Hyperoptic Outage Report in Purley, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (73%)
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Wi-fi (13%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map Near Purley, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, City of Westminster, Croydon and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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WhyIsItBuzzing
(@BuzzingWhy) reported
from
Richmond, England
Just so we’re clear though I literally spent over 100 hours trying to download it because the Bt WiFi hotspot is awful and @Hyperoptic can’t seem to install my wifi despite it all being installed in my building... I know it’s a #FirstWorldProblem by try a pandemic with no WiFi...
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• C A S P A R •
(@caspararemi) reported
from
Lambeth, England
@jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨
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Pete 🏳️🌈 🇨🇦 🇬🇧 🇪🇺
(@FinallyCanuck) reported
from
Bromley, England
@JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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Dania
(@dan_soe) reported
from
Worcester Park, England
Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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Helmut Pflueger
(@helmutpflueger) reported
from
Kingston upon Thames, England
@Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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S.R.I BUILDING CONST LTD
(@SRElectricalse1) reported
@Hyperoptic Hyperoptic is a rubbish company unrecommended at all the worst service I waited for 3weeks for the service to start and they didn’t activate it as they caused damage in the window and drilled the wall and want to charge me for the return package,negative service.
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jackie weaver
(@AuroraNiav) reported
Lol been trying to get through to @hyperoptic for 40 minutes only to get to a voicemail service that is ‘full’ and can’t take my message :) amazing customer service thanks so much xxx (this is sarcasm I’m fewmin, got no internet and now got your hold music stuck in my head) xxx
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S.R.I BUILDING CONST
(@SRElectricalse1) reported
@HyperopticCS @Hyperoptic @HyperopticBuild bad experience. Laying.don’t recommend -0 of 10
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jfs
(@jfsignorelli) reported
@Ofcom @Hyperoptic hyperoptic literallly hasn’t worked in 2 full days. No one does ****. No one helps.
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Manoreh Soeyono
(@SettaSoeyono) reported
@Hyperoptic I’ve raised a support ticket on 15-Jul-22 and no action has been taken, do you think this is good customer service? #badcustomerservice
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Andrew Brooks
(@taxbod) reported
@JamesTurner37 @virginmedia My Hyperoptic is working fine. Thanks for asking. ;) Whilst not as wow as the company likes to claim, the service is still noticeably more reliable than Virgin or BT. Only one outage for me in three years, and it was sorted in 12 hours.)
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Ccynical
(@Ccynica) reported
@jvantill @Hyperoptic Don't bother their customer service is the worst ever
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Henry Walter
(@1henryw) reported
@Hyperoptic @HyperopticCS I have no Internet in the hounslow area. I need Internet for work. Can you tell me what the issue is please?
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dominic carman
(@CarmanDominic) reported
@JamesTurner37 @virginmedia Similar issues in SE London. No experience of hyperoptic, but Virgin Media's excuses cause hypertension...
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northwigan 🇺🇦
(@norfwigan) reported
@ThreeUKSupport Yes I still have no signal. And no, I’m using hyperoptic wifi.