Hyperoptic outages and service status in Purley, England

Problems in the last 24 hours in Purley, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Purley, England

The most recent Hyperoptic outage reports came from the following cities: Southwark, and Croydon.

City	Problem Type	Report Time
Southwark	Internet	3 days ago
Southwark	Internet	5 days ago
Southwark	Internet	9 days ago
Southwark	Total Blackout	9 days ago
Southwark	Internet	11 days ago
Croydon	Wi-fi	15 days ago

Nearby cities with recent reports

Community Discussion

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Hyperoptic Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

• 
  Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported 6 minutes ago from Bromley, England

  @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

• 
  • C A S P A R • (@caspararemi) reported 19 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Helmut Pflueger (@helmutpflueger) reported 23 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Alex (@AlexRM) reported 25 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 38 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Dania (@dan_soe) reported 41 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Henry (@erossiniuk) reported 47 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Henry (@erossiniuk) reported 50 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Henry (@erossiniuk) reported 56 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chad West (@ChadWestTweets) reported 3 minutes ago

  Just had @Hyperoptic installed last week. It randomly stopped working, apparently due to bad wiring The next engineer available is in six days Dog **** company, avoid

• 
  Kav (@KavehD) reported 4 minutes ago

  @Hyperoptic Is service down in DH6 postcode?

• 
  Drahnier_ (@JaffaReinhard) reported 8 minutes ago

  @Hyperoptic Most useless and unhelpful customer service I’ve had with any wifi provider so far I was meant to have wifi up and running at my address originally over a month ago and still have no wifi. Engineers said they will come yesterday but didn’t and neither came today.

• 
  Mer (@Choymer) reported 10 minutes ago

  @Hyperoptic Hi, from yesterday, suddenly I lost connection, turned off and on the router, today 17 min in a meeting call happened 5 times, I work from home and is impossible to work like this. Called your customer service but was told because I use the 5 instead of 2.4 GHz 1/2

• 
  Marcelo Hidalgo (@mhmnat1) reported 11 minutes ago

  @Hyperoptic What kind of service is this! Again no internet connection 😡😡😡 @Hyperoptic

• 
  Max Richardson (@MaxRichSES) reported 15 minutes ago

  @Hyperoptic I am sick of chasing and chasing, to essentially be told that you taking money is my problem. I pre-empted this was going to happen so I initially called to check no fee was going to be taken. Then I got a pre-warning of an upcoming (wrong) bill.

• 
  Imaan Ahmed (@Imaan_Ahmed) reported 21 minutes ago

  @Hyperoptic your customer service just told me I can’t speak to a manager snd when I asked for a manager call back she said she’s not going to arrange it And then hung up the call on me which I have also recorded #hyperoptic I want to raise a complaint ASAP

• 
  Di Kong (@dikong87) reported 22 minutes ago

  @Hyperoptic my internet is down. I’m in SE3 area in London.

• 
  James Nicholls (@jamesjnicholls) reported 24 minutes ago

  @tpilla @CryptoCap97 @Hyperoptic He was wrong about the numbers - the outage was also in Gloucester where I am, Cheltenham, and somewhere else according to the automated message I got when I called. Doesn't seem like they pass information between departments very well!

• 
  Saika (@Saiccc2) reported 27 minutes ago

  @Hyperoptic Your internet are got really bad since Nov in some parts of London, like from 500mbps+ to 2mbps. Should you have a chance to investigate the infrastructure?