Vodafone Outage in Caterham, Surrey, England

Very disappointed with @VodafoneUK 8 years as a customer. I am due an upgrade and get absolutely nothing from them. Every year the cost just goes up!

@VodafoneUK trying to contact Vodafone for the whole week got put on hold for hours issue still not resolve! Unhelpful online live chat very disappointed being customer with Vodafone for over 12 years!

Can someone from @VodafoneUK contact me pls ASAP. I’ve been a customer since you were #PeoplesPhone &I’ve just had to do my upgrade over the phone (Tammy) as the online&Tobi options were quite frankly useless. Tammy was GREAT, BUT she couldn’t add my 20% discount on. Oh dear....

Apparently the ignorance and stupidity is spreading. @VodafoneUK 4G mast burnt down in #Crawley by idiots. I hope the police find them, and lock them up before they can disconnect anyone else from their loved ones during this difficult time. These criminals need to be stopped!

@VodafoneUK The issue is Ben, I received the new upgrade phone but never recieved the bag to send the old phone back

.@VodafoneUK call me as I’m a@loyal customer to sell to me. I say I want the iPad Pro edge to edge screen. All confirmed. But get given 7th generation. Absolute joke

Really appreciated the email from @VodafoneUK today saying my bill is going up. It’s not like there’s any more pressing issues at the moment. If only it was as easy to leave as they up their prices.

Whilst half the country is making concessions during this shit time @VodafoneUK are upping my bill once again 🙄

How comes you are still charging me for something you cancelled and I have never used @VodafoneUK #poorcustomerservice

@VodafoneUK Still no reply from you. Getting upset that you are failing to provide the correct level of service.

@VodafoneUK broadband not working se14. Please, I can't survive the lockdown without memes.

@VodafoneUK I’m dealing with someone called Calum, who clearly doesn’t know how to work under pressure, in a crisis situation you need strong people. Is it possible to talk to someone at Vodaphone, no one is picking up calls, response time via message is unacceptably slow.

So disappointed @VodafoneUK in a crisis who do you call, clearly not Vodaphone! 2 days in several messages and still no help - shockingly bad service.

@VodafoneUK No, just leave my Twitter you cockroach. We are sick of you, worst customer's service and worst company ever. I am pretty sure this can go to court for abusing us, we are nothing to you, yet I know many disappointed people, and yet we went with you, sadly.

@VodafoneUK We went to you everyday for a week. We are just going to cancel this joke of yours, no wonder why you disappeared from France...

@VodafoneUK Technical challenge since day 1, called several times until I got to the tech 2 team who has made it clear they can’t help!! Invested a couple days worth of investigation to find others r having same. didn’t take ur customer service a minute to process cancellation.

@VodafoneUK No thank you. I have called twice and wasted enough time. Its so much easier to just switch network than having to request a freedom of information act. 👋

Hey @VodafoneUK as prompted I pressed the link to Cancel my @SpotifyUK premium subscription ‘at the end of the contracted period’ NOT ‘immediately’. I should still have a couple of days left, but now I’m hearing adverts which suggests my subscription was cancelled instantly.

@Vodacom111 @VodafoneUK we are having problems with our broadband - red light on the broadband flashing. Done re boost, switched the power off and on - still the same - please advise urgently

2 hrs I’ve spent asking Vodaphone why I wasn’t informed I was about to run out of data before being charged an additional £117 and no one can help. And my data is still blocked on the other line. Calls backs promised and that never happen. It’s an appalling service! @VodafoneUK

Upset again tonight that I can’t change a BigValueBundle on my PAYG mobile with @VodafoneUK - what network do you suggest is best - nothing can be worse than @VodafoneUK having paid more than £50 this month !

@VodafoneUK Not bad for a 15 year old or 105 in human years 👵🏼

@VodafoneUK must have been taking advice from Dominic Cummings seen as they can’t hold their hands up and acknowledge that they have messed up, but oh no the customer has to pay the price- literally!

I have been scammed by @VodafoneUK Vodafone and @UK_Awin who promised a £100 Amazon gift card. Didn't receive and am unable to email the company as my email address is blocked - how convenient. I have found several others with the same issue. Might be time for trading standards.

@virginmedia Don’t worry @virginmedia - problem solved. Ordered a new SIM from @VodafoneUK and transferred her old number. Very happy not to have to deal with @virginmedia ‘customer service’ any more.

@LiaOnTour @VodafoneUK ok you got me, i never thought of that 😂

@VodafoneUK my friend has had terrible customer service spent 3.5 hours to online facility and still online now. They are having a laugh with her passing her from one to another. It’s like one big joke. This is on top of 2.5 hours last week. Another friend with horrendous service

@VodafoneUK He has sent you a message. I suggest you read it and cancel the debt as he owes you nothing

@VodafoneUK just had the worlds worst service and a 120 minutes of obstructive representatives! @VodafoneUK is ok to deliberately cut off and then arrange a callback at the equivalent of 3am for a night worker!! Avoid at all costs. Ofcom here I come

@VodafoneUK i am disappointed that you haven’t been able to help me during lockdown. Self employed Taxi driver who has paid his bills on time for the last 3 years+ Can’t you give me a short holiday before i go back to work. EE CAN DO THAT AND OFFER 50% TEMPORARY PAYMENTS!!!!