Hyperoptic Outage Report in Harrow, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in Harrow, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Harrow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (75%)
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Total Blackout (13%)
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Wi-fi (10%)
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E-mail (3%)
Live Outage Map Near Harrow, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: Islington, London, Southwark, Hammersmith, Paddington, Fulham and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near Harrow, England
Latest outage, problems and issue reports in Harrow and nearby locations:
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.
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Kapali
(@chawlakapali) reported
from
London, England
@HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Nuclear Summer
(@lizardUnicorn) reported
from
London, England
@Hyperoptic filled in a form online, but never submitted it because I wanted to check if I can get out of my current contract with BT. Now I'm getting bombarded with sales call from your team. WtAF?
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Abhijit Majumdar
(@AM_UK19BONG) reported
from
Hillingdon, England
@Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.
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Gabor
(@GaborPfalzer) reported
from
Kensington, England
@BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke. Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Henry
(@erossiniuk) reported
from
Wandsworth, England
@Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Thompson
(@tommo_68) reported
@Hyperoptic Warning to potential customers. Service has been down from 13:30 11th June and they can't access the equipment to even investigate the problem until Monday 14th June. If you rely on connection, these are not an option I'd recommend
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Jacob Briggs
(@JacobSTBriggs) reported
@tashintrainers @Hyperoptic Scheduled maintenance this morning is still ongoing, outage was meant to end at 1pm but it looks like its still down at 4pm. I guess they hit problems?
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Chris Ellery
(@chris_ellery) reported
@HyperopticCS @jesslinehan Any updates? Hyperoptic seems to be down for most of east London.
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stephen sutcliffe
(@T23CKY) reported
@Hyperoptic just tried phoning to purchase your 900 fttp and your sales staff are put the phone down on me, when i was trying to explain somthing, hope do i make a complaint?
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Paul Thompson
(@tommo_68) reported
@HyperopticCS No Internet since 11th June 13:30 & conflicting information from Hyperoptic. Seems they cannot access equipment as council owned. Seems unless Internet goes down Mon to Fri during office hours the can't fix it.
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Peter
(@peterwroot) reported
@Hyperoptic @HyperopticCS Woke up this morning and my internet is down, no link light on my router and it's not getting an address from DHCP. On the phone to your CS line now but I'm on hold.
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Paul Thompson
(@tommo_68) reported
@Hyperoptic Still no Internet since 13:30 11th June. They have advised they now have access to where the problem is but no detail on how long it will be until repaired
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Navneet Ravishanker
(@R_Navneet) reported
@HyperopticCS Heavily disappointed with ur service. Begging for internet for the past several days, no proper response & of course no internet. Dnt think u value customers anymore @GOVUK has advised to WFH, wonder how that's possible with poor service & no internet? @Hyperoptic
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Mean Karina Kalashnikova
(@MistressKarina) reported
Wtf @Hyperoptic @HyperopticCS, did you seriously just send me an engineer who made a misogynistic comment about secretly photographing women’s tits who fitted me wifi that.... DOESNT WORK?!? Do better. (And give me some free wifi to make up for this, I can’t work from home now.)
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Rajeev Zaidi
(@RajeevZaidi) reported
@Miss_Snuffy Get it for now. But in the long run switch to Hyperoptic if you can. I've had Sky and EE/BT - both are equally bad. Hyperoptic thus far hasn't given us any trouble.