O2

O2 Outage Report in Smethwick, Sandwell, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Smethwick, Sandwell, England 01/26/2026 21:10

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent O2 outage reports came from the following cities: Oldbury, Birmingham, Kidderminster, Tipton, Walsall and Dudley.

Loading map, please wait...
City Problem Type Report Time
United KingdomOldbury Phone
United KingdomBirmingham Phone
United KingdomKidderminster Total Blackout
United KingdomTipton Phone
United KingdomBirmingham E-mail
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • SophieMDrake Sophie Drake (@SophieMDrake) reported from Birmingham, England

    @O2 It’s having to be escalated due to a back office technical fault, issue on My O2 and the account behind the scenes, so I’m without data when out of the house for up to 10 days. Not ideal really!

  • ASWM1990 ... (@ASWM1990) reported from Walsall Wood, England

    @O2 Hi! Why is the internet in my town so **** for? Its been like this for over 3 weeks now. It takes atleast 5 minutes to get a signal when i switch my mobile internet on!

  • Joynayyar Joy nayyar (@Joynayyar) reported from Coleshill, England

    @O2 outgoing and incoming call issues all over westmidlands.

  • longhairdsgtmaj Betsy Snow (@longhairdsgtmaj) reported from Wombourne, England

    @CPWTweets @O2 Why is it so hard to unlock an old CPW android phone, purchased through CPW but was on o2 sim/network. O2 say its CPW that need to unlock it, CPW say its O2, back n forth for 3 hours on live chat. Can one of you just get me a SIM network unlock PIN!! FFS!!

  • LittleMissCosta Tina-Louise Boyce (@LittleMissCosta) reported from Solihull, England

    @O2 I've just tried this, they've said they've sent me a text with a code but I don't have any service to receive the text. So now I'm stuck..

  • amy_bradwell Amy Bradwell (@amy_bradwell) reported from Birmingham, England

    @O2 I want to cancel my order with yourselves as the iPhone 12 pros are not included in the open discount.

  • AndyH_Official Andy Hollinson (@AndyH_Official) reported from Redditch, England

    @O2 It’s ok now thank you. It was down for about 25 mins across a number of phones

  • MrTegSingh Teg Singh (@MrTegSingh) reported from Wolverhampton, England

    @wolvesclaire @O2 Never been so angry been on the phone since 8.30 cut off 3 times and been transferred to so many different departments. 😡😡😡😡

  • emmajsaunders emma saunders (@emmajsaunders) reported from Solihull, England

    @O2 had a called yesterday about a upgrade and the person was going to call me back at 3.00 yesterday I am still waiting....this morning I have called been on hold for 30 minutes to be cut off what a joke bad customer service...I have been a customer with you for 18 years

  • Martbushii Mart🌲🌻🦊🐞🎵😁 🇪🇺♂️🏳️‍🌈🌹🌊 (@Martbushii) reported from Dudley, England

    @O2 @ThreeUK What on earth is happening in Dudley West midlands. Mine and my friends mobile phones have had no service. Is there something wrong?. I am doing this on his Post Office home internet

  • MrTegSingh Teg Singh (@MrTegSingh) reported from Wolverhampton, England

    @O2 customer services shocking after spending nearly 3 hours on the phone to them I had to go to the wolves store and sort it out myself. Massive thank you too Jeeves who works at o2 wolves for finding me a phone reserving it at merry hill I know have my new phone

  • GedNeilAlex #boredinafactoryupddated (@GedNeilAlex) reported from Walsall Wood, England

    Well done to @O2 for a super fast service. Sent us a replacement sim in less than 24hours. Well done!

  • AndyH_Official Andy Hollinson (@AndyH_Official) reported from Redditch, England

    @O2 hi there, all of our phones have lost signal in B97 Redditch. Is there a problem please?

  • RampziieTweets Dad (@RampziieTweets) reported from Walsall Wood, England

    @TheO2 @O2 can you sort your network in Walsall, Birmingham. I put a complaint in at the beginning of the year and it’s STILL unbearable

  • Lysander_16 Lysander 🦆 (@Lysander_16) reported from Wednesfield, England

    Hey @O2 is there a actually a mast issue in Wolverhampton? As I've been receiving little to no Internet while I'm at work (WV10) It's been about 2 weeks. I'm not the only one either. Checked your service status and says there's a mast issue but it hasn't been fixed. Any ideas?

  • DaveBennett79 Dave Bennett (@DaveBennett79) reported from Redditch, England

    @O2 I have been cut off 5 times now whilst trying to chase a refund. Guess what, not called back once by your fantastic service team!

  • LittleMissCosta Tina-Louise Boyce (@LittleMissCosta) reported from Solihull, England

    @O2 I've tried this just now, they've said they've sent a code to my number but I've got no service to receive the text..

  • EmmaJCasey Emma Casey (@EmmaJCasey) reported from Birmingham, England

    Is @O2 down at the moment?

  • goingabitgrey John McKeon (@goingabitgrey) reported from Birmingham, England

    @O2 Very poor, new link provided by @DriiftLive doesn’t support casting to another device there is no excuse for this awful provision.

  • AnneBaines1 Anne Baines 💙💙💙💙💙💙 (@AnneBaines1) reported from Hagley, England

    @acorbettn @O2 @metpoliceuk How awful. I hope that you are ok. Take care of yourself

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Darren_Ashley77 Darren Ashley (@Darren_Ashley77) reported

    @MacReadys_Beard @O2 Had that with a few companies of late - Twitter comes into play there, but it sucks we’ve come to this. Don’t blame you for leaving, shocking response. To be out for 24 DAYS? That’s crazy, 24 hours I could forgive as far as their response goes, 48 at a push… 1/2

  • skichick3 Aimee Lewis (@skichick3) reported

    @O2 I have tried for 4 days to open a new account with you to no avail I have spoken to about 10 different people. Customer service used to be above them all but now you’re worse than 3 😩

  • Loushippers Loushippers (@Loushippers) reported

    @British_Airways Ok, @O2 can you help here? Apparently BA need more than my allotted hour to answer a phone call

  • Imnotfromsparks Just Ali (@Imnotfromsparks) reported

    Please @O2 I have full 4 bars of 4g signal and the connection is proper frigging **** in Crewe. I don’t want to be in Crewe, I have no choice this week. What’s going on? It’s worse than dial up.

  • alwaysshaw1 Robert Shaw (@alwaysshaw1) reported

    Great to see @O2 has fixed that mast in my area and signal / 4G working great…oh no wait it still sucks!

  • HanCrabb Hannah Crabb (@HanCrabb) reported

    @O2 on hold for 2 hours in your o2 store in Eastbourne yesterday trying to sort out my account issue! we got cut off twice talking to an advisor! The store escalated it so someone calls me today as nobody had anymore time to sit around on hold. still no call. not happy

  • HoIdOnPainEnds Guy Josh (@HoIdOnPainEnds) reported

    @O2 Could i get help accessing my 02 account to pay my bill?

  • the_ambo_rambo Steve (@the_ambo_rambo) reported

    @O2 sucks. Just moved house and the coverage checker says 4G inside and out but I can just about get 3G.

  • AfternoonSnooze Simon Burrows (@AfternoonSnooze) reported

    @O2 hi there - trying to get some help with my boostbox but every time I call the call just ends after being in the queue for a while.

  • ThomasJStewart Tommy Stewart (@ThomasJStewart) reported

    @02 yet again no internet access available on 4G in Ballymena town centre. This issue has gone on for many months but yet it seems like @O2 care not about their thousands of customers in Ballymena.