Virgin Media

Virgin Media Outage Report in Croxdale, County Durham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Croxdale, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croxdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Croxdale, County Durham, England 08/05/2025 13:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Croxdale, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Seaham, Newton Aycliffe, Sunderland, Billingham, Stockton-on-Tees, Consett, Chester-le-Street and Durham.

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City Problem Type Report Time
United KingdomSeaham TV
United KingdomNewton Aycliffe Wi-fi
United KingdomSeaham TV
United KingdomNewton Aycliffe Wi-fi
United KingdomSunderland TV
United KingdomSunderland TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Croxdale, England

Latest outage, problems and issue reports in Croxdale and nearby locations:

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up

  • fredspoon pipkins (@fredspoon) reported from Chester-le-Street, England

    @DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)

  • mrspag47 Elizabeth Pearson (@mrspag47) reported from Stanley, England

    @BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man

  • nickeyley Eee-lee (@nickeyley) reported from Billingham, England

    @virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia hi can someone help me with my broadband

  • Barrymore_Jones Michael Jones (@Barrymore_Jones) reported from Sunderland, England

    @virginmedia I need help

  • HasteukS Sara (@HasteukS) reported from Stockton-on-Tees, England

    @slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!

  • nickeyley Eee-lee (@nickeyley) reported from Billingham, England

    @virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.

  • nickeyley Eee-lee (@nickeyley) reported from Billingham, England

    @virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼

  • jimmyhadman James Hadman (@jimmyhadman) reported from Stockton-on-Tees, England

    @tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!

  • JoBooth10 Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England

    @markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂

  • Poddddddd Jamie Gilbey (@Poddddddd) reported from Stockton-on-Tees, England

    @virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.

  • HasteukS Sara (@HasteukS) reported from Stockton-on-Tees, England

    @virginmedia Agent has disconnected with no notice, appalling service

  • Matt72423 Matty Erskine (@Matt72423) reported from Sunderland Bridge, England

    @virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.

  • lalunatic michael lamb (@lalunatic) reported from Sunderland, England

    @simonrim @virginmedia Worst company going

  • andychristie999 ac (@andychristie999) reported from Sunderland, England

    @virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!

  • alcampion alan (@alcampion) reported from Stillington, England

    @virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ilovecrack43 Most Powerful Gamer (@ilovecrack43) reported

    @virginmedia Internets been out for a few hours and I'm unable to get a number to contact support. Some help would be nice

  • Fallout180180 Robin (@Fallout180180) reported

    @virginmedia hi, can you tell me what the problem is with broadband in gl3 area please. Been down almost 2 hours now.

  • MissLMunster 𝕻𝖔𝖈𝖐𝖊𝖙𝕲𝖔𝖙𝖍 (@MissLMunster) reported

    @virginmedia I'm trying to contact you and it's actually impossible to get any help. Your WhatsApp "help" isn't fit for purpose and they're rude. I've just spent 15 mins on the phone, pressing a million numbers, had to repeat it all and finally, I was informed I'd be put through

  • sashaholly_ S H D (@sashaholly_) reported

    @virginmedia I cannot deal with the constant connection loss while I’m working from home. Is there a known issue in the SE9 area?

  • JangKayani S.T.A.R Consultancy and Training Ltd (@JangKayani) reported

    @virginmedia … so I have a fault with my broadband I have contacted you again and have been on hold for 30 mins then I am diverted to another department. I have to go through security again and then you disconnect the call. What a great service you provide.

  • Kebab_and_Chips We won't need eyes where we're going (@Kebab_and_Chips) reported

    @virginmedia Is this account for Customer services queries as well?

  • chiefmackers Paul McClure (@chiefmackers) reported

    @virginmedia Have spoke to them on that number more times than I can count now. If I’m lucky enough to get through, that call centre will tell me that it’s outta their control & theyll send an email to the outside contractors. Will tell me they’ll call me back to let update me, but never will

  • Bex2016 Becky D (@Bex2016) reported

    @virginmedia Not good enough I’m afraid, I have already tried the WhatsApp route and that didn’t work either. I’d like a manager to call me please. If this doesn’t work, I’ll be making a formal complaint later today

  • KarrieH_R Karrie H-R 🏳️‍🌈 (@KarrieH_R) reported

    @virginmedia I’m struggling to get help with a new order. I signed up to a broadband contract with virgin on the 26.7.22. I was due to receive my router etc on 22.8.22 but haven’t had anything. I keep getting cut off when I try to ring customer service.

  • halton_nicola NicolaHalton (@halton_nicola) reported

    @virginmedia Mmm, doesn’t seem like great customer service….