Virgin Media Outage Report in Keresley, Coventry, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Keresley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keresley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Keresley, Coventry, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Hinckley, Coventry, Nuneaton, Solihull, Royal Leamington Spa, Warwick, Bedworth, Sutton Coldfield and Rugby.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Hinckley |
Wi-fi | |
| Birmingham |
Total Blackout | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Keresley, England
Latest outage, problems and issue reports in Keresley and nearby locations:
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marie lucid
(@marieluc) reported
from
Coventry, England
@virginmedia please could somebody contact a vulnerable person who has a broken TV box in their bedroom. Has no service. Please phone 07806810206. We can fit it if it can be posted out. No one answering customer services, many thanks
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Karl Hall
(@Karlos26899) reported
from
Birmingham, England
@virginmedia 30 day notice submitted and a very disappointed now to be ex-customer!!
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Gary Stevens
(@GaryStevens94) reported
from
Curdworth, England
@virginmedia @JamesMartin013 Same issue. As has previously been stated, this has been going on for weeks. Any chance of actually fixing this ?!!!?!
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Liane Denton
(@Crazikat2002) reported
from
Birmingham, England
@virginmedia It’s not the WiFi, I am hard wired into to the router. So there is no excuse for this poor service.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Just phoned, spent 35 minutes on hold, call answered, questions asked, checks being carried out.......... Phone gets put down!!! Do you expect me to call again for the same atrocious service?? @virginmedia @BBCWatchdog
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Neil Merritt
(@NeilM_100) reported
from
Rugby, England
@virginmedia trying to get in touch to change TV package details. I've signed up to a deal for one price but had a confirmation email with a much higher price on. I need to talk to someone! I've tried the text service but even that won't connect me now.
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia how the hell do I get an email from your company trying to reset a password on the app? All i want (for the last year) is working wifi engineer out last monday said i need a booster no help on phone or app or this absolutely shocking!
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Nickins
(@ninsull) reported
from
Solihull, England
@virginmedia how can you spend nearly an hour on two phones to report a problem with no one picking up. Yet ask me if il refer you. @next stop I’m cancelling my contract.
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia has your mobile online order website gone down? It keeps telling me to message or ring to order?
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John Wilson
(@JohnStuWilson) reported
from
Coventry, England
Hi @virginmedia, my broadband isn’t working, but when I call the automated message tells me to call later as you’re too busy. How do I get my issue raised and resolved?
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
And now you have been offline for over half a day with your website still saying there is no known issue?! I want to make an official complaint to both @virginmedia and @Ofcom , Your service is appalling and your customer service even worse.
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victoria nicholson
(@bicovico) reported
from
Solihull, England
@virginmedia shocking service again today
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David H-T 🏳️🌈🇪🇺🇳🇴🏴
(@psicorps2000) reported
from
Solihull, England
Anybody in B37 with a @virginmedia box having problems with their boxes rebooting? Ours has done it twice without warning this evening.
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
@virginmedia Absolutely atrocious customer service! Waited for my Hub 4 to arrive as we are now paying for highest broadband, it arrives and has wrong power cable inside, phoned to sort, on hold for 20 mins then speak to someone who has IT issues and has put us on 40 mins hold!
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Adam
(@adam_jordan112) reported
from
Birmingham, England
@virginmedia I’m absolutely disgusted with the mobile messaging chat. I have been trying since 11:30am to speak to an advisor and still not getting anywhere. I’d now like to cancel my new order as I am disgusted with the customer service for a new mobile customer!!!
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Mark Cottrill
(@Markycot) reported
from
Solihull, England
I can’t get because Hub 3 doesn’t support it, poor quality control, worse customer service @virginmedia I want it sorted today!!
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia can you help! Or be the useless internet provider you have been for ages!!!!!! No ******* internet is 12!!!!!! ******* joke
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John Wilson
(@JohnStuWilson) reported
from
Coventry, England
@virginmedia It’s an intermittent problem just with WiFi, no problem with connection into the house. Your app tells me my hub is too old.
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Alison Livesey
(@superdooperal) reported
from
Rugby, England
@virginmedia I know it’s not your fault. But no one takes responsibility for resolving customer issues.
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byron parsons
(@byronparsons05) reported
from
Solihull, England
@virginmedia is there any issues with internet today? It’s been down for three hours now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Allen
(@davidjallen0) reported
@virginmedia @Jonnyt316 I've got the same issue. Do we have an ETA on a fix please @virginmedia? Your status page DID show this as an issue last week but doesn't now. It'd be good to have an update
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Tom Coleman
(@tomEcoleman) reported
@virginmedia That's great, but any chance of my Internet working? Been down all day...
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Kieran 🏴
(@Keegs_619) reported
Get a call from @virginmedia at 8pm THE DAY BEFORE I'm due to get it installed to say there's an issue outside and installation has been rescheduled for November 10th, a whole ******* month later! Fuming mate.
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stephen dodd
(@doddy36) reported
@virginmedia I will be registering a complaint and I have highlighted the poor level of service on all social media platforms, 5 days to unlock an account is very very poor
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Zeeda
(@TheLightProvide) reported
@virginmedia There's been WiFi/internet problems in the Nottingham area all day today, any time on a potential fix?
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Brian Beesley
(@dangerousbrian0) reported
@virginmedia it says the following Your membership will be cancelled at the end of your current billing period. So it will cancel on the 11th November that is when it was supose to go to from your payment method to my Paypal account for payment
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Carl Difford
(@CarlDifford) reported
Just back online after internet went down 11.5 hours into my 7.5 hour shift. Rebooting the router for the third time this week eventually fixed it. Cheers @virginmedia - wasn't keen on actually finishing for the day, anyway.
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mistress daisiechains🌼
(@dizzychains) reported
Finally got through to an actual human at virgin media and they said the outtage problems have been an issue since the 8th of August and should be fixed by Friday..?! First I’ve heard of it ffs
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John O'Connell
(@jdpoc) reported
@virginhelp @Virgin @virginmedia No, I've reported it already to you, and you are aware of the issue. Deal with it. You have all the information you need already.
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Human Rights stan account (ready salted crisis)
(@AQueerPanda) reported
@angelinebadams @virginmedia My internet went off last night, so I stopped with netflix and went to stuff on my hard drive, but then couldn't download subtitles :P Virgin is the worst ISP since TalkTalk. Hope you get your line sorted soon.