Virgin Media Outage Report in Kimberley, Nottinghamshire, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Kimberley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimberley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Kimberley, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Ilkeston, Derby, and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham
|
Internet | 1 day ago |
|
Mansfield
|
Total Blackout | 2 days ago |
|
Mansfield
|
Wi-fi | 3 days ago |
|
Ilkeston
|
Internet | 3 days ago |
|
Nottingham
|
Wi-fi | 4 days ago |
|
Derby
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kimberley, England
Latest outage, problems and issue reports in Kimberley and nearby locations:
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Chris Maltby (@ChrisMaltby) reported from West Bridgford, England@virginmedia Always seems to come back after a router reboot. Maybe you could send me a new one, see if that resolves the issue?
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Chris Maltby (@ChrisMaltby) reported from West Bridgford, England@virginmedia Hi. There’s no fault recorded in the area and I have run diagnostics which came back ok. Third outage today this one has been off for 15 minutes so far. Obviously rebooted hub and PC. This is becoming more frequent
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Chris Maltby (@ChrisMaltby) reported from West Bridgford, England@virginmedia Awful service today, WiFi up and down. Always in the middle of important calls!
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NoGuyTest (@NoGuyTest786) reported from West Bridgford, England@virginmedia Just spent 30 minutes on this text bot and it's very frustrating, they have only just taken my details from me after 30 minutes and can only communicate by sms which is useless, I'd rather wait on a phone line, shocking service, also the English is bad
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I NeedADream-Y1choir (@castusthered) reported from Nottinghamshire, England@michelepotter11 @virginmedia Yeh same problem we’re having. Everyday the same
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Maisie Johnson (@MaisieJohnso) reported from Nottinghamshire, England@virginmedia how do I find out or report if there’s a problem with the internet in my area.
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Ken Godber (@GodberKen) reported from Annesley, England@virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.
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Deborah Marshall 💙 (@deb_the_dj) reported from Sandiacre, England@virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.
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Chris Maltby (@ChrisMaltby) reported from West Bridgford, England@virginmedia 3rd time today. Can someone help me please?
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gerisays (@activist84) reported from Beeston, EnglandWhen you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
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Chris Maltby (@ChrisMaltby) reported from West Bridgford, England@virginmedia PC is Ethernet into Superhub3 but laptop is WiFi. It’s broadband going down completely not just WiFi. This has been ongoing for several weeks albeit not this bad. Kind of lived with it until today
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NoGuyTest (@NoGuyTest786) reported from West Bridgford, England@virginmedia @virginhelp any help with this yet?
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paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England@virginmedia Adding my wife's phone to the internet/tv package which should include 1, 5G phone, you need to get your customer service sorted out and people who speak English to a higher standard or better still have English speaker #dissatisfiedcustomer with @virginmedia
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adrian dilks (@ilsonnut43) reported from Ilkeston, England@virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?
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paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England@virginmedia You are clearly having a laugh at our expense. How do we complain about the service by @virginmedia @Ofcom
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paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England@virginmedia 1hr 50mins on the phone, mostly on hold, spoken to 4 people, 3 of which bairly spoke english and still no further forward, website not helpful either. Worst service I've ever experienced. @Ofcom
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Nigel Hudson (@nghudson) reported from West Bridgford, EnglandGoodbye @virginmedia 👋🏻 I’d like to say it was fun but you’re over-priced and your customer service is crap.
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Sean (@WafcSean) reported from Nottinghamshire, EnglandImagine your internet going off at 2 minutes past the hour every single hour like clockwork and having to listen to Virgin Media play crap pop music down the phone for 30 minutes to probably not even fix it. 🙄
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paulwitneyphoto (@paulwitneyphoto) reported from Ruddington, England@virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬
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Mark Smith (@e2mrk_mark) reported from Sandiacre, England@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Toni Marshall (@ToniMarshall84) reported@virginmedia I logged complaint in Jan & heard nothing, had to ring for an update, didn't get the best service there & found no complaint was logged. The guy said he'd log one and I'd get an email, at no point did I say that the complaint was resolved but got an email to say it's resolved!!!
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Kate Hollands (@KateHollands1) reported@virginmedia It's asking me to sign in John. I can't sign in. That's why I need help
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Mark K (@kolokube) reported@virginmedia I have called every day for the past five days. Your CS promised to call back – they didn't! I still don't have an incoming service & you can't provide me with a PAC. You are holding my number to ransom. I want compensation for the HOURS spent trying to resolve this. #OFCOM
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Richard Meaghan INTP (@RichardMeaghan) reported@virginmedia @TheBHF @O2 This is fraud and I would like to take it further with the omardsman. I wish to put my complaint through but the email server doesnt allow this and I don't want to phone as it is very stressful.
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Nalles (@antpharoah) reported@virginmedia Unreliable and quite frankly a joke service
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bodywisemum (@bodywisemum) reported@virginmedia Same issue. Flashing power light
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Simon E 🇬🇧🏴🏴☠️ (@thelazydj) reported@virginmedia 3 separate issues. 2 of them say around 16:00 and the other 18:00. None of your engineers working anywhere near my house or surrounding streets so shall I assume this is not a local problem?
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Richard Meaghan INTP (@RichardMeaghan) reported@virginmedia @TheBHF @O2 I have just tried using the customer complaints email and it has be returned back to me. I closed an account in May 2022 and was then charged for following months. I had to pay this to close the account a second time and now I have CapResolve asking me for more money???
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Eddie Vermeer (@Eddie_Vermeer) reported@virginmedia a rival company to yours has just severed the Virgin cable in the road when installing their own cable. There's a hole outside where you can access it to fix it. Except when I called, the soonest anyone can reach this area to fix it is about 72 hours.
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Jay™ (@jasmine_marien) reported@virginmedia I can only check the signal in the rooms where I have signal. If I try and run anything from the room with hardly any, I -understandably- lose signal and it can’t. Like the app won’t even rec WifiMax to me because it will lose signal halfway through checking issues.