O2 outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent O2 outage reports came from the following cities: Birmingham.

City	Problem Type	Report Time
Birmingham	Internet	2 days ago
Birmingham	Total Blackout	4 days ago
Birmingham	Total Blackout	6 days ago
Birmingham	Internet	6 days ago
Birmingham	Internet	10 days ago
Birmingham	Internet	28 days ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Gish Abeyratne (@GoGishiGoGo) reported 4 seconds ago from Birmingham, England

  @O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?

• 
  Chris Sammons #StayHomeSaveLives (@ChrisSammons_) reported 2 minutes ago from Birmingham, England

  @paulwrightyboy @O2 Problem is, I don’t think any network is working...@tescomobile and @VodafoneUK also having same issue in my house...had no signal for weeks now

• 
  Betsy Snow (@longhairdsgtmaj) reported 2 minutes ago from Wombourne, England

  @CPWTweets @O2 Why is it so hard to unlock an old CPW android phone, purchased through CPW but was on o2 sim/network. O2 say its CPW that need to unlock it, CPW say its O2, back n forth for 3 hours on live chat. Can one of you just get me a SIM network unlock PIN!! FFS!!

• 
  Roger Leitch (@notdodgy) reported 3 minutes ago from Solihull, England

  @O2 After spending 6 hours trying to get hold of customer services, I ended up driving (and paying for parking) to go to one of your shops to get a sim swap. This apparently the only to get service working. Not the best of starts.

• 
  Dani Grim (@RefinedSavage) reported 4 minutes ago from Dudley, England

  Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.

• 
  Chris Sammons #StayHomeSaveLives (@ChrisSammons_) reported 5 minutes ago from Birmingham, England

  @paulwrightyboy @O2 @tescomobile @VodafoneUK I’ve raised this issue with both networks, collectively they don’t give a toss, this is the problem

• 
  Dean but festive (@DeanMSimons) reported 9 minutes ago from Birmingham, England

  hey @O2, I’m trying to enter my IMEI number on the Recycle site to start the process of trade in for my new contract but it’s not accepting it? Pretty sure my iPhone is genuine after all these years haha. Could you help?

• 
  Chris Sammons #StayHomeSaveLives (@ChrisSammons_) reported 10 minutes ago from Birmingham, England

  @rachaelxspragg @O2 My update was via Email - BECAUSE I HAVEN’T SIGNAL SINCE MARCH 3RD 😂

• 
  Ketan Surti (@DirtySurti) reported 28 minutes ago from Dickens Heath, England

  @O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !

• 
  batgirl (@amanmarway) reported 33 minutes ago from West Bromwich, England

  @O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service

• 
  han (@Hannahbreenx) reported 33 minutes ago from Bromsgrove, England

  @O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me

• 
  Gordé (@ReissOmari) reported 36 minutes ago from Birmingham, England

  @o2 signal in birmingham, on 4g but nothing working, been like this was at least a week now, struggling to see why im playing £60 a month to use wi-fi only.

• 
  Roger Leitch (@notdodgy) reported 37 minutes ago from Solihull, England

  @O2 I assume free coffee is cheaper than investing in network capacity.

• 
  Teg Singh (@MrTegSingh) reported 37 minutes ago from Wolverhampton, England

  @O2 customer services shocking after spending nearly 3 hours on the phone to them I had to go to the wolves store and sort it out myself. Massive thank you too Jeeves who works at o2 wolves for finding me a phone reserving it at merry hill I know have my new phone

• 
  Mike Klymko (@MikeKlymko) reported 43 minutes ago from Dudley, England

  @O2 Called to complain about poor network coverage where I live and work. Battery died whilst waiting on hold forever.

• 
  Evan Davis (@EvanD) reported 45 minutes ago from Solihull, England

  @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

• 
  Lysander 🦆 (@Lysander_16) reported 46 minutes ago from Wednesfield, England

  Hey @O2 is there a actually a mast issue in Wolverhampton? As I've been receiving little to no Internet while I'm at work (WV10) It's been about 2 weeks. I'm not the only one either. Checked your service status and says there's a mast issue but it hasn't been fixed. Any ideas?

• 
  Matthew Sparks (@matthew_74) reported 50 minutes ago from West Bromwich, England

  @O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.

• 
  Mike Klymko (@MikeKlymko) reported 56 minutes ago from Dudley, England

  @O2 yet again unable to charge my car because the signal from isn’t good enough.

• 
  Ashley Robert Scrivens (@AshScrivens) reported 56 minutes ago from Birmingham, England

  Remember when @ThreeUK public shamed @O2 for being down. Pot Kettle..

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr H (@ThatBloke0101) reported 4 minutes ago

  @O2 In the same areas? Bollocks. How much have paid Sean Bean for advertising the latest guff about how wonderful the connection is? Because lately it has been piss poor

• 
  Leanne (@Leanne07Leanne) reported 5 minutes ago

  @O2 hello, for 2 weeks now signal and 4g has hardly been working in Southport. My battery is drained within 5 hours because 4g is trying to find the network to connect. This is happening to a few people. Are there any works in progress? Thanks

• 
  Jeremy Squirrell (@Jes_Squirrell) reported 6 minutes ago

  @wheat_daddy @O2 Could be the coms mast itself. We’ve had trouble with Vodafone signal for a few weeks, then all of a sudden we have got upgraded to 5G and a decent phone signal. Hopefully you’ll get the same soon? 🤞

• 
  KopiteinPoland (@KopiteinPoland) reported 8 minutes ago

  Before @O2 say call customer service, why do I want to waste my time stuck in your queues, waiting to speak to someone about something I should be able to check online and pay if your website worked properly. #timeismoney

• 
  just me (@BluesnJazzxx) reported 11 minutes ago

  @mitchhirsty @O2 Yeah I figured that. Same issues on the website as well. I can’t pay my bill because I can’t access the app or website and I am not sitting for an hour on my phone whilst I wait to talk to someone.

• 
  Mark Vater (@Mark_Vater) reported 11 minutes ago

  Hey @O2 you need to do something with the signal in Tenby, Pembrokeshire. It's shocking. 4 bars on 4G and can't connect to anything.

• 
  Andy charman (@Andy_charman) reported 12 minutes ago

  @mattstingray @O2 Having exactly same issue for last 3 months and @O2 have done nothing!

• 
  Darren Evans 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇮🇪 (@dazz20) reported 13 minutes ago

  @BelfastGiants @O2 They are shockingly bad

• 
  #StopFundingGenocide. Hull & Proud. NeverVotedTory (@alikat54) reported 15 minutes ago

  Sick of having NO signal via @Tescomobile and @O2 when friends on other networks have no issue 😡 #tescomobile May have to buy my way out of this contract at this rate. Any recommendations?

• 
  KopiteinPoland (@KopiteinPoland) reported 26 minutes ago

  I never had issue with @o2 until they merged with virgin media. Now I wouldn’t recommend them to anyone. You try and use the website, pages don’t load. Information isn’t available. How do you keep on top of your account. #awfulservice #neveragain