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Hyperoptic

Hyperoptic Outage Report in Harrow, Greater London, England

Why is my Hyperoptic service not working?

No problems detected

If you are having issues, please submit a report below.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Harrow, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Harrow, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% Phone (1%)

Live Outage Map Near Harrow, England

The most recent Hyperoptic outage reports came from the following cities: London, Tower Hamlets, Kensington, City of London, Southall, Southwark, Camden Town, City of Westminster, and Ealing.

CityProblem TypeReport Time
London Wi-fi 4 days ago
London Internet 6 days ago
Tower Hamlets Wi-fi 6 days ago
London Total Blackout 8 days ago
London Internet 9 days ago
London E-mail 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Harrow, England

Latest outage, problems and issue reports in Harrow and nearby locations:

  • chawlakapali
    Kapali (@chawlakapali) reported from London, England

    @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • AM_UK19BONG
    Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @HyperopticCS @Hyperoptic . I have to change address after staying with ypu for 1 year. The new address they can not provide service. Now you want me to pay for remaining term. This is unethical.

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • SonOfCarl
    Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

  • AlexRM
    Alex (@AlexRM) reported from Camberwell, England

    Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • AM_UK19BONG
    Abhijit Majumdar (@AM_UK19BONG) reported from Hillingdon, England

    @Hyperoptic Hyperoptic policies are horrible for the customers. I have been withbthem for a year and looks like their only goal is making customers life misreable rather than improving service.

  • Fursecroft
    Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • thekuntz69
    aeris daddy (@thekuntz69) reported from Barnet, England

    Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

  • SOCYearwood
    Son of Carl 🇧🇧🇯🇲✊🏾💙 (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • MacMcNic
    Mac McNicoll (@MacMcNic) reported

    @Hyperoptic Service has been down 30 minutes now. Please can you advise?

  • patons02
    Stuart (@patons02) reported

    @Hyperoptic @HyperopticCS Is there any updates for service in SE16? I'm still out since around 11:45 this morning

  • tackledbyskipp
    Nick (@tackledbyskipp) reported

    Made a complaint on the 6th February, we are now on the 15th and I've only had one email from @HyperopticCS (Which I replied to 5 days ago) STAY AWAY from Hyperoptic

  • nazrul_tapadar
    Nazrul Tapadar (@nazrul_tapadar) reported

    @Hyperoptic hello. Why can I not connect to internet in E18PZ??? When will you fix the problem😕😡😡

  • HyperopticCS
    HyperopticCS (@HyperopticCS) reported

    @phil81ennis @Hyperoptic Phil, we're sorry for not responding to you sooner.😔According to the latest updates, we're expecting the engineer visit to be scheduled soon. We hope it will be resolved ASAP. Thanks for your patience in the meantime, we're sorry for any inconvenience caused by this outage.

  • namratabagerwal
    NAMRATA BAGERWAL (@namratabagerwal) reported

    @Hyperoptic @HyperopticCS How much importance your customers carry for you? Do you think asking your customers to wait till 6 days without internet is a right thing given we still work from home ? I am extremely disappointed by your service.

  • NicholasCoulso1
    Nicholas Coulson (@NicholasCoulso1) reported

    @Hyperoptic do you have an outage in SW3 and if so how long before it’s fixed?

  • concertina226
    Mary-Ann Russon (@concertina226) reported

    How’s #StormEunice affecting you? I’m in east London and our #fibreoptic internet just went down - @Hyperoptic is reporting a major service outage in multiple locations with its partner #Avatel 💻

  • concertina226
    Mary-Ann Russon (@concertina226) reported

    @TRUTH916515394 @HMLilibet @Hyperoptic Our building’s internet came back on after 10 hours outage. Hope yours did too!

  • TRUTH916515394
    TRUTH (@TRUTH916515394) reported

    @Hyperoptic my internet down help!!!