Virgin Media Outage Report in Kimberley, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kimberley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimberley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 20: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kimberley, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Nottingham, Ilkeston, Mansfield, Alfreton and Kirkby in Ashfield.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Derby |
Internet | |
| Nottingham |
Wi-fi | |
| Ilkeston |
Total Blackout | |
| Mansfield |
Internet | |
| Ilkeston |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kimberley, England
Latest outage, problems and issue reports in Kimberley and nearby locations:
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Ken Godber
(@GodberKen) reported
from
Annesley, England
@virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬
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NoGuyTest
(@NoGuyTest786) reported
from
West Bridgford, England
@virginmedia Just spent 30 minutes on this text bot and it's very frustrating, they have only just taken my details from me after 30 minutes and can only communicate by sms which is useless, I'd rather wait on a phone line, shocking service, also the English is bad
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kevin lees
(@lees_vi) reported
from
Nottinghamshire, England
@LeslieH24367191 @YorkshireLady3 @afneil There’s already a petition targeting companies like virgin media asking them not to advertise on it(and it’s not even running yet) I know what I’d do if I was a virginmedia customer if they did
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I NeedADream-Y1choir
(@castusthered) reported
from
Nottinghamshire, England
@michelepotter11 @virginmedia Yeh same problem we’re having. Everyday the same
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tia carter🥑
(@_teecarts) reported
from
Eastwood, England
virgin media is down in my area so looks like i can’t work👏🏼
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adrian dilks
(@ilsonnut43) reported
from
Ilkeston, England
@virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia Adding my wife's phone to the internet/tv package which should include 1, 5G phone, you need to get your customer service sorted out and people who speak English to a higher standard or better still have English speaker #dissatisfiedcustomer with @virginmedia
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Sean
(@WafcSean) reported
from
Nottinghamshire, England
Imagine your internet going off at 2 minutes past the hour every single hour like clockwork and having to listen to Virgin Media play crap pop music down the phone for 30 minutes to probably not even fix it. 🙄
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RIGGO
(@rigg0o) reported
from
Eastwood, England
Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Awful service today, WiFi up and down. Always in the middle of important calls!
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Hi. There’s no fault recorded in the area and I have run diagnostics which came back ok. Third outage today this one has been off for 15 minutes so far. Obviously rebooted hub and PC. This is becoming more frequent
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NoGuyTest
(@NoGuyTest786) reported
from
West Bridgford, England
@virginmedia @virginhelp any help with this yet?
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Mark Smith
(@e2mrk_mark) reported
from
Sandiacre, England
@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
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I NeedADream-Y1choir
(@castusthered) reported
from
Nottinghamshire, England
@Gordonturner3 @virginmedia Where did you get this from? Any link? Our WiFi is terrible in NG3
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia You are clearly having a laugh at our expense. How do we complain about the service by @virginmedia @Ofcom
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I NeedADream-Y1choir
(@castusthered) reported
from
Nottinghamshire, England
Internet absolute garbage all week again @virginmedia in NG3 . And yes I’ve reset it over and over . Definitely time to give up and find something better
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia 1hr 50mins on the phone, mostly on hold, spoken to 4 people, 3 of which bairly spoke english and still no further forward, website not helpful either. Worst service I've ever experienced. @Ofcom
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paul
(@64derby) reported
from
Duffield, England
@virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help
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Deborah Marshall 💙
(@deb_the_dj) reported
from
Sandiacre, England
@virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Telfordvillan Variant
(@telfordvillan) reported
@virginmedia My 78 year old mother in law has been without phone/Tv/broadband for 2 days. She's tried ringing but only getting an automated message saying there are issues but your website is saying no issues. Where can she ring to speak to a human being?
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Lili
(@HJP71297448) reported
@virginmedia 1.refund me ny direct debuts between 25 August and 8 November 2022 ( total broadband outage between this period). 2. Offer me compensation in line with OFGEM regulations for the broadband, audio and TV outage.
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The man
(@nofksgiven81) reported
@virginmedia If you was getting charged £1000 a day to fix my issue how long you think your “team” would take to fix the problem? I guarantee it would be fixed in 24 hours, currently there are no repercussions for you for not fixing my service, so therefore no rush to fix, disgusting
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Andy Knoxville
(@Andy_Knoxville) reported
@virginmedia I am disgusted at your level of service that you have provided (or not provided) too me. I have been with yourselves for as long as I can remember and have had Internet drop outs at least every 10 minutes. 2 engineer visits and I have been told that their are at
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Lili
(@HJP71297448) reported
@virginmedia Good afternoon I spent 1 hr on the phone with your customer agent to update me on the status of my complaint I asked to escalate. I was told that he does not know how and can not help me. We spent 1 hour on the call with hanging up on me in the end. Shame on Virgin
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The man
(@nofksgiven81) reported
@virginmedia As I just said, they said it was a high level outage b4,
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Polly
(@Polly543711192) reported
After 6 weeks of being in our new house we still have no internet. Despite proving to @virginmedia @Virgin that we own the house, they are still allowing the previous tenant who lived here at least 7 months ago to hold an account at our address. Has anyone else had this problem?
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The man
(@nofksgiven81) reported
@virginmedia If you was being fined everyday it was down it would already be fixed, if you are doing all you can as you say it would be fixed by now, stop making pathetic meaningless excuses and fix it, I won’t be paying you another penny until is fixed
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Kiwidakidd
(@kiwidakidd) reported
@virginmedia So I’ve paid full price for a service I haven’t been getting for no reason then?
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Charles Roskilly
(@CharlesRoskilly) reported
@virginmedia I read the link you sent but it's still unclear. I understand you don't get compensation until there's been no service for 2 full days. But after 2 full days and once compensation starts, are you then compensated for the first 2 days? Also, does Sunday count towards the 2 days?