3 (Three) Outage in Blackwater, Hampshire, England

@ThreeUKSupport Customer service have sent me one, and it’s up and running.

@ThreeUK why isn't my 4g service working?

@TheRealPapyAndy @ThreeUKSupport If only that were the case. I wonder if Three have taken onboard my suggestion to fix it and raised a Jira ticket?!

@ThreeUKSupport That’s a painful solution from previous experience. How about this for an idea? You fix the bug in your letter sending and send me an accurate version.

@ThreeUKSupport Hi but I am an existing customer ? Although not for long if I can’t get an e-sim for my phone!

@ThreeUKSupport A new one so I can use the dual sim capability in a new phone . Was told by support trial had ended and wait and see ...

@chadderscheesee @ThreeUK @EE There's definitely a contract clause which will say you can leave if service is subpar which it really is

@chadderscheesee @ThreeUK @EE I had been with three for 3 months of a 12 month contract. I just complained that my signal was not what I wanted and I ended my contract. No harm in trying. Go on their live chat rather than phone them so you don't get annoyed when they lie to you

@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

@ThreeUKSupport It’s ok. I’ve escalated and am awaiting feedback from complaints team. The last few days have been a shambles & I’ve spent hours trying to fix Threes issues. Bottom line is you want 4 contracts or you don’t......

@ThreeUKSupport Yeah. On to chat support..... but of a game 😬

@ThreeUKSupport I see you have eSim support - is Apple Watch connectivity soon to follow? Please....

Can't help thinking @ThreeUK missed a trick when they chose to sponsor Chelsea instead of @FulhamFC #FFC

@ThreeUKSupport @gtrowb1 I have been having the exact same problem for at least the last week. I’ve had no luck logging in to the browser/app or changing my password

@ThreeUK problems with 4G in Hampshire/Surrey since 3pm today..

Why is the 3 app so hard to use, can't have WiFi on but I have no 4G, it's redirected me 10x and the button to reset the password doesn't work 🤔 @ThreeUK

Bad timing @ThreeUK you’re putting my tariff price up the same month I lose my job 😢

@ThreeUKSupport It's ok, third time lucky on chat she finally found someone who knows what they are doing who fixed the issue. Credit score affected by your companies error, however.

@ThreeUKSupport Good morning. My wife is having a terrible time with your accounts department. She has an account that she can't access & wants to pay bill. Phone/chat Support so far unhelpful on 2 occasions. Can you help, please?

@ThreeUKSupport Thanks for the advice, would have been good to get this 5 calls ago? Regardless, the complaint is about how the calls were handled. I’m talking to Steph on the live chat so will post an update after that.

@GoWithItAll @ThreeUK @ThreeUKSupport Yes they take money very quickly but zero help to get the solution resolved. Disappointing

@ThreeUK I have been trying to download an update for my phone since 2am it is now 5-30am and I have not been able to do it, the download is only 145kb now that is ******* good service.

@ThreeUKSupport anybody else having the same problems trying to make a call and it says you run out of credit lol I’m on contract UNLIMITED sort this out please I have nothing but problems and I will just withdraw my contract from you and so will my family

@ThreeUKSupport Erm, Well looks like Maxine knew the postcodes. You can check M40 2WL since that's not a residential location. This has been a problem for a long time, £10 on an O2 Pay and Go sim to test it and they thrashed you with speed and reliability.

@ThreeUKsupport Hi team. I've been charged for a WiFi call to Australia like it was a normal call. Could you help get to the bottom of this for me. It'd be greatly appreciated.

@ThreeUKSupport I have now been told that no errors have been found with my bill, and despite the 6 months half price offer being shown everywhere, I am being refused it! Not happy with the service right now! The fact you sent me a text offering me an early upgrade and 6 months half price!!!

@TomeLevi @ThreeUKSupport Thanks. I know it's fairly inconsequential compared to all the crap we're all dealing with at the moment, but it's still rattling and trying to deal with this on top of everything else is seriously no fun

Hi @ThreeUK - my phone was stolen tonight and I'm trying to contact you to freeze my number and get a new sim but every time I call the line goes dead, and there are no open stores during lockdown... any help?

@ThreeUKSupport Hi mark, I think the issue has been sorted now. The sim did stay in a device, but it has been switched off since the sim plan ended so I don’t think it could have physically used any data. Thanks for your help