Virgin Media Outage Report in Kimberley, Nottinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kimberley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kimberley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kimberley, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Derby, Ilkeston, Mansfield, Alfreton, Kirkby in Ashfield and Selston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Internet | |
| Derby |
Wi-fi | |
| Ilkeston |
Internet | |
| Derby |
Wi-fi | |
| Ilkeston |
Internet | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kimberley, England
Latest outage, problems and issue reports in Kimberley and nearby locations:
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia Yes, your phone operators speak poor English and you have closed your shops so I can no longer go in and physically hold a phone!
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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Marie Reynolds
(@portergill) reported
from
Clifton, England
@virginmedia any known problems ng11 area. I can’t run a test it keeps failing, internet constantly dropping out tonight. Problems on and off for about a week now
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia I have heard from EE again this morning, from their Head Office by email as my phone still says no sim, and emergency calls only, they are now saying maybe #virginmedia have locked it to their network, as far as I am aware it was unlocked to all networks explain?
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Assunta
(@blahblah68) reported
from
Nottinghamshire, England
@virginmedia how long does it take for you to respond to an email complaint? And how can I speak with a real Virgin Media person without being cut off or being sent texts directing me to online help 😤
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Matthew Nash
(@MJNashy) reported
from
Hucknall under Huthwaite, England
Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
TWICE MY INTERNET HAS DROPPED OUT TODAY SORT IT VIRGIN MEDIA ITS NOT GOOD ENOUGH YOUR NOT FIT FOR PURPOSE THE CHINESE ARE BETTER THAN THE AMERICANS AT DELIVERING INTERNET I SINCERLY HOPE ELON MUSK IS BETTER THAN VIRGIN MEDIA SO I CAN TERMINATE VIRGIN MEDIA AND GO WITH HIM.
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Amanda
(@imageprincess) reported
from
West Bridgford, England
Help @virginmedia - you tell me to upgrade online but It says I can't! Half of your help pages go to an error page and sorry the rest of us are running customer care services during COVID! I want to self serve but can't and you expect me to stay on the phone for an hour!
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That There PLEB
(@TT_PLEB) reported
from
Hucknall under Huthwaite, England
@virginmedia WiFi down, AGAIN, Ethernet devices working fine, just wireless that isn't working. Happening more and more recently and it's getting absolutely infuriating.
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trevor tuffin
(@trevortuffin) reported
from
Blackwell, England
MESSAGE TO VIRGIN MEDIA IF MY INTERNET DROPS OUT AGAIN ONCE MORE I WILL DEFINATELY CANCEL MY CONTRACT FOR BREACH .
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I NeedADream-Y1choir
(@castusthered) reported
from
Nottinghamshire, England
@jeremycorbyn Don’t tell @virginmedia my wifi is **** as it is without more using it
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@EE your network seems to be down again this is the 2nd time since Friday. I have done a coverage checker and asked to be kept updated. Latest update 8hrs.... great, it’s a good job I have @virginmedia for my Wi-fi so I can still use internet. ng18 area
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Stu84®️™️
(@StagsStu84) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve just spent 30 mins trying to get through to your shambolic customer service. I upgraded my package on Sunday yet there is no tracking or information & my virgin media say I have no open orders?? Not happy, this needs sorting
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Laura Coxon
(@looby1376) reported
from
Ruddington, England
@virginmedia how can I increase my upload speeds it’s causing me serious problems working from home, download speed is awesome though
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Cameron Clark
(@Camclarky) reported
from
Nottinghamshire, England
@virginmedia hi guys, my TV box has lost all its power, tried calling the phone line but all the automated service cut me off saying our service is normal.
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amy simpson
(@amy_jo_23) reported
from
Nottinghamshire, England
Shock @virginmedia is down!!! Honestly worse company ever
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Claire Glenton
(@claireglenton) reported
from
Nottinghamshire, England
@virginmedia have called everyday for weeks keep getting cut off! Have tried the text service and got no where! Contacted via FB/Twitter and nothing. Internet is slow-non existent and TV has been glitching for months! No idea where else to turn as impossible to speak to anyone!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Colin paxton
(@PaxtonColin) reported
@virginmedia Yesterday i had 3calls over 2hours and they cut me off i was told that i could either have my money refunded or cancel the contract free but not both which seems wrong when i havent broken the contract as it is virgin that has it wrong i eventually said keep the money just cancel
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Demetrio Filocamo
(@demetrio812) reported
@virginmedia This is a complaint, public, frankly everybody is complaining about your support, so I think you should consider it as you are losing customers just because of that, even your standard replies don’t add anything to my complaint
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To Ro
(@trcr93) reported
@virginmedia - extremely disappointed in the customer service. Every time I report an issue, I'm offered a higher package instead of a solution. My current package should work without issue. #customerservice #disappointed
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kat
(@katguinnes) reported
@virginmedia The phone line says there are no issues in our area but we definitely have no connection so it’s completely inaccurate… can this PLEASE be raised as we are both trying to work from home
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picklemonsterg
(@picklemonsterG) reported
@virginmedia absolute terrible service from virgin mobile! My mum placed order for new phone on 16th Dec still no sign of it. Your systems have been down so she can’t get into her account or change password. 1 hour on live chat last night & still no help.Think cancellation needed
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Rookery Mike
(@RookeryMike) reported
@virginmedia No, it still says the hub isn’t connected, but it is. TV is working fine (we have a Virgin box for that, too) but no Internet. Devices appear to connect to the network intermittently, but still can’t get online.
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lisadeaner
(@mamadeaner) reported
@virginmedia I have done that. Went through to a call centre who told me what I already knew. Total outage in the area. Won’t be fixed until 6pm. Another day no services. Not good. Not good at all.
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Deepak Mangalore
(@Dpkmlore) reported
@virginmedia had placed an order for upgrade of mobile phone as on 28th Dec. It has been marked as 'Parked'. It's nearly 2 weeks still no response, even after 3 follow-ups. Never had such awful experience from Virgin Media in last 10 years
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kat
(@katguinnes) reported
@virginmedia our internet is down and so is your service status page . Can you please update or send an engineer urgently to area DE12 7 … only about the 20th time this month
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Gillian Evison
(@GillianEvison) reported
@virginmedia My post code is L23 9UU and I would like to say if my internet is not working and I’m having to use my own phone data which I have to pay for why do u not recompense me for that