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Hyperoptic

Hyperoptic Outage Report in Northolt, Greater London, England

Why is my Hyperoptic service not working?

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Northolt, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Northolt, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 70% Internet (70%)
  • 14% Wi-fi (14%)
  • 13% Total Blackout (13%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Live Outage Map Near Northolt, England

The most recent Hyperoptic outage reports came from the following cities: London, Croydon, Kensington, City of London, Southall, Camden Town, City of Westminster, and Ealing.

CityProblem TypeReport Time
London Total Blackout 11 hours ago
London Internet 12 hours ago
London Wi-fi 12 hours ago
London Internet 13 hours ago
London Internet 13 hours ago
London Internet 13 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Northolt, England

Latest outage, problems and issue reports in Northolt and nearby locations:

  • steve_race
    Steve Race (@steve_race) reported from Islington, England

    @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

  • helmutpflueger
    Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England

    @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

  • AM_UK19BONG
    Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

  • AM_UK19BONG
    Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • Fursecroft
    Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • SonOfCarl
    Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • bilalh258
    Bilal HussainxX (@bilalh258) reported

    @Hyperoptic @brit Check this And tell me Really award Goes to HyperOptic I got 1 Gb fibre connection i am paying £41 And speed is **** and you guyz not taking any action

  • matryer
    Mat Ryer (@matryer) reported

    @HyperopticCS @shreyag_ @Hyperoptic Down again :(

  • angelica_matota
    Angelica Matota (@angelica_matota) reported

    @virginmedia I have received a bill for £214.20 and it has gone up to £277 today. Since 11/2/21 I haven’t been provided a service from virgin because my phone line was transferred to hyperoptic. When I mentioned this virgin asked me to pay £140 to deactivate the account.

  • slm1901
    Sara Wallwork (@slm1901) reported

    @Hyperoptic Switched to Hyperoptic just over a month ago - couldn’t be more impressed with the service, speed and cost!

  • Egg_Chef
    Peter Smith (@Egg_Chef) reported

    @DrNickHazel @Hyperoptic @HyperopticCS I had a similar horrible experience 3 years ago when there were 5 planned and one unplanned outages within 3 months so started monitoring my connection with UptimeRobot. In the intervening three years it has reported 0 seconds downtime (and yes, it is working). Not a bad record!

  • F_LeachSmith
    Fraser Leach-Smith (@F_LeachSmith) reported

    @Hyperoptic The internet in our block as been down since 11am this morning. I have DMd you to explain but no reply. Please could somebody get back to me, thanks

  • k_w_a_k
    kwak (he/him/his) (@k_w_a_k) reported

    @Timothy_Green @StepAwayPlease @SkyUK I switched to Hyperoptic for my broadband, as soon as it was available round my way. Had it maybe 18 months, no issues.

  • DanielCorriveau
    Daniel Corriveau (@DanielCorriveau) reported

    @StevenMcinerney @Hyperoptic Had the same issue a few months back with our son's laptop...ended up buying him a new one. Solved the the wifi issue and he ended up with a much more current computer.

  • shreyag_
    Shreya_ (@shreyag_) reported

    @HyperopticCS @Hyperoptic internet is down again in SE16. Two nights in a row. What's going on? Any ETA on being back online?

  • matryer
    Mat Ryer (@matryer) reported

    @HyperopticCS @shreyag_ @Hyperoptic Thanks for all your help btw. Any idea what the problem was before?