EE Outage in Prudhoe, Northumberland, England

@Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

@EE Any help as to why apple music won’t link to the phone when it was bought as a smart benefit?

@EE Hi I have ordered the PS 5 I got the confirmation message and screen shot this but never received the email confirmation how do I know this has gone through went on your chat but they were useless

Can’t watch the football again cause of @EE man, worst provider going

I've known stress like trying to cancel a contract for an apple watch (haven't had an iPhone in over a year) and ive been paying 21 quid a month for **** all and now @EE are making it near impossible for me to cancel as I DONT HAVE A VALID MOBILE NUMBER

Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

@EE My 4G has been super slow recently. And our EE WIFI is broken (a second time) due to be fixed in the morning. Not ideal having awful 4G and broken WiFi. As well as this I’ve used loads of data due to broken WiFi :/ can you reimburse?

@EE ...and since spoken to BT directly they advise me that I have the service on the app through you and not BT directly or via my Sky subscription. Could you confirm if this is correct and whether I am paying extra for this? Thank you in advance. Shahan

@ob999666 @EE @EE is indeed down, big UK outtage

@Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great

@EE submitted a complaint over a week ago via email. It’s not been answered.

@EE No seems okay now. It's just a bit weird. Came up that my SIM card wasn't recognised. I restarted the phone and then it couldn't access MyEE. It still didn't think I was on a network but I could make calls. Strange.

@EE Yes this morning. You were still a very long way from @skytv. It seems that customer loyalty isn’t worth as much as a new customer is. All 3 lines will be moving to sky.

@EE speaking to Amber Foster & Jade Muir. They have no idea of customer service and just insist on making the situation worse. #Poor Try and employ people who can do the job!!!! 75 mins and no further forward to

You can always trust @EE to make a mess of any situation! Renewed my EE broadband which came ‘active’ on 22nd and went down to 2mbps. Call support and after being on the phone for one hour (to a quite polite guy) can’t get through to remote services. EE MAN! I want my Xmas movies

As expected @EE never cares about customer relationship and thus had not replied. @VodafoneUK @O2 if you have better options for me with 500 min India calls per month then please contact me I will port my number

I’m planning to #leave @EE network as they are NOT providing few free international minutes. They have 20£ 500 min and 10£ 1000 min (math is wrong) I need at least 300 min free per month, I am having 24£ plan. @lebara @LycamobileUK has unlimited min in 15£ with 8GB data

@EE Hi. Is there a problem with your website. I have been trying to log into my broadband account to remove devices and it keeps telling me to try later

@EE Yes tried all that. I tried to phone EE and there was a recorded message saying that they were aware there was a problem

@EE is your broadband down in south Northumberland. Ours has suddenly gone off. Tried reboot but nothing

@Preo32813383 @EE Well, that was my bad, hope you manage to grab one lad

Hey @EE, I’ve been a loyal customer for literal years, but I’m PAYG, can I still get a PS5 even if I’m not on contract?

Finished my contract with @EE and they refuse to give my any sort of additional discount on a new contract ? Coming from a customer who’s been with them over many years ? Hmmmm naatttt goooddd

@EE the worst customer service. Offered free trial for an add on, given less than 24 hours notice trial is coming to an end, went on to cancel trial, error occurred, £9.99 added to my bill 👍🏻 #poorcustomerservice

@EE hi, getting pretty bored of having no signal and having to rely on WiFi calling, which is also dodgy as my WiFi is with you and that's not been performing well.... Who can I talk to about this?

@DaveDzns @EE Bro wtf, Its Sounds like something South Africa Is Finally better at lmao

@EE is there any broadband issue near Ascot? It's awful today.. Supposed to be at 30Mbps but getting 10

@EE mobile internet not working, even after switching airplane mode off/back on, restarting device and checking for updates. Are there issues in the SA8 postcode area I need to be aware of?

@EE it’s great that your helping people who cannot help themselves but it’s a shame you can’t offer decent deals to customers who have been with you for years. I’m saving £17 per month by moving to another network as your pricing is so high, even for loyal customers.

@EE come on ee, no mobile signal for a week now in B46, what am I paying for each month?