3 (Three) Outage in Oxted, Surrey, England

@ThreeUKSupport I had all the lights on the router. Devices showing as connected, Mac showed an IP address for connection, but there was no internet on any device. It resolved itself after about 10 minutes, the longest 10 minutes of my life! Seemed like the network dropped.

@ThreeUKSupport as you know most of us can not work right now, and are not getting paid, i can not pay my bills for foreseeable Future, you shut phone lines down and it seems impossible to Get on The online chat, so you going to leave me no choice but to stop direct debits

Same here talk about bad timeline lol @ThreeUK

@ThreeUKSupport Such a poor connection! So bad! Postcode SE4 thanks

Shocking service from @ThreeUK. Online chat function was ace when trying to sell me something (a mobile broadband router to enable me to work from home before broadband is installed) and was assured it would be able to stream. Now using it, it can't. Can't just about load pages.

@Simonfp21 @ThreeUK I haven’t had one of those in such a long time, but then I’m never out early enough to get a McDonald’s breakfast anymore, so

@ThreeUKSupport I can’t call or text. What an absolutely rubbish service I’m getting from 3!

@taralawrence21 @Three_Is_Broken @ThreeUKSupport Yeah...leave @ThreeUK they are shit

@ThreeUK what's up with your 4g because it's incredibly slow

@StevenKelly82 @ThreeUK It’s just so shit

@ThreeUK just to let you know ive managed to move away from your utterly useless service and by doing so got 5 other friends to move. Might not mean much to you but im happy with my result so far! @Three_Is_Broken

@articeddie @JanetteMilligan @ThreeUKSupport @ThreeUK They are probably service update emails from @ThreeUK

@ThreeUK where do I send my WiFi bill to. . Not had any issue 3g/4g today so had to pay for BTwiFi. Thanks @Ofcom @BBCWatchdog @Three_Is_Broken

@LatinDJg @Three_Is_Broken @ThreeUK @ddyson3 @ThreeUKSupport I was waiting since August 2019, ust get them to allow you to cancel your contract without charge and walk away!

@SimSmithy @ThreeUKSupport @ThreeUK @Three_Is_Broken Yep! I got them down to 6 months free line rental but even that couldn’t stop me from leaving the worst phone provider in the uk!

@ThreeUKSupport No funny enough if I’m not home I don’t have bloody WiFi! You should be paying me back for the fact your not providing me a service that I pay you for !! nor does your stupid app work either! You couldn’t arrange a piss up in a brewery

@ThreeUKSupport Well it’s not good enough I’m a flight attendant on standby if I get a call and it doesn’t go through I’m the one who gets a meeting and a note on my record!!What exactly am I paying for his seems to be constantly happening so why am I paying my bill for service that’s not workin

Again @ThreeUKSupport @ThreeUK I’m on standby and I’ve no signal amazing!!! What the hell am I paying for!!!

@samgwentucker @ThreeUK They won’t have to work hard to improve the terrible deal I’m on at the moment.

@ThreeUK @ThreeUKSupport why am I paying for no service!!! For@best part this month my signal has been non existent!!

Incredible. I’ve been a customer of @ThreeUK for nearly a decade and they have given me absolutely no reason to remain with this overpriced, poor service network. No incentives or customer loyalty.

@ThreeUK @SamsungUK Advertising 5g phones when your already late 5g network is nowhere to be seen yet 🤔

@ThreeUKSupport hi - I recently signed up for a new tariff but received info through post saying I was on a different, higher tariff. I have twice contacted support and they have twice confirmed that the original rate would be honoured but my account still says higher tariff...

Dear @ThreeUK please sort your shit out !! No Mobile Data again #three #nomobiledata

Near West Croydon and the internet sucks @ThreeUK. @YouTube videos are suffering to load!!! 😠😠

@ICimmi @ThreeUKSupport Signals become really poor in Wimbledon since new year too

@ThreeUK you are literally the most incompetent mobile network. I returned a home signal box to you on Dec 18th, have provided proof of this TWICE by email and you have still sent me a bill for £75. This is the second time your Norwich centre have lost a returned signal box

@ThreeUKSupport hello! I have had problems removing the parental control from my account for months, I have an UK credit card, which should prove that i am already over 18 more than enough, but it gets declined all the time:/

@ThreeUK I hate you guys so much. So damn much

@ThreeUKSupport new customer (2 weeks) at Gatwick airport south terminal. No mobile signal. I'm starting to regret switching from Vodafone. Please sort this out. I'm on the free wifi sending this tweet.

@ThreeUK are literally the best network provider! I ran up a huge bill calling the USA not realising it wasn't part of my allowance and they have refunded me the full amount for being a loyal customer. I highly recommend them! 🤩 #loyaly #three #bestnetwork #wouldneverleave

@ThreeUK Your network now total garbage and never works. I’m off 🖕

@chrisdetsicas @ThreeUK @giffgaff - was with 3 for 10 years and they kept cutting my data allowance. I get a shit tonne of data and flexibility for peanuts with giffgaff

Get back to London and my phone signal is worse than being in Paris. @ThreeUK sort your shit out!

@amelia_jk @ThreeUK Honestly it’s ridiculous how bad they are! Yet keep signing back up with them

@ThreeUK I have NEVER experienced awful signalling problems since you have set up the 5G network! I pay you an obscene amount of money every month for a below par service!

No like I’m actually mad. Why are @ThreeUK sooooo shit. Someone recommend a good network provider in the UK - including home internet etc please.

@ThreeUK need someone to call me ASAP about your utter shit customer service before I cut mine and my family’s contracts immeadiately

@ThreeUK need someone to call me ASAP about your utter shit customer service because I cut mine and my family’s contracts immeadiately

Maybe @ThreeUK and @ThreeUKSupport are down as well as their network can't think why else they'd ignore me... 🤔

@ThreeUK Ha ha you can’t even get 4g right in London let alone 5g. Seriously shocking service and signal from 3 for months

@ThreeUKSupport My phone is iPhone 11 Pro Max and my husband is the iPhone X max. Both of them with the same problem. Cmon, I’m regretting to made that contract with you guys!

@ThreeUKSupport Oooo that’s the point, I live in CR42BA and it is terrible here. I work in SM45JD and, I don’t have words to describe how bad it is there. My husband was #O2 and I asked him to come to @ThreeUK he is complaining and saying it has been his worst decision ever to 📱

Gosh @ThreeUK has one of the worst internet signal ever in #UK I’ll never recommend it!

@ThreeUKSupport Bit of a late reply. This issue is now irrelevant. Twitter generally used for more immediate things.

@ThreeUK what’s happening to the network/internet. I can make phone calls but that’s it. No internet. Turned phone on and off multiple times. #networkissues #networkfail #nointernet

@ThreeUK fix your internet you bastards. Robbery is what your doing to me

Why @ThreeUK is my internet not working again think its time to switch service providers

@ThreeUKSupport My sim isn’t even a year old. It’s definitely your network issue.

@bluemoonstar @ThreeUK Three are awful in London. @EE are v good

@ThreeUK’s mobile broadband is pathetic. It is so intermittent and slow that I can’t even complete a broadband speed test without an error message. Not what we were sold. AVOID

@ThreeUKSupport I am an 4G customer how comes I can't use the three app update the app we can enter out 4G mobile number and password manually rather that asking to on our data which we can't as we are using WiFi

@ThreeUK hola - my contract finishes on the 18/04/20 but was wanting to extend. Can’t find anything on the website so help please lol

Anyone on @ThreeUK home broadband having problems. I know single is not going to be good at the moment but really can't be as shit as it is tonight.

@andymallins @ApplWatcher @ThreeUK @EE @O2 I moved from @ThreeUK to @EE for the exact same reason. And agree 3 customer service was atrocious.

@PurpleTurtle459 @Ofcom @ThreeUK I'm taking this issue to the Ombudsman. Asked for a deadlock letter after complaining... they are stealing from us! Stealing our right to a decent useable service.

@WadeFamoc @Ofcom @ThreeUK I found they started in January. Once a week, the internet was too slow to do anything. It's been getting more frequent over the months until as you say, covid has caused speeds no more than 2mbps. We should be within our rights to withhold payment until such issues are fixed.

@PurpleTurtle459 @Ofcom @ThreeUK They are limiting the unlimited... for me it's been like that for years but got worse last August. Since the virus, @threeuk are now just letting their throttling go hardcore on us, while making insane profits... if that's some form of price gouging... charging for no service!

@ThreeUKSupport Both not working

@ThreeUKSupport Thank you, Jordanna, but I don't need a PAC or STAC. I just want to cancel my contract. Is there a way to email my notice as I would like to avoid leaving home just to print out the letter and to post it. #stayhome #threeuk #contractcancellation