Hyperoptic outages and service status in Purley, England

Problems in the last 24 hours in Purley, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Purley, England

The most recent Hyperoptic outage reports came from the following cities: Southwark, and Croydon.

City	Problem Type	Report Time
Southwark	Internet	4 days ago
Southwark	Internet	7 days ago
Southwark	Internet	15 days ago
Southwark	Internet	17 days ago
Southwark	Internet	21 days ago
Southwark	Total Blackout	21 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

• 
  Henry (@erossiniuk) reported 12 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  • C A S P A R • (@caspararemi) reported 19 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported 20 minutes ago from Bromley, England

  @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 20 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Alex (@AlexRM) reported 35 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Henry (@erossiniuk) reported 39 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Dania (@dan_soe) reported 47 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Henry (@erossiniuk) reported 50 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Helmut Pflueger (@helmutpflueger) reported 54 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tom Pilla (@tpilla) reported 2 minutes ago

  @CryptoCap97 @jamesjnicholls @Hyperoptic Yep, I spoke to them at 1pm and asked the service rep a) how widespread it is; he said about 1,000 customers in west London (I’m in queen’s Park) and b) suggested that he connect with their social media team to start communicating about this an updating their users.

• 
  James Nicholls (@jamesjnicholls) reported 7 minutes ago

  @tpilla @CryptoCap97 @Hyperoptic He was wrong about the numbers - the outage was also in Gloucester where I am, Cheltenham, and somewhere else according to the automated message I got when I called. Doesn't seem like they pass information between departments very well!

• 
  arsenal (@JulieAt02335370) reported 13 minutes ago

  @PeterStefanovi2 @GMB So did the disabled. You didn't help them. Hyperoptic.

• 
  Sonia Marsh (@SoniaMarsh49390) reported 18 minutes ago

  @Hyperoptic No internet at TW8 0AX following your maintenance today. Outage is now 8 hours and counting. When will it be fixed?

• 
  MXSTAMXSES 🇺🇬 🇵🇹 (@MistaMxses) reported 20 minutes ago

  @S_Fleary1 Depends on which network covers your area Vodafone is decent Hyperoptic too

• 
  Stuart Hazeldine (@stuarthazeldine) reported 22 minutes ago

  @SanchoMagnifico @CryptoCap97 @Hyperoptic Tech support just told me a ‘A specialist will be attending the site at 6pm’….

• 
  Nicky Hill (@nickyjanehill) reported 23 minutes ago

  Urrrgh got my new @Hyperoptic broadband installed not realising what a nightmare it would be to get all my smart devices connected. 4 hours with Amazon customer help and only one reconnected after very tricky technical instructions followed. Be warned if you have older devices!

• 
  DJ TOPSPIN - RIP PABZ (@WhoIsKwam) reported 31 minutes ago

  While everything else goes up in price, my broadband bill is going DOWN in price over the next 2 years - unreal work for the consumers from Hyperoptic honestly

• 
  Flowerbomb212 (@Flowerbomb212) reported 33 minutes ago

  @Hyperoptic you’re not experiencing a higher than normal volume of calls. Your renewals team are most likely offline. Why don’t you say that instead of lying, especially to customers who are looking to potentially cancel? Shambolic service.

• 
  Saika (@Saiccc2) reported 34 minutes ago

  @Hyperoptic Your internet are got really bad since Nov in some parts of London, like from 500mbps+ to 2mbps. Should you have a chance to investigate the infrastructure?