Virgin Media Outage Report in Aylesford, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Aylesford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aylesford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Aylesford, Kent, England
The most recent Virgin Media outage reports came from the following cities: Gravesend, Gillingham, Grays, Dartford, Tonbridge, Maidstone, Chatham, Royal Tunbridge Wells, Rochester, Sittingbourne and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Gravesend |
Internet | |
| Gravesend |
Internet | |
| Gillingham |
Internet | |
| Gillingham |
Internet | |
| Grays |
Internet | |
| Gillingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Aylesford, England
Latest outage, problems and issue reports in Aylesford and nearby locations:
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog
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Sarah Waygood 💙
(@SarahWaygood) reported
from
Sutton at Hone, England
@virginmedia please could someone contact me. On hold for 20 minutes. No TV service.
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Sara Rainwater
(@sarainh2o) reported
from
Sutton at Hone, England
.@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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ML Shelton
(@Bomber_RBS) reported
from
Gravesend, England
@skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus
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Elise
(@elise_john85) reported
from
Maidstone, England
I do love a Friday morning where my @virginmedia broadband is a crock of **** 😠 it’s not like I have work to get done
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!
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Abi
(@AbiMuddiman) reported
from
Royal Tunbridge Wells, England
@virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?
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Elise
(@elise_john85) reported
from
Maidstone, England
@virginmedia Nothing was happening that was the issue. After nearly 2 hours and 4 reboots I was finally able to start my working day
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
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Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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Ean Irwin
(@Ean_I) reported
from
Sutton at Hone, England
@virginmedia 2 minutes to go in the Champions League final and everything has gone down! Expected fix time 16:00 tomorrow. Are you serious!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Suzanne & Steve
(@thegallyfamily) reported
@virginmedia No thanks we will just cancel our contract. You haven’t kept your side so we see that we can walk away especially as we can get a better deal and more reliable service elsewhere. We will ring and do this as soon as the phone service is available
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Chris Covill
(@ChrisCovill) reported
Just been screwed by @virginmedia I have had to leave them after 20 years because they are unable to provide me with working broadband. I am out of contract but am being forced to pay them £129 despite no service provided. I feel like I have just been mugged.
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Dave
(@Kaampo_4) reported
@virginmedia "Looks like you’re having trouble connecting to the Hub" I've done these tips yesterday and repeated this evening whilst on the phone to virgin. I explained wired connection is fine (500gb DL), but wireless isn't working
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Scout Dangerously
(@3lionsyankee) reported
@LouB13 @virginmedia Yeah ours is down too in B29.
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Max Sheridan
(@SheriDango92) reported
@BeckyCoulthard @virginmedia Never seems to go long without crashing or playing up.
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Ross Tremain
(@TremainRoss) reported
@virginmedia Called and no one can tell me if there's going to be a fix , instalcom techs today said its never going to happen. Construction are saying it might be a area manger problem (meaning a cable audit) and call centre are saying the works booked in for the 14/3. Help
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Suzanne & Steve
(@thegallyfamily) reported
@virginmedia Yes it is on there as it was all day yesterday all day Saturday and all day Friday and the Saturday previous. All services off on 5 occasions all during the day but never any explanation from you lot or any thought to the customer experience
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Fran moody
(@MoodyFran) reported
@virginmedia 57 minutes,5 people, unresolved and phoneline disconnected. Try to make a complaints and no complaint email accept encouraged to ring again. Can someone provide me with a contact or someone who understands how the business operates and can actually answer my issues!!
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Kerry Chapman
(@kerrychapman60) reported
She is confused, angry and frustrated at your incompetence. I am astounded that your systems are so appalling that each agent does not know what has happened on other channels. In my 40 tesrs in IT, this experience is truly outstanding as an example of poor CX. @virginmedia 🥇
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Bb
(@Trev_vamp) reported
@virginmedia Yes I’ve tried but it’s not working. Please can someone contact me please, the issue is now effecting my TV