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O2 outages and service status in Smethwick, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Smethwick, including 0 direct reports.
  • The most common problems reported in this area mention Internet.
  • 100% Internet (100%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Smethwick, England

The most recent O2 outage reports came from the following cities: Birmingham.

CityProblem TypeReport Time
Birmingham Internet 7 days ago
Birmingham Internet 2 months ago
Birmingham Internet 2 months ago
Birmingham Internet 2 months ago
Birmingham Internet 3 months ago
Walsall Phone 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • c_booth1990
    Chris Booth (@c_booth1990) reported from Walsall Wood, England

    @O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks

  • Joynayyar
    Joy nayyar (@Joynayyar) reported from Coleshill, England

    @O2 outgoing and incoming call issues all over westmidlands.

  • auspices
    richard (@auspices) reported from Birmingham, England

    anyone else I know have @O2 as a mobile phone network? I may as well not have a phone it’s straight up awful coverage

  • kazpeza
    karen (@kazpeza) reported from Wednesfield, England

    @O2 such rude service this morning i havent phone and need a replacement sim sending and no way of ordering one as only accepting calls if your upgrading or cancelling,so i spoke to a girl from that team and she cut me off as i was explaining

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 just changing to O2 as I opted for deal with Virgin. Disappointed with how poor your coverage is locally in the B90 area. Where I had over 200mbits 5G with three, I am now lucky to get 20mbits with O2. Do you have plans to improve your network? Have I made a mistake?

  • crazysamsam
    Samantha Thompson (@crazysamsam) reported from Walsall Wood, England

    Your customer service has been awful at this difficult time @O2. We had to call your bereavement department so many times to sort out the bill you said you’d wave, and this has caused us much stress and anxiety. To then contact us again on FATHER’S DAY is extremely cruel.

  • shaikhycwu
    Sajid Shaikh (@shaikhycwu) reported from Birmingham, England

    @O2 Why are customers so unreliable in what they tell to resolve your issue. That was cause by o2 customer services yet customer suffer and pay the bill

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @O2 After spending 6 hours trying to get hold of customer services, I ended up driving (and paying for parking) to go to one of your shops to get a sim swap. This apparently the only to get service working. Not the best of starts.

  • Adventure_Rach
    🎢👠 Adventure Rachel 🎢👠 (She/Her) (@Adventure_Rach) reported from Perton, England

    @O2 sorry correct tag now!! 13 years+ with three and no real discount for loyalty and pushy chat op trying to get me to have a S22! Nah not a hope! #TeamPixel ftw! I hope @O2 will treat me well

  • Villandrew
    Andrew Horton (@Villandrew) reported from Solihull, England

    @villa19799 @O2 My mrs Is with @O2 and signal and 4G has been horrific lately, I’m on @virginmedia and have had no issues whatsoever .

  • areeyoushaw
    Harris (@areeyoushaw) reported from Dudley, England

    Signals dog **** today lads, lasses, (other) @O2

  • ChrisSammons_
    Chris Sammons #StayHomeSaveLives (@ChrisSammons_) reported from Birmingham, England

    @danboq @VodafoneUK @O2 have an annual rise in April too, when I have signal, the conversation will be interesting 😂

  • emmajsaunders
    emma saunders (@emmajsaunders) reported from Solihull, England

    @O2 had a called yesterday about a upgrade and the person was going to call me back at 3.00 yesterday I am still waiting....this morning I have called been on hold for 30 minutes to be cut off what a joke bad customer service...I have been a customer with you for 18 years

  • ReissOmari
    Gordé (@ReissOmari) reported from Birmingham, England

    @o2 signal in birmingham, on 4g but nothing working, been like this was at least a week now, struggling to see why im playing £60 a month to use wi-fi only.

  • GoGishiGoGo
    Gish Abeyratne (@GoGishiGoGo) reported from Birmingham, England

    @O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?

  • KittykatClaire
    Claire B🐈‍⬛🐈‍⬛ (@KittykatClaire) reported from Willenhall, England

    That, @O2 had better coverage now I'm left with all this extra stress when I'm out because my mobile doesn't work when using @O2 network.... Its not my mobile either. I have a Samsung s20.....

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

  • ReissOmari
    Gordé (@ReissOmari) reported from Birmingham, England

    @O2 B11HQ B4 B42 B44 They are my main postcodes, they used to be fantastic, for about 3 months now signal has drilled into the ground.

  • ChrisSammons_
    Chris Sammons (@ChrisSammons_) reported from Birmingham, England

    @O2 I appreciate theres obviously a serious issue, I’ve never known signal to be down for so long at one time. There needs to be a conversation at some stage regarding a substantial reimbursement on this months tariff, because to not have any signal whatsoever for this long is a pain

  • matthew_74
    Matthew Sparks (@matthew_74) reported from West Bromwich, England

    Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SkimoBeats
    Skimo (@SkimoBeats) reported

    @O2 @O2 what's going on? Just tried to do it again. Still same error. Wtf?

  • Plsdoright
    JCB (@Plsdoright) reported

    @O2 Another worrying call for someone claiming to be from O2 advising my sim is no longer usable and anew one would be delivered tomorrow. Have had about 10 similar calls! However previous callers didn’t call me a M….F…..when I declined. Please help @O2

  • mufcchatter
    MUFC Chatter (@mufcchatter) reported

    @O2 I have the account no, mobile no, and SIM no, which I have found in emails from 22-23. I just spent 80 MINS on phone with your customer service, they could not find the account and hung up on me. I spent another 45 minutes after ringing back, transferred and the call went dead.

  • anton_simp66
    anton Simpson ♿🧠 (@anton_simp66) reported

    Holy crap I have 5g where I live oh no it's 4g back, oh nothing now oh 4g well that's @O2 again

  • matthewwright17
    Matthew Wright (@matthewwright17) reported

    Have I accidentally signed up for the 0 internet or signal plan @O2

  • dhegartymusic
    declan hegarty music (@dhegartymusic) reported

    @O2 This is not new.I'm fed up with this topic.i feel the only outcome is for you to ask your supervisors to acknowledge this poor service and stop given me some scrip.I get it.Hear it .know it .But alas, O2 is still rubbish. Please only respond with useful information...No script.

  • adelevaughanxo
    Adele Vaughan (@adelevaughanxo) reported

    @O2 can someone please contact me about an ongoing complaint! I cannot get a clear answer from anyone 🤯

  • daveo1880
    Dave Ogden (@daveo1880) reported

    @O2 are there any plans to roll out 5g in Rhyl/Prestatyn. Every other mobile provider has 5g in the area but you haven’t? 4g drops signal too often and I’m left with little or no signal to make any calls. Considering I’m paying over £100 per month it’s poor coverage

  • stevewoolhouse9
    steve woolhouse (@stevewoolhouse9) reported

    @O2 yet again shocking service. Why do we bother to pay our bills. The customer service is just shocking and my phone is yet again dropping out as their are issues

  • zooba
    Steve Dower (@zooba) reported

    @willmcgugan @O2 Doesn't sound any worse than any of the rest of them, tbh. Call their line to cancel your service, then tell them exactly what you need in order to not cancel and you'll probably get it. That line is the real customer service.