Virgin Media Outage Report in Keresley, Coventry, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Keresley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keresley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 31: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Keresley, Coventry, England
The most recent Virgin Media outage reports came from the following cities: Coventry, Birmingham, Warwick, Rugby, Nuneaton, Sutton Coldfield, Royal Leamington Spa, Solihull, Hinckley, Atherstone and Wigston Parva.
| City | Problem Type | Report Time |
|---|---|---|
 Coventry |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Warwick |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Keresley, England
Latest outage, problems and issue reports in Keresley and nearby locations:
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Waited over an hour on hold only to be hung up on by an extremely rude call centre operative after explaining I’m trying to administer my father’s account as he’s just died! @virginmedia you disgust me!
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!
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Ben Gorman
(@bjwgorman) reported
from
Solihull, England
@virginmedia Always but it makes no difference. There have been issues where I live since the start of lockdown. I have made a complaint but it’s gone no where.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Internet down yet again!!!!! Awful customer service yet again!!!
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia I pay £22 for sky sports - asked for it to be removed and the price has only gone down £13 . How is that right, fair or legal ?
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Matt'
(@Matt_Francis98) reported
from
Fazeley, England
Virgin media are the worst internet providers there is for sure
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Neil Churchard
(@Neil_Churchard) reported
from
Solihull, England
Wow just had the worst customer service from @virginmedia can’t say I’ll be staying a loyal customer at this rate 😤
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Mick
(@riverheart79) reported
from
Royal Leamington Spa, England
@virginmedia please call my wife back as she has sat in the phone to you this morning for nearly an hour! She doesn’t want to join the community forum we just want decent broadband please which we had from you for months before you swapped our Hub to this newer one which is poor
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Kapil Chawla
(@kchawla81) reported
from
Coventry, England
@fraughtuk @virginmedia I’ve had the same horrible experience, it’s beyond shocking, and something that needs to be complained with the ofcoum ombudsman... @Ofcom
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Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia Look at that on hold then cut off storey of this issue.... again and again and again and again I’ll just do the same again tomorrow
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Richard
(@TheRamblingElf) reported
from
Birmingham, England
@AksTailor @virginmedia When I had some issues like that I haggled a month or two of free Internet from Virgin until the issue was resolved. Convincing them to do that took an infuriating number of phone calls but it was a satisfactory outcome, I've stuck with them.
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John Grant
(@skyblue_boy) reported
from
Coventry, England
@djmattye @EE @virginmedia Many call centres are the same. If it’s not what they want to tell/sell you it is a problem to them.
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Sophy Ellis
(@SEllisXD) reported
from
Coventry, England
@virginmedia call dropped AGAIN 3rd time today from technical support, can’t use your online service as it’s saying I am no longer a customer but thanks for taking my bill payment today. That’s another 4 hours I won’t get back why is it so impossible to actually get some help?!?
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia After a couple more wasted hours and speaking to two more useless, rude and incompetent call centre operatives your customer retention team actually listened. Might help if ALL your call centres were UK based and had some compassion.
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Kapil Chawla
(@kchawla81) reported
from
Coventry, England
@PapaNichs @virginmedia I wouldn’t recommend you go with virgin in any case, I recently signed up and have been repenting since... try Vodafone broadband hear that they’re proving great service/speed...
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Mick Sharry Esq.
(@Mylesahead) reported
from
Coventry, England
@virginmedia WiFi gone are you having problems ?
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EA
(@K45TRO) reported
from
Birmingham, England
@virginmedia why is your broadband so awful?
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John Stanton
(@Stanton_J) reported
from
Solihull, England
@virginmedia help required, #customerexperience #badcustomerservice waiting for a call back since 1pm yesterday, Six times complained about the issue in last year each time told it will be sorted and it isn’t.... Do you want this customer or do you want to lose another to @skytv
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Emma Jane Wylde
(@EmmaJaneWylde) reported
from
Coventry, England
@Virgin @virginmedia my virgin television and WiFi has gone down throughout my whole are, people reportinf on local community group. When will it be back on? Cheylesmore, Coventry. Need to work from home.
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Ade1701
(@Ade1701) reported
from
Dorridge, England
@virginmedia Does anyone at Virginmedia ever actually answer phones? Calling from my parent’s number, supposed to be listed as vulnerable/priority. No answer for over 40 minutes! The hold music is torture, and zero indication of how long the queue is! Your customer service sucks!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ᴴ²⁸ | STREAM THEREFORE I AM
(@harrysmeaning) reported
@virginmedia my wifi has gone down at 7:36 am and i need to do work. this happens all the time.
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kevin/ DJ KEVSTAR
(@kevinliard335) reported
@virginmedia @sainsburys Due to covid restrictions should be your motto not been able to get through to you for months 32 mins on hold and You cut me off dont give us we stand together crap you extort as much money together you mean
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Alan Turkington
(@thisisAlanTurk) reported
Any other Clapham/South London Virgin Media folk woken up to find their internet is down?
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Darren Craythorne
(@Darrennov68) reported
@virginmedia down again!! Such a poor service
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Gillian
(@gbrux) reported
@virginmedia The only issue was that the account was activated when it shouldn’t have been. Your processes are rubbish, call centre staff just reading from a script and not listening. The only decent service was from the engineer who finally got us on line yesterday.
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Sal
(@Bastien_Lepage) reported
@virginmedia I need to reschedule my broadband installation, but the reschedule link on the website is not working and I won't be in the area to receive the card the technician will leave explaining how to reschedule. How can I reschedule?
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DJ Taj - Kudos Music
(@Taj_Kudos) reported
@virginmedia PLEASE CONTACT ME ASAP!! My internet keeps dropping very frequently. Im supposed to be working from home but can’t do so without my internet running. Been trying to contact customer services but it’s been impossible to get hold of them.
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VCLX1
(@Bong135265849) reported
@virginmedia hey virgin no internet can’t access the service status page says broken can you help check it? Bl26ew
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Dr Jones
(@itoigawajones) reported
@virginmedia @sainsburys Hey @virginmedia how do I make a complaint about your company? I called up to ask but the person I spoke to just kept telling me there was nothing he could do.
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TMW
(@TMW_1987420) reported
@virginmedia 2 main issues causing recording / Series links not working. It's happened with RAW on Monday's, NXT on Wednesday's & Smack Down on Friday's. At least one of every show has been effected & I'm not the only one either as seen a few people mention it.