Is Nationwide down in Egham, Surrey, England?
Some problems detected
Users are reporting problems related to: mobile app, transactions and website.
Nationwide Building Society is a British mutual financial institution. Its headquarters are in Swindon, England. Nationwide offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Egham, England
The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 30: Problems at Nationwide
Nationwide is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Nationwide users through our website.
-
Mobile App (37%)
-
Transactions (21%)
-
Website (20%)
-
Login (13%)
-
Withdrawals (5%)
-
Transfer (4%)
Live Outage Map Near Egham, Surrey, England
The most recent Nationwide outage reports came from the following cities: London, Slough, Woking, Wembley, Harrow, Hayes and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| Slough |
Transactions | |
| Woking |
Mobile App | |
| London |
Transfer | |
| London |
Transactions |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Nationwide Issues Reports Near Egham, England
Latest outage, problems and issue reports in Egham and nearby locations:
-
Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.
-
Martyn Herriott
(@MartynBracknell) reported
from
Bracknell, England
@AskNationwide yesterday (Monday) and today (Tuesday) my partner held for 90 minutes to talk with somebody urgently about her ISA. On both occasions, when the phone started ringing it was cut off. How does she get to talk to customer service this week?
-
Charlotte McBrayne
(@CharlieMcBrayne) reported
from
Hillingdon, England
@AskNationwide Hi, is there an issue with receiving payments again via BACS?
-
Nigel Vivian
(@nigelvivian) reported
from
Kingston upon Thames, England
@AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement
-
Dmitri Old
(@DmitriusOld) reported
from
London, England
Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.
-
Adam Rees-Taylor
(@adamreestaylor) reported
from
Kingston upon Thames, England
@AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website
-
Hannah Judd
(@HannahMarsh3) reported
from
Farnborough, England
@AskNationwide trying to download my statements online, but it isn't working? Problem your end? Or mine? 🤔
-
Maureen McGinn
(@mcginn_maureen) reported
from
Ealing, England
@AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!
-
Dmitri Old
(@DmitriusOld) reported
from
London, England
@AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.
-
Who Me?
(@Mr_ML07) reported
from
Richmond, England
@AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾
-
Stephen McClay
(@SMcClay29) reported
from
Hounslow, England
@AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.
-
Who Cares
(@ihatetimBL) reported
from
Hounslow, England
@AskNationwide when will the problem with incoming payments be resolved?
Nationwide Issues Reports
Latest outage, problems and issue reports in social media:
-
Gary Hilton
(@splodgee1967) reported
@AskNationwide The app is not working. How long until it is sorted?
-
WilliamwallaceX25
(@wallacewill17) reported
@AskNationwide @Argyle I still do not understand the gaslighting nationwide!! big yourself up, you act like you care, but the truth is you treated me and my family like ****, after 20 years as a customer, never missing a payment, you told us to sell our house.I will never forget & I will never forgive
-
Pedalling For Fun
(@pedallingforfun) reported
@AskNationwide I’m really sorry but your information is incorrect. I’ve spoken to them this morning and they apologised for not being able to take a call on Thursday despite asking me to call. The number you gave will not get answered on Tuesdays or Thursdays even though the team are working.
-
MaggieRB 🇺🇦 🦔
(@MaggieRB13) reported
@AskNationwide The website on my PC. I will try again shortly. Thanks.
-
Tash
(@NJC_1990) reported
@AskNationwide hi, yet again I find myself logging into my online banking to see a payment both on my confirmed payments *and* my pending payments. This is the 3rd time this has happened in 2 months. What is going on...?! Please fix this.
-
Lee (Pilchard) Stacey
(@LStacey) reported
@AskNationwide Okay, you’re going to have to give me an email address. You’re really messing up my account and I need to contact support via a method that actually works.
-
Dave - LonelyGod182
(@LonelyGod) reported
@AskNationwide Yes; if I phone you again in 5-7 days, going through the long winded process to get to the right person. They also could not tell me how they are going to help me survive until then, considering I’m now 1k down and still have bills to pay
-
Me
(@anarchy4angels) reported
@AskNationwide It's via the chatbot on the message page in the internet banking. It's not been working for months and every time I raise it I just get told that you're unaware of any issues. Guessing nobody has ever really bothered to check it...
-
Debbie Corrigan
(@team_corrigan) reported
@AskNationwide We are still in Wales on holiday awaiting @enterprisecares to offer any update 5 hours after the first call - not customer focussed at all, unlike @TheAA_UK
-
Dave - LonelyGod182
(@LonelyGod) reported
@AskNationwide very disappointed with service this. Tried to pay from flex account to credit card; app told me it had timed out and no payment was made. Checked and it hadn’t gone. So tried it again and it worked. Then account shows 2 payments! Phoned and told nothing can be done