Virgin Media Outage Report in Croxdale, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croxdale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croxdale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Croxdale, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Stockton-on-Tees and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Sunderland |
TV | |
| Stockton-on-Tees |
Internet | |
| Sunderland |
Total Blackout | |
| Sunderland |
TV | |
| Stockton-on-Tees |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croxdale, England
Latest outage, problems and issue reports in Croxdale and nearby locations:
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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Stephen Angell
(@swangell) reported
from
Stockton-on-Tees, England
@virginmedia several recent calls to my landline informing me that my broadband would be disconnected within 24 hours, press 1 etc.. I put the phone down as this is surely a scam?
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia can someone help with getting a broadband booster
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Bev Middleton
(@bev_middleton) reported
from
Sunderland, England
@virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy
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Chris
(@iamchrissharp) reported
from
Washington, England
@virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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Bowman
(@ItsBowmanTV) reported
from
Stockton-on-Tees, England
55 quid a month and virgin media constantly going down. Glad I’m out of contract 🙃🙃
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David Kinmond #FBPE #resist 🇪🇺
(@mackemviking) reported
from
Seaham, England
@tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!
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Jacob Ham
(@JacobAlderHam) reported
from
Coundon, England
@scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.
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Dxrpii_
(@Dxrpiii) reported
from
Chester-le-Street, England
@virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡
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John Blenkinsopp
(@Blenky64) reported
from
Stockton-on-Tees, England
@virginmedia I’ve messaged that number twice - first time nearly three hours ago and still no acknowledgement. I think you need to sort this out or all your customers will leave come on - please let me know why there is no customer service response three hours is hopeless
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia I thought sky was bad...well I’m about to go back to them
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pete wilson
(@wilsopw) reported
from
Stockton-on-Tees, England
@virginmedia what the hell is going on with my broadband and WiFi, its been dropping on an hourly basis currently on hold with your call centre for 30 mins listening to your crap music!
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia Netflix & amazon is not working on my virgin box
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alice✨
(@alicen0rt0n) reported
from
Washington, England
please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wiz n Liz Twitch
(@TwitchWiz) reported
@virginmedia They say that the service has been reinstated but it has not yet come back and I won't be able to do my day stream on schedule because of this.
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andy
(@andyedin_) reported
@virginmedia Maybe also add that I’ve now had to log this with the Centre for Effective Dispute Resolution (Application No: 637113). I mean I have tried practically every other route you’ve suggested to me. @cedrsays @CEDRConsumerADR
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Martin Dickson
(@martin_dickson) reported
Breaking news: @virginmedia sack entire customer service staff in desperate money-saving gambit- or so it seems if you try getting through to them. Awful, awful service.
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Claire Kavanagh
(@ClaireKavanag19) reported
@virginmedia Its not the wait time it just does nothing. Doesnt even take you in to a queue. It stays at the same screen. It tells you to click on "chat" as you will get a better deal but how can you get a better deal if it doesnt work!
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James Archibald
(@ArchieSnC) reported
@virginmedia I've literally never been this frustrated with a company. It's the simplest, simplest fix. I just need to speak to someone who can help and the first 3 or 4 levels of phone support clearly can't
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Amy Barson
(@amy_barson) reported
@virginmedia Trying to cancel my contract, been on hold for ages. Any way I can speak to someone online/is there a better time to call?
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Maenie
(@Maenie) reported
@virginmedia My neighbours Virgin internet has been taken from my Omnibox rather than having their own cable from street. Engineer visited on 14 April and said it was causing my internet issues. I need to know when it will be resolved.
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Simon Newby
(@simonnewby) reported
@Saints_Mike7167 @SueSuezep @virginmedia Spent 4 months trying to get them to install in my flat. 4 missed appointments and then buggered up the connection as they hadn't sent the faceplate. Still waiting for apology and compo for the damage. Sky fitted in 20 mins including fixing Virgin's mistakes.
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James Morton
(@jamesmorton1892) reported
@virginmedia why is no one answering the phone. Then when call connects after 50 minutes you hang up. Chat isn’t working either.
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Pooja Arora
(@PoojaAr32762875) reported
@virginmedia You are not helping at all...I am fed up of the same message from VM to have patience....I want VM to cancel my account as I am not going to pay you guys more money and deal with my complaint ASAP