BT (British Telecom) Outage in Newmarket, Suffolk, England

Sorting out my father in laws accounts. He has #dementia. @TalkmobileUK terrible and unresolved - had to resort to email and who knows how long that will take. @bt_uk absolutely brilliant and went the extra mile. I know who my business goes to in the future

@bt_uk Ethernet. It's happened on multiple occasions. Look. As long as I can use without buffering and quality drops to streaming etc I'm a very content customer. When buffering happens in 2019 there is something amiss. 5mb is crazy slow for "super fast fiber" ;)

@bt_uk Also. If my contract renewed 2019. That is this year. Not 2014 like first stated. Really seems that bt cant get there numbers correct. As you can see I've been a loyal customer for many many years. Seems like honouring sales pitches doesnt come easy for you guys. Lol

@bt_uk No full drops but speed was pitiful last night. So much so that my entertainment was stuttering and buffering. So either your test equipment is faulty or lying to you. If I hadnt had a problem I wouldn't be having this conversation!!

@bt_uk In fact. I'm sure your adverts state that its GUARANTEED never to happen!!

Fair play to the @WeAreOpenreach engineers tonight. Internet went off in village #fordham about 3pm (I think thanks to some roadworks for new housing estate) . Way past midnight and the engineers still at it trying to fix. Great effort lads @bt_uk

I wish @btsport would stop moaning about the quality of football and just commentate on it. Let me make my own mind up on how good the game is rather that you telling me that it’s shit by 3 different commentators.. all I’ve heard since the 15th minute. #UCLFinal2019 #UCLfinal

I wish @btsport would stop moaning about the quality of football and just commentate on it. Let me make my own mind up on how good the game is rather that you telling me that it’s shit by 3 different commentators.. all I’ve heard since the 15th minute. #UCLFinal2019 #TOTLIV

Sooo glad i stayed up till 6am. What a load of bollox. Draw my arse #WilderFury . Guess thats another £20 heading @btsport way then. Lets hope rematch in UK, or on east coast at worst

@1agentsmith007 @UFCEurope @ElevenSports_UK @danawhite @btsport The worst thing is how @ElevenSports_UK have totally ignored any direct questions about ppv etc. Shows to me that they can't be trusted already!!

@BTCare my internet is not allowing me to stream Netflix anymore. How can I fix it 😢 #sad

Hi @BTCare @bt_uk my broadband connection has gone down for the millionth time...that’s just this week...we have spent so much time on the phone to India we now have pen pals and have arranged house swaps...btw I pay a lot of money for this so I expect it to work...all the time!

@bt_uk @BTCare this week continuously unable to sign into my BT email on my laptop. Accepts my user and password but doesnt open. Are there problems?

@BTCare 4th day with no broadband. Please can you try to help. One day I’m told it’s a network problem then just now texted to do some home checks. Have already had 2 engineer visits and a new hub. Does anyone actually know anything? @bt_uk is a really poor service provider

@BTCare The first two were more complicated with recorded messages that passed from a first to a second then a voice asking how could they help me

Ok..., three times now I’ve had a dodgy call centre try to tell me there’s a problem with my internet from BT .... anyone else getting this (stop this please @BTCare)

@BTCare Thanks for the reply this doesn’t open a webchat or anything and says I need to call to discuss the complaint is this right ? I have just been on the phone to be told they can’t help and another team has to contact me but I always get the same text message which isn’t any help

@TheAxAndSmash @btsport Can’t agree with you more. Had a nightmare when we moved house a couple of months back with them massively over charging me, took forever to get through. No one took any ownership, appalling customer service

@BTGroup @bt_uk @BTCare I raised a complaint almost 6 months ago and my problem has still not been fully solved. I am appalled and thoroughly disgusted with your service and will never be switching providers to you again! It has proved to be the most difficult process I have

@BTCare had my fibre modem installed yesterday, hub turned up today and broadband not working, been on the phone an hour and put through to the wrong department every time. Can you assist?!

@BTCare Hmm, I don’t think I was able to get that far as I called up the main customer care number and they advised me of my options. (I could be wrong though)

@reme22 @btsport @ufc I hate having to watch through an app or online hopefully they will get a Sky channel or I will get an Xbox One otherwise it's a fucking head fuck

@BTCare my fibre broadband was due to start yesterday, but was delayed by (at least) 9 days for an engineer appointment (on a workday) due to unexplained ‘technical issues’. The hub and modem are all fitted. The call advisors have no information available. What’s going on?

@bt_uk So my phone line doesn't work my internet keeps going down my online reporting is ignored and yet you keep expecting me to pay for this non-service #btcustomerservice

Watched the first half of #GENLIV on @btsport , commentary team hadnt a clue what was going on, second half on @VMSportIE and @DaveMcIntyreIRL , what a difference... BT truely awful...

@samwindrim @btsport Are you still drinking that kiskadee shit or are you on the real shit 😁

Not sure whether to cry, shout, swear or all 3. Apart from ineptitude of the highest degree, @BTCare show complete and utter lack of regard or empathy when dealing with issues arising from #dementia I will be taking my story to @ofcom @DementiaUK @alzheimerssoc @BBCWatchdog

@bt_uk Complaint number is VOL013-428892707752 advise why no one called me back as agreed after the no show and if my appointment on Friday is happening or if they will also cancel it without explanation.

@jaysaintsfc @BTSportBoxing @btsport @Tyson_Fury @WWE He also needs to let that cut he sustained heal properly (WWE probably won’t help) but he’s doing all the right things

The @btsport app is ******* dog shit

Oh @BT_UK, I'm begging you, stop showing that advert with the opening paras from A Tale of Two Cities. That is the absolute WORST annoying drivel, and that's saying plenty from Dickens. #amwriting

@StrudwickM @YouViewSupport @bt_uk I’ve posted on the Sony community, contacted @itvhub and tried calling Sony direct - no answers. I’ll take the telly back to @curryspcworld for a refund if I can’t fix it 😢

@btsport @btsportfootball Can someone tell Martin Keown that if he is gonna commentate he should learn players names. Who ******** is Lovrens...