O2 Outage Report in Smethwick, Sandwell, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent O2 outage reports came from the following cities: Wolverhampton, Birmingham, Oldbury, Kidderminster, Tipton and Walsall.
| City | Problem Type | Report Time |
|---|---|---|
 Wolverhampton |
Internet | |
| Birmingham |
Phone | |
| Birmingham |
Wi-fi | |
| Wolverhampton |
Phone | |
| Oldbury |
Phone | |
| Birmingham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Paul Berry
(@paulberry2303) reported
from
Wolverhampton, England
@O2 I have today received another letter telling me the phone is blocked. I don’t have an O2 phone. I have never had an O2 phone. I don’t owe any money. I know you are looking at it but surely you can put a block on correspondence while you do?
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Evan Davis
(@EvanD) reported
from
Solihull, England
@O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM
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Ketan Surti
(@DirtySurti) reported
from
Dickens Heath, England
@O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !
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Adam Waterhouse
(@adam0604) reported
from
Halesowen, England
Yo why is @O2 4G network coverage so garbish lately? Sort your **** out man, I don't pay for a 1 bar signal wherever I go!
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Mimii Hatun |Y| aka Ms Begum
(@hijabiexplorer) reported
from
Birmingham, England
Typical of @o2 for not cancelling my line when I a called in during the cooling off period to cancel the contract. #Thieves
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Matthew Parker-Jones Hall
(@mparkerjones) reported
from
Walsall Wood, England
@O2 hi we ever getting a fix for postcodes WS14 and WV14 terrible phone signal and data just doesn't connect mentioned in December and according to your app it would be fixed in 2 weeks ?! 4months later still exactly the same
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Iyaaz Matadar
(@IyaazMatadar) reported
from
Redditch, England
Anyone on @O2 having problems sending @WhatsApp messages?
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batgirl
(@amanmarway) reported
from
West Bromwich, England
@O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service
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Gordé 🥚
(@ReissOmari) reported
from
Birmingham, England
I’ve just been in to the @O2 store to get a new sim, fantastic service in store, however, I was shocked to find my contract has gone up £6 since October? How does that work??
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Tracey_Devina
(@Tracey_Devina) reported
from
West Bromwich, England
@O2 I’m at home for the next 5+ days with covid, my data’s gone, I followed up a text I received to say up my data… it starts on Friday - what’s the actual point. Can you help now, when it matters?!
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ҍҽɾղíҽҍɑԹՏ ♏
(@berniebaps101) reported
from
Birmingham, England
@O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?
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han
(@Hannahbreenx) reported
from
Bromsgrove, England
@O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me
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Rachele
(@_Rachele_) reported
from
Birmingham, England
Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?
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Chris Booth
(@c_booth1990) reported
from
Walsall Wood, England
@O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks
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Matthew Sparks
(@matthew_74) reported
from
West Bromwich, England
@O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.
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Matthew Sparks
(@matthew_74) reported
from
West Bromwich, England
Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?
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Crystalcraft Andy
(@Crystalcraftand) reported
from
Dudley, England
@O2 so Im looking to upgrade my phone. Problem is, the elements of my pay monthly plan are now split and out of sync. Virgin Handset is now mine but 20 months left on O2 airtime plan. I cant cancel my O2 plan in order to start again (it wont let me change tariffs for 20 months)
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Gish Abeyratne
(@GoGishiGoGo) reported
from
Birmingham, England
@O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄
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Gish Abeyratne
(@GoGishiGoGo) reported
from
Birmingham, England
@O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?
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Steve Jones
(@StevoJones1984) reported
from
West Bromwich, England
I seriously can't wait to get off @O2. Their customer service has been top notch, but the signal is beyond a joke.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Robin Moseley
(@RobinMoseley2) reported
@O2 As soon as you knew there was a problem with the site you should have suspended sales until it was fixed. Shambolic
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Mike Gales
(@Mikey_Gales) reported
@O2 Absolute Joke. Are you going to cancel all the tickets people have bought to sell on @viagogo then ?
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Gemma Burns
(@Gemlb1983) reported
@O2 What a load of crap!!! Haven’t been able to access anything all day I don’t see one person on here that has and now they are being sold for hundreds if not thousands of pounds. You haven’t responded to anyone’s messages all day and then post this!!! 🤬
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chelsea holland
(@chelseaalouise5) reported
Shocking service from @O2 what’s the point in priority when you give out the url for none customers to use also. Joke! Refreshed the app and website since 9 this morning and it still doesn’t work! Shite
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Katie Louise Barlow
(@katie_louise_b) reported
@O2 Been thinking of leaving O2 for a while after 21 years of being a loyal customer… 4G is awful, calls constantly fail, mast always down in area. So not even getting a single chance of Peter Kay tickets, after 8 hours of constant refreshing, has confirmed… i’m changing provider!!
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ᴍᴀʀᴛɪɴ ᴡᴀʀᴅ
(@wardinouk1) reported
@O2 You cant sell out when ya website is a pile of ****....how difficult was it to set up a queue system like three mobile/ticketmaster had going on? Fairly simple process in the grand scheme of things
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Claire Blackburn
(@theatrelover214) reported
@O2 Care to explain how this is possible when your app has been down all day and so has your website? 😡 It’s a joke.
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Dave Sparks
(@dsparks83) reported
The downtime is almost forgivable but a company the size of @o2 should have sorted it out much quicker - #o2priority still not working correctly. All in all a lot of a farce
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SxSaj
(@sx_saj) reported
@O2 absolute disgrace! And if your constant **** signal wasnt already a reason to leave then todays #peterkay 'priority' access carry on really did put the final nail in the coffin. #o2priorityshambles #peterkaytickets
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jodie andrews
(@jodiean05961920) reported
@O2 It would have helped if your app had not gone down at 10am! So unfair to loyal o2 customers!