EE outages and service status in Prudhoe, England

Problems in the last 24 hours in Prudhoe, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Prudhoe, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prudhoe, England

The most recent EE outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Chester-le-Street, Cramlington, and Prudhoe.

City	Problem Type	Report Time
Newcastle upon Tyne	Phone	10 days ago
Gateshead	Internet	19 days ago
Newcastle upon Tyne	Total Blackout	20 days ago
Newcastle upon Tyne	Internet	20 days ago
Gateshead	Wi-fi	24 days ago
Chester-le-Street	E-mail	1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Prudhoe, England

Latest outage, problems and issue reports in Prudhoe and nearby locations:

• 
  L🍩ui💲e (@RobbyRSSRobot) reported 1 minute ago from Newcastle upon Tyne, England

  @EE I just spoke to Reece in your Newcastle contact centre. Just wanted to say 10/10 for customer service. He went above and beyond. First contract phone and he was very reassuring. Even gave me his work email in case I have any issues. Glad I swapped to EE now!

• 
  Mark.🇬🇧🇺🇦 (@19bootsy68) reported 2 minutes ago from Dunston, England

  @EE My home broadband is not working. It said I had to call yous but I done have your advice time of 20 minutes. Is there a fault in the NE11 area of Gateshead?. Thanks.

• 
  ManicCollie (@maniccollie) reported 3 minutes ago from Cramlington, England

  @EE Yes tried all that. I tried to phone EE and there was a recorded message saying that they were aware there was a problem

• 
  kevin leonard (@kevinleona88289) reported 7 minutes ago from Gunnerton, England

  @EE having issues with your system. You sent message for me to contact someone verbally but my system won't let me click to use as classed as spam

• 
  David (@davidhorsefield) reported 10 minutes ago from Longbenton, England

  @Kul85 @EE Ah, we have no signal in our house but luckily the wifi calling works great

• 
  Adrian Hitchman (@janade1) reported 11 minutes ago from Wideopen, England

  @Apple fail. New iPhone delivered, new style 's' charging cable. No plug included, can't charge the phone as only have USB sockets and plugs! @EE could have told us on the call. #bewarned #

• 
  Louise (@RobbyRSSRobot) reported 15 minutes ago from Sheriff Hill, England

  @EE I'm needing more time to pay but because I'm on a payment plan the bot can't help

• 
  Ian (@ian_safc_1974) reported 22 minutes ago from Dunston, England

  @scott_fcb @EE I’ve had same issue

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 22 minutes ago from Newcastle upon Tyne, England

  @EE I tried to send an MMS before but got the message MMS isn't supported by the network?

• 
  steve (@stevew_pfc) reported 25 minutes ago from Cramlington, England

  @EE speaking to Amber Foster & Jade Muir. They have no idea of customer service and just insist on making the situation worse. #Poor Try and employ people who can do the job!!!! 75 mins and no further forward to

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 33 minutes ago from Newcastle upon Tyne, England

  @Sunny93x @MartinPDean @EE I've been told by customer services it may be back tomorrow

• 
  TheGingerDigest (@DougJBacon) reported 36 minutes ago from Chester-le-Street, England

  @EE hi we're having daily problems with our broadband, despite you sending someone out 3 weeks ago and said they fixed it. they unplugged the microfilter, even though your helpdesk said it was a line problem external to the house. the router needs rebooting daily, signal drops

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 43 minutes ago from Newcastle upon Tyne, England

  @EE apparently you've been trying to contact me regarding a complaint. I can't find an email from you. If I DM the complaint reference, are you able to tell me what's happening?

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 43 minutes ago from Newcastle upon Tyne, England

  @dianne_gibb @EE @eppsy75 Yeah I'm the same. Been like this most of the day. Awful.

• 
  John Lavender - #Speedowarrior (@finswimmerjohn1) reported 43 minutes ago from Whickham, England

  @EE are you trying to Appeal to a younger customer base with your latest (ad nauseum) advertising campaign? If you are, then using the senile geriatric Actor that is Kevin Bacon isn't gonna help. Also, try using someone British...

• 
  mathew brannigan (@mattybrannigan) reported 43 minutes ago from Newcastle upon Tyne, England

  Can’t watch the football again cause of @EE man, worst provider going

• 
  Mr395008 (@Mr395008) reported 44 minutes ago from Newcastle upon Tyne, England

  Trying to join @EE from another network. Put my sim in phone, went to EE/join online, followed steps and now greeted with “were unable to retrieve your account details right now”. Should I just give up before I’ve ever started? It’s already becoming stressful. 🙄

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 47 minutes ago from Newcastle upon Tyne, England

  @EE I got a message saying you're going to be doing work and it may interfere with my mobile. I've enabled WiFi calling however I'm still concerned. I'm classed as vulnerable and my landline also isn't working. If your network fully goes down I can't contact emergency services.

• 
  Bethany Henderson (@BCHenderson_xo) reported 47 minutes ago from Hazlerigg, England

  @EE any idea when the network will be back up and running properly? I seen on the app there is a few issues. Im waiting on an important call and they won’t be able to get through

• 
  Robby #StayHome #SaveLives (@RobbyRSSRobot) reported 50 minutes ago from Newcastle upon Tyne, England

  @EE any chance of a response to the DM I sent please? Vulnerable customer here asking many times for help.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yorkshire Business, Media & Property (@YorkshireProps) reported 7 minutes ago

  @EE Simply the worst mobile app in the history of the world. Shame they won't see this post.

• 
  Mark Connolly (@macon1375) reported 7 minutes ago

  Absolutely shocking from @O2 today. Years of loyalty and 2 hours haggling still give me worse deals than a new customer….. who wants my business @ee @VodafoneUK

• 
  ⚫️ ElleQat (@BaroqueChic) reported 9 minutes ago

  @EE I’ve checked the app & I can’t find a ‘live chat’ option; it just diverts me via various irrelevant subjects to either ‘in-store’ help (useless; I’m housebound) or “ask the community”. Don’t you take responsibility as a company for your own lack of security? #BadCustomerService

• 
  Jon Pitts (@briavelsjon) reported 10 minutes ago

  @CathyJoslin @EE Are you receiving automated texts from other senders? That's the best test of whether this is a sender-specific issue, or an end-user-specific one. That then dictates the course of action to rectify.

• 
  Alan Roberts (@AlanRob68902430) reported 11 minutes ago

  @EE I'm on to customer services now

• 
  Simon Pearce 😈🏒🤘 (@r45her) reported 13 minutes ago

  @smith_freddo @EE @tonycarmelo15 The **** app is the main reason I can't wait to leave EE at end of contract

• 
  Jee (@Samomit29) reported 14 minutes ago

  @EE 14 years of being a customer and you can’t provide me a decent service

• 
  HockeySemp (@HockeySemp) reported 14 minutes ago

  @EE Your Spend Cap tool has failed. My app shows £0 (attached), but you let a call run up £34 and only texted me after it ended. This is a clear breach of @Ofcom rules on preventing bill shock. I have a formal complaint (C10001911500) and need this credited. Please advise.

• 
  S.O.X (@SexOffenderX) reported 15 minutes ago

  @Surviving_LADa @EE No worries, even if you did get through nobody would help. And the time on hold would bankrupt you!

• 
  Shmufm Breakfast - The most Diverse music (@ShmufmBreakfast) reported 16 minutes ago

  @EE @tonycarmelo15 The app is crap...this always happens after there is an update