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Hyperoptic outages and service status in Purley, England

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Purley, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Wi-fi.
  • 80% Internet (80%)
  • 20% Wi-fi (20%)

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Purley, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Purley, England

The most recent Hyperoptic outage reports came from the following cities: Croydon, Southwark, and Bromley.

CityProblem TypeReport Time
Croydon Wi-fi 10 days ago
Croydon Internet 14 days ago
Southwark Internet 14 days ago
Southwark Internet 20 days ago
Southwark Internet 28 days ago
Bromley Internet 1 month ago

Community Discussion

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Hyperoptic Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • AlexRM
    Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

  • helmutpflueger
    Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England

    @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

  • FinallyCanuck
    Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England

    @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

  • caspararemi
    • C A S P A R • (@caspararemi) reported from Lambeth, England

    @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • dan_soe
    Dania (@dan_soe) reported from Worcester Park, England

    Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • Cordeliassmile
    Cordelliassmile (@Cordeliassmile) reported

    @Hyperoptic I’m in Sheffield and your internet has been down for nearly 24 hours now. Your website is also down. What compensation is going to be offered to affected customers?

  • CatMazikeen
    Ceri Follow @EiraAnimations (@CatMazikeen) reported

    over a month since my initial complaint and you still haven't had the decency to have a manager contact me. Its all on record and file. disgusting behaviour to paying customers. @Hyperoptic

  • ells_afc
    ells🦋 (@ells_afc) reported

    @MoMayet3 @Hyperoptic Is your service back?

  • rsjhayes
    Rob 🇺🇦 (@rsjhayes) reported

    @it_is_fareed and hyperoptic went down in my area after the first goal. shocking

  • ECarway
    Emma Fisher (@ECarway) reported

    @Hyperoptic disgusted with service. Moved out of my flat and my new one isn’t served by hyperoptic, contacted as new tenant wants to take on contract but told can’t do that and will be £260 early termination charge. Robbery!!!

  • jamesjnicholls
    James Nicholls (@jamesjnicholls) reported

    Nearly at 8 hours of outage now. Shocking @Hyperoptic

  • ajr_codes
    Alex 🌐 (@ajr_codes) reported

    Hey @Hyperoptic your service to me in London has gone down multiple times this week, with no issues reported online. It's been fine for the past 4 years. What's going on? You used to be so good.

  • Linkifi_
    Chris Panteli (Co-Founder) (@Linkifi_) reported

    I've said this multiple times, but hear me people. @Hyperoptic is not only the worst internet company in the world, they are the worst company in the world, full stop!! We're now approaching nearly a full workday of outage and I've had six messages in total alternating between it's fixed and it's not working again

  • ___g_a_g_a
    mayhem in my veins 🇵🇸 (@___g_a_g_a) reported

    How has @Hyperoptic told me I'm second in the queue for them only to keep me on hold for 20 mins. First day of service and theres no internet lol.... looks like ill be finding another provider

  • missnelka
    𝙰𝚝𝚝𝚊 𝙴𝚕 𝚁𝚘𝚒. (@missnelka) reported

    Congratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.