Virgin Media Outage Report in Clayton-le-Woods, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Clayton-le-Woods, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Clayton-le-Woods and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 12: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Clayton-le-Woods, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Southport, Bolton, Preston, Leyland, Blackburn, Wigan, Skelmersdale, Oswaldtwistle and Clitheroe.
| City | Problem Type | Report Time |
|---|---|---|
 Southport |
Internet | |
| Bolton |
Internet | |
| Preston |
Internet | |
| Preston |
Total Blackout | |
| Leyland |
Total Blackout | |
| Bolton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Clayton-le-Woods, England
Latest outage, problems and issue reports in Clayton-le-Woods and nearby locations:
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Jess Hanson
(@JessHansonx) reported
from
Wigan, England
@virginmedia lots of problems with our virgin! How can I speak to somebody!
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trevor jones
(@trev0rj0nes) reported
from
Southport, England
@virginmedia still no contact. Help me out here will you
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David
(@dave6018) reported
from
Penwortham, England
Wow @virginmedia love how your retention team just put the disconnection through and never offered me any thing to even try and convince me to stay
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia also run tests. All came back fine. Significantly below minimum guaranteed speed. Average 20mbps. Disappointed that I was promised a call and never got it. Been on hold too long. Appalling service.
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Tweety Pie 🐥
(@HelenLloyd66) reported
from
Chorley, England
@virginmedia My internet and TV has been very spasmodic for a few weeks now which is annoying however it has and been down now for 24 hours. I am highly vulnerable and cannot leave the house no TV no internet this is not a service
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Aliya shystha Ghani
(@aliyashystghani) reported
from
Preston, England
@virginmedia literally the worst thing ever
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you please tell me when this is going to be sorted and i want some money off my bill please cos now i can’t do no work and i am paying for a service what i am not getting 😢😢😢
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Gareth barlow....
(@Bwfc1976) reported
from
Bolton, England
@virginmedia I can't get in touch to cancel my Internet pls help me out
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia spoken to your “customer service”. Advised that promises for call back on live chat cannot be traced and nothing they could do. The call centre apparently has no record of live chat conversations. Advisor seemed to blame me! For a media company very poorly connected
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Alison Boardman
(@aboardy) reported
from
Walton le Dale, England
@virginmedia reported slow speeds on Sunday. Promised a call back between 2 and 4 hours. Not received. Not getting the minimum guaranteed broadband speed yet paying in full. Proving difficult to speak to anybody. You appear not to care. #poorcustomerservice
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Steph Nash
(@Stephjjmn) reported
from
Wigan, England
@stevenfrost3003 @virginmedia @skytv We had the same problems, went to Sky who are much cheaper with better deals and service, never looked back 👍🏼
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Robert Ashton
(@rashmanlfc) reported
from
Wigan, England
@springviewer @virginmedia Always seem to have problems with yours
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Jim Ewart
(@ewart71) reported
from
Leyland, England
@virginmedia It’s not fixed yet @virginmedia still intermittently losing internet won the wired connection also on demand still not working without dropping out and encountering errors - get it fixed as we are sick of paying you top end broadband for nothing
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia nobody as got back to me again can you please tell me when it’s going to be fixed and i need to get some work done and i am paying for a service what i am not geting are you going to take some money off my bill cos i have lost money 😢
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Sandra Jane Eyre
(@TheICC_Sandra) reported
from
Southport, England
Great service from online service (text) and very helpful call from technical support today from @virginmedia, new hub on way to hopefully resolve issues #customerservice #FirstWorldProblems
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you tell me when it’s going to be fix cos i want money back cos i can’t do my work at home and you are stoping me from working i want to make a complaint cos i pay for a service what you are not providing 😢
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rafik
(@RB10__) reported
from
Bolton, England
Absolute stinker of a service @virginmedia provides
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@dgparkinson
(@DGParkinson) reported
from
Standish, England
@virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond
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Andrew Fielding
(@Andfie) reported
from
Bolton, England
@virginmedia service down again, and your status check also down. Pitiful.
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia @andrewpoile are you going to give people money back cos you can’t provide a service our money off there bills cos i am paying money for a service and it’s not working and people wants to know what you are going to do about it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Not THAT Mr.T
(@SalfordBazza) reported
@virginmedia Not sure on the hub, the lights are all flashing green. Must have been an issue locally as its back up and running again,
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Javi Manzano
(@_jgasteiz) reported
@virginmedia This is not helpful. Is there a reason I can't just send an email with all the answers to all the possible questions you might ask me to cancel my account? I don't have 3 hours to be waiting on the line, being transfered 4 times, calls dropping, etc.
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Craig
(@craigthehunter) reported
@virginmedia I am stuck at home with Covid and your Internet has cut out on me twice in the past two days. I pay a lot of money for this service which isn't fit for purpose at the minute. I expect a better service.
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ً^ Retired Hater
(@BaggedAgain_) reported
@tam_teee Virgin Media are the biggest scam i swear. Charging mad prices only for their service to not deliver. Cuts out atleast once a day which pisses me off the most
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Eileen Craig
(@EileenCraig71) reported
@virginmedia Been on whatapp for 50 mins no closer to resolution yet
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Liz Carnell
(@Newsgirl100) reported
@virginmedia Have you got a phone number please where I can speak to someone about my intermittent VM broadband service which has been hopeless since it was upgraded to a "better" box. Thanks
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Eddy Baker
(@ItsEddyBaker) reported
Please @virginmedia will anyone at your company answer the phone to me or reply to a tweet, at this point I can't even cancel my service with you because I have no means to serve notice. Do I have to ask my bank to stop the direct debit?
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FISTFULLOFBEARD
(@S_21J) reported
@virginmedia I would like to raise one, my final bill and the reasoning behind charges. Why I'm being charged when i have cancelled my service after contract end date and much more...
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lisa burns
(@pumkin72) reported
@virginmedia I’ve had no tv in my living room since Saturday and there is no way to chat to anyone terrible customer service
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John Ravenhall
(@JohnRavenhall) reported
@virginmedia Some of the worse customer service I’ve ever experienced. Left without internet for nearly a month when working from home. Zero customer care. Scheduled call backs didn’t happened. No one interested in helping or even bothered about my situation. Shocking.