Nationwide down? Current status and problems in Brentford, Greater London, England

Problems in the last 24 hours in Brentford, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Brentford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Nationwide users through our website.

• Login (30%)
• Mobile App (27%)
• Website (24%)
• Transactions (11%)
• Transfer (6%)
• Withdrawals (2%)

Live Outage Map Near Brentford, England

The most recent Nationwide outage reports came from the following cities: London, City of London, Croydon, Tower Hamlets, Hackney, Hounslow, Hayes, Wembley, Kensington, Worcester Park, and Waltham Forest.

City	Problem Type	Report Time
London	Website	1 day ago
City of London	Website	1 day ago
Croydon	Transactions	3 days ago
London	Website	5 days ago
Tower Hamlets	Mobile App	6 days ago
London	Website	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Nationwide Issues Reports Near Brentford, England

Latest outage, problems and issue reports in Brentford and nearby locations:

• 
  Keighley West (@KeighleyWest) reported 5 minutes ago from Hackney, England

  @nickholding01 @AskNationwide I’m having the exact same bloody problem!!

• 
  Claire Petzal 🥨 (@clairelpetzal) reported 6 minutes ago from Wandsworth, England

  @AskNationwide I sent a direct message as I have an urgent question that I’m hoping is ******* with the payment issue but need confirmation. Thanks!

• 
  Ingrid Marsh (@IngridMarsh_) reported 11 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  Charlotte McBrayne (@CharlieMcBrayne) reported 12 minutes ago from Hillingdon, England

  @AskNationwide Hi, is there an issue with receiving payments again via BACS?

• 
  It's me, John (@johnrahers) reported 15 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  Who Me? (@Mr_ML07) reported 16 minutes ago from Richmond, England

  @AskNationwide why are the cashiers in your EMPTY Twickenham branch refusing to accept a cash deposit over the counter? Instead directing me to use a paying in machine stating FlexDirect accounts are self service accounts. Great way to lose a customer. 👍🏾

• 
  Adam Rees-Taylor (@adamreestaylor) reported 19 minutes ago from Kingston upon Thames, England

  @AskNationwide How does one submit a FOI (freedom of information) request to Nationwide - a contact email etc not on website

• 
  Nigel Vivian (@nigelvivian) reported 25 minutes ago from Kingston upon Thames, England

  @AskNationwide see you took down the tweet glorifying the dishonest self-serving PM. I’ve banked with you for years but now reviewing my arrangement

• 
  Maureen McGinn (@mcginn_maureen) reported 25 minutes ago from Ealing, England

  @AskNationwide So not happy with either your telephone, internet or app functionality this afternoon! So much for a 7 day service!

• 
  Dmitri Old (@DmitriusOld) reported 27 minutes ago from London, England

  @AskNationwide I have had a call with them this morning. Told me they can't do anything. So I have to go into customer service hell with both of you again. This is not right.

• 
  Who Cares (@ihatetimBL) reported 29 minutes ago from Hounslow, England

  @AskNationwide when will the problem with incoming payments be resolved?

• 
  Mike Fuller (@ninepine) reported 34 minutes ago from Banstead, England

  @AskNationwide any chance your systems people can fix the recurring issue please where your credit card "next statement is due" date is wrong? Says 2nd May but that's untrue. Doesn't seem to understand weekends or Bank Holidays. Either that or please issue the statement when due.

• 
  Dmitri Old (@DmitriusOld) reported 35 minutes ago from London, England

  Credit where it is due. Samantha at Natwest got it sorted and compensated me for the problems. Well done to her. @NatWest_Help should be grateful. @AskNationwide the ball is in your court to keep me as a customer.

• 
  Connor (@connorlol) reported 36 minutes ago from Paddington, England

  @AskNationwide Hi, my new card finally arrived but my card reader hasn’t. Is there a way for you to track it? I’ve been trying to move money for weeks - it’s been painfully slow. Thank you

• 
  Richard Lingard (@RichardPLingard) reported 45 minutes ago from City of London, England

  @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

• 
  Vanessa Welham (@VanessaWelham1) reported 54 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  Emma Claire Devoil (@emmadevoil) reported 55 minutes ago from Borehamwood, England

  @AskNationwide why has my online transfer disappeared into the ether?! Christmas week is not a week I can afford to lose money! And no one answering your messaging service either 😑

• 
  Who Cares (@ihatetimBL) reported 56 minutes ago from Hounslow, England

  @AskNationwide Well I do hope that it's sorted before any other transactions go through today because I'm expecting a payment of £500 into my account and also expecting Tfl to take money from my account overnight. If the problem isn't sorted out then I will not be able to get to work tomorrow.

• 
  Simon Nash 🔶🌹💚🇪🇺🌍 (@simonnash) reported 56 minutes ago from Hackney, England

  @AskNationwide hullo just so you know authentication texts from app arriving agonisingly slow today.

• 
  It's me, John (@johnrahers) reported 60 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jez Richens (@jezrichens) reported 9 minutes ago

  @AskNationwide Hello Taj.. are you still there? You offered to help and now you are not responding....or have you gone to help answer the phones? After 70 minutes I hung up. I'm hear now and nationwide are still letting me down it seems

• 
  kevan ramsdale (@KevanRamsdale) reported 13 minutes ago

  @AskNationwide 3 times i've been cut off this morning sarah barton hasn't got contact no for mpearce why is she answering a phone no you supplied which is incapable of connecting the customer to person sending emails with no phone no on it? Breaches S13 15 19 20 21 29 149 EA2010

• 
  Jez Richens (@jezrichens) reported 14 minutes ago

  @AskNationwide Nationwide need to get a grip of this... its your customers getting a diabolical service. I could have changed my bank in less time that I've been on hold to your insurance provider.

• 
  David Alderson (@PTcoachAID) reported 15 minutes ago

  @AskNationwide hi. I opened a new account , have received card and customer number to access online banking... but don't seem to have acc no and sort code? Am I likely to have missed it? Or on the way? Thanks

• 
  Nigel Mottram (@nigel_mottram) reported 15 minutes ago

  @AskNationwide Hello,a statement covering the dates from 02/07/19 to 02/10/19 is required urgently ,please help !

• 
  ~ (@lostinmyminds) reported 17 minutes ago

  @AskNationwide Thabks for this. If it causes such a problem, why is it an option when setting up a S/O? It's not clear which way it works.

• 
  marc aaron tester (@marc_tester) reported 18 minutes ago

  @AskNationwide hi if I open another account with another bank and you use the switch service once it’s all been moved to the new bank will my account with nationwide automatically close or can it still be active

• 
  𐒑𐒖𐒖𐒂𐒖𐒕 (@maarkealiadan) reported 20 minutes ago

  @AskNationwide what's happening with your website ??

• 
  Esther Rosanna (@EstherRosanna1) reported 21 minutes ago

  @LuanaElisabetta @HSBC_UK @AskNationwide That's so frustrating I hope you have more luck with a new account my husband had problems with his natwest card not working and they refused to send a new one so he switched aswell and no problems since, I hate any issues with money always stresses me right out!

• 
  Dave (@redspark1) reported 23 minutes ago

  @AskNationwide hi. Thanks. I had DD set up for 1st to personal, individual, serious issue and for 3 days endured their stress at me not knowing what was going on. Upset I'm not considered someone to have suffered from this