Virgin Media Outage Report in Kimberley, Nottinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kimberley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimberley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kimberley, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Selston, Ilkeston, Derby and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Internet | |
| Selston |
Internet | |
| Ilkeston |
Internet | |
| Ilkeston |
Internet | |
| Derby |
Internet | |
| Mansfield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kimberley, England
Latest outage, problems and issue reports in Kimberley and nearby locations:
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Kerry Turner
(@4goggas) reported
from
Nottinghamshire, England
@The_Crust @virginmedia I had that pain for several years. Moved house & got a new, shiny hub. I don’t even know what the two different bands are any more. Never see them pop up. For ages VMBB told me that my hub was up to date. Not.
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Dave Maran
(@DaveMaran) reported
from
Brinsley, England
@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia I want to introduce my daughter who has bought a house. £29 a month for tv, broadband & talk weekend. Website is down to reset my password for the referral and the offer ends at midnight.
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕
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Phillip Robottom
(@PhilRobottom) reported
from
Blidworth, England
@virginmedia When you’ve been on hold since 7.42pm then you get cut off after 1hr 3mins of waiting. Awful Awful Awful. This is only the fifth attempt to correct a long term existing customer. As per awful advertisements on TV shall we try and disguise ourselves as new customers!
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Rebecca Hatch
(@hatch_rebecca) reported
from
Ruddington, England
@virginmedia very disappointed in your customer service, unhelpful, defensive and unbothered is best way to describe it. Was on fence about leaving but this has pushed a decision. Always had great things to say about virgin so this is definitely a let down
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Diana Brown
(@dibr150201) reported
from
Ravenshead, England
@virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Andy Yates.
(@Andyy680) reported
from
Mansfield Woodhouse, England
@kevin0u @ASK_des @GMB @LBC I'd love to but here in the east kids I can't get it on the DAB radio and they aren't on the @virginmedia network.
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Mark Butterworth
(@markyb82) reported
from
Nottinghamshire, England
@virginmedia I'm trying to give notice to cancel my mobile contract with you but no one on the phones is actually able to help, turns out they never updated my address now hung up on me #fail #customerservice
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia No faults. Other channels fine. Just sky sports quality is terrible
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Mark Simms
(@marksimms3) reported
from
Selston, England
@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia I would call 150 from my land-line to say that broadband and TV are down, but the phone isn't working either! And your call centre doesn't open till 8 (should be 24/7 when u sell a 24/7 product)
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B&M Installations
(@BMInstallations) reported
from
Nottinghamshire, England
We are having problems with our phone lines today, we’re assured by @vmbusiness that an engineer is working to fix the problem but for now please call 07711576968 to reach us
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TheRealCraig
(@AnIndividualist) reported
from
Annesley, England
Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia Patience! I'm absolutely furious! How dare you assume I'm happy to wait! I hardly have a choice in the matter. I work nights I only get time in the morning for relaxing in front of the TV and I probably won't be able to till Monday cos ur service is shit!
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Diana Brown
(@dibr150201) reported
from
Ravenshead, England
@McGiff @virginmedia And me. Internet down for three days and can’t get through. This happened a few weeks ago and I found the complaints 08000521474 I think 08436580676 is switch board. It worked then. Trying again tomorrow. I am a big fan carol.
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.
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Mark Simms
(@marksimms3) reported
from
Selston, England
Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
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Martyn Bowler 🇪🇺 #FBPE
(@MartynBowler) reported
from
Mansfield Woodhouse, England
@virginmedia so the password reset function on the website is down. Decide to call you but “we are busy and can’t take your call. Ring back after 8am tomorrow” want to introduce my daughter who has just bought a house but thinking of going elsewhere myself
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jak MP
(@JakanoryJones) reported
@virginmedia Yeah twice on the old hub, maybe 4 times on the replacement hub. Im convinced there's something up with the line around my area or perhaps near my house, but this info goes through so many people and I tell so many different virgin people the same and it never gets resolved.
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Bern
(@bernj2702) reported
(3/....) @virginmedia manager calls me a week ago, from their "Resolve" team to discuss my complaint which includes why a manager didn't follow @virginmedia guidelines and call me back. The manager then hangs up on me.... I find out that he was then supposed to call me back...Tbc
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ADutzz
(@ttvadutzz) reported
@DarkKnightFTM @virginmedia Their wifi is awful. My 125mbps package cant get above 30 downstairs in a standard size house, barely get anything in the kitchen. Offer no help other than buying boosters. Will ditch them at end of contract. Absolute disgrace of a company. Promise speeds router cant deliver
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Bern
(@bernj2702) reported
(6/....) @virginmedia they can't do it due to a locked gate. They said they would come back within an hour if i could get the gate open, (which I did) they would be able to do the pull through. Guess what.... They never came back. Ring @virginmedia again to be told they.... Tbc
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Campbell Wilson
(@Campbel05590543) reported
@virginmedia Must have the same tech guys as customer service then as this is delaying many things important too yet will Virgin compensate people..probably not or maybe the offer of 72p like most do for loss of service offer!
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D
(@mixindave) reported
@MoneyTelegraph Renewed phone bills to cheaper prices, got my virgin media bill cut as we where out of contract and got a new customer deal. Every quid helps
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Jason Kneen
(@jasonkneen) reported
@virginmedia I should not have to call you — your status page should say what the problem is as it happens. I can do a simple search on Twitter for your @ and see people messaging you about issues they are having. The problem is not me, it’s YOU.
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Jason Kneen
(@jasonkneen) reported
@virginmedia Every single I’ve told you of issues it’s been hours before you accepted it and updated your status page — EVERY TIME. Stop being ridiculous and listen to your customers and stop treating them like idiots.
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Bern
(@bernj2702) reported
And the saga with @virginmedia contuine. 1 They screw my move installation up by trying to install at wrong address. Installation gets cancelled and they close my account 2 Manager suppose to call me back to deal with the issues in 24hrs. It takes 7 days to get a call back.(1/..)
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Gaffa
(@DarkKnightFTM) reported
@virginmedia Bullshit. Your trying to sell me something that I previously didn't need at all. I'd suggest @virginmedia are trying to fleece customers by narrowing bandwidth or signal and conning them to buy these boosters... Utterly disgraceful.,,