BT (British Telecom)

BT (British Telecom) Outage Report in Craghead, County Durham, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Craghead, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Craghead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Craghead, County Durham, England 02/10/2026 18:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Craghead, County Durham, England

The most recent BT (British Telecom) outage reports came from the following cities: Newcastle upon Tyne, South Shields, Blaydon-on-Tyne, Crook, Gateshead, Boldon Colliery, Washington and Wallsend.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSouth Shields Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Craghead, England

Latest outage, problems and issue reports in Craghead and nearby locations:

  • andydeltic andy (@andydeltic) reported from Gateshead, England

    @bt_uk afternoon folks. I’ve lost connection on my digital phone line. I’ve reset the handset and hub but the issue still exists. Any help would be fab thanks

  • Sandancer60 Dave Miller #ButcherXiJinping #BBCFakeNews (@Sandancer60) reported from South Shields, England

    @MSANNCOOPER @jojojoheeley @bt_uk Ring #BBCFakeNews. Im sure they'll be able to help you out. Don't waste your time ringing. Don't pay the bill if you don't owe it. Let them take you to Court: they'll lose.

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Do you think you could address the problem of your BTtv EPG in relation to entries by @DiscoveryUK. Entries misleading in time, length of prog, capital letters, no synopsis and unable to "record the series". Do you care?

  • DanielJenks89 Daniel Jenks (@DanielJenks89) reported from Sunderland Bridge, England

    @bt_uk I have had issues with my broadband dropping in and out of my devices since that major outage happened on Thursday. I don’t know if anyone else has had those continuous problems during that time?

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare I have an ongoing issue with my broadband I've been in touch a few times now, I've done as instructed & have plugged an ethernet cable into my laptop. I'm trying to watch a programme through the BT box on i player and it is just buffering all the time this can't be right

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk Yes. The coverage here in Stanley is shocking. Time after time I have to connect to home or McDonald's or O2 hot spot to get Internet when out in Town. Even occasionally got no signal at all.

  • kphilchris Karen Brown (@kphilchris) reported from Ouston, England

    @BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk As ive said i will never have anything to do with bt again

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk And I NEVER get 4g. Lucky to get 3g!

  • Geordie_Shaun shaun (@Geordie_Shaun) reported from Newcastle upon Tyne, England

    @Cazza7 @btsport That’s crap. 🤬

  • laaurenmoore94 lauren moore (@laaurenmoore94) reported from Newcastle upon Tyne, England

    Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

  • liamlcg MrGrumpy.....Y.N.W.A (@liamlcg) reported from Murton, England

    @bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.

  • Andyburness2 Andy burness (@Andyburness2) reported from Longbenton, England

    @btsport Turn ur phone on silent u stupid old prick

  • JulieGal1234 Julie Gallagher (@JulieGal1234) reported from Longbenton, England

    @bt_uk internet has been on and off all day. You say nothing wrong with the line but a quick search says loads of people having problems with their internet.

  • d4rryl23 Darryl Arnett (@d4rryl23) reported from Chester-le-Street, England

    @bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

  • shahanchowdhury Shahan Chowdhury™ © (@shahanchowdhury) reported from Newcastle upon Tyne, England

    @bt_uk My phone network is EE

  • gman_hughes 🐢gman scouser Hughes 😬☠️ (@gman_hughes) reported from Ryton, England

    @bt_uk @CattleprodSub @Se2n22 We got BT and ours seem to be slow , is this BT saying we need to up grade to faster internet, hmmm 🤔

  • Andymorris74 Andrew Morris ⚽️ (@Andymorris74) reported from South Shields, England

    How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍

  • trevstanley Trevor Sharkey (@trevstanley) reported from Stanley, England

    @bt_uk The Internet connection on your mobile network here in Stanley, Co. Durham is abysmal.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • truckintrader1 truckintrader 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@truckintrader1) reported

    @bt_uk No thanks, due to your slow reply and shocking customer service, I’ll be moving to virgin media

  • ItsTimDixon Tim Dixon (@ItsTimDixon) reported

    @bt_uk Day 6 Scott. These extremely important Christmas zoom calls are now only a few days away. Assuming your technical colleagues at the exchange are working on the issues over this weekend?

  • Tonysmini Tony (@Tonysmini) reported

    @justgirl_h @bt_uk @OpenreachHelp Are you trying to get a service with BT or another provider? Whoever it is, they need to book an appointment for an Openreach engineer to come and rescan the ONT, or replace it. Does it have a solid green PON light?

  • luceorsomething Luce (@luceorsomething) reported

    @bt_uk hi, I had my internet installed on the 15th and it has been down for the last two days. The fix ETA may be until the 24th December. However, I need the internet working by Monday so I can work. Please can this sorted out ASAP. Thanks.

  • rantingacclols I need a squad (@rantingacclols) reported

    @bt_uk I’m in Windermere & I’ve just got a smart hub 2 and it’s been flashing orange for a day but hasn’t connected. We’ve tried all the trouble shooting but it isn’t working. Is the broadband service working in Windermere? And if it isn’t, do you know when it will be? Thanks

  • SClazza Claire Staples (@SClazza) reported

    @bt_uk GP involved in COVID response and vaccine delivery. Broadband not working since Friday when your engineers came to fix landline issue. I need internet connection NOW!!! #notokay #fail

  • Caledfryn Martin Edwards (@Caledfryn) reported

    @bt_uk Hi Nick, thanks for getting in touch. Didn’t manage to get through (hour waiting) and online doesn’t let me explain the issue of the damage caused by workers from Scottish Power energy workers. I’d greatly appreciate some help with this issue.

  • P_C_Pickstock Phillip Pickstock (@P_C_Pickstock) reported

    @bt_uk Yes - having problems dealing international numbers - line checked via your bot and reports “Ok” the number that I am trying to dial is 0081 434 850065

  • justgirl_h Heather (@justgirl_h) reported

    Everytime I call it takes hours to get through, I know what the problem is. Can someone just take responsibility and get me reconnected! Have also filed a complaint about this ongoing issue! @bt_uk @OpenreachHelp

  • ironman_gaz Gareth Wilson (@ironman_gaz) reported

    @bt_uk I’ve spent over 6 hours on hold over the past week trying to speak to your connections team on that number. The last two days I’ve been promised updates which I’m still waiting on. Your customer service is a bit of a joke to be fair.