Nationwide status: access issues and outage reports

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Nationwide reports we have received in the last 24 hours from users in Lewisham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Lewisham, England

The most recent Nationwide outage reports came from the following cities: City of London, Newham, Tower Hamlets, and Poplar.

City	Problem Type	Report Time
City of London	Transfer	4 days ago
City of London	Website	7 days ago
City of London	Website	12 days ago
Newham	Login	15 days ago
Tower Hamlets	Mobile App	17 days ago
Poplar	Transactions	22 days ago

Nearby cities with recent reports

Community Discussion

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Nationwide Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

• 
  Lisa Joyce (@lisajoyce33) reported 3 minutes ago from Bromley, England

  @AskNationwide the contactless facility on my debit card has stopped working how do I order a new one ?

• 
  It's me, John (@johnrahers) reported 10 minutes ago from Lambeth, England

  @AskNationwide That is the line I called and spoke to someone and they ‘put me through’ to the fraud dept. I’ve just been cut off for the second time. Help please

• 
  Vanessa Welham (@VanessaWelham1) reported 16 minutes ago from Lambeth, England

  After 3 months @AskNationwide still can not get through to #themortgageworks to discuss anything! Phone cuts you off with no option to speak to a human. Website for existing customers doesn’t work. Woeful. #customerexperience #poor

• 
  Julian Budd (@redmanjules) reported 17 minutes ago from Poplar, England

  @AskNationwide no incoming payments now for 12 hours just before Xmas what a **** show

• 
  angela💙💚🌈💐La! (@andersonsangela) reported 27 minutes ago from Bromley, England

  Really disenchanted by companies that don't help those that need it, don't refund @AmazonUK @Fantastic @AskNationwide really beggars belief and you should all be ashamed

• 
  Angel (@dragonsangel01) reported 30 minutes ago from Poplar, England

  Right I have contacted @AskNationwide a couple of times as my credit card statement don’t look right and I have spoken to someone and neither do they. Can’t get through on the phone because they keep saying they can’t hear me. Is this anyway to treat a loyal customer. 😡😡

• 
  Richard Lingard (@RichardPLingard) reported 32 minutes ago from Poplar, England

  @AskNationwide If only that were true I wouldn’t of spent from the beginning of March until now trying to sort out my parents with dementia‘s problems in finance all perpetuated by you. it’s like I’m the very first person to ever have parents with dementia

• 
  Richard Lingard (@RichardPLingard) reported 33 minutes ago from City of London, England

  @MarkMillarx889 @AskNationwide Hi Mark, I’m simply offering service fee. If it’s illegal I do invite someone to come and arrest me for trying to take care of my parents. It would stop the pain of having to do so. I feel like I’m the very first person on the planet to have parents with dementia.

• 
  Ingrid Marsh (@IngridMarsh_) reported 38 minutes ago from Lambeth, England

  @AskNationwide how do I make a complaint about a decision made about a flexible account travel insurance claim? I spoke to someone in customer services who said he was submitting it then called me back himself without it being escalated. I've not heard back from anyone since

• 
  Hannah Moyne (@hannah_moyne) reported 44 minutes ago from Bromley, England

  @AskNationwide Why make it so complicated for a man his age!!! He went to Lloyd's across the road and withdraw the money at the counter you treated him like a criminal you should be ashamed!!! Customer service zero!!!!

• 
  Michael (@MichaelLeHarvey) reported 45 minutes ago from Stratford, England

  Genuinely very impressed with @AskNationwide mortgage switching service. Took me 5 mins online to switch to a new deal, better interest rate, was able to change term of loan and didn’t have to pay a fee for switching to a new deal with 3 months left on old one. Bravo!

• 
  Craig Spencer (@craigspencer1) reported 46 minutes ago from Stratford, England

  @AskNationwide Can I extract my account transaction details from the mobile app? Having continual issues getting on through browser....

• 
  It's me, John (@johnrahers) reported 58 minutes ago from Lambeth, England

  @AskNationwide hello. I have been on hold to your fraud line for 47 mins - be counting. My card has been blocked due to an unauthorised transaction. Can your help me please? I am supposed to be enjoying my Saturday evening but I’m just sat here listening to Enya for an eternity

Nationwide Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ryan Dunne (@ryandunne1999) reported 4 minutes ago

  @AskNationwide quick question — transaction push notifications in the app were shown as “coming soon” on your website months ago, but there’s no mention now. Has this been delayed or dropped? Would love an update.

• 
  Timmy Mac (@TimMcElligott4) reported 5 minutes ago

  Last year @AskNationwide gave me £50 as a thank you Today they sent me an email telling me my account has been closed!! WTF!!! What about the money, including the £50, I have in it?????

• 
  J Jones (@JJones87684337) reported 9 minutes ago

  @AskNationwide Your banking app is not working properly. People cannot log in.

• 
  kathleen reid (@independencekat) reported 12 minutes ago

  @AskNationwide couldnt get 2 separate payments through this morning to, two different companies. Used another card , different bank. No issues at all.

• 
  Sophie (@SophieMHorton) reported 13 minutes ago

  @AskNationwide I keep getting a 'something went wrong' screen when trying to do a 'pay by bank' transfer. Your service status page says all is working normally. I've already reached out via chat and was told there are issues, so why doesn't it say this on the status page?

• 
  Bec (@becclar15) reported 13 minutes ago

  @AskNationwide If I could apply online., I would. It’s asking for NW log in and account no ????

• 
  Beelin (@beelinbaxter) reported 15 minutes ago

  @AskNationwide Hi Emm, the managing cards/contactless feature isn't working on the app. Is there another way to do it?

• 
  Mark Sowton (@SowtonMark) reported 15 minutes ago

  @AskNationwide How do I find out if you have blocked a genuine website after a previous hacking. I am NOT calling Customer Services.

• 
  Kaarin (@Kaarin007) reported 18 minutes ago

  @AskNationwide I lost a better interest rate because your processes are antiquated, if not down right illegal! 2 months to sort out a very small mortgage and it's caused so much stress. Complaints couldn't even tell me when a decision was made & the letter I never received @Debbiecrosbie1

• 
  Literate Cynic (@LiterateCynic) reported 19 minutes ago

  @AskNationwide Dreadful new website. Looks like it was designed for people who write with crayons!