Vodafone Outage in Uckfield, East Sussex, England

@VodafoneUK can you help please? My wife has spent 5 hrs+ across 8 calls to try and get an unlock code for her phone. This has been going on since June. She’s v frustrated and it’s a poor CX.

@zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with

@VodafoneUK 191 doesn’t solve anything. The virtual assistant just tells me to go online and the last 4 times I’ve chatted online they have said they’ve sorted it but never have.

@fuzzybear_1 @virginmedia @SkyUK @SkyHelpTeam @VodafoneUK @NOWTV I know that but their network goes down once a month for phones, how do I know their internet won’t lol

@VodafoneUK what number do I call to check why my internet is not working please

@vodafoneuk my Download speed is so slow… 6mbswhen it used to be 50mbs, what’s going on

Family of four here and the @VodafoneUK broadband has been down all day. Expecting the neighbours to call the police..

@VodafoneUK - the worst company to ever exist with the rudest/unhelpful staff

@VodafoneUK please sort your shit out with all these technical difficulties on your website! It’s driving me insane!

@brightonsnapper @VodafoneUK They are all robbing us blind. @ThreeUK selling 4g when it's not working. Hope you get it sorted.

Appalling service @VodafoneUK . New contract 7/1, still no data. 25 minutes on the phone yesterday, promised a call back that never came. Now doing battle with online chat. It shouldn’t be this hard. Thinking of cancelling for breach of contact.

@VodafoneUK Poor customer service, my dad only got a new sim and contract with you guys last Monday, you have restricted the services on his phone for no reason. Please can someone sort this out.

@VodafoneUK you are just one gargantuan disappointment. For a comms company your systems are absymal. I’m not holding my breath you’ll resolve my problem tomorrow but the guy in your shop is trying his best to deal with it. If not resolved tomorrow you’ll be losing two contracts

@VodafoneUK I'd treat my mum cos she pays my Vodafone bill every month

Gotta give it to @VodafoneUK signal great when colleagues are faltering, daily rewards with #VeryMeRewards and a customer service that actually listen and solve problems.

@VodafoneUK bot account, I have now gone down the complaints route to see if you employ actual real people

@VodafoneUK @AlexanderChrisS I have already done this several times. I have realised that Vodafone customer service is actually run by ‘bots’ programmed to say the same things each time.

@VodafoneUK you nee to sort your #brighton store out! Over a hour to swap a phone and a very unhelpful representative. #rude #unhelpful #onherphone

@VodafoneUK sky sports mobile app stopped working any ideas...."check network coverage" on 4G so no issues with connectivity

@VodafoneUK is there a problem with the broadband in South UK. My router keeps dis connecting.

@Scottlfc87 @VodafoneUK Scott honest to god mate, ******* joke. Moving next week, disconnected me today and won’t be getting reconnected at the new place till 25th. Give me unlimited data on my phone for me to do zoom meetings and work and ****, my phones about 100 degrees, absolute nightmare this

@VodafoneUK Your VeryMe rewards sound like a scanm. I’ve been a Vodafone customer for years, as have many friends, family and colleagues and have never known anyone to “win” anything in your prize draws. Looks like a way to capture, share and sell customer data under false pretences.

@jameshoggarth @VodafoneUK My SIM only is with SMARTY, great value - monthly contract that automatically renews, cancel anytime, no minimum number of months commitment. SMARTY is the online child of THREE.

@VodafoneUK Is this bad keep it as my phone is poo #GiftOrKeep,

@VodafoneUK I sent you a DM and had no response. You have overcharged us by £120.85. I have been promised 3 times the refund will be made. I have received no refund. I do not want to have to ring up a 5th time to sort this out. Very poor customer service

Still waiting to get my broadband fixed @VodafoneUK. Been in a queue (listing to really bad music) to talk to a level 2 technician for over one hour now. If I wait much longer you will breach your 72 hour SLA. This is abysmal service.

@VodafoneUK I would keep #keep but I never win anything anyway.

@DPDgroup_news I have had the worst experience with #DPD you surround yourself with technology but can’t drop a phone from @VodafoneUK to a customer with a doorbell that works, a 24 hr Concierge and clear instructions given via your app 🤬

@VodafoneIN Experiencing the worst of Vodafone customer service. @VodafoneUK

@VodafoneUK is broadband down in Richmond, London? My internet has been down all afternoon.