Hyperoptic outages and service status in Purley, England

Problems in the last 24 hours in Purley, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Purley, England

The most recent Hyperoptic outage reports came from the following cities: Southwark, and Croydon.

City	Problem Type	Report Time
Southwark	Internet	10 hours ago
Southwark	Internet	9 days ago
Southwark	Internet	10 days ago
Southwark	Internet	14 days ago
Southwark	Total Blackout	14 days ago
Southwark	Internet	16 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

• 
  • C A S P A R • (@caspararemi) reported 7 minutes ago from Lambeth, England

  @jameelamini It doesn’t help you but my guilting has just been hooked up to Hyperoptic and I am ✨excited✨

• 
  Dania (@dan_soe) reported 14 minutes ago from Worcester Park, England

  Hello @Hyperoptic our WiFi is still not working. I'm in Farnham GU9. Please can you update what's the current status. Thanks

• 
  Alex (@AlexRM) reported 15 minutes ago from Camberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• 
  Dr Agnes Arnold-Forster (@agnesjuliet) reported 17 minutes ago from Camberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• 
  Pete 🏳️‍🌈 🇨🇦 🇬🇧 🇪🇺 (@FinallyCanuck) reported 21 minutes ago from Bromley, England

  @JamesLeeC @Hyperoptic Wow. This is actually the first of heard of bad service from them. They must be better at hiding than most.

• 
  Henry (@erossiniuk) reported 25 minutes ago from Wandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• 
  Helmut Pflueger (@helmutpflueger) reported 33 minutes ago from Kingston upon Thames, England

  @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

• 
  Henry (@erossiniuk) reported 48 minutes ago from Wandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• 
  Henry (@erossiniuk) reported 53 minutes ago from Wandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  πι (@TheThreepoint14) reported 2 minutes ago

  @Hyperoptic “keeping your network super fast” should not be done at our expense . For the gazilionth time you do maintenance and shutting down of services ( 2 hours this time ) during working hours . “Informed you so you can find alternatives” is not acceptable

• 
  Real Bonkers Tv (@tv_bonkers41301) reported 4 minutes ago

  @_JoshBillings @Hyperoptic One of the worst phone providers

• 
  Konstantin Tkachuk (@Tkachuk_science) reported 6 minutes ago

  @Hyperoptic Hey folks, Your internet is not working tonight

• 
  SmileyGFace (@SmileyGFace1) reported 7 minutes ago

  @Hyperoptic Your post states that I can contact Customer Support via the online chat but when I try, I get an everlasting waiting to respond signal. I can see how embarrassing it is for your lack of customer support to be advertised on social media. Not a good advert, is it?

• 
  Marcelo Hidalgo (@mhmnat1) reported 7 minutes ago

  @Hyperoptic more than 8 hours of “maintenance” and still no service!!!😡😡😡

• 
  Marcelo Hidalgo (@mhmnat1) reported 11 minutes ago

  @Hyperoptic please respond and do something about your bad work! Last maintenance I had no service for more than 4 days and you said “few hours” as today! It’s 9:30 hours and still NO service 😡😡😡😡😡😡😡

• 
  Shivers (@CicomoNosca) reported 12 minutes ago

  @theashrb Unfortunately I can't get Hyperoptic in my area, but I do pay £33 a month for 900mb down and like 100mb upload with EE. Still cheaper than Starlink. Not trying to knock the service because I have friends in rural areas who use it however it definitely isn't cheaper

• 
  James Nicholls (@jamesjnicholls) reported 15 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  James Nicholls (@jamesjnicholls) reported 17 minutes ago

  @SanchoMagnifico @Hyperoptic It's totally unacceptable. We used to be on Virgin Media and whilst their service was mostly crap, they at least provided regular updates for outages!

• 
  Sprout (@temitopeandres) reported 21 minutes ago

  @theashrb £27pm for Hyperoptic. I have issues with their internet speed though.