Virgin Media

Virgin Media Outage Report in Heath and Reach, Central Bedfordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Heath and Reach, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heath and Reach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Heath and Reach, Central Bedfordshire, England 09/06/2025 12:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Heath and Reach, Central Bedfordshire, England

The most recent Virgin Media outage reports came from the following cities: Luton, Milton Keynes, Dunstable, Ampthill, Aylesbury and Flitwick.

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City Problem Type Report Time
United KingdomLuton Internet
United KingdomMilton Keynes Internet
United KingdomLuton Internet
United KingdomMilton Keynes Internet
United KingdomMilton Keynes Internet
United KingdomLuton Internet

Community Discussion

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Virgin Media Issues Reports Near Heath and Reach, England

Latest outage, problems and issue reports in Heath and Reach and nearby locations:

  • chris87uk Chris Walker (@chris87uk) reported from Wootton, England

    @virginmedia internet connection has been so shoddy last 24 hours! Customer service says nothing wrong , amount of resets and hearing Alexa and google home saying no connection suggest otherwise

  • tony_cop Tony (@tony_cop) reported from Ampthill, England

    @maesozinha @virginmedia They don’t answer this question for some reason. 🤔. But use this virus for an excuse for poor service and slow response times.

  • rhysxciv clyde frog (@rhysxciv) reported from Luton, England

    Hahahaha you virgin media scum, so glad I switched at the right time. Worst service provider, worst customer service

  • F_O_I_D Alison Mitchell (@F_O_I_D) reported from Luton, England

    Virgin media is down for maintenance. No WiFi and no tv. Guess I’ll have a mix.

  • dickyjones88 dicky jones (@dickyjones88) reported from Luton, England

    @virginmedia your customer service is dreadful I am a key worker trying to help keep the medical supply chain open to ensure people get the vital medicine They need but WiFi keeps overheating when I call you customer service you just hang up on me! I’ve tried 5 times #shocking

  • lewishamprodigy lewishamiltonprodigy (@lewishamprodigy) reported from Luton, England

    @virginmedia i spoke to one of your representatives on tuesday and they put the phone down on me as i was trying to upgrade my services as i was getting on 3 mb download speed and oaying for 50. so i made an official complaint still not heard back anything. upgraded my line

  • midnightmaggie Sophie Lonergan (@midnightmaggie) reported from Luton, England

    @virginmedia 1.5 hours and counting on the phone to virgin to try and sort out the wifi. Worst service ever, been with them for 3 months and had the slowest speed we have ever had! Don’t use them, bunch of cowboys! 😡

  • lewishamprodigy lewishamiltonprodigy (@lewishamprodigy) reported from Luton, England

    @virginmedia im really upset this is not the service im paying for and i wish to make another complaint about why an engineer would lie about coming to a visit when they ever showed up whatsoever

  • dickyjones88 dicky jones (@dickyjones88) reported from Luton, England

    @Wormdogg @c_tugendhat @LaurenceWreford @virginmedia Oh I’m glad I’m not alone on this! @virginmedia customer service is so bad they think it’s perfectly normal to need to reset your hub 5 times a day! Given the chance I would shove that hub up @richardbranson backside

  • JamieCarbin Jamie Carbin 🤔 (@JamieCarbin) reported from Luton, England

    @virginmedia Absolutely useless! Was on hold for 50 minutes and suddenly you terminate the call. I’m sure if I cancel the direct debit I’ll hear from you quick enough! 🤬

  • craigstichbury craig stichbury (@craigstichbury) reported from Upper Sundon, England

    @vmbusiness hi we have an outage on a business dedicated line ruddy joinery mk455bs stuck on hold for support with no answer can you advise what the issue is please.

  • goitsagch Nick Daniels (@goitsagch) reported from Luton, England

    @virginmedia No, I had to admit defeat after 50 minutes. I had things to do! I have a new Virgin Mobile 4G SIM and I need to transfer the number from and old Virgin 3G SIM to it. If you could help with that, that would be marvelous.

  • goitsagch Nick Daniels (@goitsagch) reported from Luton, England

    @virginmedia I need to move a mobile number from an old 3G Virgin SIM to a new 4G one I got as part of my Oomph package, but I don't remember my 'telephone password' so the text chat people couldn't help, so I need to reset that somehow I think.

  • HemzahAhmed Hemz (@HemzahAhmed) reported from Aylesbury Vale, England

    @virginmedia It is your job to apologise but I’m not alone in expressing dissatisfaction at the level of customer service at VM. That aside, I want to know why my router drops its connection almost daily causing me to power cycle my network chain in order to restore services to all devices

  • RHerbert95 Rory Herbert (@RHerbert95) reported from Dunstable, England

    @virginmedia It's for the broadband, we've had issues for the past few days and speeds of <1mbps, the automated hotline said there were intermitent issues and we didn't have a chance to talk to anyone because the hold was too long

  • goitsagch Nick Daniels (@goitsagch) reported from Luton, England

    @virginmedia I don't have 2 hours spare to sit on hold right now. Maybe I'll try the text service later when I've got some time. Got other things to do now. Thanks for your help anyway.

  • tony_cop Tony (@tony_cop) reported from Ampthill, England

    @virginmedia @seanfitzy01 He’s right though. I was on phone for 50 minutes. With my problem still not being solved. Just keep getting fobbed off

  • goitsagch Nick Daniels (@goitsagch) reported from Luton, England

    @virginmedia I've already had a long online chat earlier, but only the phone operators can help apparently. I just can't ever get through. The waiting times are ridiculous

  • HemzahAhmed Hemz (@HemzahAhmed) reported from Aylesbury Vale, England

    @virginmedia Appalling customer service from you guys. After having spent 25mins on hold, I get on but only to be cut off after a short conversation in which the guy on the end didn’t have a clue what he was talking about. Shocking when you consider what we pay on monthly basis!

  • Jacquiharding14 Jacqui harding (@Jacquiharding14) reported from Luton, England

    @virginmedia She also doesnt do twitter. What she needs is a manager to listen and just sort the problem. Its simple to sort so they just need to. The phobe number they gave her used all her allowance and cut her off midcall today and she is with virgin mobile

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jarvislave Jane Kettlewell (@Jarvislave) reported

    @virginmedia how am I supposed to get hold of someone to cancel my account. You are charging me double your new customer deals and 3 times now I’ve reported my TiVo box broken and no one gets back to me. The sky deal is so much cheaper.

  • jenpaigeharl Jen steward (@jenpaigeharl) reported

    @virginmedia On the day they said they would they would have had time to get the issue sorted b4 the proper connection day! Instead they have told us we need to wait another month??? This was all booked in for weeks b4 I’ve had no tv or internet for over 2 weeks already and now ur expecting

  • CheeseSlices Dermot Bolton (@CheeseSlices) reported

    @davidjwbailey @virginmedia We only get broadband from @virginmedia now. Money saved goes on service subscriptions that we actually want.

  • ChrisMerritt123 Chris (@ChrisMerritt123) reported

    @rich_emery @virginmedia I was passed around 4 departments the first time, 2 hours on the phone and no solution

  • ChrisMerritt123 Chris (@ChrisMerritt123) reported

    @virginmedia No still nothing at all. Complaint was because there was an error made by your team when setting up my new account that left me with no internet for 4 days.

  • Harryafc Harry (@Harryafc) reported

    @jenpaigeharl @virginmedia @Ofcom Yeh honestly I filled in online form and they got back to me few days later but raise complaint too with virgin that seems to help eventually

  • BoxingFanatic_ Michael (@BoxingFanatic_) reported

    @virginmedia @dezcass I wouldn’t advise calling. They’re saying all the call centres are closed. Absolutely farcical customer service.

  • morriton Stephen Donachie (@morriton) reported

    @virginmedia I've just spent 1 hour 30 mins on hold then 40 mins talking to someone by the name of Akshay on live web chat only to be cut off and connected with a new web bot before I could sort out anything, the service is disgraceful and seriously has me considering leaving!

  • robtongeman Rob Tongeman (@robtongeman) reported

    @ThatProgrammerr @vmbusinesshelp @vmbusiness They think their customers don’t know anything. It’s way easier to blame us than fix their network… This happens regularly. Maybe we should start a campaign …. 🤨

  • markjdenn Mark J Denn (@markjdenn) reported

    @virginmedia been trying to get someone to sell me a booster for my broadband HELP chat and call back obviously not working