, Blackburn, Burnley and Clitheroe.
| City | Problem Type | Report Time |
|---|---|---|
 Rossendale District |
Internet | |
| Oswaldtwistle |
Wi-fi | |
| Rossendale District |
Total Blackout | |
| Accrington |
Wi-fi | |
| Rossendale District |
Total Blackout | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hurst Green, England
Latest outage, problems and issue reports in Hurst Green and nearby locations:
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nevynxxx
(@nevynxxx) reported
from
Rawtenstall, England
@virginmedia I understand your call centres are suffering, but 2 hours for text chat support and a phone line that 4 menu levels deep hangs up is not good enough. Massively annoyed and time wasted.
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Jo D #KaftrioNow
(@jodavidson65) reported
from
Nelson, England
@virginmedia very poor of you
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John Clark
(@1972johnclark) reported
from
Clayton-le-Woods, England
@virginmedia just wondering why my broadband as been off 12 hours , everything rebooted by myself and still nothing . Been listening to your music for over a hour now . Poor service 😩😩😩😩 On the plus side it’s consistent your poor service
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia worst broadband experience so far. Been trying for 6 hours to get help from virgin media about my new broadband router and I havent got ANYWHERE. Please help me virgin, I have uni dissertation to do and NO INTERNET THANKS TO UR REPRESENTATIVES
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Vincent Brindle 🔶🌍🇪🇺🏴
(@FunnyTrickster) reported
from
Burnley, England
@jmtb18 @virginmedia @Virgin_Victoria Issues in Burnley too. It's been up and down like a yoyo. TV box light keeps flashing too.
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
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Keenan Jay
(@isleethere) reported
from
Preston, England
@virginmedia your isolator cable for my new router will ot plug into my wall outlet. Please help me. Dissertation due.
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Hol
(@HolGaffneyx) reported
from
Blackburn, England
@virginmedia Still nothing, we were told 24 hours and they would call but still no call, wondering if you can tell me how long this will take? Cause I'll cancel and go elsewhere
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Raymond Webster
(@webbynfluk) reported
from
Penwortham, England
Problems in PR1 can anyone help me out my boss will think I'm skiving @virginmedia #preston #virginmedia
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected
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Aliya shystha Ghani
(@aliyashystghani) reported
from
Preston, England
@virginmedia literally the worst thing ever
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.
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David
(@dave6018) reported
from
Penwortham, England
Wow @virginmedia love how your retention team just put the disconnection through and never offered me any thing to even try and convince me to stay
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia can you tell me what hours live chat are open. My delivery never came on Saturday and the live chat box won’t show on webpage to be able to contact someone
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Moose And Me
(@mooseandme1) reported
from
Great Harwood, England
Cracks me up that the main feature of BT’s internet provision currently being advertised is that it breaks! And you can book a slot to fix it Why not invest your advertising budget in stopping it from breaking? Not to be smug but (touch wood) @virginmedia has never conked out!
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𝑺𝒖𝒃𝒉𝒂𝒏 🇵🇸 ⏱
(@subz_1) reported
from
Accrington, England
At this point I don’t know whether my snapchat is down or my WiFi is aids #virginmedia
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Nicky
(@NickyRobbo80) reported
from
Blackburn, England
If 2020 was an Internet provider it would be @virginmedia Solve the problem of losing IP address by restarting router. It was restarting the router that caused it. Restarted anyway and now the router won't connect to the Internet and all devices say no IP address #stressed
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scott boyle
(@scottboyle6) reported
from
Burnley, England
@virginmedia the worse customer services ever! Passed to 4 different departments for 15 mins only to be cut off.
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𝕄𝔸𝕋𝕋𝕐𝔹𝕆𝕆𝕊ℍ
(@MATTYB00SH) reported
from
Burnley, England
Switching broadband providers from Virgin Media to Sky is proving to be such a bad decision while trying to work from home these last 5 weeks. Multiple connection drops every morning. It's a poor situation when tethering to your phone data is far more reliable. @SkyHelpTeam
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Shaw
(@tomjbshaw) reported
@virginmedia fixed last night and then another loss of service this morning! A response would at least help in understanding what Virgin Media is doing to fix ongoing issues in Brighton.
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Lyn Matthews
(@trannymum) reported
@happimess73 @virginmedia Had the same trouble. Had to pay to access it in the end. Can’t even speak to anyone. Disgraceful service.
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Rev Dave #AllLivesMatter
(@RJ31337) reported
@tinzDROID @vmbusinesshelp @vmbusiness I feel exactly the same way mate, when the engineer comes out every time they replace all the filters and it works ok for a few days then plays up again. It’s like nobody at VM is smart enough to look into what causes the problem in the first place
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Thomas Moore
(@thomas99264716) reported
@sumnersport1 @virginmedia Getting the same issue I’m paying £52 for 300mb and only getting 100mb
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Y
(@yasminxmurphy) reported
Shocking customer service by @virginmedia gdpr compliance questionable. Be easier to switch to another network that actually works at this rate.
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foo
(@snipe_gutter) reported
@virginmedia how do I cancel f-secure? I accidentally added it but don’t need it and haven’t activated it. I have tried your online chat many times but when I leave the page it loses the chat and I have to start again
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Neil Dowling
(@jools1671) reported
@happimess73 @virginmedia Muck over here as well Anne- Marie Trying to cancel account last 3 x months. No joy
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Kieran
(@StrikePacker) reported
@virginmedia Mate , I have done all this already , switching provider is much quicker than your customer service
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Sam Crompton
(@CarbideFinger) reported
Hey @virginmedia, why are we experiencing and outage in PO15 for an estimated 7 hours?
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Hussain
(@Hussainoo1) reported
@virginmedia I've been trying to get hold of you guys for the past 3 days and no one been getting back to me. My internet has been down for 2 days now not been able to study neither work from home. This is unacceptable after so many emails. I need an engineer ASAP. Hussain