O2 Outage Report in Smethwick, Sandwell, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (41%)
- Internet (32%)
- Total Blackout (22%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Smethwick, England
The most recent O2 outage reports came from the following cities: Oldbury, Birmingham, Bromsgrove, Walsall, Stourbridge, Wolverhampton, West Bromwich, Dudley, and Sheldon.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury
|
Internet | 1 day ago |
|
Birmingham
|
Phone | 3 days ago |
|
Birmingham
|
Internet | 7 days ago |
|
Bromsgrove
|
Phone | 10 days ago |
|
Birmingham
|
Internet | 13 days ago |
|
Birmingham
|
Internet | 14 days ago |
Community Discussion
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O2 Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Roger Leitch (@notdodgy) reported from Solihull, England@O2 After spending 6 hours trying to get hold of customer services, I ended up driving (and paying for parking) to go to one of your shops to get a sim swap. This apparently the only to get service working. Not the best of starts.
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richard (@auspices) reported from Birmingham, Englandanyone else I know have @O2 as a mobile phone network? I may as well not have a phone it’s straight up awful coverage
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Roger Leitch (@notdodgy) reported from Solihull, England@O2 working like clockwork? It goes faulty every week. "O2 Network Update: Stratford Rd, Shirley, Solihull B90 4AJ, UK Looks like a nearby phone mast isn’t working as it should, sorry.
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Roger Leitch (@notdodgy) reported from Solihull, England@O2 I assume free coffee is cheaper than investing in network capacity.
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batgirl (@amanmarway) reported from West Bromwich, England@O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service
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Follow Poor Shamir Claimant Ali Entrapment (@MuslimShamir) reported from Birmingham, England@O2 Answer the phone. Is your phone not working ? Is it a desk phone or mobile you using ?
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Roger Leitch (@notdodgy) reported from Solihull, England@o2 why is your service unusable in areas that your map says has good coverage? No backhaul bandwidth? B90 4AJ poor outside nothing inside. B13 0UR poor inside. Intermittent connectivity in spite of reasonable signal. Three works perfectly onside and out.
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Evan Davis (@EvanD) reported from Solihull, England@O2 That looks like an Apple device. #Alexa won’t help you there. #Siri might.
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Tracey_Devina (@Tracey_Devina) reported from West Bromwich, England@O2 I’m at home for the next 5+ days with covid, my data’s gone, I followed up a text I received to say up my data… it starts on Friday - what’s the actual point. Can you help now, when it matters?!
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Roger Leitch (@notdodgy) reported from Solihull, England@O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?
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han (@Hannahbreenx) reported from Bromsgrove, England@O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me
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Roger Leitch (@notdodgy) reported from Solihull, England@O2 Getting very close to the point of cancelling my order. The port has failed and I have no service. Cannot get through to your support as there are no agents available. No reply to FB message since 9 am. The clock is ticking...
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Roger Leitch (@notdodgy) reported from Solihull, England@O2 can you stop advising people to "reset network settings" when your network has problems. This didn't fix the problem with your network and unfortunately wipes out all WiFi and Bluetooth settings, which then need manually setting up again. Not good advice at all.
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Claire B🐈⬛🐈⬛ (@KittykatClaire) reported from Willenhall, EnglandI'm so pissed off @virginmedia blackmailed me into signing my mobile contract with @O2 by saying my media account would be cheaper. If I stayed with virgin it would be amount more. So I had no option but to go with o2 and No my mobile Internet is crap. I can't use my doorbell
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Matthew Parker-Jones Hall (@mparkerjones) reported from Walsall Wood, England@O2 hi we ever getting a fix for postcodes WS14 and WV14 terrible phone signal and data just doesn't connect mentioned in December and according to your app it would be fixed in 2 weeks ?! 4months later still exactly the same
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Claire B🐈⬛🐈⬛ (@KittykatClaire) reported from Willenhall, EnglandThat, @O2 had better coverage now I'm left with all this extra stress when I'm out because my mobile doesn't work when using @O2 network.... Its not my mobile either. I have a Samsung s20.....
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🎢👠 Adventure Rachel 🎢👠 (She/Her) (@Adventure_Rach) reported from Perton, England@O2 sorry correct tag now!! 13 years+ with three and no real discount for loyalty and pushy chat op trying to get me to have a S22! Nah not a hope! #TeamPixel ftw! I hope @O2 will treat me well
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Carpy Villan™️ (@PeteVillan1981) reported from Wednesfield, England@gazswain @O2 O2 🤝 Virgin - dog **** mobile networks
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Mimii Hatun |Y| aka Ms Begum (@hijabiexplorer) reported from Birmingham, EnglandTypical of @o2 for not cancelling my line when I a called in during the cooling off period to cancel the contract. #Thieves
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Crystalcraft Andy (@Crystalcraftand) reported from Dudley, England@O2 so Im looking to upgrade my phone. Problem is, the elements of my pay monthly plan are now split and out of sync. Virgin Handset is now mine but 20 months left on O2 airtime plan. I cant cancel my O2 plan in order to start again (it wont let me change tariffs for 20 months)
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine white (@Katywhite1991) reported@O2 my contract is up-the best offer you have is £16 a month as the lowest contract offer you have is for 80GB of data?! Who needs that?! I’ve been managing just fine on the 6Gb I’ve had for the past 2 years. As a new customer I could get an £8 a month contract with you though??
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gary Parsons (@parsons_gary) reportedHi @O2, I’ve had constant poor signal and dropped calls in the CW6 area for over 7 years now. Your coverage checker says it should be fine,but it isn’t. This is affecting my work and daily life. Please investigate and let me know what’s being done and if I can be compensated.
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What is it the braids (@MavyMave) reportedPulled the plug on all that is @virginmedia and will do on @O2 I don’t get reception at all from O2 and virgin had been the worst in such a short space of time. Cheap but I would rather pay more to have reliable service
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Jo C (@joacie) reported@O2 could do with an upgrade to your coverage around Headingley stadium, Leeds. At the Hundred this evening and could barely get a signal all nighy. Friend on a competitor network has no problem at all... 👀😒
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Erin Lee (@ErinLee2121) reported@O2 your failure to secure customer accounts has put my safety at risk. I want my contract cancelled & real accountability for this. #O2 #Fraud #ConsumerRights
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hotdogcinema (@hotdogcinema) reportedHey @O2 are there problems with the 5G signal in SE10. Been atrocious last few days for myself and friends
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nmklpjklftmch (@nmklpjklftmch) reported@O2 why won't your terrible website let me log in or register and just sends me email links to verify and closes?
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Doris-Ann Williams (@DorisAnnW) reported@O2 I need to speak to a real person on customer service, been trying for more than 2hrs to get help. My O2 account email was for a former job so I can not access that email & need to change it but seem to be stuck in a loop!!!
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kate cohen (@Kcohen3103) reported@O2 can you help? On priority I had a code which I tried to use but it didn’t work and now I have lost the code and the app says I have used it. Any help appreciated!
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Stephen Old (Not here 2 argue with strangers)#FBPE (@StephenOld) reported@O2 I should be able to go into a local shop and get help immediately - not wait weeks for it. The nearest shops are 7 miles in one direction and 10 miles away in the other. There used to be a shop 3 miles away but you closed it down.