Hyperoptic outages and service status in Purley, England

Problems in the last 24 hours in Purley, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Purley, England

The most recent Hyperoptic outage reports came from the following cities: Croydon, Southwark, Bromley, and Epsom.

City	Problem Type	Report Time
Croydon	Internet	2 days ago
Southwark	Internet	3 days ago
Southwark	Internet	8 days ago
Southwark	Internet	16 days ago
Bromley	Internet	23 days ago
Croydon	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 2 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Henry (@erossiniuk) reported 7 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• 
  Alex (@AlexRM) reported 11 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Henry (@erossiniuk) reported 13 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Helmut Pflueger (@helmutpflueger) reported 38 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported 38 minutes ago from Bromley, England

  @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

• 
  Dania (@dan_soe) reported 47 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  • C A S P A R • (@caspararemi) reported 48 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Henry (@erossiniuk) reported 53 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MV (@d039043) reported 7 minutes ago

  @Hyperoptic your support service is a joke. Put on hold for 48 mins now to get my connection cancelled. What other channels can I use to cancel my connection? #shocking

• 
  M. (@mariucha77) reported 14 minutes ago

  @lulu_veganx @donedgley1 @Hyperoptic No news received since yesterday morning. Still no service.

• 
  karen thompson (@karenthompson52) reported 21 minutes ago

  @Hyperoptic Disgusting service from Hyperoptic. Had it installed yesterday and zero internet. Loss of service light flashing red. Can’t use my lighting, heating or front door intercom. Hanging on to call for 30 mins still not through. No response to my emails.

• 
  EternalJay (@TheEternalJay) reported 21 minutes ago

  @TomPickering @EKOcasts @Hyperoptic Virgin Media died on me less than an hour before a broadcast...twice. Forced me to move my entire setup to a different house just so I didn't flake on my commitments. Switched to a different provider immediately after the 2nd incident. Never looked back since.

• 
  Mo (@iPazooki) reported 22 minutes ago

  Think twice before signing with @Hyperoptic . Unresponsive customer support and zero respect for clients. When moving home, they charge full termination fees even if THEY can’t provide service at your new address. Terrible experience. Stay away! 🚫 #Broadband #Hyperoptic

• 
  Siddhant patni (@RafaSidwolf) reported 24 minutes ago

  @Hyperoptic Terrible service and terrible customer support. If you want stone age internet then look no further than Hyperoptic!

• 
  Keith Underhill (@keithunder) reported 28 minutes ago

  @hyperoptic, your business technical support is rubbish and an embarrassment to me. We were supposed to be down for 3 hours Thursday afternoon. 14 hours later, nothing. No one bothered to tell me when our connection will be restored. Apparently there is a simple fix.

• 
  Lucy Ⓥ 🌱 (@lulu_veganx) reported 29 minutes ago

  Day 3 with no service…… I think @Hyperoptic have finally beaten me, I have no fight left! @donedgley1

• 
  BelLa (@BellaFelize) reported 30 minutes ago

  @EKOcasts @Hyperoptic you think that’s bad try the Netherlands, we had a cable problem and it took them 3 months to fix it no compensation whatsoever… Still incredibly annoying and they should do better as a company.

• 
  mayhem in my veins 🇵🇸 (@___g_a_g_a) reported 31 minutes ago

  @c932x @Hyperoptic Mine too! I've been on hold for an hour and 30 mins. Got through to customer service and they said they'll transfer me right away on hold again