Vodafone Outage in Buntingford, Hertfordshire, England

@VodafoneUK I am fuming. Every month for the last 4 montns I have had to call you to complain that you have incorrectly charged my plan!!! And you have done it again this month. I have made a complaint and never even heard back from you last month. This is not on. Ever since 1/2

@nivie @VodafoneUK No they have not atrocious customer service. Totally useless. If you threaten to cancel you do get through tho.

@VodafoneUK I’ve been with a lot of networks over the last 10 years but Vodafone smashes them all out of the water! Brilliant customer service, always offering me the best of everything and never asking for anymore money!

@VodafoneUK It's sorted. We're back. Got to admit you guys did great. If things go wrong, you get some nasty comments. However, your customer services gave me 50G of extra data so I could tether the laptop. Not ideal but hey ho. I can continue writing my blockbuster script. Good job 😁👍

@VodafoneUK are there connection issues in the Herts area. Literally nothing and I've resetter, pressed the Reconnection button on the broadband connectivity screen.

@raining_bows @VodafoneUK Same here! Such a bad service.

@VodafoneUK Unbelievably bad service from your assistants on chat.

Jesus ******* Christ, @vodafoneUk - your customer support has been utterly appalling and I would certainly not recommend your Business Broadband to anybody I know. Not if I wanted then to stay friends anyway. (It was supposed to go live Tuesday. They've decided Friday instead)

Shocking customer service from @VodafoneUK 👎🏻👎🏻👎🏻

@VodafoneUK I was just about to have a grumble, but my service has returned.

@VodafoneUK I chatted to them yesterday and they weren’t interested in keeping a loyal customer.

@VodafoneUK I’ve been a loyal customer for many years but you won’t match deals I can get from your competitors. Seems like you’re happy to lose loyal customers.

Abysmal service from @VodafoneUK. Can’t wait to switch to a better provider!

@VodafoneUK resolution to attempt @TheSpineRace challenger race next year, training and racing all through 2019 to make it #verymerewards

@VodafoneUK resolution to attemp @TheSpineRace challenger race next year, training and racing all through 2018 to make it #verymerewards

@VodafoneUK worst company to do business with. Full of lies & completely patronising and incompetent. You owe me £748, pay me today .....please

Excellent deal @bluelightcard Samsung S9 £33 @EE I'm paying £51 for S8 @VodafoneUK It's still cheaper for me to cancel, pay off remaining contract and sign up. @MSE_Deals

@VodafoneUK Good morning, I rang the Customer Service number on your website and was unaware that I could phone any other number. I received £50 as credit to my account as recognition of the appalling customer service but am still out of pocket. Please check my records.

@VodafoneUK I’ve sent you 2 tweets and a direct message in the last 24hours to complain about being charged £82 for a call to Customer Services that took 2 hours and 9 mins. I haven’t received a response from you...please respond. @LouiseJ37310597

@VodafoneUK How much do you charge for calling Customer Services? I spent 2 hours and 9 mins on the phone to try to resolve an issue and have been charged £82 for the privilege!! The £50 credit to my account for the inconvenience doesn’t even cover it!

@VodafoneUK How much do you charge per minute for calls to your customer service centre?? Forced to make a 2hour and 9 minute call which cost me £82. £50 credit to account for the inconvenience doesn’t even cover it. I despair.

@VodafoneUK I have just spent 2 hours and 6 mins to the Customer service centre to revert back to my previous plan due to being given false information by Vodafone 2 days previously. I challenge the CEO of Vodafone to listen to that call and tell me that is good customer service.

@VodafoneUK What means are there to place an order at 9pm? Chat was not responding (I have screen shots), website was down (also have screen shots) and call centre was closed. Yet you will just publicly lie? How do we escalate this?

@VodafoneUK Checked out your passes, way to complicated. I stream a lot of internet radio, didn’t see a pass for that. No thanks, you’ve lost a loyal customer you had for 10 yrs. I’ve ordered a Giffgaff sim. £15 for unlimited calls and texts and 8GB a month. All you had to do was match that.

@VodafoneUK my veryme rewards app doesnt work :(

@VodafoneUK hi is there a problem with the network in tn31 as my friend has no phone

Can honestly say once my phone contract is up I will be moving on from @VodafoneUK and making sure nobody I know uses them either. The customer service I've received over the last 2 weeks has been disgusting

@VodafoneUK is a complete joke of a company. Promised AirPods when upgrading and now saying no to that after taking £331. @CTSI_UK formal complaint being raised.

@VodafoneUK have easily the worst customer service when you ring them in the world by a country mile

@VodafoneUK @N5JFY 7 days later, watch still not working, case with Executive Office but they don't help and don't return calls but Vodafone have managed to send me a bill for an UNCONNECTED WATCH 🤬🤬🤬🤬

@VodafoneUK been into Sutton Coldfield store 3 times to request NHS discount to be added to my contracts & provided ID each time. 3 times I’ve been promised & assured it’s done. Now 3 times I’ve been lied to & money taken from my bank. Awful customer service. Sort it out!

@VodafoneUK DO NOT SIGN UP WITH THESE CLOWNS. CUSTOMER SERVICE NUMBER NEVER WORKS. CHAT HELP CAN'T EVEN LOG YOU IN WHILE WAITING ONLINE WITH YOU. ONLINE COMPLAINTS FORM WON'T ACCEPT YOUR PHONE NUMBER.

@VodafoneUK Actually no! Have done so a plenty times already, still nothing is fix! I’ll be claiming a refund for my contract for failure to provide the device you charge for. So keep being shite :)

@VodafoneUK If you’ve ever dealt with the customer relations team based outside of the UK, you’d understand they cannot discuss anything that is not on their script... you’d have to offer me an unbelievable contract to stay with Vodafone