Virgin Media Outage Report in Croxdale, County Durham, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croxdale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croxdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croxdale, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Chester-le-Street, Sunderland, Durham, Washington, Newton Aycliffe, Billingham and Consett.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Chester-le-Street |
Internet | |
| Chester-le-Street |
Internet | |
| Sunderland |
Internet | |
| Sunderland |
Internet | |
| Durham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croxdale, England
Latest outage, problems and issue reports in Croxdale and nearby locations:
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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James Hadman
(@jimmyhadman) reported
from
Stockton-on-Tees, England
@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
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Jay rix
(@shreklandpony84) reported
from
Billingham, England
@virginmedia can you explain to me why I still can't access fifa20 ultimate team . This is still a ongoing problem since Friday
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Barbara Rich
(@BarbaraRich_law) reported
@AudreySuffolk @Nationwide @virginmedia Happy birthday, Audrey, and sympathies - I’m sorry to hear that retail financial and other consumer services continue to fail adults who lack capacity and their attorneys, a subject of which I sadly have both professional and personal knowledge
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Alex Williams
(@Belasaz_) reported
@virginmedia having constant issues with our connection, I have to reset our router 4/5 times a day. This is every single day without any good days. What's the best fix for this as working from is impossible. Having to use my mobile data!
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Ang Hemsley Hall
(@AngHemsley) reported
Massive shout out to Del from @virginmedia and has fixed my issue after speaking to numerous other people from his company he got stuff done!!!
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Harrison
(@Hariboee) reported
@virginmedia Why does my upload keep dropping when I’m trying to produce a stream? I shouldn’t be dropping any network frames
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Audrey Ludwig
(@AudreySuffolk) reported
I’ve spent my birthday failing to sort out stupid problems caused by @Nationwide and @virginmedia both of whom cannot seem to cope with powers of attorney ( and that having sent them one means they need to deal with my mum and I not my disabled dad)
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luca DeRella
(@lucadreenalize) reported
Virgin Media is terrible! 4 days without wifi last week, today wifi keeps going off... during a pandemic where people need to work from home! But of course I've received a bill ignoring my loss of income. Disgraceful! @virginmedia @BBCWorld @RightToPlay_UK
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Kevin Johns
(@Ray_Stubbs) reported
@virginmedia In that case if I was to cancel now would I have to pay the £240 early contract ending fee as I am only one week over my cooling off period? I think I know the answer because you are a set of robbing **** but thought it was worth asking
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Barry Stewart
(@barry02121983) reported
@virginmedia I'm moving house and @virginmedia can't provide me with there service in my new house so I have to give them £240!!! And post there kit back to them! Absolute shambles wouldn't recommend them to anyone! Stay away!
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neil
(@neilololol) reported
@virginmedia no broadband all day today, tv and broadband intermittent all day yesterday for both us and our neighbours. service status is saying there's no issues in the area, which there clearly is. any chance of us being able to use the services we pay for???
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Jessica
(@poetoftruth88) reported
@virginmedia @richardbranson been trying to leave your company since the 16 of December due to moving in January. Email complaint ignored and disconnection request ignored. Still being charged?!! Can’t leave your company as was passed through five departments and nothing resolved