BT (British Telecom) Outage in Tiptree, Essex, England

@BTCare I have received calls 2 days in a row claiming my PC has a malware issue. I have hung up on both calls, I am assuming this is a scam. This seems to be on the increase.

@bt_uk my internet is down, I’m stuck in with 2 kids on lock down, and after nearly 45 minutes on the phone you still have not answered. Absolutely disgusting customer service 😡😡😡😡😡

@bt_uk Can you tell us all actually what has happened to be broadband network in the Chelmsford area and approximately how long will service return to normal so we can make arrangements please?

@bt_uk @BTCare Hi Team. I currently have the fibre 100 package (fibre to home) however I seem to experience severe performance issues when we have 2 laptops running in the apartment. Could you please contact / send a wii fii boaster possibly ?

@bt_uk I have a very bad broadband connection today, trying to WFH is proving difficult. BT not says no fault but there most definitely is

@bt_uk I have been trying to cancel my BTsport subscription for 40 minutes now but each time I get transferred to cancellations the line goes dead. Has happened twice now. Please advise.

@bt_uk This came back no issue, but I can confidently say there is an issue

@bt_uk This has been an ongoing issue for a few weeks now, my partners phone keeps switching to mobile data because it keeps dropping out and now she has none left 😑

@K_Katastrophe @DebbieFletcher @bt_uk Plusnet is separate from BT but owned by them, I think you’ll find with the big companies that customer service is poor, especially now with many call centres cut back, I’ve been with BT broadband since 2001 not let me down thus far.

Can anyone at @bt_uk help?!? My parents in 70s have been waiting for phone line & broadband to be installed - order place on 4th July. They’re completed without internet or phone with v poor mobile signal. They rely on internet and in current Covid climate it’s distressing them!

Absolutely shocking "help" from @bt_uk regarding a total **** up with a new broadband/landline order leaving a grieving widow basically alone and uncontactable. Thanks.

@btsport Absolute joke trying to get through to BT to cancel my BT sport subscription 😡🤬😡🤬

@btsport your sound is terrible, keeps cutting out!! #BHAARS

@bt_uk disgusting service for new customers. My grandparents who are in their 70/80’s ordered newest bt tv product a few weeks back ahead of them moving house. Only to find bt turned up at old address despite being told of new address and now refusing to come round TIL tues

@bt_uk Still having issues this is day 3 now

@bt_uk Intermittent problems, it’s a known issue at your end.

@bt_uk Still terrible

@btsport Hi,I am trying to freeze my £25 subscription but can’t reach anyone on the phone. My login details bring up my EE account which is free and I want to talk about my BT one. Help please!!

Hi @bt_uk my WiFi speeds are so low at the moment that it took me ten minutes to load a webpage to find your twitter handle. Please help.

@bt_uk I'm having issues with internet speed again, this has been the past few days, I run a speed test but it says it's all fine, yet I cant load anything on wifi on my phone

@bt_uk why is my internet not working ?! DM

@bt_uk I tried this last night and I've not had any issues since but will let you know if/when I do

@bt_uk Please see previous tweets in this thread. WiFi signal has been dropping regularly at random times throughout the day, usually for between 5-30 mins

@bt_uk Internet down since 8.30pm last night. Got a son trying to finish college work and I have work to do from home. Told fixed by 3am then moved to 4.46am. Now saying they dont KNOW when. Sending mini hub but wont be here till Monday what use is that??! Rubbish!!!

@bt_uk Internet went down 6 days ago. 6 DAYS!! All I get is sympathetic phone calls. Not good enough.

@CharlieCFC05 @bt_uk what's so bad about liking your own tweets?

@bt_uk you've not reconnected me for 6 days. 6 DAYS!! Awful service. You need to kick @OpenreachHelp into touch

@bt_uk Looks like it was a Mac/Safari issue rebooted and all working thanks.

@bt_uk I did thanks, just waiting for the engineer to fix it.

@PandaSquiish @bt_uk End wars based on a false premise. I'd love to see them stopping that. Jumping on a stupid bandwagon.