Nationwide status: access issues and outage reports

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Lewisham, England

The most recent Nationwide outage reports came from the following cities: City of London, and City of Westminster.

City	Problem Type	Report Time
City of London	Website	7 days ago
City of London	Login	8 days ago
City of London	Login	9 days ago
City of London	Website	9 days ago
City of London	Website	9 days ago
City of London	Website	13 days ago

Nearby cities with recent reports

Community Discussion

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Nationwide Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

• 
  It's me, John (@johnrahers) reported 40 seconds ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

• 
  Angel (@dragonsangel01) reported 1 minute ago from Poplar, England

  Right I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡

• 
  Hannah Moyne (@hannah_moyne) reported 8 minutes ago from Bromley, England

  @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

• 
  It's me, John (@johnrahers) reported 9 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  Julian Budd (@redmanjules) reported 10 minutes ago from Poplar, England

  @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

• 
  Lisa Joyce (@lisajoyce33) reported 19 minutes ago from Bromley, England

  @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

• 
  Craig Spencer (@craigspencer1) reported 27 minutes ago from Stratford, England

  @AskNationwide Can I extract my account transaction details from the mobile app? Having continual issues getting on through browser....

• 
  Richard Lingard (@RichardPLingard) reported 34 minutes ago from Poplar, England

  @AskNationwide If only that were true I wouldn’t of spent from the beginning of March until now trying to sort out my parents with dementia‘s problems in finance all perpetuated by you. it’s like I’m the very first person to ever have parents with dementia

• 
  Ingrid Marsh (@IngridMarsh_) reported 43 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  Michael (@MichaelLeHarvey) reported 46 minutes ago from Stratford, England

  Genuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!

• 
  Richard Lingard (@RichardPLingard) reported 47 minutes ago from City of London, England

  @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

• 
  Vanessa Welham (@VanessaWelham1) reported 52 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  angela💙💚🌈💐La! (@andersonsangela) reported 57 minutes ago from Bromley, England

  Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rep74NL (@JohnnyRep74) reported 1 minute ago

  @AskNationwide I recently transferred over to Nationwide . Have had nothing but problems with paying ours since . Have called hekpdesk numerous times to be fobbed off with excuse after excuse usually after waiting 30 minutes in a queue . Wish I had not bothered transferring

• 
  John Rogers (@TerminallyChimp) reported 5 minutes ago

  @AskNationwide I can’t amend any standing orders, hasn’t been working for days. Just errors, “something has gone wrong”. I can amend, change or add any standing orders. Pretty basic stuff, frustrating.

• 
  3rd_Doctor 🏴󠁧󠁢󠁥󠁮󠁧󠁿 💙💛🤍 (@JonPertwee1919) reported 9 minutes ago

  @AskNationwide Young lad with a disability, having difficulty opening an account and doesn't know why. Goes into your Goole branch - they can't help him and give him a number (seemingly a Head Office). Requires account details. Nice. How does he do that? Refer to the above.

• 
  Matabele Warrior (@bsisa16) reported 10 minutes ago

  @educationgovuk I hear I being charged 2.50 being late. At a very top Pri - School. It is not going to happen @Uber_Support. We Charge back @AskNationwide...you will pay my money back. There are cameras...I challenge the British Company working with Chinese Company in Shenzhen...pull out the CCTV.

• 
  JCB (@Plsdoright) reported 12 minutes ago

  @AskNationwide Oh, and by the way, the last time I phoned @AskNationwide for help, I was on the phone for nearly two hours…and even then, failed to resolve the problem

• 
  JT ☄️ (@joshysaysstuff) reported 12 minutes ago

  Hi @AskNationwide I’ve been on the phone for over half an hour on two separate occasions today and not been able to get through to speak to somebody about an URGENT charge coming out of my bank that I need to contest? Please can anybody help???

• 
  Tracy (@Tracy52468806) reported 17 minutes ago

  @AskNationwide I know! That’s what usually happens! Today it was insisting I use a card reader or I should order one! I didn’t have it with me!! Yet another system glitch?

• 
  Matt Leslie (@mattleslie74) reported 17 minutes ago

  @AskNationwide Your automated service is hopeless. Took eight minutes of being given the runaround & having to answer the same questions over & over before I got through. Also, your app (for Android) is not working when verifying a payment I've made to a third party.

• 
  Suzanne Appleby (@suze_appleby) reported 21 minutes ago

  @AskNationwide called your credit card fraud line at your request, when it tries to put me through to someone it tells me it’s closed and tells me to call the number I’ve just called. Which according to your website is 24/7. Not very reassuring, what do I do now?

• 
  Philip Sirr (@PhilSirr) reported 27 minutes ago

  @AskNationwide what was the criteria for a customer getting the £100 bonus ? i have a savings account a current account and a mortgage