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Hyperoptic

Hyperoptic outages and service status in Purley, England

No problems detected

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Full Outage Map
  • Hyperoptic generated 0 outage signals in the last 24 hours around Purley, including 0 direct reports.
  • The most common problems reported in this area mention Internet and Wi-fi.
  • 80% Internet (80%)
  • 20% Wi-fi (20%)

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Purley, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Purley, England

The most recent Hyperoptic outage reports came from the following cities: Croydon, Epsom, and Southwark.

CityProblem TypeReport Time
Croydon Internet 10 days ago
Epsom Internet 17 days ago
Southwark Wi-fi 17 days ago
Southwark Internet 18 days ago
Croydon Internet 20 days ago
Croydon Wi-fi 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • AlexRM
    Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • dan_soe
    Dania (@dan_soe) reported from Worcester Park, England

    Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

  • FinallyCanuck
    Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported from Bromley, England

    @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

  • helmutpflueger
    Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England

    @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

  • caspararemi
    • C A S P A R • (@caspararemi) reported from Lambeth, England

    @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

  • erossiniuk
    Henry (@erossiniuk) reported from Wandsworth, England

    @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • root3vil
    root3vil (@root3vil) reported

    @Hyperoptic is there a planned outage that you haven’t informed about? get your **** together, fix my internet!

  • Neverwasneveris
    Impossible (@Neverwasneveris) reported

    AnY ONE ELESE @Hyperoptic Internet down? #hyperopic

  • garethashmoreSB
    Gareth (@garethashmoreSB) reported

    Huge network down Hyperoptic states a national network issues

  • JustMe31972856
    Just Me (@JustMe31972856) reported

    @Hyperoptic big outage across multiple sites, yet status on web page says no faults. Don't waste time trying to troubleshoot and resetting or calling them. It's down until engineers fix it.

  • menticapti
    Nelly Friday (@menticapti) reported

    @root3vil @Hyperoptic Have they been sold? The customer service used to be so good.

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    Day 109008900 still no service @Hyperoptic @donedgley1 @mariucha77

  • lulu_veganx
    Lucy Ⓥ 🌱 (@lulu_veganx) reported

    @mariucha77 @Hyperoptic @donedgley1 No service for me!

  • tang0ic3bl4st
    𝔙𝔦𝔩𝔩𝔞𝔦𝔫𝔢𝔩𝔩𝔢 ✨ (@tang0ic3bl4st) reported

    Guessing @Hyperoptic is down in most of London but the sounds of it?

  • mhmnat1
    Marcelo Hidalgo (@mhmnat1) reported

    @Hyperoptic is there a problem with the internet? I don’t have service.

  • Softs0ff
    Skeen (@Softs0ff) reported

    @Hyperoptic no service in NW6 since Wednesday 15th, and no updates from yourselves. The ombudsman WILL be involved! Live chat doesn’t work - no sms updates, missed call outs, it’s BAD!