3 (Three) Outage in Hornsey, Greater London, England

@ThreeUKSupport I restart my phone about 15 times a day and the signal just keeps dropping. It’s awful

@LatinDJg @Three_Is_Broken @ThreeUK @ddyson3 @ThreeUKSupport I was waiting since August 2019, ust get them to allow you to cancel your contract without charge and walk away!

@SimSmithy @ThreeUKSupport @ThreeUK @Three_Is_Broken Yep! I got them down to 6 months free line rental but even that couldn’t stop me from leaving the worst phone provider in the uk!

Hi @ThreeUK. Guys you need to improve your service, how is it possible to be at home (London Z2) "using the 4G" & I'm not even able to load Netflix on my phone. Honestly, I was considering upgrading, but with this service maybe I'll have to change provider. Thanks 🦾

@ThreeUKSupport Hi, it’s NW10 3AA but I have the issue in many parts of London, especially central areas like Oxford Circus. Phone is iPhone 11 Pro.

It's mad how I have to call @ThreeUK every month to sort issues with my contract can't wait to change networks in march

@centralsimon @SinnersTravels As your @ThreeUK #4G is as slow as my companies intranet. I am in a prime location at Baker Street where it was fine up until the big #5G hard sell.

Voda is red, O2 is blue, I moved to @EE Because the service from @ThreeUK was Poo!

@ThreeUKSupport I found out the reason , for some reason you deactivated my sim card before I received the new one which was being sent to fix my network issues. It meant no one at work could reach me all day and I could not make any call.

I’ve just spent 2 weeks in the USA using the @ThreeUK GoRoam and had perfect signal and fast 4G the entire time. I come back the the U.K. and revert back to the awful slow ‘4G’. Sort it out @ThreeUKSupport - you used the be great. Service in my own country is crap nowadays!

@mark_castle @Pimsnumber1 @Three_Is_Broken @ThreeUK There are so many with the same issue. @BBCWatchdog need to investigate.

@efjaebe @ThreeUK EE customers have issues too. All networks have problems in dense areas where a lot of users are demanding higher levels of data than ever before.

@Jason_JRF @tomhfh @ThreeUK Ah yes, the network with the worst satisfaction of the main players

I thought network coverage in London would be first class but really struggling inside most buildings. Is there an issue @ThreeUKSupport

@ThreeUKSupport very slow Internet and broadband is not working #poorservice

@ThreeUK useless network, i am bloody trapped . I took a contract and literally paying for nothing. They got not network inside any property, and customer service is a joke. Ffs

@ThreeUKSupport hi there. I cannot use any data on my phone when I am located at work in EC4M 7AW despite phone saying I have a reasonably good 4G signal. Seems to be fine elsewhere in London though.

@ThreeUKSupport @BoeingBoy By “the area” you mean “the whole freeking country” by “should help” you mean “will make no sodding difference but will fob another one off” I feel sorry for the staff on @ThreeUKSupport they know it’s shite but can’t say otherwise.

@Garryc0nn0r @ThreeUK Absolutely bunch of crooks and they know it! Charging for a service which they dont deliver!

@ThreeUK your network has been such a piece of fkn shit this past month +... be better

@ThreeUK Well im still waiting an update on my official complaint

@hollieenelsonn @BenThapa82 @ThreeUK Appreciate this doesn’t solve the problem, but I’ve turned mine onto 3G only a few days ago and it works fine for most things.

@ThreeUKSupport hello! I have had problems removing the parental control from my account for months, I have an UK credit card, which should prove that i am already over 18 more than enough, but it gets declined all the time:/

@ThreeUKSupport @ThreeUK 2/2 I understand that people steal - but seriously - set up an area in your store where customers can hold the phone they’re about to purchase. IT’S A PHONE. You hold it to use it!!!! Not a happy customer.

@ThreeUKSupport Thank u for your reply Jen. It is not my phone... it is my relish. Have tried changing all the positions of my router and nothing. Have been calling you guys but it was said to me that I have a bad signal and apparently the signal in the area is indeed bad. :/

@ThreeUKSupport Hi Jen. Yes... and in my house we could never get more than 4m/s. Very frustrating

@7fivefive @ThreeUKSupport Not quote that bad…

@ThreeUKSupport Strange how the call drops and your request can’t be completed just when compensation it being agreed. Sort your bloody network out! It’s a disgrace! I won’t be giving you another penny.

Nice one... @ThreeUK is this yet another customer throwing himself overboard!

@ThreeUK shocking signal today

If @ThreeUK @ThreeUKSupport don’t sort this issue out today, wallahi I’ll pay what’s left on contract and leave. Kmt.

Terrible new customer service on @ThreeUK . Taken more than a week to transfer over my number, so much wasted time on inefficient Live chat and phone. Very disappointed

I’m calling my mum and three network is saying call failed even though she’s in this very house @ThreeUK fix this because it’s so annoying happens everyday

Not sure whether it's just @ThreeUK or whether it's the whole UK mobile network, but when I'm on a train into London and my signal keeps dropping out it feels a bit... pathetic.

@ThreeUK Bit shit when someone in one of your stores made me extend my contract because "5g was coming in December" and even roped me in to a 5g phone. Could be loving life with EE now 😭

@ThreeUKSupport Can you answer my question directly please. I wish to make a complaint and want to know how. I'm sick of repeating myself.

@Relish @ThreeUKSupport @ThreeUK Predicting advice of: Call customer service Reset your modem Take out the sim and clean it in your modem #overit #excuses #3mobile

@ThreeUK @ThreeUKSupport supposed to have ported my number from @EE yesterday, didn’t happen. Promised it would today and thus far hasn’t! V poor!!

Hi @ThreeUK I am continuing to receive bills for a mobile contract I cancelled 10 months ago. Can someone contact me urgently to rectify this. I am no longer a customer and would appreciate clearing this up.

@ThreeUKSupport hi there. Wanted to check My3 account but forgot password, try to reset but it says my mobile number not found. I’m definitely on your network. Help!

@ThreeUKSupport 2/3 max at any time, it's more the promise of 5g and it not being available that's the issue now

@ThreeUKSupport Your connection is shit, your customer service is shit and your pricing is shit. If there’s any way to transfer my contract to EE tell me, I beg. Constantly having to put my phone on airplane mode and back to get internet is tiring.

@ThreeUKSupport It’s turned on, the sim in inside but the WiFi is incredibly slow. WhatsApp/Netflix/YouTube/basic google.. nothing works

@ThreeUK Your network now total garbage and never works. I’m off 🖕

@ThreeUKSupport poor connection wondering to request an early termination

@ThreeUKSupport I see. Just working backwards, I have no idea how this service signed me up. Research suggests that they have worked out a way to stealthily sign me up by embedding a sign-up form in YouTube ads. Which is insane itself. But you're telling me there is no way that I can tell...

@ThreeUKSupport And I mean it’s been like this pretty much all of 2019. When I asked about it, I was told just to use 3G (and that I didn’t pay for 4G, that was an added bonus so I should use 3G for the better service - not really the best customer service interaction)

@ThreeUKSupport Logged via online chat. Was originally offered a £5 compensation, which I rejected. Was passed onto second level technical support who have authorised effectively a month free on both my accounts. Had a missed call 24th Dec but nothing since

@ThreeUK @ThreeUKSupport I don’t have service in E17 and it’s been like this for an hour.

@ThreeUKSupport Of course I have. How else would your live chat person have been able to a: verify my security answer s & b: re-enable my login. I don't use your app, it's a pile of... well let's just say it wasn't a positive experience.

@SuprahhRL @ThreeUK Due Stupid Toxic 5G Towers Mass Destruction

@sarahclaireryan @Payforit_Sucks @IG_fairtelecoms @3Luser @ThreeUKSupport @BBCWatchdog @PSAuthorityUK @ThreeUK Aw right, glad you got to the bottom of it. I agree about Three and don't understand why they don't protect us. I would never allow my bank to let a third party remove money from my account without my consent!

@SienaSays @Payforit_Sucks @IG_fairtelecoms @3Luser @ThreeUKSupport @BBCWatchdog @PSAuthorityUK @ThreeUK It was all down to me to sort and they gave very little help (in fact the two text companies they directed me to were not the company responsible). Basically not our issue. I spent hours sorting it when really it should be up to them to protect their customers from scammers IMO.

@SienaSays @Payforit_Sucks @IG_fairtelecoms @3Luser @ThreeUKSupport @BBCWatchdog @PSAuthorityUK @ThreeUK Eventually I got an offer of a refund from the company involved. They wanted bank details which I wasn't comfortable with (since I never consented to the texts in the first place so it felt like a scam). They have instead sent me a text to redeem the money at Post Office...

@ThreeUKSupport I really hope you're right. I honestly do. But I've been hearing it for so long, and complaining before has only ever led to promises of fixes that never come. Switching to 3G might have worked if I'd known to - but it's a huge frustration to have to do it at all, and so often.

@MarcAllera @EE guys great you do various events, and flog bt tv etc but the core services really matter. I’ve had to purchase a sim pay monthly for £10 to be able to use my phone in Israel from @ThreeUK I’m a EE customer I’m not prepared to pay £1.80 per minute

@ThreeUKSupport It would have been about the end of January. He went into the local shop. As a new customer, he was offered £9 a month for 6 months, rising to £18 but I don't know how long the contract is for.

@ThreeUKSupport @ThreeUK why are u bothering with 5g when 4g is awful! I’m having to switch my iPhonex onto 3G just to search for things on google. It’s not my area as I work in multiple locations and it’s the same story.

@ThreeUK Signal for both data and voice is aweful again in LN4 area. Reported multiple times and have never received an update or improvement. Gone from 32Mbs to 2Mbs! Over a week now!

@Ofcom @ThreeUKSupport Thank you for sharing, no amount of persuasion or quoting the Equality Act would these Advisors and Managers agree to take my call via a recognised text relay service. I was actually hung up on by one Advisor and calls disconnected when transferring to Customer Services team.