Virgin Media Outage Report in Croxdale, County Durham, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croxdale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croxdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 17: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Croxdale, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Shildon, Sunderland, Newton Aycliffe, Seaham, Consett and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Shildon |
Internet | |
| Sunderland |
TV | |
| Stockton-on-Tees |
Wi-fi | |
| Newton Aycliffe |
Internet | |
| Sunderland |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croxdale, England
Latest outage, problems and issue reports in Croxdale and nearby locations:
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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James Hadman
(@jimmyhadman) reported
from
Stockton-on-Tees, England
@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Shoemaker
(@Michael04852028) reported
@virginmedia you offer the faster internet, but Jesus Christ I want change service, not available online. I have to spend 1hr+ ringing you, speaking to multiple advisors who tell tell me they need to transfer me elsewhere whilst forcing me to listen jittery hold music. #FFS
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david curtis
(@djcafc) reported
@virginmedia Would be great if we got somewhere near the broadband speed i pay for!!!! Got a son home from uni struggles with zoom calls and has no chance gaming. Numerous calls to virgin waste of time.... rubbish service😡😡
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Daniel
(@drj66b) reported
@virginmedia It’s only one week I’m trying to contact you, every day few calls. Nice to see how you treat your customers. Is it any place i can show people how good service you provide, and leave my feedback and “recommended” you?
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Tonya Watts
(@tonyamwatts) reported
@She_Persisted4 I live in Galway (so may be different more rurally)& have virgin media broadband, its been perfect.Both myself & partner on comp WiFi all day, meetings back to back, both using phones etc and perfect signal. In past year only 1 service interruption & resolved in less than 2 hours
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samantha simson
(@sam_simson) reported
@virginmedia Can you advise how existing customers are meant to contact you? I have never known a company with such poor customer service! No email address, no online chat and days on the phone for sometimes up to an hour with no response! There is no other company like it!
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Kate Crisp
(@kec1964) reported
@virginmedia hi can you advise how I can get help for my elderly neighbour. She badly needs a new TiVo as hers isn’t recording properly. She’s tried many times to get through to 150 and hasn’t been successful. I know you can’t discuss with me but I’d like to help her get sorted
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Alan Smith
(@CllrAl) reported
@virginmedia So if your phone service is not working properly what am I supposed to do. Keep wasting an hour for you to just hang up without answering. If you can enable a contract online you can cancel it.
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Jason Manninjg
(@JasonManninjg) reported
@virginmedia Outstanding complaint about poor broadband. Also a new issue of one days notice before our bill nearly being doubled. Cut off after waiting for an hour or so.
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lesley osborne
(@lesleym7157) reported
@virginmedia 55 Minutes on hold to cancel and you’re system has hung up on me !
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Siân 🏴
(@sianijames) reported
@natalieowen2924 @Camclarky @virginmedia Agree. Shocking customer service. They said it’s cos of the pandemic when I rang last week to argue about the doubling of my bill. I said it’s not a new thing that it’s impossible to get through on the phone.