EE Outage in Toft, Cambridgeshire, England

@EE what’s going on with my ps5 order? All I’m seeing is lots of people receiving them and I’ve still heard nothing, I ordered before 8:30am on 19/11 and I’ve heard nothing back. This is awful customer service

Finally got my #iPhone12Pro today, who else got theirs? Great service from @EE once again too 😬📱

Why is my phone signal on @EE always so poor? Can only get 2 bars and it’s making the battery drain much quicker too

@EE recently moved and no phone signal in or anywhere close to my new house. I have to drive at least a mile in any direction to get a signal. WiFi calling continuously drops off so I can’t make calls and therefore I can’t call you about the issue. What can you do to help please?

@EE I want to upgrade but at the same time lower my tariff can you help?

@SkyHelpTeam I’m in week 9 of waiting for an engineer ! I am having to use my mobile data thank you @EE IF I COULD CANCEL SKY I BLOODY WOULD BUT CANT GET @virginmedia ON OUR STREET ! #rubbishCS

Loyal customer to @EE for years and they didn’t even attempt to keep my custom when I found a better deal at 02 🙈

@EE great work guys. Advertise an offer that closes at midnight tonight, then start a pre-planned maintenance outage at 2200. That’s quite a few sales scuppered I’ll wager.

@EE Appalled with your service since I moved to my new home 5 weeks ago. Still no phone line or broadband & no resolution date. I have to chase you every day for updates despite it apparently having been escalated. I am told the same thing every day & nothing changes. Had enough.

@EE Hi again, I’m looking at the purple 💜 If I can definitely do it in store then I’ll pop in tomorrow. Wasn’t sure if it was giving me an error because it was now unavailable as too many people had pre-ordered it. Thanks for your help!

@packlam73 @O2 @EE That's not how that works (speaking as an ex-network guy who worked on building the EE née T-Mobile / Orange 4G network.) Also, EE were the only bidder ;-)

I know I’ve said this before but I can’t say it enough. Every single interaction I have with @EE customer service is exemplary. I don’t know how they recruit or train but whatever their secret is, I wish every company would take a lead out of their book. 10/10 every time.

@EE Says it’s busy :( never mind. Already missed 5 goals. 💔

Come on @EE get this sorted out! A loyal customer being treated like this isn’t good for your PR....

Great so @EE are putting my price plan up yet again, but cant even provide me with a 4G signal. Can't wait for my contract to run out.

Even more worrying that lots of people are tweeting about this issue, yet you’ve offered no statement, there’s nothing on your website, nothing. Joke. @EE

Can someone let me know what I can do about this? @EE concerned that phone will be lost after reading other tweets about the service.

Hi @EE I sent a phone via your recycle service, I’ve emailed and tried phoning the number for brightstar but haven’t heard anything. The phone was signed for on Thursday according to the special delivery tracking.

So you ignore me @ee and you still haven’t solved the problem? I need to gift my partner data and I can’t. She needs satnav to get home! 😡😡🤬🤬😡😤

@EE is there a problem with your site. I've been unable to log in all day. Just get an error message . It seems I am not alone.

@EE What if I wanted to terminate my contract im assuming it would we the balance covered across 9 months at £49 so around £441 with VAT

@EE I do appreciate your help, I will, as I do every upgrade, will have to find the deal from the EE website I would like, it seems the upgrade team want me to take the biggest payment increase possible. It the size of the sale over just a sale that seems to be the case at present.

@EE my partner is having issues logging into her online account. Keeps getting server error or we’re having problems try again later this has been ongoing for over a week. Could someone investigate?

@EE Hi I am having issues with logging into the app and the website. I try and sign in and both have error messages. This has been going on now for 2 days.

@EE And let the crap customer service carry on