BT (British Telecom) Outage in Berkhamsted, Hertfordshire, England

@bt_uk 2/2 My security cameras are down, my kids can’t do their homework, very dissatisfied

@bt_uk 1/2 didn’t get a call but a text instead, now due to be fixed on the 7th February. Not only is my phone line down so is the broadband

@bt_uk our internet has been on and off all day. My husband spoke to someone earlier who told him there were no issues. There's clearly still issues. I'm having to watch NORMAL TV. Not sure i can survive much longer. Please help.

@btbusinesscare signal issues @robinhood126sta #help

@bt_uk Thanks for the offer, but I already downloaded, renamed and printed the statement pages I needed. Please ask your techies to fix the actual problem by April 2020: change the name to f the downloaded file to the statement date not today’s date. Thanks

Hey @bt_uk our smart hub stopped working on Friday. Since then I've called you Friday, Saturday & today. We were initially told we were priority & an engineer would be round within 24 hrs. They are yet to do so or get in touch. We have received a mini hub which doesn't work. 1/2

Thank you Ian @bt_uk you are a credit to the company. Shame all staff aren't as capable and civil. Customer Service training needed in Newcastle call centre 🤔

Our phone was fixed by @bt_uk and now we cannot access broadband from our smart hub or see internet tv, netflix, on demand etc. which we use all the time We never really use the landline phone! Great swap., thanks @bt_uk

@btbusinesscare @BTBusiness no phone line since Wednesday. You promised it would be fixed by Friday. Please help! #complaints #BT

@btbusinesscare @BTBusiness please help! No phone line since Wednesday. You promised it would be fixed by Friday #complaints

@jpph10 @OfficialBHAFC @SpursOfficial @btsport Looks like @Lord_Sugar has same issue

@bt_uk Yes. The line has been down for days. Need broadband for business!

@bt_uk Hi, I want to use BT WiFi using my mobile account. But I can only see login options for Open zone, BT Broadband and Vodafone

Terrible service @bt_uk - I phone to report a series of scam calls purporting to be from you.... Get through to your nuisance phone calls dept only to have the call terminated.

@bt_uk No - your website said there’s a fault that needs an engineer. Your support person wouldn’t book it unless I agreed to pay £85 for a call out to fix your broadband which is at 1/5th the speed it should be. I refused and have ordered sky and will be cancelling BT this evening

After a day of dealing with @bt_uk website and customer support trying to fix my piss weak broadband - they can stick it where the sun don’t shine.

@bt_uk Hi. When it drops it goes red to green to blue. It looks like the speed is slowly handshaking its way down to zero. Every drop restarts and lowers the speed

well done @WWE what a way to lose a load of viewers by giving up a 30 year service from Sky - we pay enough as it is let alone paying more for @btsport .. well I know where I will be watching WWE going forward , awful decision 😪

@btbusinesscare @btbusinesscare Your fault number 10763322 / complaint number: IMP-104593642. No telephone / broadband since Saturday evening (almost 70 hours now), your service sucks. Hope this message reaches your CEO Mr Gerry McQuade. You charge £1500/month for fibre optic broadband, its scam

Ready for the big game. Only issue I have is that it appears that @GaryLineker and @rioferdy5 have been squashed into a small studio. Clearly the Nou Camp doesn’t have the facilities the @btsport team are used to. #football #btsport #championsleague #BARLIV #BarcelonaLiverpool

Trying to renew broadband with @BTCare today... four different prices for the same package inside 20 minutes.... absolute joke. Treat customers like idiots.

I thought listening to Andy Walker on @skysports was bad but OMG @btsport Mcmanaman 🙄 mute on I think

@AndyhHolt @btsport @EmiratesFACup Better than 6pm Sunday. not overly bad for Luton fans if we win the replay but for Sheff Wed fans not good. Bottom line 6pm on a Sunday is not a natural time for a football match

Could the fast fingered notifier at @SkySports please slow down because I get the notification about 15 seconds faster than the @btsport feed. #COYS #TRATOT

McManaman is awful. Talks 💩💩. So bias #btsport #CHAMPIONSLEAGUE

Well #BT @BTCare we now have no internet at all even when our hub shows blue the speed and signal is so weak we cannot do anything. It’s outrageous that we have to go out to get a bit of wi-fi.

@bt_uk @BTCare All very well you launching Plus, our BT wi-fi broke on 14/09/18 and you STILL cannot fix it 😡get your existing products up and running before you launch extras.

@btsport has to be said @chris_sutton73 is an absolutely awful commentator as well as a pundit. How this guy knicks a wage is beyond me. His football knowledge is shocking. He makes @RobbieSavage8 look clever

@BTCare The point is that we have been talking to your teams & the service has been bad. Maybe use your initiative by offering support & compensation on the phone to these people.

What did @tonyfernandes say? **** sake BTSport #ufc229 #TonyFerguson #pettis sound kept cutting out

@BTCare Lucky you. I must get a job with BT to get all that time to call BT customer service. Unfortunately, as a customer, I don't have so much time to enjoy your playlist

It’s now 2 weeks to the day our wi-fi went down and we still only have intermittent wi-fi. Even when it’s on only max speed of 34. Very poor, waiting on a filter to arrive , just hope this fixes it #BT @BTCare

Well we were thrilled to get our wi-fi up and running on Friday but alas it just will not connect to our Samsung tv. Despite all the resolutions given by @BTCare the issue seems unsolvable. BT forums suggest Samsung TVs do not connect to hub 6

@BTCare If we could get some idea of when it would help. You do not seem to understand just how important the internet is for us.

I think when I joked we would be lucky to have internet by Christmas, it was not such a joke after all. They say they will try to fix by this Friday. Why do I have no confidence this will actually happen? @BTCare

My iPad and phone are having an issue with btinternet, but it’s working fine on my MacBook. Is anyone else having a problem @BTCare?

@adamstokes1992 @BTCare I’ve already told them they are in breach of GDPR. It doesn’t seem to register with them. I’ve had enough of their sheer incompetence. Been a BT customer for 28 years. That’s about to come to an abrupt end.

@BTCare internet still down in Hemel Hempstead :( any news?

@BTCare Please help! I’m trying to do a really simple thing on my BT account and it’s proving impossible both online and “live” (I’ve been on your web site and holding for an advisor for hours). It really is extraordinarily frustrating.

@BTCare We've had a broadband fault open for months, an engineer came to our house and couldn't resolve the issue as the problem was at the exchange. We have been charged as according to a phone conversation that never happened, I said that we couldn't make or receive calls.

@bt_uk @LadyDukan perhaps someone can offer me 'fantastic customer service' by kindly notifying me of the CPI impact on my services before you actually TAKE the increase....

Ayyy rude boys reply yeah @btsport

@btsport need help pleaseeeeee

@bt_uk you need U.K. staff working 24/7 because the network doesn’t stop after 9PM. Useless when there is a problem at 1AM

@officiallywobs @btsport Having exact same. Issuez watching campions league tonight. Constantly sound cutting out. Juat get told to check signal issues in my area. What bullshit i pay so much money for this and cant even get thru a match

@Christo07004224 @virginmedia @btsport @BTSportBoxing @btsport when are you going to take responsibility for your sound issues. You always tell us to check our signal issues etc Its not the provider virginmedia or anyone esle but the lame sound on your channel alone. Watching champions league tonight was a struggle to get thru!!!!

Lampard got away with it tonight rubbish tactics and very naive not one pundit mentions this 😂😂 it’s help having 2 ex team mates a former England team mate and Lineker who used to work with him! Tell us how it is @btsport poor! #CHEBAY

Ferdinand saying these Chelsea players will learn now they have faced top level players tonight like the Premier doesn't have any ..........idiot #CHEBAY #btsport

@btsportfootball does noone at BTSport watch the btsport channel because you are ruining coverage of the champions league and the premiership because any live football u broadcast seems to hav a problem with intermittent sound. Users across virgin, bt, sky platforms hav same prob

@btsportfootball bad sound coverage on btsport watching thw champions league... As per usual. So frustrating