BT (British Telecom)

BT (British Telecom) Outage Report in Ponteland, Northumberland, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Ponteland, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ponteland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Ponteland, Northumberland, England 05/17/2025 05:40

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (62%)

    Internet (62%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (9%)

    E-mail (9%)

  4. Phone (6%)

    Phone (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Ponteland, Northumberland, England

The most recent BT (British Telecom) outage reports came from the following cities: Gateshead, Newcastle upon Tyne, North Shields, Morpeth, Washington, Whitley Bay, Blyth, Hebburn, Ashington and Bedlington.

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City Problem Type Report Time
United KingdomGateshead Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne E-mail
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNorth Shields Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Ponteland, England

Latest outage, problems and issue reports in Ponteland and nearby locations:

  • mulcs85 John Mulcahy (@mulcs85) reported from Newcastle upon Tyne, England

    @IamAustinHealey @Saracens @ChampionsCup @leinsterrugby @btsport Congrats Saracens - but some serious self evaluation needed by Leinster - not why we lost but reffing of offside and breakdown was a bad joke - really has to be addressed - laws already there - enforce them

  • timtamw88 Tamara Watts (@timtamw88) reported from Blyth, England

    @bt_uk are the most incompetent company. I’m only a month into my contract and I want to cancel already. Terrible customer service, they just pass you to another dept and then your back to the start. I’ve never rang a company so much to get something sorted. #terrible

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk I moved house in the last year - previously I had sky DSL - copper only and enjoyed better service - this shouldn't be the case. I have another property with VM Docsis service - again a better service - but your core network was built on low cost - 21CN - poor product choices.

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk The light doesn't seem to change colour - yes the service is dropping out - I feel that there is either a degradation of pair quality or faulty termination equipment in the cabinet or exchange - there is definitely an issue.

  • calthomson10 Callum Thomson (@calthomson10) reported from Newburn, England

    @btsportfootball @btsport please never ever let John Hartson commentate on your channel again. Ever.

  • laaurenmoore94 lauren moore (@laaurenmoore94) reported from Newcastle upon Tyne, England

    Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂

  • HarrymBarham Harry Barham (@HarrymBarham) reported from Newcastle upon Tyne, England

    Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from North Gosforth, England

    @bt_uk hello, I've had an ongoing broadband instability issue for around 6 months - frequently when I'm using IP voice applications the service is disrupted - I've tried to raise a fault on this a number of times - help!!

  • graeme_i_wilson Graeme Wilson (@graeme_i_wilson) reported from Walker Gate, England

    @bt_uk The automated 'check my line' service isn't finding the fault.

  • RiskManager01 John McLackland (@RiskManager01) reported from Walker Gate, England

    @CCriadoPerez @McAfee_Help @bt_uk Although I have never encountered any virus/mail ware problem for any Mac, you should be able to delete MacAfee files from the Library and Preference Folder.

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

  • joshybanyard Josh Banyard (@joshybanyard) reported from Longbenton, England

    As lovely as it is for @btsport too show the #ChampionsLeagueFinal for free but the stream is awful...

  • andydeltic andy (@andydeltic) reported from Gateshead, England

    @bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks

  • TVBCJonpaul Jonpaul Heron (@TVBCJonpaul) reported from Newcastle upon Tyne, England

    Working fine all day, week and month. Now watching #ChampionsLeagueFinal2019 on @btsport on YouTube and it’s now poor. Very interesting.

  • stevejacksonHN Steve Jackson (@stevejacksonHN) reported from Corbridge, England

    @bt_uk I'm visiting from the developing world where the internet is cheaper and faster. Pity my poor parents who have to pay for BT WiFi. Whole thing needs re-nationalising.

  • breenster breenster & 🐶 (@breenster) reported from Wylam, England

    @bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

  • Sturrock85 Andrew Sturrock (@Sturrock85) reported from Whitley Bay, England

    I presume the awful @btsport stream on @YouTube is a ploy to get people to subscribe. It's awful, despite what is usually a good connection.

  • flipflops1982 Philip Robinson (@flipflops1982) reported from Shiremoor, England

    @bluther123 @neilben10112319 i am only watching the game, no highlights, no build up, no half time banter! @btsport have the worst football pundits in football history! #liverpoolvsTottenham #TOTLIV

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • darrendevally Darren de Vally 🏳️‍🌈🏳️‍⚧️ (@darrendevally) reported from Manchester, England

    @bt_uk your app is telling me my last bill was not paid on time? But it’s paid by direct debit and went through no problem.

  • RidgyUK Ridgyy (@RidgyUK) reported

    Fix your **** services jesus ******* christ @bt_uk

  • NotoriousGC87 GC (@NotoriousGC87) reported

    @btsport I’m in Mexico trying to use my BT app on my phone to watch UFC 274 & it’s not working. Can someone help please?

  • deanseddonio Dean Seddon (@deanseddonio) reported

    Been with @bt_uk for years, noticed my Internet bill has climbed to £79 a month, same package £55 on their site... apparently I can't have that deal as I am not a new customer.

  • LeitaVillers Leita Villers (@LeitaVillers) reported

    @bt_uk Who do I contact about appalling customer service. I’m having constant hassle from BT, requesting equipment back, saying I will be charged if I don’t sent it back. I have tried ringing & sending email to the customer resolutions team but getting no response - I’m at my wits end

  • NKumaros Nikhita Kumaros (@NKumaros) reported

    @bt_uk got a bill for £50 for unreturned kit on 16 April after confirming receipt of kit on 30 March. Please cancel incorrect charge ASAP.

  • Graeme611730131 Graeme (@Graeme611730131) reported

    @bt_uk i have recently joined from EE and I have woken up to no home broadband. I thought I had signed up to unbreakable broadband. Could you help please. I’ve still to receive the back up EE router.

  • MrBasicx Matty (@MrBasicx) reported

    @bt_uk please can someone help

  • AshyRavaliya Ashy (@AshyRavaliya) reported

    @bt_uk having a lot of issues connecting, is there an issue with service?

  • looneymetal Sven Lyus (@looneymetal) reported

    @Ramon_Vega71 Ramon, can you ask bt why both btsport and match of the day never showed the elbow on son? In the reverse fixture they showed kanes red card tackle from multiple angles.