Virgin Media outages and service status in Kimberley, England

Problems in the last 24 hours in Kimberley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimberley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kimberley, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Derby, Ilkeston, Mansfield, and Kirkby in Ashfield.

City	Problem Type	Report Time
Nottingham	TV	1 day ago
Nottingham	Wi-fi	1 day ago
Nottingham	TV	2 days ago
Nottingham	Wi-fi	2 days ago
Derby	Internet	3 days ago
Nottingham	TV	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Kimberley, England

Latest outage, problems and issue reports in Kimberley and nearby locations:

• 
  Jonathan SC ن Esq. (@jonathansc) reported 1 minute ago from Wilford, England

  @virginmedia thank you for confirming that you think it is normal to send you customer no updates when your broadband has been down for in excess if 12 hours #Fail

• 
  Marcus sharp (@Marcussharp10) reported 2 minutes ago from Nottinghamshire, England

  @bamford_tony @virginmedia mine always going down worst Internet provider going

• 
  Derbydog (@derbydog1976) reported 3 minutes ago from Stenson Fields, England

  @virginmedia @virginhelp is there a problem with the internet as mine has just dropped off

• 
  Matt Triggs (@mjtriggs) reported 7 minutes ago from West Bridgford, England

  @virginmedia My broadband hub has no power at all, and it seems the solution is an engineer in the middle of next week. How am I meant to work until then? Can’t you just post me a new hub?

• 
  Keith Pates (@KeithCP2) reported 7 minutes ago from Nottinghamshire, England

  @virginmedia NO BECAUSE YOU HAVE BECOME UNCONTACTABLE A KING TERM CUSTOMER SINCE AROUND 1999 AND TREAT ME NOW LIKE SOMETHING YOU HAVE WIPED OFF THE BOTTOM OF YOUR SHOE HOME PHONE NOT WORKED FOR ABOUT 3 YEARS BUT STILL BEEN PAID FOR I SHOULD BE REFUNDED FOR THAT MAYBE I WILL CONTACT T.S.

• 
  Charlotte 🐨 (@fryingpantheist) reported 7 minutes ago from Nottinghamshire, England

  @virginmedia I’m just trying to figure out if it is still an area problem

• 
  Keith Pates (@KeithCP2) reported 9 minutes ago from Nottinghamshire, England

  @virginmedia I see I have had another npreply email today about an outstanding overdue balance, I have tried to ask you for help, but you refuse and you cut me off 2nd April so you can't charge for april, so today letter will be in the post with this threat to The Police

• 
  Keith Pates (@KeithCP2) reported 14 minutes ago from Nottinghamshire, England

  @virginmedia just to let you know I have made the payment I said I would make, now I am going to write my letters about your Atrocious Customer Service after 23 Years to #Citizensadvice, #TradingStandards, #Ofcom

• 
  Keith Pates (@KeithCP2) reported 21 minutes ago from Nottinghamshire, England

  @virginmedia How can they be better connected when they have no working email and now no chat or Customer Service anynore been withtbem since 1999 Branson a Billionaire and can't have Customer Service via email anymore just public twitter, phone premium rate number no credit can't phone

• 
  Jonathan SC ن Esq. (@jonathansc) reported 22 minutes ago from Wilford, England

  @virginmedia 40 mins on and no update - are your staff actively working on restoring service ?

• 
  John Puxty (@JohnPuxty) reported 34 minutes ago from Ilkeston, England

  @JPBOLDY @virginmedia I am also getting this problem

• 
  John D (@Jdd535) reported 40 minutes ago from Stapleford, England

  Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice

• 
  Jonathan SC ن Esq. (@jonathansc) reported 40 minutes ago from Wilford, England

  @virginmedia To seem to pick live football for your outages - is this a coincidence ? As you understand by frustration - what are you doing to reduce the frequency of loss of service ?

• 
  Steve Sulley (@SteveSulley1) reported 41 minutes ago from Nottinghamshire, England

  @CambridgeRed @virginmedia total rip off … you sell us all …sky sports at an extra cost but can’t get the full service .. it’s distressful…Not good enough SS

• 
  Rob Holland ⚽️ ☮️ (@robhollanduk) reported 48 minutes ago from West Bridgford, England

  @Walpie27 By being an O2/Virgin Media customer. Statement yesterday said lots of tickets held back for general sale, but after the O2 Priority app & website crashed I’m not holding hope of getting tickets. In the past I’d have queued at the arena but the box office isn’t opening tomorrow

• 
  Emily Rooke (@emroo21) reported 49 minutes ago from Nottinghamshire, England

  @virginmedia Hi, is there an outage in the Nottingham area? My internet is down and the status checker on your website doesn’t seem to be working for me either. Thanks!

• 
  Jonathan SC ن Esq. (@jonathansc) reported 52 minutes ago from West Bridgford, England

  @virginmedia Good to know you technicians are aware - less good not to know whether they are actually doing anything to fix this

• 
  Daz_NFFC 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@NFFCDaz) reported 53 minutes ago from New Basford, England

  @virginmedia you're putting the prices up and all we get is crap service, please come and collect your equipment, ill no longer need it.

• 
  MS Estates (@MS__Estates) reported 55 minutes ago from Nottinghamshire, England

  @vmbusiness is there a problem in the NG7 area please?

• 
  Keith Pates (@KeithCP2) reported 57 minutes ago from Nottinghamshire, England

  @virginmedia @HardyShorses These are trying to charge me for a Months Services after they cut me off 2nd April want over £270 now I have put it in the hands of the police with them since 1999 they are corrupt & No Customer Service now, they will get what I owe as & when I can afford on U.C. using foodbank

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mo (@Notts52) reported 5 minutes ago

  @virginmedia DM about what? From my post you have my details, the situation that repeats and repeats and repeats. None of this happened until VM decided that you would make changes for better security by having the VMO2 p'word. Is this problem just us or are others affected? #virginmedia #O2

• 
  Gary Adams (@GazzaAdams) reported 6 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Craig Sutton (@CraigSu66242369) reported 9 minutes ago

  @virginmedia @alexand979677 Customers shouldn't have to compromise. We have all paid for a service which we are currently not getting. It's a disgrace really considering the cost. Maybe time for a change.

• 
  Tó's Right Foot (@UncommonNeutral) reported 15 minutes ago

  @longlaneroyal @virginmedia I don't understand why anyone uses Virgin Media. I've literally never met a happy customer of theirs. Plusnet forever and always.

• 
  Nicola James (@nicolajames38) reported 15 minutes ago

  @virginmedia Yes I am a Virgin Media customer

• 
  davy patterson (@DavySdpatterson) reported 16 minutes ago

  @DavidPaintdw @virginmedia They are the worst , best thing ever getting away from them 👎

• 
  Kaiser Soothsays (@_SonOfTheDesert) reported 20 minutes ago

  @virginmedia No. Because it’ll end up as a hard reset and we’ll lose all our recorded stuff. When are you going to bring out a box that saves content to the cloud? That way, there’d be no issue.

• 
  Cakes6G | Art on Objkt (@Cakes6G) reported 22 minutes ago

  @MickeyDN7 @virginmedia @SkySports Why do you bother giving your money to these huge, crap corporate entities is beyond me!?

• 
  Andrea Cook 🧷 💙 (@F3Lollipops) reported 22 minutes ago

  @virginmedia we've had CS2004 on all channels since yesterday. I spent a long time in a live chat last night & was assured it would be fixed by 11pm last night but it's not. This is unacceptable. At what point do you compensate for not providing the service for which you're paid?

• 
  Philip Drury (@septembercott) reported 24 minutes ago

  Now I see why Virgin Media is scored so badly for customer service. They ask you to DM, which takes you to a useless Chat Bot! Pointless @virginmedia