Vodafone

Vodafone Outage Report in Caterham, Surrey, England

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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours in Caterham, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vodafone Outage Chart in Caterham, Surrey, England 12/02/2025 08:30

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Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Caterham, Surrey, England

The most recent Vodafone outage reports came from the following cities: Croydon, London, Crawley, Sevenoaks, Beckenham, Twickenham and Bromley.

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City Problem Type Report Time
United KingdomCroydon Wi-fi
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vodafone Issues Reports Near Caterham, England

Latest outage, problems and issue reports in Caterham and nearby locations:

  • stephendball Stephen Ball (@stephendball) reported from London, England

    @DavidDavisMP @VodafoneUK Just tell them you are cancelling your contract but still want to use their network, that usually works. #holdallthecards #nophoneisbetterthanabadphone

  • HCook13 Helen Cook (@HCook13) reported from Lambeth, England

    Hi @VodafoneUK I'm getting rather frustrated with your customer service. My broadband is not working, spent an hour on instant chat last night, called to follow up just now but no help. Please can you fix it or at least give me an update on when it might be fixed? Thanks

  • Cheeze6970 Justin Teasdale (@Cheeze6970) reported from Crayford, England

    @VodafoneUK Disconnected from the internet because of a failure on their part. Seem less transition from phone line to fibre. Disgusting especially considering we ordered the new service 3 months ago! #fail @Ofcom could be down a week! #disgusting

  • ReaddyUK Rachel Addy (@ReaddyUK) reported from Croydon, England

    @VodafoneUK I have messaged you. Currently not impressed with the service so far, but happy for you to prove me wrong.

  • ReaddyUK Rachel Addy (@ReaddyUK) reported from Croydon, England

    @VodafoneUK Totally shocked that a communication company like @VodafoneUK can't communicate enough to sort out a new service! Guess they have too many customers already.

  • jessicapollard Jessica Pollard (@jessicapollard) reported from Bromley, England

    @VodafoneUK could someone get back to me, as you’re online advisor service doesn’t seem to be working

  • bill_goldie bill (@bill_goldie) reported from Hextable, England

    @VodafoneUK Charlotte, I spent four hours on Saturday trying to upgrade 2 company handsets, the wrong phone was confirmed and today I have been on for another hour arranging to send it back. Further away than ever from actually getting our new phones. Service systems designed to fail

  • Matbeluca Matt Scammels (@Matbeluca) reported from Banstead, England

    Trying to cancel my Pay Monthly Sim with @VodafoneUK after being told to do it online by their complaints team. There is NO option to cancel on the app, you have to call 191, but could have upgraded at the touch of a button. Now been 90 mins on hold. Next step @Ofcom.

  • MAGIC72 MAGIC3CPFC🦅❤️💙 (@MAGIC72) reported from Crawley, England

    @VodafoneUK Happy to enter thank you as long as I don’t have to have Vodafone as my network. I have my reasons after being a loyal customer of 15+ years.

  • Sandra22199329 Sandra Lema Siaba (@Sandra22199329) reported from Lambeth, England

    @Matthew_Wright @VodafoneUK I’ve been with EE since like FOREVER (20 yrs give ore take) all through when they were T-Mobile, then Orange & now EE, never had any problems

  • Cheeze6970 Justin Teasdale (@Cheeze6970) reported from Crayford, England

    @VodafoneUK @Ofcom Our old phone line internet was disconnected before confirmation of our fibre super fast broadband was working. There is a problem with our fibre and could take a week to fix! Very annoyed as my wife and I are working from home!

  • paulinelillie9 pauline lillie (@paulinelillie9) reported from Kingston upon Thames, England

    @Matthew_Wright @VodafoneUK Try Tesco never had a problem with them

  • MillieCoulter Millie Coulter (@MillieCoulter) reported from Banstead, England

    @VodafoneUK hey. We’ve just switched to a new provider of broadband, will you automatically stop our payments to you once that’s live or do we need to cancel our direct debit?

  • SiKing1243 Si (@SiKing1243) reported from Redhill, England

    @VodafoneUK when we renewed our contract a few months ago we were told you were going to send us the latest Hub. Have never received it. Tried calling customer service and was on hold for over an hour so gave up. Please sort this!!

  • leechristie4 lee christie (@leechristie4) reported from Epsom and Ewell District, England

    @DavidDavisMP @VodafoneUK I agree, horrible customer service... I wouldn't go back.

  • Jfenton66 Johnfenton (@Jfenton66) reported from Croydon, England

    @angleseyhols @ellisbarriebros @VodafoneUK I have found Vodafone customer service to be the worst I have ever experienced, not one manager is prepared to talk with you .

  • BenDodds3 Ben Dodds (@BenDodds3) reported from Lambeth, England

    @VodafoneUK my new iphone 12 max pro was snatched in street in Vauxhall. Unfortunately not insured. Been a customer for over a decade, now have no phone, just a contract to pay for another 23 months. Already have an additional data line. Seems very unfair. @metpoliceuk @Ofcom

  • nye_godfrey NileGodfrey (@nye_godfrey) reported from Crayford, England

    @VodafoneUK OMG Everytime I call its like I’m a hoax caller or time waster!I have 3 lines,been a customer for over 20 yrs & am treated with sheer&utter contempt,I don’t call with an attitude or rudeness & all regarding paying my bill 2wks late as I have been past yr since Covid😤

  • Hitchcockatoo Chris D. (@Hitchcockatoo) reported from Redhill, England

    @DavidDavisMP @VodafoneUK God I left them in 2013 after I had NO coverage where I worked in the Square Mile all day every day and they refused to fix it. Bad tower or something. Refused to pay my contract which they wouldn’t let me out of, still have not paid it.

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @VodafoneUK I’ll give them a call. I’m just surprised that a new ‘upgrade’ contract will be £10 more a month than I’m currently paying. But the new same phone and overall package (data mins etc) is cheaper for a new customer. Why would I upgrade? Might as well just wait a couple more months.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • playaway1234 Lin Das Duke of Earl (@playaway1234) reported

    Not sure if this is the place to name and shame but doing it anyway. @VodafoneUK are absolutely the the worse company I have ever dealt with. They are rude, unorganised and a complete rip off. DO NOT USE THEM UNDER ANY CIRCUMSTANCES!

  • silverAJ Aaron Jacob Jones (@silverAJ) reported

    @VodafoneUK There’s nothing there telling me how I can buy additional data. Can you help?

  • typeonelyrics Matthew Howard (@typeonelyrics) reported

    @VirginRadioUK complain to @VodafoneUK about nearly two years of poor internet connection, which has led to a lot of frustration, thank god for music! cheers

  • BBCPaulMoss Paul Moss (@BBCPaulMoss) reported

    @hughlevinson @VodafoneUK Found by surveys I checked to have one of the worst customer service records of any ISP - I switched and never looked back.

  • peter86490046 peter (@peter86490046) reported

    @VodafoneUK I wouldn’t bother you call Vodafone and get no answer from customer services

  • HeroicMad Korhan, K. Dr. ⛴️ (@HeroicMad) reported

    @VodafoneUK I am experiencing connection problems since 2020 and @VodafoneTR cant provide any solution. Could you please send someone to solve my connection problem?

  • LeeWilson1971 Lee Wilson (@LeeWilson1971) reported

    @thepenof @VodafoneUK 2/2 positive thing not a vulnerability. For me, being the victim of narcissistic abuse at the same time as being abused by the police, a council and their accomplices created a feedback loop. I was 48 before I put my foot down with people and they're not going to undo that now.

  • Oneinatrill1 Oneinatrill (@Oneinatrill1) reported

    @VodafoneUK had to call 6 times regarding a returns collection as I'm chronically disabled & being stalked and Vodafone have continuously failed me 6 times regarding this collection!! I have NEVER experienced such a lack of customer service. I will NEVER USE VODAFONE AGAIN!

  • stuaustin1973OG Stu'WARRIOR'Austin (@stuaustin1973OG) reported

    @VodafoneUK Tried dm it's useless broadband needs fixing from your end ,line test needed and openreach to fix it ASAP please.

  • uptheborofm Andy Ord (@uptheborofm) reported

    @VodafoneUK Not sure who Ali is lol but it’s shows an issue on my area for all coverage :( …do you not advise people of works ?