Virgin Media Outage Report in Clayton-le-Woods, Lancashire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Clayton-le-Woods, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Clayton-le-Woods and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Clayton-le-Woods, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Blackburn, Bolton, Preston, Wigan, Chorley, Southport, Leyland and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Blackburn |
TV | |
| Blackburn |
Internet | |
| Blackburn |
||
| Bolton |
Total Blackout | |
| Preston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Clayton-le-Woods, England
Latest outage, problems and issue reports in Clayton-le-Woods and nearby locations:
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Nick Poynton
(@reg14reg) reported
from
Bolton, England
@virginmedia @virginmedia it’s no excuse and with the gas works I can only presume they have gone through a network cable. But I have not seen one engineer or van anywhere near the main port/box for Virgin to try and fix this since 0900 today. The time has just been going back and back allday
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia I need a wifi booster for my house, when am I able to get one? Says you’re not taking registrations anymore! The signal in my study is not the best and I need it to work from home
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia do you have an email or a direct telephone to make a complaint too please? I’ve had to make several complaints since joining which get rectified them something else goes wrong and I am sick of it
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia can someone explain that why after several issues I’ve had with you, that you think it’s ok, to hike up the bill £20 a month on a fixed fee contract?! #disgusting #poorservice #donotrecommend
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sarah
(@ms_sasmassey) reported
from
Preston, England
@virginmedia hi my tivo remote is broken trying to order new online and an error message comes up. Can't get through on the phone Help
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SJK
(@SammyKnowlesX) reported
from
Banks, England
@virginmedia Where to begin🙄 started with instillation issues, then accused of lying, then billed for stuff that was free in my deal, set up for billing wrong, then just completely wrong bills, then advised my deal was increasing in fixed fee contract, then someone made changes on my
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Michelle E
(@Elle83) reported
from
Walton le Dale, England
@virginmedia why does my super hub 3 keep resetting my WiFi password. I’m having to change it through settings every other day because it keeps defaulting back to the security key, this is causing major issues
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to resolve a home telephone number. I have been promised call backs to resolve this long overdue complaint. But still waiting to speak to someone! #CustomerExperience
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Nick Poynton
(@reg14reg) reported
from
Bolton, England
Well @virginmedia what a disgrace! Phone, internet and tv down from 0905 to current time and now saying next estimated time back up 2300!!! Two people working from home and loss of pay for both! And now no tv for #ENGvSCO match!
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Taz Ali
(@TazAliPreston) reported
from
Preston, England
@virginmedia can someone please message me. I have been struggling to get hold of someone to **** and resolve a home telephone. I have been promised call backs to resolve this long overdue complaint. But still wait to speak to someone!
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Mohammed Seedat | Sports Marketing
(@mseedat0) reported
from
Preston, England
@virginmedia my network is very poor! Getting no signal at all.
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia Your mobile network is crap & your customer service is just as bad.
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✨Shimmi✨ Comms open!
(@ShimmiArt) reported
from
Preston, England
@virginmedia internet yesterday went from 12mbs (11am) to 30mbs (3pm). Today it’s 3mbs. How is this acceptable? No reported issues but our internet goes up and down constantly, sometimes goes off altogether
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Jai Mistry
(@j_dip) reported
from
Bolton, England
@virginmedia currently have had no broadband for the last 3 hours, I am aware the service is down in the area but do you have any indication as to when this will be resolved?
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Help @virginmedia. Once again I'm left unable to ring my doctors because you attempted the direct debit early and it failed. My Oomph sim will now not work until I make a payment. Please that's all I want to do. Do I need to go to Ofcom or the Ombudsman. This seriously effects me
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Dave Gracey
(@lamsom) reported
from
Blackburn, England
@virginmedia There’s absolutely nothing wrong with the phone, I can travel to different areas and get 4 bars on my phone and it works no problem, the problem is in the area I live.The reception always used to be fine but for quite some time now it’s been awful, I currently have one bar.
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Ross Walker
(@Reducedfatross) reported
from
Hindley, England
Guarantees in life ... Death Taxes #virginmedia going down every bastard day 🙄 #virginmediadown
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Mike Leigh
(@mikeleighwigan) reported
from
Wigan, England
@virginmedia And believe me after 10 year service never missing a bill and taking every service I will not be back after this. Not my fault you cannot supply a service so why there is no compromise? Disappointed
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The Monk
(@StephenMonk1970) reported
from
Preston, England
Virgin Mobile. Utterly useless. All I want is to send a text and call people. My bill isn't due until 8th May. There is no online help. Really cheesed off. #virginmobile #virginmedia #virginbilling
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Gail Charnock
(@GailCharnock) reported
from
Shevington, England
@virginmedia You are aware of the problem, told us it's a fault and it's being fixed by 12th April, it wasn't, we rang, you gave us reassurance it will be fixed by the 22nd, it hasn't, we rang got passed around a lot! Now you say it will be fixed 29th. Hands up if you would put up with this?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇮🇪Jamie 'Frodo' H (@Dorm-Room Dogfights)🇮🇪
(@JamieFrodoMMA) reported
@virginmedia customer service is genuinely the worst I've ever interacted with. Your agents are condescending, unhelpful and generally full of sh*t. I've spent the past four weekends trying to complete my service change and have now been charged for a service I no longer have.
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DR Mukesh chugh
(@chugh28m) reported
@virginmedia Tried everything , not working , you can escalate this from your end
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John Davies
(@AdriandaviesJ) reported
@virginmedia No fix time all engineers have left the area. Half our street have been left with no internet, phone and TV. Not the best way to start the weekend.
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Emma Lovelace
(@EmmaLovelace) reported
Virgin media streaming service requires a £35 "setup fee" Why?
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Nelly
(@nelly_france) reported
@virginmedia nearly 48 hours on to your WhatsApp just to cancel my service with you. Is it any wonder!!!
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Simon Cross
(@djxcdjxc) reported
@virginmedia hello, twice now on a Friday at this time my router is failing to connect to the internet. The WiFi symbol is solid but the two connect buttons keep flashing and I cannot connect. GU111YX shows on the service status of your website as having no issues. Please help!
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Barry Spencer
(@Redbazza23) reported
@virginmedia Used WhatsApp before never got a reply.
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Divine Box Ltd
(@DivineBox1) reported
@virginmedia we have been without internet and telephone all day! We run a business and cannot do the postage for orders today! Please advise on the issue and when it will be resolved.
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Dave Seel
(@Wocker35) reported
@virginmedia Yes I did lodge a complaint. I cannot understand why force customers to sign 2 contracts 1 with another company. This may effect credit scores for some 🙁. It’s not logical. Happy to speak to a manager.
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Niall Scott 🇪🇺
(@NiallScott) reported
@virginmedia Do you still have live chat available for customer service? I can’t find it anywhere on your website. I find it much more preferable than a telephone call.