Virgin Media Outage Report in Dukinfield, Borough of Tameside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dukinfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dukinfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dukinfield, Borough of Tameside, England
The most recent Virgin Media outage reports came from the following cities: Manchester, Sale, Bury, Oldham, Stockport, Rochdale, Stalybridge, Altrincham, Wilmslow, Littleborough, Salford, Dukinfield, Hyde and Knutsford.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Sale |
Internet | |
| Manchester |
Wi-fi | |
| Manchester |
Total Blackout | |
| Manchester |
Wi-fi | |
| Manchester |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dukinfield, England
Latest outage, problems and issue reports in Dukinfield and nearby locations:
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
Every time speak to @virginmedia @Virgin customer service I die a little bit inside #emogirl
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Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia No it’s not, and it has now transpired that your customer services agent told me a direct lie that there was a fault in my area when there is not. Someone else has now booked an engineer to come out - next Wednesday. I can’t even have my heating on as that’s controlled vía wifi
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Laura May
(@Laura_May_Ness) reported
from
Manchester, England
Hi @virginmedia I have just moved into a new apartment where Wi-Fi is included. I have registered as a resident and I have received a pre-contract email but no account number and I am unable to connect to the Internet. Can you help me set things up?
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia you have caused me nothing but hassle for months now. Your customer service team are completely useless.
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia I spoke to your customer service team on 2nd January who advised all issues had been resolved and my sim card was being sent out by royal mail delivery. Even with any postal delays out of your control it seems odd that it hasn't arrived.
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Dave
(@bigdave22003388) reported
from
Manchester, England
@virginmedia im guessing technical support ain’t working ? Got no tv and can’t get any help
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officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@virginmedia If you want I can send pictures and ALL THE emails .I don't have the time to keep discussing the same situation with yet another virgin media support staff . My time is precious.
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia Don't give me your copy and pasted waffle. You have done nothing to help. You have been an absolute thorn in my side! "I'm so sorry you feel this way" is such an outdated and terrible response from a marketing point of view btw.
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia I've been a customer for 10 years. Is this how your treat your loyal customers?
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Nathan
(@nathangreen101) reported
from
Ashton-under-Lyne, England
Hi @virginmedia is there a particular reason your engineers phone to say they are here but never actually turn up?
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Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia In the orders and appointments section it says there are none. The text I have received confirming the appointment and threatening me with a £25 fine is different to the one offered to me by your customer services.
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johnsonhomes
(@johnsonhomes2) reported
from
Sale, England
@virginmedia The guy I spoke to at VM yesterday said that she wouldn’t be eligible for a “disabled” phone line to be installed because it wasn’t claimed when they dug the front garden up 18 months ago. We were never given this as an option at the time, if we had we would have insisted on it.
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Simon Manning 🇪🇺 #FBPE
(@SiManM20) reported
from
Manchester, England
@virginmedia Will do. That was your cue to step in and offer some ‘customer service’ btw.
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Chris Atkinson
(@AckersStorm) reported
from
Middleton, England
@virginmedia when will the broadband issues be fixed properly in my area?
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Howard Woolfenden
(@Woolfie30) reported
from
Rochdale, England
@virginmedia yet again my Internet isn't working. 18m on the old Internet and not one outage. now on the new and 'improved' service and yet another outage, so many outages already.... come on sort it out I'm paying good money for this......
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officially Gaynor Austin 💙
(@birdflu_7) reported
from
Manchester, England
@MartinSLewis I'm not sure if you can help me but here goes , in August I ended my contract with @virginmedia & to cut a long story short they still owe me £87 .+ They sent me a cheque in my maiden name so I returned it with a second copy of my marriage cert same as in 2015 1.
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Simon Manning 🇪🇺 - SiManM20@mstdn.uk
(@SiManM20) reported
from
Manchester, England
@nrgloz @virginmedia Your paying 75% of what we are for 35% of the d/speed there. Neighbour has just switched to Brsk - it’s full #fttp so 1Gb both up/down rather than the 52Mb UL Virgin offer via DOCSIS. £40pm
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Mark Armstrong
(@mark001282) reported
from
Manchester, England
@virginmedia As I say. I don't like publicly shaming a company that was once good. But your customer service is an absolute disgrace
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Anthony Taylor
(@anttaylor23) reported
from
Manchester, England
@virginmedia The what's app line is fine, your advisers don't seem like they want to keep me as a customer. Well not for a decent price anyway 👀
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Smyth Harper 🏳️🌈🏳️⚧️🇺🇦☘️
(@sharper76) reported
from
Manchester, England
@virginmedia I’ve just connected a new router for faster speeds and it isn’t working. I’ve called up and your customer services person who told me contradictory information, put me on hold and then hung up on me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MinaMo
(@MinaMo_212) reported
@virginmedia I just don't think I want to repeat myself for a 4th time. I'd like to know if a UK based customer service department can contact me or not?
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Radost Dineva
(@radostdineva88) reported
@virginmedia I rebooted it a few times, it is not working. I believe that there is a problem around my area, I checked with my postcode and it says that there is an issue and it should be fixed by 12 pm today. Many thanks,
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Miss M
(@K_Mrozinski) reported
@virginmedia Yes, service checker confirmed an issue but doesn’t advise when it’ll be fixed. Two days of this seems excessive !
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Yas
(@Yas_Mahtab) reported
@virginmedia That’s the issue, I’m always speaking to offshore customer service representatives and their service is shocking! I’ll call again today
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Giorgio Aquila
(@GiorgioAquila) reported
@virginmedia The service is back online but I am still experiencing my connection be very slow from time to time. Is it something linked to the servers, to the router or something else?
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MTL
(@MTLalley) reported
@virginmedia ...so for the past year I have not been able to log in, this meant I could not use the TV anywhere as I cannot log in. When I have called, they have not been able to sort, I have had an Indian call centre rep who was very hard to understand and just didn't get the issue...
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T
(@SmicersRight) reported
@virginmedia @kiwi_cupcake89 Virgin, It is 5th June now and I am having the exact same issue. App won't let me create an account as won't accept any password- your IT team have not fixed the problem and from searching Twitter this is a common problem!
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Campbell Goodwille
(@randomrouleur) reported
@vmbusiness Your contact form is not working (even on Firefox, as suggested) - how do we get in touch with you?
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Frying Tonight 💙
(@tonight_frying) reported
@danblythewriter @virginmedia It's almost as if the system is a bit crap or something.🤔
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Adam✌️
(@poeticjustice92) reported
@virginmedia Annnnnnd now is the first drop in connection of the day! AB, I’ll let you know of every one of them, your site apparently says there are no issues in the area!!! Great service, would highly NOT recommend.