Virgin Media Outage Report in Aylesford, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Aylesford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Grays, Maidstone, Gravesend, Chatham, Rochester, Tonbridge, Dartford, Sittingbourne, Royal Tunbridge Wells, Aylesford and Gillingham.
| City | Problem Type | Report Time |
|---|---|---|
 Grays |
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| Maidstone |
Wi-fi | |
| Gravesend |
Phone | |
| Gravesend |
||
| Gravesend |
Internet | |
| Maidstone |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aylesford, England
Latest outage, problems and issue reports in Aylesford and nearby locations:
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graham wilson
(@dankennik) reported
from
Leybourne, England
@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hello, I've tried rebooting the hub and it has made it worse. There was nothing listed on the site as a problem for my area. I can't get through anything on Netflix without 4,5 maybe 6 stops to buffer.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@bjorn_haynes @vmbusiness Took over 9 days to fix my business land line, retail shop, had customer panicking that we had closed. Not what you want to here. Then no broadband for two days couldn't take care payments, cost us 1000s. Then when down again this week. Biggest threat to my business is virgin.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Karl Holden
(@karl_holden) reported
from
Gravesend, England
@virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @CooperativeBank I’d like you 2 claim back all my DDs from @virginmedia as I’ve not provided me with the services they charge for having to write this via 4g as I can’t connect via BB says try again, did with 4G works fine now. Please also cancel all DDs. now
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Claire Williams
(@claire_m_willia) reported
from
Gravesend, England
@virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@virginmedia Honestly don't think @virginmedia can provide a worse service. Over the last 6 weeks I've had to put up with over a week of no phone lines, last week almost three days with no broadband so cant process payments, and now it's down again. Unbelievable 😠😠😠, costing £1000s
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@JasonHodge71 @virginmedia happened to me tried explain the issues I was had after a 45 min wait. He then kept talking over me when I called him about it he hung up. Seems par for the list of these Indian call centres. Have you noticed that you only get a UK based agent when you say your leaving
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@bjorn_haynes @vmbusiness Takes so long to pass through each layer of customer service as well, must have explained the situation 15 tines. You feel unless you push the situation won't get resolved. Case of he who shouts loudest.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
Try and do a help chat on @virginmedia connect app I bet you will still be there the next day waiting for a response or if lucky had one reply 12 hours later asking for you name
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Gravesend, England
Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia You seem 2 4get I have full house Serv costs over a £100 which means betw. hours of 5.30am and 8pm I haven’t got the time to **** around for a week worth of questions taking 24hrs to get a response only to find it’s been ended by them as I didn’t answer in two hours! FFS
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Tom
(@tommyewing84) reported
from
Gravesend, England
@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia The link only takes me to our messages nothing else, Normal service resumes!!! Every conversation with virgin is a mess and waste of time!
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Sheila Lakey
(@sheila_lakey) reported
from
Sutton at Hone, England
@virginmedia Due to changed circumstances I need to transfer WiFi into my name. Emailed acc transfer form with I.D on 28/4 - no response. Called you on 22/5 (cost me £22. 26) told this would be chased. On 16/6 Contacted on line chat - useless so called at further cost still no help!
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi thanks already tried lots of this and we've only had the problem for past couple of days so I can't see why it would be an issue with the Ethernet cable or positioning.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Grizzo
(@StreetsofGreezo) reported
@virginmedia Yep been doing that for 8 days as well. No help there just get fobbed off to a imaginary technician that never arrives. What am I meant to be paying for? a paperweight?
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Phil Massey
(@Philmassey85) reported
@virginmedia Then when I contacted your tech team after all that I was advised to restart and give it 24 hours after being told it might be due to a local outage that they couldn't provide me any details about so asked to make a complaint! Which wasn't logged! And I am back to square one! 3/3
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Sarah
(@blondetwin1710) reported
@virginmedia Connectivity problems and upgrading account. But according to the man I spoke to, only new customers get the better deals. He seemed to feel our connectivity problems were our problem, not yours.
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Grizzo
(@StreetsofGreezo) reported
@virginmedia Sends me off to a "Technician" that never arrives. Am really considering leaving as theres been no service here.
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Glenorchil 🇨🇦🇪🇺
(@Glenorchil) reported
@ShippersUnbound @IvorGCampbell @virginmedia nightmare, tier 4 lockdown and no internet, bad news. Our Sky went goofy yesterday and that was bad enough.
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Phil Massey
(@Philmassey85) reported
@virginmedia When I have spoken to someone I have tried router restarts, a new virgin hub was sent out, I've split my WiFi signal, taken off all devices bar 1 or 2 because there were too many connected! (Made no difference) And an engineer has been out and provided new cable. 2/3
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David Leroy Selllers
(@LeroyDLS) reported
I have never experienced such bad customer service before like I have just from @virginmedia . I am literally cancelling because of this. Horrendous experience- I’m going with @skytv #virginmedia #badcustomerservice #skytv
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Sarah
(@blondetwin1710) reported
@virginmedia Well that would be easier, but having tried to change my email with yourselves already you haven't done so, so I cannot access online. Several issues and none of them resolved. I thought during times of pandemic WiFi services would be more up to scratch for people to stay at home
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Chrissie Walsh
(@ChrissieTinks) reported
@toml86 @virginmedia I've been trying to get a response to a written complaint since September. Even the complaints department are worse than useless!
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Sarah Cannell
(@scahb69) reported
@CJ_the_Vampire @virginmedia Have just had the identical conversation re: VM blocking the Vodafone sure signal port @vodafone say it’s a common problem known to both companies but neither appear prepared to resolve it