Virgin Media

Virgin Media Outage Report in Kimberley, Nottinghamshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kimberley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimberley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kimberley, Nottinghamshire, England 12/18/2025 16:05

December 18: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kimberley, Nottinghamshire, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Ilkeston, Mansfield, Derby, Sutton in Ashfield and Alfreton.

Loading map, please wait...
City Problem Type Report Time
United KingdomNottingham Internet
United KingdomIlkeston Internet
United KingdomNottingham Total Blackout
United KingdomMansfield Total Blackout
United KingdomMansfield Internet
United KingdomDerby E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kimberley, England

Latest outage, problems and issue reports in Kimberley and nearby locations:

  • TroubleDads Trouble, Becky and Dads (@TroubleDads) reported from Mansfield Woodhouse, England

    After waiting in all afternoon and cancelling a social occasion and delivering a customer’s potting bench because the Virgin Media engineer was supposed to come between 1 and 6, surprise surprise, a no show. @virginmedia not impressed, it’s a good job I work from home 😡

  • ChrisMaltby Chris Maltby (@ChrisMaltby) reported from West Bridgford, England

    @virginmedia The reboot only works until it goes down again so it doesn’t really ‘work’. Anyway, I spent 40 minutes on the phone yesterday and they’re sending me a new router, hopefully that will sort the problem out. Cheers

  • andytoon30 andrew anthoney 🍋 (@andytoon30) reported from Mansfield Woodhouse, England

    @virginmedia hi I am still waiting for your team to call me. I was on the phone a hour and 40 yesterday and now I have wasted more time. I am already unhappy that you have downgraded my services without speaking. Shocking service, where is best to complain about my time wasted

  • amy_jo_23 amy simpson (@amy_jo_23) reported from Nottinghamshire, England

    @skytv is there any jointing offers? Could someone contact me please? I’m with @virginmedia but they wany me to pay more a month for a service that is useless the internet is shocking!!! My contract is up so time to leave!

  • SteSsilver900 Steve (@SteSsilver900) reported from Nottinghamshire, England

    @virginmedia Dont offer help then.

  • AdamBirch92 adam birch (@AdamBirch92) reported from Mansfield Woodhouse, England

    @virginmedia I have not been able to use my internet for the majority of our contract. I contacted you multiple times to be advised to pay an additional £5 per month for a better service to now find I am being charged £56?! I am in my cooling off period and i wish to CANCEL.

  • TroubleDads Trouble, Becky and Dads (@TroubleDads) reported from Mansfield Woodhouse, England

    @virginmedia If an engine light comes on in your car but it still drives badly, do you ignore it? She even offered to send me a longer cable so I could move the box. For £99. For some coax cable! I don’t know why I bothered renewing my contract. Utter waste of time. Virgin sucks.

  • TweetFlicker Matt Clarke™️ 🎮🕹 (@TweetFlicker) reported from Ilkeston, England

    @virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.

  • TroubleDads Trouble, Becky and Dads (@TroubleDads) reported from Mansfield Woodhouse, England

    Quite an electrical storm here. The thunder is terrifying Becky and virgin media has just gone down. She’s pacing and panting furiously poor thing.

  • nghudson Nigel Hudson (@nghudson) reported from West Bridgford, England

    Managed to finally pay @virginmedia off and get rid of them for good. Absolute shysters and the worst customer service you’ll ever be unlucky enough to encounter. You won’t see me again unless things drastically improve.

  • GodberKen Ken Godber (@GodberKen) reported from Annesley, England

    @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

  • red_dog14 Steve Barlow (@red_dog14) reported from West Bridgford, England

    @dannyboy71 @skytv Good luck with that Dan @virginmedia without doubt the worse company I’ve ever had to deal with. Absolute shambles of a company who don’t give a flying toss about customer service. Can’t even be arsed to respond even if u put a complaint in writing.

  • TroubleDads Trouble, Becky and Dads (@TroubleDads) reported from Mansfield Woodhouse, England

    @Rapidolass @virginmedia I had to hang up after an hour because I was about to swear. I may as well listen to a voice synthesised repeated message. Not sorry, no problems and only wanted a £99 call out charge to check their equipment showing an error light. Wifi is painfully slow.

  • nghudson Nigel Hudson (@nghudson) reported from West Bridgford, England

    @Jess_Guth @virginmedia Trying to get away from them is so difficult. They wouldn’t let me transfer my landline number and then charged me for keeping it open! You’ll never manage to speak to anyone either…not unless you’re paying a bill of course.

  • MaisieJohnso Maisie Johnson (@MaisieJohnso) reported from Nottinghamshire, England

    @virginmedia Thanks for getting back to me! I saw the link to the status checker in your reply to someone else, ran it and somehow fixed it. Still a mystery as to why it went off suddenly but good to know I can get help with a tweet!

  • tim_aikin tim A▪︎I▪︎kin ᒡ◯ᵔ◯ᒢ (@tim_aikin) reported from Nottinghamshire, England

    Are companies hiding behind the #dataprotection act because of poor ill thought out protocols? I've just experienced this trying to sort out no phone service for my Mother trying to get them to test the line for her panic alarm! @virginmedia get your act together!

  • radfordred Craggy 🔴⚪️ (@radfordred) reported from Nottinghamshire, England

    You got some Indian bloke phoning me from 01912120386 telling me my Internet got a problem with passwords? @virginmedia

  • andytoon30 andrew anthoney 🍋 (@andytoon30) reported from Mansfield Woodhouse, England

    @virginmedia my contract runs out next month been on phone, best deal for my current service you can offer is £120. Sorry guys I aint paying that for existing service which dont offer top spec equipment and speeds that new customers get. Time to move on, sure sky can offer better

  • StagsStu84 Stu84®️™️ (@StagsStu84) reported from Mansfield Woodhouse, England

    @virginmedia hi, my TiVo v6 remote has became laggy & slow to respond, I’ve put fresh batteries in this morning & just reset the v6 box via the settings menu but to no avail. Any suggestions? Thanks

  • NooneSimon Simon Noone (@NooneSimon) reported from Ruddington, England

    @virginmedia having some problems with internet dropping out every few days and my live TV is jumping like mad. When I reboot everything it is OK for a while and then same issues again. Any known problem?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AmyBelle4real Amy Belle (@AmyBelle4real) reported

    @virginmedia PLEASE help me.

  • AmyBelle4real Amy Belle (@AmyBelle4real) reported

    @virginmedia The customer service provided by Virgin Media has been shocking.

  • LukeMcElligott1 Luke McElligott #FBPE #waton (@LukeMcElligott1) reported

    @virginmedia So calling you is a total waste of time, I have no other means of contact except here, and I there is zero hope that you can fix this. Luckily I am still connected to talk talk...

  • johnnorman302 John Norman (@johnnorman302) reported

    @virginmedia After 3 days of messaging I was simply advised I had to call. This was after giving my details 3 times and query 3 times. All within same message again! Can't face ringing as service is terrible! All I wanted to know was could my loyalty discount be reinstated after expiration!

  • Paul_Mulgrew Paul Mulgrew (@Paul_Mulgrew) reported

    @virginmedia Have reverted to online chat where I missed my opportunity to chat to an advisor after 40 minutes and am now back in the queue. On busier than usual periods might be an idea to hire extra staff to help out.

  • boxall77 box (@boxall77) reported

    @virginmedia So is someone going to call me to sort the issues out or am I expected to sit in the phone for over 2 hours ... if I do have to make a call it will be to cancel

  • TracyL75 Tracy Long (@TracyL75) reported

    @virginmedia £50 in call charges to sort out poor internet connection, why does my bill show an 0845 number when I dialed an 0345 number which is free with my provider? Once again I have no internet connection but I can't risk another £50 to sort out? Explanation please? @Ofcom

  • DineRusticUK DineRustic@ (@DineRusticUK) reported

    @virginmedia So that makes it okay then? Shocking as some of your customers actually purchased the product to watch ALL of the fights. Yet again awful customer service and substandard products from Virgin, showing just how little they value otherwise loyal customers!

  • dadjamie91 j (@dadjamie91) reported

    @virginmedia No they didn't advise a date on when it would happen but he said it would be done before Wednesday as that's when my virgin service are to go live. We're almost at close of business today and nothing has been so only leaves tomorrow and I have no confidence that this will be done

  • _Melissa_Jayne_ Melissa Whitehead (@_Melissa_Jayne_) reported

    @virginmedia Hi, do you have issues with other houses in NE15 7 area of Newcastle? Nothing on service status but we have no internet and phone line has been cut off too. Hub is just flashing green.