Virgin Media Outage Report in Heath and Reach, Central Bedfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heath and Reach, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heath and Reach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Heath and Reach, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: Aylesbury, Luton, Milton Keynes, Flitwick, Kempston and Dunstable.
| City | Problem Type | Report Time |
|---|---|---|
 Aylesbury |
Internet | |
| Luton |
Wi-fi | |
| Luton |
Internet | |
| Milton Keynes |
Total Blackout | |
| Luton |
Internet | |
| Milton Keynes |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heath and Reach, England
Latest outage, problems and issue reports in Heath and Reach and nearby locations:
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia The issue has been random and, with typical timing, I can’t find it right now so I guess you can’t help.
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CLIVE HAWKINS
(@symbol131) reported
from
Dunstable, England
@virginmedia don’t touch this company they turned off the internet in the LU6 1DY area this morning saying they were doing essential work it would be back on at 3pm it’s now 9:30pm & still not working having to use mobile internet to post this the company are a bunch of liers
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Rubes
(@ruby_skudder05) reported
from
Dunstable, England
trying to revise for my exams on monday, yet the wifi is down so can’t use the laptop. cheers @virginmedia
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Paul Brennan
(@kahoona7) reported
from
Barton-le-Clay, England
@virginmedia any known issues with broadband in the Mk45 area? Tried your internet checker which says no issues but my internet down for the last hour? Tried all the usual steps to try and resolve 😞
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VINNY ALIAR
(@vinnyaliar) reported
from
Luton, England
@virginmedia paid all this money for Anthony Joshua fight and the picture is terrible. More frozen and black screens than boxing
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Rainbow Warrior 3.5% do gooder #FBPE 🐟🇪🇺 🍥
(@SandraDunn1955) reported
from
Dunstable, England
. @virginhelp @virginmedia As a long time customer, I took advantage of your recent offer of a 360 box plus mini box at no extra cost. Confirmed by a supervisor on 29/9. PLEASE SEND THE SIGNAL! 1/2
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Simon Hale
(@Halo1975) reported
from
Luton, England
@virginmedia 2nd day on the trot someone claiming to be from your ‘tech support’ dept. have called our landline no. claiming there’s a problem with our broadband; there’s not, it’s clearly a scam. I’ve a number that they called from to share with you if you like? Can I DM this??
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia Not sure@of the model name - barcode on the back has two numbers C8 1862094XCCFRVD and M: 24374C4F1E0F - does that help you ?
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Angela 🗺✈️🚇🚘🏴
(@Angela444_R) reported
from
Dunstable, England
@virginmedia 2. The 2.4ghs remained ok, our internet connection was fine. The intermittent problems are that we have a loss of WiFi connection and/or drop in performance. This seems to only to affect the WiFi devices and not the hardwired devices leading us to believe it’s an issue with the
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Rainbow Warrior 3.5% do gooder #FBPE 🐟🇪🇺 🍥
(@SandraDunn1955) reported
from
Dunstable, England
@virginmedia What else can I say? We have a a 360 box plus a mini box and it does not work because the mini box hasn't got a signal (so I'm told by someone who rang the other day)
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia We have been trying to contact you for 3 days for a replacement TiVo box. No answer on the telephone and online chat will not help us - not what I’d call Customer Service
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CLIVE HAWKINS
(@symbol131) reported
from
Dunstable, England
@virginmedia it’s now 6 weeks with virgin media that has had a fault with the television service in Dunstable Bedfordshire it’s on the service status saying we are aware well we have had enough
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Angela 🗺✈️🚇🚘🏴
(@Angela444_R) reported
from
Dunstable, England
@virginmedia been having problems with internet connectivity for a while now , been trying to contact you on the phone for about a week now and when I get connected the call centre hangs up!
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Ed
(@Ed_P0d) reported
from
Luton, England
@jakepickford @virginmedia I've noticed that recently too (Luton). Put it down to the massive 5g tower the council put in, interfering with my WiFi signal.
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Simon Lailey
(@simon_lailey) reported
from
Aylesbury Vale, England
I forgot how crap @virginmedia are when you have a fault at home. Customer experience is shocking #CX , get treated like dirt. Must move to another provider this time around I think 😡
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia yet more appealing service from @virginmedia firstly you fail to transfer names@of an account holder and then, when you do, you get it wrong and cut me off. 30 minutes to get a call answered, absolutely disgraceful.
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john lamb
(@thelamb72) reported
from
Whitchurch, England
@virginmedia hi. I really need to speak to somebody urgently. I need an engineer to re instate a phone line. Its for a care link life line to emergency services at my mother's house who has recently had a stroke and depends on this lifeline box. TIA
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🌸 Emily Jayne 🌸
(@emily_jayne1233) reported
from
Luton, England
@virginmedia hi, is it possible to get some assistance? My partner and I ordered a broadband package for our new apartment but I accidentally clicked the wrong address on the drop down menu and I need to change it. Is this possible?
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia once again (5th time in a month) you have screwed our account up. Now it’s another 30 minute wait to talk to someone to correct an error you have claimed to have fixed (on 3 occasions) The worst ever customer service
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MikeP
(@Mikeedpembo) reported
from
Luton, England
Hi @virginmedia , are your customer service phonelines not working today? Seem either engaged or number unobtainable?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anakin
(@Anakin15598576) reported
@virginmedia @ITVChase @O2 Hi my internet isn’t working at all what can I do ,I’ve checked and it says that virgin media has issues in my area but don’t know what’s the reason.
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Charlie
(@image_of_man) reported
@virginmedia is the broadband issue in Manchester going to be resolved soon
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Ricky Moore
(@RickyMoore1983) reported
@virginmedia Thanks John - any timescales on when it will be fixed - last week i was told it would be sorted by 28/07….also really disappointingly when i called support last night, they told me it was already fixed. Please can i be notified when completely fixed?
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nobody significant
(@mikee52000) reported
@petercardwell @virginmedia @TalkTV The absurdity of it! #VirginMedia deserve an award for worst #CustomerService from my experience and they have no respect for #CustomerLoyalty
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Debbie Storm
(@debs_storm) reported
@virginmedia We’ve already tried getting help from @cedrsays but they say we need to raise a formal complaint. Been trying to do that for ages. We’re absolutely stuck paying for this until he dies. How can we prove have the equipment we sent in March?
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Suzy Jackson
(@deathbysuzy) reported
@virginmedia Please, please tell me this is a joke. A CARE home. She couldn’t have your services there even if she wanted to. How is virgin making this so hard?!! I want to CANCEL. I’ve been cut off three times so far. This is absurd.
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Umar Hayat
(@Scrapyard2Umar) reported
@virginmedia joined 7 days ago quick start pack was to be delivery on 28 Jul, got email today saying sorry we couldt deliver it now delivery is 11aug . Is this service new customer should expect ? What to do till 11aug in this stone age ?
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Die Booth - COOL S out 25 August 2022
(@diebooth) reported
Spent 45 minutes jumping through ridiculous overcomplicated stressful hoops yesterday trying to buy a new phone and contract from @virginmedia only to receive an email now saying they've cancelled it. Fine, you just lost a potential new customer. Rubbish service.
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jovi
(@jovialien) reported
@virginmedia I will if they ever reply. Its a shame, I wonder how many of your customers have never had their card either and just forgot about it. Ah well, live and learn, I will just have to make sure such gimmicks lile .@broadbandchoice never influence my decision at renewal time again.
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EJ
(@ElliotJMiller) reported
@virginmedia I’m a new customer, and I’m expecting my installation today between 13:00 & 18:00. I do hope I’m going to receive a text with a more specific time? I don’t live at the property, and I had assumed Virgin wouldn’t make that same assumption, as I cannot wait all day