Virgin Media Outage Report in Heath and Reach, Central Bedfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heath and Reach, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heath and Reach and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Heath and Reach, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: Dunstable, Flitwick, Luton, Milton Keynes, Ampthill and Aylesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Dunstable |
Internet | |
| Flitwick |
Internet | |
| Luton |
Phone | |
| Flitwick |
Phone | |
| Luton |
Wi-fi | |
| Luton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heath and Reach, England
Latest outage, problems and issue reports in Heath and Reach and nearby locations:
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia I refer back to my original tweet. Zero attempt to resolve my issue. Just can't do it. Your solution is not acceptable to me or new owner. Can you please provide details on how to escalate this to a complaint? What if I cancel DD and then set up new DD with new owner details?
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia do you actually have humans employed at your call centres ? After spending a total of 6 hours going from one recorded message to a automated line I have given up. I have absolutely had enough of your lack of customer service poor service poor quality broadband
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RVNS Artik - Marcos
(@xArtik) reported
from
Milton Keynes, England
@DarkDroid__ @Jukeyz @virginmedia I have Hyperoptic and really is the way. Takes literally minutes to get all activated & never had any issues in 8 months with it.
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Baz Twyman
(@bazra1987) reported
from
Aylesbury Vale, England
@virginmedia it says on your app the servers are down? Is this likely to last long
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Phyllis Charles
(@flissaggie) reported
from
Luton, England
@virginmedia been trying to speak to someone about my contract been fobbed off ' our system is down' or ' I will call back' still waiting!!!
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Ashley
(@randellauk82) reported
from
Luton, England
@virginmedia so I’ve had a merry go round of experiences for the last few months I’ve had to give advice to managers engineers etc when I contact about issues I want to out this forwards do a job do it right correct. Say a time call me don’t not call happened 3+ times 1/2
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
Dear @virginmedia Congratulations for the worst possible Customer Service going. Been hung up on twice. You don't deserve to be in business
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M.I.K.E.Y
(@MikezHR) reported
from
Luton, England
Im seriously getting fed up with @virginmedia care to explain why u charge big money for a **** service
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia #virginmedia lied to me when I join the network they I get a recommendation offer but I don’t get 😣
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Derek Welton
(@ampthillweltond) reported
from
Milton Keynes, England
@virginmedia can I be advised how to get on web chat please to sort my bills out help@needed asap please
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Tony
(@tony_cop) reported
from
Ampthill, England
@LloydGriffith @virginmedia The worst company to deal with by some distance. Can never talk to anyone. Just some automated guff. Where you go round in circles
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Dom O'Riley
(@domoriley) reported
from
Milton Keynes, England
@virginmedia And @virginmedia another point.. you say you offer compensation when your service fails.. not charging me for something you aren’t delivering is NOT compensation.. like going to a restaurant and being told we won’t be charging u for the food we won’t serve!! A disgrace
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia Same as usual. Bots. Round and round in circles I want to cancel virgin media. Maybe you will contact me when I cancel any further direct debit payment 😡😡😡
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia Via email and even I called the customer service also 😞
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SteveG@ERS
(@ERS_SteveG) reported
from
Toddington, England
@skytv very poor service when switching to your service. Currently left without broadband for 2 weeks due to a BT Engineer not being able to go up a ladder to fit a cable! Regret leaving @virginmedia
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Pjay100
(@pjay_100) reported
from
Luton, England
I spend more time resetting my virgin media router than I do watching it. Intermittent signal issues for over a year now
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Ashley
(@randellauk82) reported
from
Luton, England
@virginmedia so I’ve had three weeks of hub issues 3 engineers out I tell you how to fix the issue but ignored 3rd manager to promise call backs and got nothing had 3 days wasted of my time and down service. Getting very 😡 when big companys disrespect their long term customers
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia That's ridiculous. It's a business. Internet is critical. Thats not an acceptable solution
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I Make Stuff Up On Tw*tter
(@sjdhatters) reported
from
Stoke Mandeville, England
@virginmedia Company has been wound up so there won't be any concerns about liability. This wouldn't be an issue if account had been set up properly in the first place Tried to do it properly and will screenshot the chat for future legal recourse
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia 1st issue not being able to change address from 1 property to my new address (new build). 2nd issue trying to speak to someone to cancel our account.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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aysha
(@AysHa871) reported
Nothing is better than a great customer service from virgin media, we starting the day bootiful.
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jonesy
(@jonesy55069032) reported
@virginmedia Virgin Media are the worst company I have ever dealt with. Won’t let me cancel even though they’ve not upheld their part of the contract. Internet has been intermittent for 6 months yet want to charge me £140 disconnection fee. Do not enter into a contract! You’ve been warned
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ComplyMe Ltd
(@ComplyMe1) reported
@virginmedia - no business broadband since 25 November and absolute no customer service no response to raising faults via their website. This is appalling customer service where it is impossible to speak to anyone.
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toto savage
(@evilstitch) reported
@virginmedia I’ve checked it a number of times whilst having the issues over the past couple of weeks, the issue has arisen since my Volt upgrade was put on, and the broadband upgraded to 350. The last time it was upgraded the hub wasn’t setup properly and resulted in similar problem
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
@virginmedia GOOD NEWS.....2 engineers arrived to replace our external cable BAD NEWS.... the could not be fixed as issue further underground :-( waiting on different dept to attend Fingers 🤞
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Elaine Rundell
(@laineyrun) reported
@virginmedia (2/2) As someone who worked in customer service for many years, I would never speak to a customer like that never mind shout at them.
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Laura Dorrington
(@flora_bean) reported
@virginmedia It's warm at the top. Signal seems to be back for now but did drop off this morning. I can't even remember when we got it. Many years ago.
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si
(@Si2358) reported
@virginmedia I need some urgent help and your customer services don’t help… I have wiring that is exposed and live and sparking on my property and they are saying they will come out in 10 days time ?
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Brontë Appleby
(@BronteAppleby) reported
@virginmedia Thanks for this KF. Just to clarify that I can't put my email address/password in at all when I use webmail to sign in - it goes straight to the error message when I click the email button. Does that impact what I need to do with My VM? Thanks again.
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Eternle Ⓖ
(@EternVictoria) reported
<min.att @virginmedia Cancelling a trial contract that you never used, also have nasty settings that disable any next provider using internet on your phone without hassle. Cancellation not allowed in store nor online. Waiting time on the phone: 1 hour on average. Its is abuse.>