Virgin Media Outage Report in Croxdale, County Durham, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croxdale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croxdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 30: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (40%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Croxdale, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Washington, Stockton-on-Tees, Consett, Stanley and Shildon.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Washington |
Internet | |
| Sunderland |
Internet | |
| Stockton-on-Tees |
Internet | |
| Stockton-on-Tees |
Internet | |
| Consett |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croxdale, England
Latest outage, problems and issue reports in Croxdale and nearby locations:
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney
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James Hadman
(@jimmyhadman) reported
from
Stockton-on-Tees, England
@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Jay rix
(@shreklandpony84) reported
from
Billingham, England
@virginmedia can you explain to me why I still can't access fifa20 ultimate team . This is still a ongoing problem since Friday
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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O2 in the UK
(@O2) reported
@JohnWil07814753 Hi John, everything remains the same for now, so a customer’s existing O2 and Virgin Media deals won’t change. But we’re looking at what we can offer joint customers in the future. Make sure you're opted in to marketing texts/emails for any updates on offers.
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Oliver Davenport
(@TheOlDavenport) reported
@virginmedia Liar. You offered webchat if I sat and waited for up to 3.5 hours. Funny how you reveal how to solve a problem but are incapable of enacting it
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Matthew Taylor
(@Taylorstar1987) reported
@virginmedia These connection issues are happening on wired and wireless devices, the tests come up with no errors, though one time when i tested using the phone instead of webpage to test it detected an error reset the modem but still the issues persist.
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Leanne Coyne
(@LeanneCoyne1) reported
@virginmedia literally the most abysmal customer service today ! Absolutely raging !!!!!!!’ Cannot cope with these children you employ
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Fed Up Of Socialists
(@NotoSocialists) reported
@graham_bloor @avroenergy Customer service is as bad as virgin media
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nick kendall
(@Kendall100Nick) reported
@virginmedia There have been times when we have had no service & times when we have had a reduced service. I don’t understand why your derisory refund is not applied automatically in this situation? You know when you are failing your customers - why do you wait for us to ask for a refund?
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Cara (insta - cjlfitandhealthy)
(@kidda7183) reported
@Mitz__P @virginmedia @O2 I’m just hoping O2 fab signal doesn’t go all wrong and have problems when merged I really don’t rate VM Got a feeling this is a BAD move
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F. Otto Chua
(@fottoc) reported
@virginmedia Yes, your voice message indicates that you are aware of the outage and that engineers will be on site. The outage started last night at around 22:00. Mr. #Branson needs to know that Virgin Media affects more people than Virgin Galactic or even Virgin Altantic for that matter.
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nick kendall
(@Kendall100Nick) reported
@virginmedia The only thing I can assume is that you are failing to deliver your promised service to so many customers, that you simply couldn’t afford to be honest and offer automatic refund/account credits. But if you did I think customers would be much less cynical about you....
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Panda 🐼
(@PandaKingPinder) reported
from
Romsey, England
@virginmedia We have tried adding a new service and thinking of leaving as none of the others apply and there is no option to call for upgrading. Your automatic service is not helpful and it would be easier to just go through to speak to someone.