Vodafone Outage Report in Caterham, Surrey, England
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Vodafone
Vodafone is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
-
Internet (55%)
-
Phone (20%)
-
Wi-fi (11%)
-
Total Blackout (11%)
-
E-mail (2%)
-
TV (1%)
Live Outage Map Near Caterham, Surrey, England
The most recent Vodafone outage reports came from the following cities: Bromley, London, Crawley, Croydon, Sevenoaks, Epsom, Dartford and Oxted.
| City | Problem Type | Report Time |
|---|---|---|
 Bromley |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
-
Justin Teasdale
(@Cheeze6970) reported
from
Crayford, England
@VodafoneUK Disconnected from the internet because of a failure on their part. Seem less transition from phone line to fibre. Disgusting especially considering we ordered the new service 3 months ago! #fail @Ofcom could be down a week! #disgusting
-
Justin Teasdale
(@Cheeze6970) reported
from
Crayford, England
@VodafoneUK @Ofcom Our old phone line internet was disconnected before confirmation of our fibre super fast broadband was working. There is a problem with our fibre and could take a week to fix! Very annoyed as my wife and I are working from home!
-
Stephen Ball
(@stephendball) reported
from
London, England
@DavidDavisMP @VodafoneUK Just tell them you are cancelling your contract but still want to use their network, that usually works. #holdallthecards #nophoneisbetterthanabadphone
-
Millie Coulter
(@MillieCoulter) reported
from
Banstead, England
@VodafoneUK hey. We’ve just switched to a new provider of broadband, will you automatically stop our payments to you once that’s live or do we need to cancel our direct debit?
-
lee christie
(@leechristie4) reported
from
Epsom and Ewell District, England
@DavidDavisMP @VodafoneUK I agree, horrible customer service... I wouldn't go back.
-
Matt Scammels
(@Matbeluca) reported
from
Banstead, England
Trying to cancel my Pay Monthly Sim with @VodafoneUK after being told to do it online by their complaints team. There is NO option to cancel on the app, you have to call 191, but could have upgraded at the touch of a button. Now been 90 mins on hold. Next step @Ofcom.
-
Justin Teasdale
(@Cheeze6970) reported
from
Crayford, England
@VodafoneUK @Ofcom 2 hours call to Vodafone today, 1 hour yesterday. We had to raise the issue because NO ONE from Vodafone contacted us.
-
Johnfenton
(@Jfenton66) reported
from
Croydon, England
@angleseyhols @ellisbarriebros @VodafoneUK I have found Vodafone customer service to be the worst I have ever experienced, not one manager is prepared to talk with you .
-
NileGodfrey
(@nye_godfrey) reported
from
Crayford, England
@VodafoneUK OMG Everytime I call its like I’m a hoax caller or time waster!I have 3 lines,been a customer for over 20 yrs & am treated with sheer&utter contempt,I don’t call with an attitude or rudeness & all regarding paying my bill 2wks late as I have been past yr since Covid😤
-
MAGIC3CPFC🦅❤️💙
(@MAGIC72) reported
from
Crawley, England
@VodafoneUK Happy to enter thank you as long as I don’t have to have Vodafone as my network. I have my reasons after being a loyal customer of 15+ years.
-
Si
(@SiKing1243) reported
from
Redhill, England
@VodafoneUK when we renewed our contract a few months ago we were told you were going to send us the latest Hub. Have never received it. Tried calling customer service and was on hold for over an hour so gave up. Please sort this!!
-
Rachel Addy
(@ReaddyUK) reported
from
Croydon, England
@VodafoneUK I have messaged you. Currently not impressed with the service so far, but happy for you to prove me wrong.
-
Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@VodafoneUK I’ll give them a call. I’m just surprised that a new ‘upgrade’ contract will be £10 more a month than I’m currently paying. But the new same phone and overall package (data mins etc) is cheaper for a new customer. Why would I upgrade? Might as well just wait a couple more months.
-
Sandra Lema Siaba
(@Sandra22199329) reported
from
Lambeth, England
@Matthew_Wright @VodafoneUK I’ve been with EE since like FOREVER (20 yrs give ore take) all through when they were T-Mobile, then Orange & now EE, never had any problems
-
Chris D.
(@Hitchcockatoo) reported
from
Redhill, England
@DavidDavisMP @VodafoneUK God I left them in 2013 after I had NO coverage where I worked in the Square Mile all day every day and they refused to fix it. Bad tower or something. Refused to pay my contract which they wouldn’t let me out of, still have not paid it.
-
bill
(@bill_goldie) reported
from
Hextable, England
@VodafoneUK Charlotte, I spent four hours on Saturday trying to upgrade 2 company handsets, the wrong phone was confirmed and today I have been on for another hour arranging to send it back. Further away than ever from actually getting our new phones. Service systems designed to fail
-
Helen Cook
(@HCook13) reported
from
Lambeth, England
Hi @VodafoneUK I'm getting rather frustrated with your customer service. My broadband is not working, spent an hour on instant chat last night, called to follow up just now but no help. Please can you fix it or at least give me an update on when it might be fixed? Thanks
-
Ben Dodds
(@BenDodds3) reported
from
Lambeth, England
@VodafoneUK my new iphone 12 max pro was snatched in street in Vauxhall. Unfortunately not insured. Been a customer for over a decade, now have no phone, just a contract to pay for another 23 months. Already have an additional data line. Seems very unfair. @metpoliceuk @Ofcom
-
Jessica Pollard
(@jessicapollard) reported
from
Bromley, England
@VodafoneUK could someone get back to me, as you’re online advisor service doesn’t seem to be working
-
Rachel Addy
(@ReaddyUK) reported
from
Croydon, England
@VodafoneUK Totally shocked that a communication company like @VodafoneUK can't communicate enough to sort out a new service! Guess they have too many customers already.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
-
Łukasz Lis
(@TheNihl) reported
@VodafoneUK Ekhm, are you a bot? I literally said o2 network coverage in Southampton is way worse than yours and i might switch to Vodafone... Come on ffs read to what you reply lol 🧐
-
Graham Kerr
(@itgit) reported
@VodafoneUK poor smart app, failed to accept payment. Poorer returns and refund process going to have to wait another week (total 3) for my refund.... Hey ho no more business from me...
-
Tony Bowling
(@Tony_Bowling) reported
from
Huddersfield, England
@CityFibre can you help,pls? It’s over 4 weeks since you came out to my business to connect us on behalf of @VodafoneUK and I am being told you are still awaiting @KirkleesCouncil permission to connect me. How long does it normally take to get permission to dig in the footpath?
-
Marisa Bouvet
(@marisabouvet) reported
@VodafoneUK I’ve switched over to get a better service and 3 days in and no internet. I’ve been waiting all day for a @CityFibre technician and no updates. Very poor customer service!When can I expect to get my internet back when I desperately need it for work?!
-
Matthew
(@briggs84) reported
@AndyDevanney @VodafoneUK Having problems with your downstreams?
-
Chris Hews
(@cdhews) reported
@VodafoneUK Vodafone simply cannot provide a reliable service. I need to be back online urgently. Twice in a month is just not acceptable. All Vodafones' promises of great speed and service are meaningless.
-
J J
(@arshdeep29) reported
@ViCustomerCare @VodaIdea_NEWS @VodafoneUK I think that's the only reason you bunch of stupids are loosing in india. No customercare solution. I told you I am out of India and no banking OTP & even your app's OTP & u people didn't bothered in giving solution
-
Andy Devanney 🌹🏳️🌈
(@AndyDevanney) reported
@VodafoneUK instantly get through to wifi expert. Been on hold for 45 mins. So how is that instant?? Awful service.
-
Green
(@yeti87788) reported
@VodafoneUK Hi, It seems I've been charged for data and I was not even sent the texts informing me that the data limit was approaching like I usually do! Also, the information on the My Vodafone was out of date as it showed I still have data remaining when I didn't. Please help
-
Sam Pyke
(@Mrs_Pyke) reported
@VodafoneUK customer service is as wonderful as ever 🙄 can’t send sms messages to non iPhone users…told me there’s nothing they can do. What exactly am I paying for if I can’t send messages??