Nationwide status: access issues and outage reports

Problems in the last 24 hours in Brentford, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Brentford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Brentford, England

The most recent Nationwide outage reports came from the following cities: Hounslow, Hayes, Wembley, and Kensington.

City	Problem Type	Report Time
Hounslow	Login	24 days ago
Hayes	Transactions	28 days ago
Wembley	Mobile App	1 month ago
Kensington	Login	1 month ago
Kensington	Withdrawals	1 month ago
Kensington	Website	1 month ago

Community Discussion

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Nationwide Issues Reports Near Brentford, England

Latest outage, problems and issue reports in Brentford and nearby locations:

• 
  Stephen McClay (@SMcClay29) reported 3 minutes ago from Hounslow, England

  @AskNationwide maybe you can help me, seeing as your in-branch staff just said “go online” and your phone line has had me on hold for 30 minutes. I want to close a savings account and take out the money, but I can see no button to click on for this in online banking.

• 
  Connor (@connorlol) reported 9 minutes ago from Paddington, England

  @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

• 
  Who Me? (@Mr_ML07) reported 9 minutes ago from Richmond, England

  @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

• 
  Maureen McGinn (@mcginn_maureen) reported 9 minutes ago from Ealing, England

  @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

• 
  Who Cares (@ihatetimBL) reported 12 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Josephine Tolond 💙💛🌻 (@JoTolond) reported 28 minutes ago from Kensington, England

  @AskNationwide is your banking app down? I couldn’t logon yesterday and have tried to reinstall it, but now can’t login

• 
  Nigel Vivian (@nigelvivian) reported 29 minutes ago from Kingston upon Thames, England

  @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

• 
  Who Cares (@ihatetimBL) reported 32 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 37 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Adam Rees-Taylor (@adamreestaylor) reported 51 minutes ago from Kingston upon Thames, England

  @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

• 
  Steve Brown (@BrownGFX) reported 55 minutes ago from Kingston upon Thames, England

  @AskNationwide We have separate login credentials but all accounts are in joint names

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sarcastic Fringehead (@Pragjag) reported 6 minutes ago

  Is @AskNationwide having a bit of a nightmare? Last night I couldn’t make an online banking payment (it went through OK this morning) and now a ticketing site can’t contact them.

• 
  MH (@MhMyxacc444) reported 9 minutes ago

  Started chat with @AskNationwide about missing card at 11.53. Still on it still not dealt with 🤡 as a new customer I’m having regrets. But they also won’t close it. Avoid them

• 
  steve WBA (@WbaSteve) reported 12 minutes ago

  @BenFowler2 @Sal_Wba @AskNationwide mine is working, try deleting and reinstalling it

• 
  Steve Scrase (@StevenScrase) reported 13 minutes ago

  @AskNationwide @AskNationwide Shocked by the lack of support from you. As a customer with documented neurological and spinal issues, your refusal to adapt your communication style is a breach of the Equality Act. I need a specialist to contact me who understands 'Vulnerable Customer' protocols.

• 
  Rachel small (@rachismall) reported 16 minutes ago

  1/2 WARNING to customers, immensely disappointed with @AskNationwide, been a loyal customer with my mortgage, never missed a payment, kept my house in great condition that it sells in 5 days! Having to move as my dad is palliative and I want to care for him, like I did my mum.

• 
  Jonathan Leigh (@LeighJonathan) reported 16 minutes ago

  @AskNationwide Nationwide say the website changes are in response to customer feedback. I'm a customer and I was not asked! The new online account format is appalling: the transaction type, description, and reference are not visible at a glance. Please leave the old format as an option.

• 
  Chris Murray (@CJM1871) reported 17 minutes ago

  @AskNationwide Are you having issues with your app? Trying to register my account on a new device but it keeps crashing

• 
  ourtrace89 (@ourtrace89) reported 22 minutes ago

  @AskNationwide are very close to losing me as a customer to renew my mortgage with them. Trying to set up the mortgage manager online and the only way I can do so is by calling them, calling into branch or by post! So frustrating!!!!!

• 
  Diana Kimpton (@dianakimpton) reported 25 minutes ago

  @AskNationwide I’ve already spent an hour on chat trying to log a complaint. Tortuously slow and very frustrating.

• 
  Sheridan Birtwistle (@twwooer) reported 26 minutes ago

  @AskNationwide very intrusive process logging into my account online just now. Question after question. ¿Who ******** thought this was a good idea? After the interrogation had to login again