O2 Outage Report in Smethwick, Sandwell, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (22%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Smethwick, England

The most recent O2 outage reports came from the following cities: Oldbury, Birmingham, Bromsgrove, Walsall, Stourbridge, Wolverhampton, West Bromwich, Dudley, and Sheldon.

City	Problem Type	Report Time
Oldbury	Internet	1 day ago
Birmingham	Phone	3 days ago
Birmingham	Internet	7 days ago
Bromsgrove	Phone	11 days ago
Birmingham	Internet	13 days ago
Birmingham	Internet	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  ҍҽɾղíҽҍɑԹՏ ♏ (@berniebaps101) reported 34 seconds ago from Birmingham, England

  @O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?

• 
  Ketan Surti (@DirtySurti) reported 8 minutes ago from Dickens Heath, England

  @O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !

• 
  Gordé 🥚 (@ReissOmari) reported 9 minutes ago from Birmingham, England

  I’ve just been in to the @O2 store to get a new sim, fantastic service in store, however, I was shocked to find my contract has gone up £6 since October? How does that work??

• 
  Matthew Sparks (@matthew_74) reported 10 minutes ago from West Bromwich, England

  Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?

• 
  Steve Jones (@StevoJones1984) reported 15 minutes ago from West Bromwich, England

  I seriously can't wait to get off @O2. Their customer service has been top notch, but the signal is beyond a joke.

• 
  Gish Abeyratne (@GoGishiGoGo) reported 16 minutes ago from Birmingham, England

  @O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄

• 
  Evan Davis (@EvanD) reported 17 minutes ago from Solihull, England

  @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

• 
  Paul Berry (@paulberry2303) reported 18 minutes ago from Wolverhampton, England

  @O2 I have today received another letter telling me the phone is blocked. I don’t have an O2 phone. I have never had an O2 phone. I don’t owe any money. I know you are looking at it but surely you can put a block on correspondence while you do?

• 
  Tracey_Devina (@Tracey_Devina) reported 18 minutes ago from West Bromwich, England

  @O2 I’m at home for the next 5+ days with covid, my data’s gone, I followed up a text I received to say up my data… it starts on Friday - what’s the actual point. Can you help now, when it matters?!

• 
  Rachele (@_Rachele_) reported 21 minutes ago from Birmingham, England

  Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?

• 
  Crystalcraft Andy (@Crystalcraftand) reported 23 minutes ago from Dudley, England

  @O2 so Im looking to upgrade my phone. Problem is, the elements of my pay monthly plan are now split and out of sync. Virgin Handset is now mine but 20 months left on O2 airtime plan.  I cant cancel my O2 plan in order to start again (it wont let me change tariffs for 20 months)

• 
  han (@Hannahbreenx) reported 32 minutes ago from Bromsgrove, England

  @O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me

• 
  Mart🌲🌻🦊🐞🎵😁 🇪🇺♂️🏳️‍🌈🌹🌊 (@Martbushii) reported 37 minutes ago from Dudley, England

  @O2 @ThreeUK What on earth is happening in Dudley West midlands. Mine and my friends mobile phones have had no service. Is there something wrong?. I am doing this on his Post Office home internet

• 
  Matthew Sparks (@matthew_74) reported 43 minutes ago from West Bromwich, England

  @O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.

• 
  Gish Abeyratne (@GoGishiGoGo) reported 43 minutes ago from Birmingham, England

  @O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?

• 
  Chris Booth (@c_booth1990) reported 45 minutes ago from Walsall Wood, England

  @O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks

• 
  Nas Mahmud (@M5Mahmud) reported 46 minutes ago from Birmingham, England

  @O2 I had a issue with my billing and spoke to several of your phone assistants who did not help much at all, kept batting me off to Ariel Direct who also were useless. I finally got through to Tracy who explained the situation in 2 mins and resolved the issue, pls reward her.

• 
  Matthew Parker-Jones Hall (@mparkerjones) reported 54 minutes ago from Walsall Wood, England

  @O2 hi we ever getting a fix for postcodes WS14 and WV14 terrible phone signal and data just doesn't connect mentioned in December and according to your app it would be fixed in 2 weeks ?! 4months later still exactly the same

• 
  Adam Waterhouse (@adam0604) reported 57 minutes ago from Halesowen, England

  Yo why is @O2 4G network coverage so garbish lately? Sort your **** out man, I don't pay for a 1 bar signal wherever I go!

• 
  Teg Singh (@MrTegSingh) reported 58 minutes ago from Wolverhampton, England

  @O2 customer services shocking after spending nearly 3 hours on the phone to them I had to go to the wolves store and sort it out myself. Massive thank you too Jeeves who works at o2 wolves for finding me a phone reserving it at merry hill I know have my new phone

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nathan (@Axnanth) reported 1 minute ago

  @O2 I've been trying to call every day for the last 3 days and keep getting disconnected by your stupid IVR system, are your call centres closed?!!

• 
  Todd Bevis 🔥 (@OnYaTodd_) reported 4 minutes ago

  @O2 Hey I've been trying to change my number over but it's not working I don't want a new number.... I had an email saying it's ported. Please help

• 
  grace (@ziegfeldgirl27) reported 5 minutes ago

  @O2 I can not login to your website, getting timeout errors on multiple platforms. My tarried was changed without my consent to a more expensive one and I need to sort it out 😩

• 
  pigreen (@pigreen1) reported 7 minutes ago

  @BigIssue @hubbubUK @O2 I just subscribed for another year to the Big Issue - making things change

• 
  D (@simply_mosii) reported 11 minutes ago

  Must be jazz. @O2 I want to cancel my order. It was made under duress

• 
  Chrisi Wilangowski (@Gowski29) reported 11 minutes ago

  @O2 Hi, wondering if you can help. Partner has a contract with you and it is up for renewal. He has found a deal through mobile phones direct with yourselves, how would he go about keeping his phone number on the new contract?

• 
  Daryl Stephenson (@DarylFronMVC) reported 12 minutes ago

  @O2 Morning, please can you look into the signal quality in the LL14 area, it’s been very poor of late. I have messaged and reported the issue several times but never received any acknowledgment.

• 
  jimmy lloyd (@jimmyll04218854) reported 12 minutes ago

  @O2 is it possible to terminate a contract and return phone early? I switched from EE and unfortunately o2 signal is very poor, 4G is very patchy (often 3G available) and the phone isn’t fit for purpose ? @Ofcom

• 
  Nora Albert (@nora_albert) reported 16 minutes ago

  @VodafoneUK I just signed up for another 2 years after 7 years of being a customer. So upset with the horrible service that I will cancel after all this time. @O2 - want my business instead?

• 
  Sarah (@sarah0317) reported 16 minutes ago

  @O2 I really need to speak to someone but it's impossible to find a number on the website. Can you help please?