Vodafone Outage in Buntingford, Hertfordshire, England

@VodafoneUK I’ve been with a lot of networks over the last 10 years but Vodafone smashes them all out of the water! Brilliant customer service, always offering me the best of everything and never asking for anymore money!

@VodafoneUK It's sorted. We're back. Got to admit you guys did great. If things go wrong, you get some nasty comments. However, your customer services gave me 50G of extra data so I could tether the laptop. Not ideal but hey ho. I can continue writing my blockbuster script. Good job 😁👍

@VodafoneUK are there connection issues in the Herts area. Literally nothing and I've resetter, pressed the Reconnection button on the broadband connectivity screen.

@raining_bows @VodafoneUK Same here! Such a bad service.

@VodafoneUK Unbelievably bad service from your assistants on chat.

Jesus ******* Christ, @vodafoneUk - your customer support has been utterly appalling and I would certainly not recommend your Business Broadband to anybody I know. Not if I wanted then to stay friends anyway. (It was supposed to go live Tuesday. They've decided Friday instead)

Shocking customer service from @VodafoneUK 👎🏻👎🏻👎🏻

@VodafoneUK I was just about to have a grumble, but my service has returned.

@VodafoneUK I chatted to them yesterday and they weren’t interested in keeping a loyal customer.

@VodafoneUK I’ve been a loyal customer for many years but you won’t match deals I can get from your competitors. Seems like you’re happy to lose loyal customers.

Abysmal service from @VodafoneUK. Can’t wait to switch to a better provider!

@VodafoneUK resolution to attempt @TheSpineRace challenger race next year, training and racing all through 2019 to make it #verymerewards

@VodafoneUK resolution to attemp @TheSpineRace challenger race next year, training and racing all through 2018 to make it #verymerewards

@VodafoneUK worst company to do business with. Full of lies & completely patronising and incompetent. You owe me £748, pay me today .....please

Excellent deal @bluelightcard Samsung S9 £33 @EE I'm paying £51 for S8 @VodafoneUK It's still cheaper for me to cancel, pay off remaining contract and sign up. @MSE_Deals

@VodafoneUK Good morning, I rang the Customer Service number on your website and was unaware that I could phone any other number. I received £50 as credit to my account as recognition of the appalling customer service but am still out of pocket. Please check my records.

@VodafoneUK I’ve sent you 2 tweets and a direct message in the last 24hours to complain about being charged £82 for a call to Customer Services that took 2 hours and 9 mins. I haven’t received a response from you...please respond. @LouiseJ37310597

@VodafoneUK How much do you charge for calling Customer Services? I spent 2 hours and 9 mins on the phone to try to resolve an issue and have been charged £82 for the privilege!! The £50 credit to my account for the inconvenience doesn’t even cover it!

@VodafoneUK How much do you charge per minute for calls to your customer service centre?? Forced to make a 2hour and 9 minute call which cost me £82. £50 credit to account for the inconvenience doesn’t even cover it. I despair.

@VodafoneUK I have just spent 2 hours and 6 mins to the Customer service centre to revert back to my previous plan due to being given false information by Vodafone 2 days previously. I challenge the CEO of Vodafone to listen to that call and tell me that is good customer service.

@VodafoneUK What means are there to place an order at 9pm? Chat was not responding (I have screen shots), website was down (also have screen shots) and call centre was closed. Yet you will just publicly lie? How do we escalate this?

@VodafoneUK Checked out your passes, way to complicated. I stream a lot of internet radio, didn’t see a pass for that. No thanks, you’ve lost a loyal customer you had for 10 yrs. I’ve ordered a Giffgaff sim. £15 for unlimited calls and texts and 8GB a month. All you had to do was match that.

Another day + another crap internet service from @VodafoneUK u promised high speeds but failed 2 mention anything about router speeds! yet again we’re using our data and even had to purchase more data on one mobile device😡 can’t wait for the end of my internet + mobile contract

2019-08-25 21:15:03 -Download (Mb/s): 11.70 -Upload (Mb/s): 9.61 -Ping (ms): 53.17 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@DamianPDavis @VodafoneUK Couldn’t agree more; @VodafoneUK desperately need to roll out SMS support on WiFi Calling, two-factor authentication via SMS isn’t going away any time soon and your customers are left waving their handsets outside open windows in search of your network.

2019-08-25 21:00:03 -Download (Mb/s): 13.90 -Upload (Mb/s): 9.38 -Ping (ms): 48.06 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

So bored of @VodafoneUK and their terrible service. Alot of the time feels like I'm just being told "to wait and it will be fixed". It's quite misleading #poor #CustomerService

@VodafoneUK yea I'll admit I'm bored and you won't read all of these but at least the notifications are going be high so you'll shit yaself in the morning 😂

Joke time: @VodafoneUK broadband service Don't worry guys you might think that was harsh. But they a little slow so its fine they won't get it :)

2019-08-25 20:20:03 -Download (Mb/s): 12.90 -Upload (Mb/s): 9.71 -Ping (ms): 50.24 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest

@VodafoneUK are an absolute joke can’t cope with the fact my mum is paying for fibre optic internet and it never ******* works, every time we’ve rang them there’s just more problems So incompetent

2019-08-25 20:05:03 -Download (Mb/s): 12.30 -Upload (Mb/s): 7.60 -Ping (ms): 48.32 @VodafoneUK I pay for 55Mb/s down with broadband. The threshold for this tweet was 15Mb/s. I cannot play ANY online game. This is abysmal service. #Python #RaspberryPi #SpeedTest