Virgin Media Outage Report in Croxdale, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croxdale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croxdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Croxdale, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Stockton-on-Tees, Billingham, Newton Aycliffe, Peterlee, Durham, Consett, Washington, Chester-le-Street and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Stockton-on-Tees |
TV | |
| Stockton-on-Tees |
TV | |
| Sunderland |
Internet | |
| Stockton-on-Tees |
Internet | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croxdale, England
Latest outage, problems and issue reports in Croxdale and nearby locations:
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
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Craig Shitpeas
(@CraigShitpeas) reported
from
Sunderland Bridge, England
@virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
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Paul Humphreys
(@MrPaulDH) reported
from
Washington, England
@virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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Karen Veater
(@karenveater) reported
from
Sunderland Bridge, England
@virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Ateh
(@SusanAteh) reported
@virginmedia I’ve been ignored since June having terribly service only a last week was a technician ordered and it’s taking a week. I was falsely brought into another contract and internet got worse. Management said they will listen to the call and have not!
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Mark Silver
(@MarkMit24823340) reported
@merluscaalex @virginmedia @instant_help22 Thank you, Gloria. Cancelling direct debit now. Disgusting treatment by their customer service.
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John Skoteiniotis
(@j0hnskot) reported
@virginmedia And now I have to wait again for someone to "fix" something you broke. IF it's fixed at all!!
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Virgin Help
(@virginhelp) reported
@Lucy270268 Hi Lucy. We're sorry to hear of your internet issues. We've tagged @virginmedia here so that they can help. Thanks, VH.
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BlackOutEmzZ
(@BlackOutEmzZ) reported
@emmalition Haha I know the feeling, currently got the same issue. Sky is the worst Internet provider I ever had. I'm going to change it soon to Virgin Media.
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Stuart Edward
(@JacknifeStein) reported
@virginmedia Yeah it’s says there’s a problem but does not specify what it is and keeps getting extended by 4-5 hours when the time stated is reached. My wife works from home and is being seriously disrupted by this. I would appreciate at least a reason for why it’s down.
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Roxy Ward
(@RoxyWard) reported
@virginmedia won't let me cancel my account because I don't want to give out my new address, which you claim is needed to send a return box out 10 days after I cancel. Why? Why drag a no-longer-working plastic box to the new address? Just send the box now? Why ask this?
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John Skoteiniotis
(@j0hnskot) reported
@virginmedia I cannot believe how awful your service is. I went from having a tripping hazard cable and a connection that went up and down every hour for 20 days, to having no internet at all after your engineer left and having to wait again.
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Mark Silver
(@MarkMit24823340) reported
@virginmedia @NatGeoUK Just called to upgrade package, your operator was rude, then locked me out of my account, then hung up on me. EXPLAIN. Cancelling!
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LouiseWPA
(@LouWhiteheadPA) reported
@virginmedia They have redone my O2 contract and sent it through on email. I do not want that. How do I cancel it? I can't spend another hour on hold.