Virgin Media Outage Report in Kimberley, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kimberley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimberley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kimberley, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Alfreton, Ilkeston, Mansfield, Kirkby in Ashfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Nottingham |
Total Blackout | |
| Alfreton |
Internet | |
| Nottingham |
Phone | |
| Nottingham |
TV | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kimberley, England
Latest outage, problems and issue reports in Kimberley and nearby locations:
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Awful service today, WiFi up and down. Always in the middle of important calls!
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia PC is Ethernet into Superhub3 but laptop is WiFi. It’s broadband going down completely not just WiFi. This has been ongoing for several weeks albeit not this bad. Kind of lived with it until today
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Always seems to come back after a router reboot. Maybe you could send me a new one, see if that resolves the issue?
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia Adding my wife's phone to the internet/tv package which should include 1, 5G phone, you need to get your customer service sorted out and people who speak English to a higher standard or better still have English speaker #dissatisfiedcustomer with @virginmedia
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Stu84®️™️
(@StagsStu84) reported
from
Mansfield Woodhouse, England
@virginmedia hi, my TiVo v6 remote has became laggy & slow to respond, I’ve put fresh batteries in this morning & just reset the v6 box via the settings menu but to no avail. Any suggestions? Thanks
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia 1hr 50mins on the phone, mostly on hold, spoken to 4 people, 3 of which bairly spoke english and still no further forward, website not helpful either. Worst service I've ever experienced. @Ofcom
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Ken Godber
(@GodberKen) reported
from
Annesley, England
@virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia You are clearly having a laugh at our expense. How do we complain about the service by @virginmedia @Ofcom
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Maisie Johnson
(@MaisieJohnso) reported
from
Nottinghamshire, England
@virginmedia Thanks for getting back to me! I saw the link to the status checker in your reply to someone else, ran it and somehow fixed it. Still a mystery as to why it went off suddenly but good to know I can get help with a tweet!
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia 3rd time today. Can someone help me please?
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gerisays
(@activist84) reported
from
Beeston, England
When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
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Ken Godber
(@GodberKen) reported
from
Annesley, England
@virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia The reboot only works until it goes down again so it doesn’t really ‘work’. Anyway, I spent 40 minutes on the phone yesterday and they’re sending me a new router, hopefully that will sort the problem out. Cheers
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Mark Smith
(@e2mrk_mark) reported
from
Sandiacre, England
@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
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Maisie Johnson
(@MaisieJohnso) reported
from
Nottinghamshire, England
@virginmedia how do I find out or report if there’s a problem with the internet in my area.
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
Goodbye @virginmedia 👋🏻 I’d like to say it was fun but you’re over-priced and your customer service is crap.
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tim A▪︎I▪︎kin ᒡ◯ᵔ◯ᒢ
(@tim_aikin) reported
from
Nottinghamshire, England
Are companies hiding behind the #dataprotection act because of poor ill thought out protocols? I've just experienced this trying to sort out no phone service for my Mother trying to get them to test the line for her panic alarm! @virginmedia get your act together!
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Hi. There’s no fault recorded in the area and I have run diagnostics which came back ok. Third outage today this one has been off for 15 minutes so far. Obviously rebooted hub and PC. This is becoming more frequent
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adam birch
(@AdamBirch92) reported
from
Mansfield Woodhouse, England
@virginmedia I have not been able to use my internet for the majority of our contract. I contacted you multiple times to be advised to pay an additional £5 per month for a better service to now find I am being charged £56?! I am in my cooling off period and i wish to CANCEL.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve McCormack
(@stevejmcc) reported
@virginmedia TV problem has returned after I cancelled tomorrow's technician visit. Can you help, please?
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Bomernee TV
(@Bomernee) reported
Virgin media said they'd monitor my connection and try and sort it but theres tech issues. But I am getting 10Mbps up right now so thats AWESOME!
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JM
(@jusmuzz) reported
@virginmedia are there ongoing problems with broadband in the cm21 area? Connectivity has repeatedly dropped the last few days making the Wi-Fi unreliable.
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Dean Faulkner
(@dean_faulknerr) reported
@virginmedia customer service is ******* pathetic - messaged live chat 8 hours about and still waiting on a reply 🙃
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Naomi Glaser
(@Mrsglaser) reported
@virginmedia No. Apparently the manager was arranging a call on 11th March which never happened
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Michael Sunderland
(@Mikesund1169) reported
@virginmedia @NetflixUK I get through to the VM help desk who tell me my story is impossible and Netflix are lying to me. I “need to delete my payment details” to fix. I say the website won’t allow. I’m told to cancel my subscription then. I ask for a manager and they hang up.
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ComeAlongPond01
(@ComeAlongPond01) reported
@virginmedia It had made no difference was told to re start hub, look for black spots. Have bought a 3rd party router now and works no issues from that even with the 3rd party in the same place the other was
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Kook!
(@Tenacious_P) reported
@virginmedia If you read the previous tweets, you'll see it's in regards to another issue - but as per every ****** conversation I've spent hours of my life explaining to each and every time I try and speak to someone, you have no clue what Is happening.
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Mikey Goodwin (he/him)
(@officialmikeyg1) reported
my wifi went down again thanks virgin media #virginmedia #virginmediadown
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cyfen
(@CyfenGG) reported
holy **** @virginmedia is bad who could’ve guessed that a virgin would be this good at going down?