Vodafone Outage in Caterham, Surrey, England

@EE Hello EE. I am desperate to move from @VodafoneUK as after 4 weeks they still can’t connect my Apple Watch series 4 to a data plan! Can you help. I have been a client of theirs for over 10 years. @Apple your product is being compromised by your contract with @VodafoneUK.

@VodafoneUK @SamsungUK I would not trust Vodafone with a 5G connection! They are still to connect my Apple Watch series 4 data plan and it’s been 4 weeks. @Apple their handling of new technology is pretty poor and I don’t think their infrastructure is set up with the client in mind!!

It appears @VodafoneUK reward loyalty by adding £6.95 to your first bill for a delivery charge of an upgraded phone despite not mentioning this anywhere when placing the order. Next time I’ll switch network #deceiving #noloyalty #hiddenfees

I been with @VodafoneUK less then 3 days and nothing work their app don’t work the website don’t work..y’all spend 3 days fixing shit #Fixup

@VodafoneUK Steph, we finally got there but I can totally understand why the high street is suffering with customer service like that.

I’m using my phone 4G for internet connection it’s that bad. @VodafoneUK need to get some grip and control and sort this out.

@VodafoneUK service in #Crawley store is so bloody poor.....

WTAF @vodafoneuk: I’m porting a number from Vodafone to, errr, Vodafone and I’ve now been without service for over 24 hours.

@VodafoneUK I am absolutely disgusted with the way I have been treated today. I have been charged over £50 for being 2gig over an account I asked to be capped. I have been blamed for not checking my account. This is the second time that I have cancelled my account. Never again

@VodafoneUK Ok thank you. I’ll give it a try ! Being a life long customer and not getting the customer care is not good for you as a company or me as customer. 🐣

Really not happy with my call back @VodafoneUK so unhelpful! Didn’t really want to help me with my upgrade !! I’ve been a customer for like ..... 🤔 to long !! #notahappycustomer

@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...

@thameswater your website is complicated and awful to navigate on a phone. Trying to sort out moving address. Look st other websites. @VodafoneUK easy @SSE easy and I mean easy to navigate. @thameswater like pulling teeth from a rocking horse. Please sort this out. Omg.the phone

@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.

@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !

I’m on hold to customer complaints @VodafoneUK and I am astounded by the rudeness of the agent I have just spoken too. I’m gobsmacked he spoke to me the way he did. If he was my member of staff he would be disciplined and dismissed.

@VodafoneUK another call to the so called Vodaphone customer services. My third attempt to get them to do their most basic of jobs and sort out my phone and broadband home move. @VodafoneUK are the most rubbish phone company, totally useless.

@VodafoneUK @Charlie1510 You say that but it's still not working for me and lots of others it seems!

@barndog220185 @VodafoneUK @HighHeeledBunny Still not working for me. None of the fixes that people have mentioned work either.

@VodafoneUK finally rig me back 🥳 but the computer system is running slow so they have to call me another time 😔 maybe third time will be the charm 🙏🏻 #vodafoneloyalty

Had a phone call from @VodafoneUK thanking me for being a loyal customer shamefully I was at work and couldn’t talk - is it time for early upgrade 🥰😘🙏🏻

@VodafoneUK Would like to register a positive customer feedback for a member of staff called Ross, temporarily working in the Bluewater store, normally works at Sittingbourne, on Thursday 17 January. He was very helpful changing my SIM card etc. I would recommend him for a bonus.

@VodafoneUK you are one of the best network providers I have been with. 10 years and the service has always been good but my contract is due to expire & I can't afford the current price so I will be switching. Keep up the good work 👍

As if calling customer services and being put on hold isn’t frustratingly dire already, @VodafoneUK’s hold music takes the biscuit for making the experience so much more painful 😖😭😭 #monotonous #unbearable #sadcountrysongs #pleasemakeitstop

@VodafoneUK I’ve spoken to the useless live chat team and now had to drive 15 minutes to seek help from a Vodafone store , issue still not resolved , absolutely appalling service , disgraceful ,

@VodafoneUK helpline 191 of no help what’s so ever , been waiting line now for over 30 minutes , terrible joke service .

Only been with @VodafoneUK for a week and already having issues 😔

@VodafoneUK having problems getting through to customer services. Line is constantly engaged. Can someone look into this please

Hey @O2 sort it out. This is ridiculous. No service, 3G or 4G from 6am this morning. What a joke. In this day and age with the technology and you can’t figure it out. Even @VodafoneUK have been advertising all day on the radio. Laughing stock. I know I’m not the only one! Lol 😂

@VodafoneUK what have you done with your BT exchange at Biggin Hill, TN0035:BIGGIN HILL ATE. No 4G coverage, and 3G is awful.

I see no one @VodafoneUK thinks a customer’s concern is good enough to be responded to...but collecting payment for a service which is not 💯% is great right Vodafone 😡 Thank you very much.

@VodafoneUK Never had a problem with @VodafoneUK but why don't you do something for you existing customers this black Friday. Far better deal than I'm currently on for my 9 month old Mate 10 Pro.😡😡

@VodafoneUK 21 days later and broadband is still not working! Lost count amount of calls, 6 people said they would call back and not one has, 3 routers (1 sent 200 miles away), 1 very annoyed customer who is getting to the end of their patience. Can somebody just sort it out!

@samwill79590101 tenner says @VodafoneUK don’t help / offer you any compensation - their customer service is poor! Saaaack them off @EE are brill 😍😏

@samwull79590101 tenner says @VodafoneUK don’t help / offer you any compensation - their customer service is poor! Saaaack them off @EE are brill 😍😏

@VodafoneUK I’ve moved my number over to Vodafone. That was Friday and I still haven’t to any service. Can any one tell me how long it will take to activate..

Absolutely conned by @VodafoneUK, sold a contract with a discount they confirmed/offered only to be told I’m not eligible afterwards... unbelievable... as a customer of over 20yrs I’m disgusted.

@VodafoneUK not sure what doing a sim swap on my apple watch S4 is going to do but if it hasn't worked before its not going to magically get the sim activated but then again it will be over 5 weeks since launch at you don't have a fix 🙃🙃🙃 @BBCWatchdog @Telegraph

Our telephone line 020 8640 7907 is currently down. @VodafoneUK are working to resolve it ASAP. In the meantime please contact us on 020 3974 7509. Thank You

@VodafoneUK hi Vodafone, my free tech gift was supposed to be dispatched by today, I haven't received any tracking information and the email has no contact information for you! Please help

Appalling customer service from @VodafoneUK Trouble with using an Egyptian call centre is that their staff don’t know how the Royal Mail works

@OpenreachHelp I am reaching out to Openreach. Who continue to ignore me. Confirming their status as the worst ‘service provider’ in the UK. @OpenreachHelp @VodafoneUK

Waiting for a @VodafoneUK delivery and problem one already. I was told @DPD_UK would text me first thing with a delivery slot. Get an email from Vodafone to say DPD should be able to let me know by 11. Last time DPD was ere involved in my life I got £150 credit from Vodafone

Your regular reminder never to sign a contract with Vodafone. If you have a disagreement with their aggressive overcharging and refuse to pay, they will DAMAGE YOUR CREDIT RATING. @VodafoneUKBiz @VodafoneUK

Your regular reminder never to sign a contract with Vodafone. If you have a disagreement with their aggressive overcharging and refuse to pay, they will DAMAGE YOUR CREDIT RATING. @VodafoneUK Don’t believe me?, check their “tweets & replies”, it’s a “Wailing wall” of misery.

Hi @VodafoneUK. Its been a week since an issue was raised for my account. I still can’t setup mobile data for my apple watch. Is anyone going to get back to me?

FFS, @VodafoneUK are disgraceful. Every now and then they turn on Vodafone Secure Net (a nonsense service supposed to provide protection) without any notification. It only costs a quid a month, but that quid times all the people they do it to ... Shameful

@StopFundingHate @gladstonebrooke @Huawei @BritishGas @SkyUK @VodafoneUK @marksandspencer @bt_uk @verynetwork @TheAA_UK @ImagineCruising @Stannah @pandocruises @nectar @Screwfix @Gillette You do understand we'll continue protesting and spreading the word about how you actively support bigotry with your advertising money, don't you? Until you stop funding hate, that is. Then we'll all celebrate.

@VodafoneUK In my opinion you are too slow catching on, pity

@VodafoneUK Will I he charged if I don’t return it? I’ve already spoken to the phone support team and they didn’t mention anything about returning it. If I take it in store, do I need to provide anything besides the physical router box?

@VodafoneUK @VodafoneIN @VodafoneGhana @VodafoneGroup @VodafoneQatar @vodafoneNZ Dear Mark @VodafoneUK it's just to spread the wrost service of @VodafoneIN world wide so twitting to aware all Vodafone customers.

@VodafoneUK But if it's 33 days for example, it's tough luck for me even though I can't predict the actions of a foreign trade war. I've let Vodafone off in the past after letting me down & not offering an obvious simple solution, but this really will be the last time now. Had enough

@VodafoneUK There hasn't been a sufficient statement yet, it seems apparent that my P30 Pro won't be getting the Android Q update as would be expected for a flagship device, and resell values are plummeting. As a loyal customer of over 5 years I'd like to know what solutions are on offer.

@VodafoneUK There has been no service in Stanhope County Durham DL13 2UE for 2 days as the mast is not working and despite reporting it still nothing has been done! It needs fixing as a matter of urgency as this is a rural location and many rely on the mobile network.

Disgusting @VodafoneUK @VodafoneGroup .. despite repeated **** ups every month on my bill #Vodafone policy is to give one £15 goodwill gesture per 6 months ~ even though it is the same mistake month after month. All #vodafone user’s should check their bills very very carefully

@VodafoneUK One customer service assistant on webchat said she had requested a reimbursement from her senior colleagues and had given them notes on the case. We were told we’d hear from them in 24-48 hours about the refund. That was on Tuesday. We’ve heard nothing.

@VodafoneUK My poor Mum has spent the last six days on web chat and on the phone trying to sort this out. I cannot ask her to go down another dead end.

@ClaireLouiseutb @EE They are the shittest network in the world @VodafoneUK number 2

@VodafoneUK Never experienced such awful service. Charged for a year after cancelling my contract. Promised a refund last week via complaints and still nothing. Please help

OOOHHH BOY. Iv had to resort to this, i am at the end of my tether. @VodafoneUK your customer service is absolutley shocking. Despite 9 phone calls each lasting between 45mins and an hour, spanning 8 months you are still messing up my phone contracts. Disgraceful. @MartinSLewis