Virgin Media Outage Report in Hurst, Wokingham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hurst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hurst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hurst, Wokingham, England
The most recent Virgin Media outage reports came from the following cities: Slough, Reading, Bracknell, Woking, Farnborough, Camberley, Windsor and Ascot.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
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| Reading |
Internet | |
| Reading |
Wi-fi | |
| Reading |
Total Blackout | |
| Reading |
Internet | |
| Reading |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Hurst, England
Latest outage, problems and issue reports in Hurst and nearby locations:
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Proposed resolution time is 16h00 - so service has been out since 10h30 and I work from home...
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia just love paying for services which I'm not getting! Seriously sort it out or I will be going elsewhere. No tv, no internet your service is an absolute joke!
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia , have been a customer for many years, my recent experience of your customer service was appalling and no empathy shown or value for my custom. I said your service makes want to leave, I was told that’s my choice, so leaving
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia
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MarkBlunden
(@markblunden) reported
from
Maidenhead, England
@virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@virginmedia I ring and get hung up on after being on hold for 6 minutes. I just want what I was offered on Friday. I am not very happy with the customer service I am receiving at the moment and will just walk away. I have been a customer for 10 years and get no perks just bigger bills
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Really need to consider my options and look at other service providers - ongoing intermittent service for a week now and keep getting fobbed off by you CSA's - I think you may want to consider reviewing your customer services. #badcustomerservice #virginmedia
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.
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Mark Donovan
(@DonnyNo6) reported
from
Burnham, England
@virginmedia absolutely shocking that a supposed valued customer has to now wait six weeks for a sizeable refund. #virginmedia #shocking #poorservice
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!
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Martin law
(@tw1tterlawsey) reported
from
Reading, England
@virginmedia Was not anticipating having to leave when i called in, was unhappy you increased my monthly charge and had not been advised. Was told you could do this and there was nothing you could do to rectify the overcharge. Been a loyal customer for 8 years and got treated this way
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Matt Roberts
(@mattrobertsCFC) reported
from
Wokingham, England
@virginmedia Thanks @virginmedia Definitely not broadband on, @amazonprimesport need to sort out their network.
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Rugged Land Specialist: Arthur Tolmie
(@CaptnBeard) reported
from
Windsor, England
Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@laaqpr @virginmedia The new one is. “It’s all gone through” Then never receive an email and still paid what you are paying with the “system” saying I never called
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.
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Chris Evans
(@CorneliusEvans) reported
from
Bracknell, England
@virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TT
(@Trev_Tang31) reported
@virginmedia no broadband or Wi-Fi in Reigate/Redhill area for almost 24hrs. States issue to be fixed today at 15:00hrs. Still not working!!!! Customer service number called and next to useless response. So when is the technicians going to fix it???
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Richie
(@plzuninstall) reported
@virginmedia Hopefully you can help. I raised a case a month ago but haven't heard anything. Trying to get my email from an old account deleted so I can reuse it for my new Virgin service.
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martin brandmeier
(@smartybrand) reported
@virginmedia Installation was meant to take place on 29-apr then without reason the date changed to 12 May. Pre-installation work outside our property was mean to to happen yesterday, but no one turned up. Dealing with your call centre is near impossible. Please can someone call me to cancel
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Red
(@kureachan80) reported
@virginmedia Your company has turned off phone service to a 75yo to force her to move early to fibre! Disgusting behaviour! Your staff promised to turn her phone back on today but havent. Staff on phone have no clue, refuse to sort it, promised a call back in 2hrs #waiting
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Brian Barlow
(@SZissou77) reported
@virginmedia can you help me with my name being incorrect on new account setup?
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Trish Holder
(@trish_holder) reported
@virginmedia please help me! I’ve been trying to speak to someone about leaving and having been on hold for an hour today and an hour Weds eve, I’ve been cut off. I need to talk to someone to sort this, can you help please?
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Charlotte Higgins*
(@misshiggins1986) reported
@virginmedia trying to cancel my broadband with you, been on hold for 40 minutes still not through to a human being. Can you provide a link where I can cancel online? I don't want to upgrade/renew contract, purely want to cancel.
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Katie Bennett-Davies
(@kbennettdavies) reported
@virginmedia my husband waited for 40 mins on phone to cancel our broadband. He was then told we can only cancel exactly one month before the end of contract to the day so we'd have to phone again in a week. Is there an easier way? Don't want to wait in another 40min queue.
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Lou
(@luigi_kirky) reported
@virginmedia i spent an hour on hold yesterday, rang back today & chose the option to be text, I followed the link sent and it didn’t exist!! I have been waiting on someone to help me via WhatsApp for 3hrs!!! Completely unacceptable!! I just want to cancel my broadband!!!
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CJ
(@CJ60349366) reported
@virginmedia No other device is having a issue and PS4 is connected via wifi ( I pay £50+ for PS4 online) so you can understand why I’m frustrated