Is Nationwide down in Egham, Surrey, England?

Some problems detected

Users are reporting problems related to: mobile app, transactions and website.

Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Egham, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Nationwide Outage Chart in Egham, Surrey, England 11/30/2023 19:20

November 30: Problems at Nationwide

Nationwide is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

  1. Mobile App (37%)

    Mobile App (37%)

  2. Transactions (21%)

    Transactions (21%)

  3. Website (20%)

    Website (20%)

  4. Login (13%)

    Login (13%)

  5. Withdrawals (5%)

    Withdrawals (5%)

  6. Transfer (4%)

    Transfer (4%)

Live Outage Map Near Egham, Surrey, England

The most recent Nationwide outage reports came from the following cities: London, Slough, Woking, Wembley, Harrow, Hayes and Farnborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomLondon Mobile App
United KingdomSlough Transactions
United KingdomWoking Mobile App
United KingdomLondon Transfer
United KingdomLondon Transactions

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Egham, England

Latest outage, problems and issue reports in Egham and nearby locations:

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

  • MartynBracknell Martyn Herriott (@MartynBracknell) reported from Bracknell, England

    @AskNationwide yesterday (Monday) and today (Tuesday) my partner held for 90 minutes to talk with somebody urgently about her ISA. On both occasions, when the phone started ringing it was cut off. How does she get to talk to customer service this week?

  • CharlieMcBrayne Charlotte McBrayne (@CharlieMcBrayne) reported from Hillingdon, England

    @AskNationwide Hi, is there an issue with receiving payments again via BACS?

  • nigelvivian Nigel Vivian (@nigelvivian) reported from Kingston upon Thames, England

    @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

  • adamreestaylor Adam Rees-Taylor (@adamreestaylor) reported from Kingston upon Thames, England

    @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

  • HannahMarsh3 Hannah Judd (@HannahMarsh3) reported from Farnborough, England

    @AskNationwide trying to download my statements online, but it isn't working? Problem your end? Or mine? 🤔

  • mcginn_maureen Maureen McGinn (@mcginn_maureen) reported from Ealing, England

    @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

  • DmitriusOld Dmitri Old (@DmitriusOld) reported from London, England

    @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

  • Mr_ML07 Who Me? (@Mr_ML07) reported from Richmond, England

    @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

  • SMcClay29 Stephen McClay (@SMcClay29) reported from Hounslow, England

    @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

  • ihatetimBL Who Cares (@ihatetimBL) reported from Hounslow, England

    @AskNationwide when will the problem with incoming payments be resolved?

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

  • splodgee1967 Gary Hilton (@splodgee1967) reported

    @AskNationwide The app is not working. How long until it is sorted?

  • wallacewill17 WilliamwallaceX25 (@wallacewill17) reported

    @AskNationwide @Argyle I still do not understand the gaslighting nationwide!! big yourself up, you act like you care, but the truth is you treated me and my family like ****, after 20 years as a customer, never missing a payment, you told us to sell our house.I will never forget & I will never forgive

  • pedallingforfun Pedalling For Fun (@pedallingforfun) reported

    @AskNationwide I’m really sorry but your information is incorrect. I’ve spoken to them this morning and they apologised for not being able to take a call on Thursday despite asking me to call. The number you gave will not get answered on Tuesdays or Thursdays even though the team are working.

  • MaggieRB13 MaggieRB 🇺🇦 🦔 (@MaggieRB13) reported

    @AskNationwide The website on my PC. I will try again shortly. Thanks.

  • NJC_1990 Tash (@NJC_1990) reported

    @AskNationwide hi, yet again I find myself logging into my online banking to see a payment both on my confirmed payments *and* my pending payments. This is the 3rd time this has happened in 2 months. What is going on...?! Please fix this.

  • LStacey Lee (Pilchard) Stacey (@LStacey) reported

    @AskNationwide Okay, you’re going to have to give me an email address. You’re really messing up my account and I need to contact support via a method that actually works.

  • LonelyGod Dave - LonelyGod182 (@LonelyGod) reported

    @AskNationwide Yes; if I phone you again in 5-7 days, going through the long winded process to get to the right person. They also could not tell me how they are going to help me survive until then, considering I’m now 1k down and still have bills to pay

  • anarchy4angels Me (@anarchy4angels) reported

    @AskNationwide It's via the chatbot on the message page in the internet banking. It's not been working for months and every time I raise it I just get told that you're unaware of any issues. Guessing nobody has ever really bothered to check it...

  • team_corrigan Debbie Corrigan (@team_corrigan) reported

    @AskNationwide We are still in Wales on holiday awaiting @enterprisecares to offer any update 5 hours after the first call - not customer focussed at all, unlike @TheAA_UK

  • LonelyGod Dave - LonelyGod182 (@LonelyGod) reported

    @AskNationwide very disappointed with service this. Tried to pay from flex account to credit card; app told me it had timed out and no payment was made. Checked and it hadn’t gone. So tried it again and it worked. Then account shows 2 payments! Phoned and told nothing can be done