Virgin Media Outage Report in Kimberley, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kimberley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimberley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 01: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kimberley, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Ilkeston, Derby, Nottingham and Mansfield.
| City | Problem Type | Report Time |
|---|---|---|
 Ilkeston |
TV | |
| Ilkeston |
Internet | |
| Ilkeston |
Total Blackout | |
| Derby |
Wi-fi | |
| Nottingham |
Internet | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kimberley, England
Latest outage, problems and issue reports in Kimberley and nearby locations:
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Steve Sulley
(@SteveSulley1) reported
from
Nottinghamshire, England
@CambridgeRed @virginmedia total rip off … you sell us all …sky sports at an extra cost but can’t get the full service .. it’s distressful…Not good enough SS
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
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B Farn
(@aaronfarny_b) reported
from
Ilkeston, England
Right @virginmedia is truly the worst internet - So I am looking to change providers as soon as possible - Not worried about TV packages etc as We are good with free view - can anybody recommend a ISP with a good monthly rate and none of the hidden fees etc?
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Rob Holland ⚽️🏐
(@robhollanduk) reported
from
West Bridgford, England
Shocking customer service from @virginmedia this week for mobile account setup for my son. Didn’t port his number over on Monday as promised & then agent hung up on me when I rang today to complain. I wasn’t abusive and I didn’t shout, but I do expect my complaint to be taken
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Robert Dingwall 🏴 🇪🇺 Reunite
(@rwjdingwall) reported
from
Nottinghamshire, England
@virginmedia Not a password problem. Login works fine via email clients on desktop and phone. Changed about 2 weeks ago in response to previous problem and worked fine then.
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Robert Dingwall 🏴 🇪🇺 Reunite
(@rwjdingwall) reported
from
Nottinghamshire, England
@virginmedia Regular malware scans on laptop and desktop. Your agent told me this was an identified problem being fixed at your end.
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helen
(@helen6253) reported
from
West Bridgford, England
@virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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Paul Dennison
(@pdenno) reported
from
Beeston, England
@virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔
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Stu84®️™️
(@StagsStu84) reported
from
Mansfield Woodhouse, England
@virginmedia hi I keep getting error code v53 on my TiVo v6, rebooted, checked connections are ok but to no avail. Had this problem for months but problem is getting worse, please advise. Thanks
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Charlotte 🐨
(@fryingpantheist) reported
from
Nottinghamshire, England
@virginmedia I’m just trying to figure out if it is still an area problem
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia how do I report a problem with our wifi and tivo box
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia I am not sure why you are not getting this. I get this error on my Primary box but not the secondary box. I have ran the link and checked my acc for the service check and the issue is not listed! Not happy!
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Charlotte 🐨
(@fryingpantheist) reported
from
Nottinghamshire, England
@virginmedia Is there another issue in my area? My connection is actually worse today but the status page says it’s fine?
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia I have told you I have John! This is so frustrating! To repeat. I called last night, you sent me a SMS with a link that I followed (and did nothing to help!) and ended the call!
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Alan
(@campinginwinter) reported
from
Nottinghamshire, England
Fake @virginmedia call regarding my Internet....made a mistake saying " he loved me " WTF !!!! 🤬!!!!!
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Dan White 💙
(@thedanwhite) reported
from
Nottinghamshire, England
@virginmedia any reason why I have been struggling for weeks to access Sky Sports Football and Cricket in HD. Fancy giving me a refund for not providing a service I pay top whack for?
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Marcus sharp
(@Marcussharp10) reported
from
Nottinghamshire, England
@bamford_tony @virginmedia mine always going down worst Internet provider going
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Charlotte 🐨
(@fryingpantheist) reported
from
Nottinghamshire, England
@virginmedia good morning; I’m not sure what work was happening in the area yesterday, but since your engineers were around my internet is ver intermittent. I’ve tried restarting the router and it’s still just awful. I’m trying to wfh and it’s very difficult at the moment
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dylan Mansfield
(@DylanMansfield6) reported
@bt_uk wow yesterday I rang BT to complain about overcharges and was told the systems were down and they would ring me back, well nearly 24hours later am still waiting. Worse customer service ever, how do they stay-in business, virgin media here I come!!
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Shirley Graham
(@shrlgrl) reported
@SamFitzAuthor @virginmedia Mine is £15 more. Who gets the money? 3.2 million customers. Customer service is abroad. They barely have any technicians. You have to install and troubleshoot by yourself. If it is a minimum a tenner per person that is at least 32 million quid.
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Aman
(@Aman_Dhesi) reported
@Steven89899687 @virginmedia All over the internet all I’m seeing is how bad the customer service is. They are really bad on the phone.
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Suzanne Owen
(@Suzanne11649685) reported
@virginmedia total blackout of services G20 0UE. Website says no problem but tv, Internet and phone all down in last 10mins?
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Suzanne Owen
(@Suzanne11649685) reported
@virginmedia total blackout of services G20 0UE for last 25mins website saying that can't connect to hub or TV. Any info?
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OldSparky ©️
(@OldSparky6) reported
@virginmedia @LouiW You keep saying someone is working on it, but I waited over an hour on webchat, was promised you'd contact me and gave me a ticket number but nobody contacted me. Can't connect to email for 5 days. Need emails urgently. Appalling service
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Leo
(@leosharp) reported
@virginmedia I wish to cancel the bundle I agreed on Monday and am well within the 14 day cooling off period but was told on the phone that I can’t even though my new bundle service isn’t even live?!
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Hira_kay
(@Hiraa_kay) reported
@virginmedia so not only the virgin wifi has been out for almost 24 hours but @Virgin mobile 4g is not working. I did a speed test and I got 10 mbps download speed, 0.8 mbps upload speed and apparently they have good coverage in my area. WHAT A JOKE Time to switch #virginmobile
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Steve Manderson
(@Mando_Nottm) reported
@Aklamio @virginmedia I contacted customer support. There was no support forthcoming and a very dismissive response. I suspect incognito mode prevents cookies working but I’m not aware there were stipulations on this when applying the code.
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Sam(antha) Fitzgibbons
(@SamFitzAuthor) reported
@shrlgrl @virginmedia Yep! And it’s all the ‘we’ll do ALL we can to help if you’re struggling!’ Please don’t patronise us with your bs! I’ve asked for help and got zero! That’s what 10 years of loyalty gets you! Worst of the worst!