Virgin Media Outage Report in Heath and Reach, Central Bedfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heath and Reach, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heath and Reach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (15%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Heath and Reach, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: Aylesbury, Dunstable, Luton, Milton Keynes and Flitwick.
| City | Problem Type | Report Time |
|---|---|---|
 Aylesbury |
Wi-fi | |
| Dunstable |
Internet | |
| Dunstable |
Internet | |
| Luton |
Internet | |
| Luton |
Wi-fi | |
| Dunstable |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heath and Reach, England
Latest outage, problems and issue reports in Heath and Reach and nearby locations:
-
Skinny John
(@JLTFC) reported
from
Luton, England
@virginmedia To be fair got through after about 35 mins & they resolved my issue quickly & I was very happy with outcome, just a bit frustrated @ time because of hanging on phone for so long.
-
Luke Delahunty
(@LukeDelahunty) reported
from
Aylesbury Vale, England
@virginmedia There’s not enough slack on the cable to fix a connector. It’ll need a new cable laying. I’m still waiting for the form for permission that I was promised days ago. Maybe the carrier pigeon got lost.
-
David ☮
(@Trantum_UK) reported
from
Luton, England
@virginmedia Area. Joke. Your website service page says no issues with broadband
-
David ☮
(@Trantum_UK) reported
from
Luton, England
@virginmedia Apparently they are working to fix a performance by 13th... pathetic if true
-
Simon Hale
(@Halo1975) reported
from
Luton, England
@virginmedia television service not available no channels whatsoever error code (W02) #virginmedia
-
Robin Anderson
(@RobinA_79) reported
from
Flitwick, England
@virginmedia Can you tell me what the problem is though like something has broken or what or cable damaged etc.
-
Simon Mead
(@minimonte) reported
from
Dunstable, England
@virginmedia are drinking in the last chance saloon! 3rd engineer visit today to fix shonky broadband which has been going on for months. Fix it or we’re off. Sick of hearing #ourtestsaretakingalittlelongerthanexpected
-
James 'Jimmy' Smith
(@jimmysmith_76) reported
from
Dunstable, England
@virginmedia * isn’t just an area outage
-
James 'Jimmy' Smith
(@jimmysmith_76) reported
from
Dunstable, England
@virginmedia They are the only ones who can fix it and are good when they arrive at my property
-
maria rich
(@sparkysandy) reported
from
Flitwick, England
Virgin media what rude staff you have working for you. Putting the phone down on me
-
Luke Delahunty
(@LukeDelahunty) reported
from
Aylesbury Vale, England
@virginmedia your customer service department still hasn’t done what it said it would. I hope my service is restored tomorrow when your engineer is expected. I somehow doubt it will happen though. Disappointing service. Not what I’m paying for.
-
Robin Anderson
(@RobinA_79) reported
from
Flitwick, England
@virginmedia why is broadband still down in the MK45 1 area !! Come on we’ve been off since lunch 👎🏻
-
James 'Jimmy' Smith
(@jimmysmith_76) reported
from
Dunstable, England
@virginmedia It’s just an area outage. My brother in law in as an engineer in another area but cab check connections and ours is only one out. As i said lady time we had a booster fitted and all was ok until the upgrade was done on our street. 11 days is ridiculous even if it was with the...
-
Matthew Wilson
(@matt_w1971) reported
from
Dunstable, England
@virginmedia Rubbish customer service,rubbish internet,expensive as well
-
James 'Jimmy' Smith
(@jimmysmith_76) reported
from
Dunstable, England
@virginmedia I want an engineer to attend ASAP. I’ve had a text saying the fault is resolved but it’s not. I’ve told you that we had a booster fitted in September which was working fine until you did the upgrade in my street last week and now it’s still not working. The booster needs updating
-
Yeankarh
(@smokinghawt) reported
from
Luton, England
@a_kiwi_fox @ameliadenys @virginmedia At least in the 80s we knew there were limited modes of communication. In 2019, customer service is key 🔑 so thy should have found a way to communicate with us even if it means liasing with another competing network.
-
John Shirley
(@johnr_shirley) reported
from
Luton, England
@tweetlch @virginmedia @maclean132 How rude....
-
David
(@DaViDzZzZz) reported
from
Toddington, England
@virginmedia why does sky sports channel always have a line in the middle of the screen when I watch the football! Soo bad considering the price we pay!
-
teress mclarty
(@teressc) reported
from
Aylesbury Vale, England
@richardbranson your Virgin call centre people have broken my husband! #virginmedia
-
Luke Delahunty
(@LukeDelahunty) reported
from
Aylesbury Vale, England
@virginmedia Thanks. I filed a complaint 6 days ago and unsurprisingly am yet to hear anything. I feel like I’m being quite negative about VM so I’d like to give you some praise. 2 things you’re good at: 1. Replying to Tweets. 2. Apologising. Unfortunately both not very helpful.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Richard Frame
(@rafthemaster) reported
@SamDCFC @virginmedia It’s poor service - they MUST know what is the fault and a realistic estimate based on an engineer seeing the issue, I know work can take longer than planned but the lack of information is affecting people’s work - also if no tv by Christmas will be screwed
-
Tom Place
(@tplace17) reported
@virginmedia On hold waiting the Quickstart team for over an hour. Finally get through, report my issue, then "accidentally" shunted through to another irrelevant option menu. Now more hold music. Can you please urgently advise???
-
emmapayne1989
(@emmapayne1989) reported
@virginmedia awful customer service today. Have spent three hours on the phone, to three different people. Three different stories. And still no resolution. We won’t have a working box before Christmas. Very disappointed.
-
OptimusD
(@Optimus_D_) reported
@jonatha28510708 @Iromg Please Santa can Virginmedia sort their act out as my service will have been down 40 hours on their guess of a fix time.
-
Carolyn Baghurst
(@CarolynBaghurst) reported
@virginmedia So tell us what the problem is and when it will be fixed? Nobody can confirm anything. Show us a photo of engineers working onit?! Clearly identifying where they are and what they are doing? @virginmedia because we, the residents of Burgess Hill don’t believe anything you say!
-
billy sastard
(@billysastard1) reported
@virginmedia its not your service its this crappy superhub 3 it simply forgets to connect via wifi or cuts the wifi power so low that even devices a few feet away cant connect, that and it becomes directional, i have to stand in the way or rotate the router to stream stuff after a few hours
-
Leanne Davis
(@LeanneSurfDavis) reported
@virginmedia still haven’t spoke to anyone regarding my broadband fault. I keep getting your bot on the text service and only once have a got a person reply but still no further text or call. I can attach photos of thread everyday from Friday if you need them.
-
Alan #IStandWithCorbyn
(@AngelfireAlan) reported
@islamicpash @virginmedia Yeah ditto! One trick is to set up private LTD company (non trading, costs under £20) and get a business line put in. Faster, guaranteed speeds, 24hr turnaround on service issues ;)
-
Scott (blue tick)
(@scottislemon) reported
@virginmedia No other websites are having any issues. The standard Santander website is fine, the server time out occurs when going to the logging on screen. Both me and my mum can log into other banks without any problems
-
johnnystone
(@johnnystone3) reported
Virgin media down