3 (Three) Outage in Sandwell, England

I actually can’t deal with how slow SKY broadband is, not to mention how poor the mobile network is.... I miss you @ThreeUK

@ThreeUKSupport I’ve wasted a whole afternoon trying to resolve an outstanding issue with my services, and I’m no further along. Being passed around from pillar to post.

I'm not one for complaining on Twitter, but I’m letting it be known that @ThreeUK customer services is awful. As a long standing customer and given the current pandemic the service has been appalling.

@EE wow, spoke to a representative today to see if they want to keep me as a customer but was offered no better deal or any attemp to keep me. May jus go back to @ThreeUK

@shreypuranik @ThreeUK Okay, tried this but it didn't solve the problem.

Anybody on @ThreeUK having problems sending/receiving texts? Can't send at all. Tried rebooting phone etc.

@ThreeUKSupport is there a problem with texting in Birmingham? My messages keep failing.

@ThreeUK Lads, any chance of your home WiFi thing not dropping out for about an hour or so everyday? Every evening without fail

@ThreeUKSupport Lol says down please try later

@ThreeUKSupport the quickest way to get support from three is to leave lol... awful company to have a phone with... absolute shambles and scam artists

@Vishaldutta @ThreeUKSupport I had this exact same issue/screen 2 days ago & just gave up.

@ThreeUKSupport My contract for the old number should have been cancelled in MAY so im getting charged for 8 months on a phone number I haven't used at all, since I threw the old chip away and sold my old phone... I kept being asked for stig number.. or they couldn't cancel the contract.

@ThreeUKSupport No nothing,I was past to 3 different departments and got that wound up I put the phone down in the end in anger after nothing I was saying sunk in with the customer service advisor on the phone, I was told the contract would be ended DEC but would get charged till then.

@thisispanos @ThreeUK I was told they were investigating my complaint, but that was 3 weeks ago and still got nothing, so I stopped the direct debt at the bank, but I was warned that they'd send the outstanding balance to enforcement. Ive tried contacting martin lewis, Money Saving Expert for help..

@thisispanos @ThreeUK I've just had the same issue, got an upgrade in May new phone, number new contract, I asked for my old contract with 3 to be cancelled by them.. 9 months later there still charging me for it. Asked again to cancel it and refund the 9 months and just got the run around.

@ThreeUKSupport hi, I requested a new sim card, but I'm still waiting for it. Can you help me pls

@ThreeUK is by far the worst phone company I have ever been with. You tell them point blank you can’t pay when you lose your job because of a pandemic and they still pile on the charges 🙃

@ThreeUKSupport Cannot access the My3 site or use my app. Rejects my usual password and will not let me reset. Says authentication error. Please can you fix?

Exceptional customer service from Sharnli @ThreeUK customer services. Talked my mum through her options and took the time to explain each. If you have Customer device awards, she should definitely have one 🥇 #excellent #customerservice

@ThreeUK 4g is atrocious Been with them for just over a week and I’m ready to throw my phone across the room No way I’m doing 12 months with this How do I cancel?

@tescomobile @ThreeUK should be sorry for the absolute con of unlimited internet however, phone only works on wifi! The signal is shocking

@ThreeUKSupport my data doesn’t work, unless connected to wifi! My iMessages are able to send but I am not able to use the internet or any apps. Can you help me out? Thanks.

@ThreeUK the network coverage is appalling as is your customer service. I have called FOUR times now to get the issue resolved and still nothing even after being sent a new sim card. As soon as possible I will be changing networks #3phonenetwork #poorcustomerservice

@ThreeUK @ThreeUKSupport just had a call from someone claiming to work for 3 offering a ‘good deal’ for a phone contract. When challenged, they swore and put the phone down. Please note the numbers: 033002711914 & 03300271423

@ThreeUKSupport There is definitely an issue with your service especially since you started working on your mast upgrades. The speed is non existent..and I am thinking of cancelling due to poor speed issues and not getting the service I am paying for !!!

@ThreeUKSupport It's is a Home Broadband Huawei B535 Router, so I wouldnt be going outside the area with it. However I can get between 30-50MBs on my other O2 device (mobile ) in the same spot. Your transmitter is also nearer than the O2 one. So you need to have a look at your service here

@ThreeUK Any help? Got a 3 phone yesterday, number due to move today but the text sent has two 44s in place of the 07 at the beginning of the number to be transferred. Will it still transfer okay? I can't make a new my3 account, register isn't an option just log in.

@ThreeUK hi can I speak to your customer care team please

@ThreeUK so disappointed to find that u have taken £300 out of my account for no reason. I have been a loyal costumer for several years and when phoning costumer services to try and resolve the issue they were less than helpful. I await ur reply and assistance with this matter.

@ThreeUK Thanks to your DPO providing a #SAR with all the proof of a one year #Complaint you have not resolved yet. But who actually does something about this refund? #fail