O2 outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Smethwick, England

The most recent O2 outage reports came from the following cities: Oldbury, Birmingham, Bromsgrove, Walsall, Stourbridge, Wolverhampton, West Bromwich, Dudley, and Sheldon.

City	Problem Type	Report Time
Oldbury	Internet	3 days ago
Birmingham	Phone	4 days ago
Birmingham	Internet	9 days ago
Bromsgrove	Phone	12 days ago
Birmingham	Internet	15 days ago
Birmingham	Internet	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  George Kafetzis (@Georgekafetzis) reported 6 minutes ago from Birmingham, England

  The guys at @O2 store lower #bullring are rude. We have as a family 5 contracts and there is a way to speak to customers. Sales adviser even manger thought it was ok. Very rude here. Will go top floor from now on.

• 
  Griff™ in NYC 🗽 (@GriffPlays) reported 10 minutes ago from Birmingham, England

  @O2 I think I made 2 or 3 phone calls all week and no, I had to rely on wifi because the data connection was so poor! 💸

• 
  Tariq Khan (@TeeKhan84) reported 13 minutes ago from Birmingham, England

  Absolutely awful customer service from Awais at @O2 call centre. Takes 5 days to get an unlock code so that I can use my phone on another network and my o2 line finishes tomorrow! @Ofcom @WhichUK manager was in a 'meeting' and will get back to me by 9pm tonight. #stayawayfromo2

• 
  Paula (@PaulasJewellery) reported 20 minutes ago from Dudley, England

  @O2 is there a issue with the service this afternoon cuz I can't add a bolt on.

• 
  HH (@harryharrad) reported 21 minutes ago from Birmingham, England

  @SkyUK why is #skymobile signal so rubbish at weekends, you give free data and then the service levels drop! #poorservice won't be renewing with you next year! @O2 that's goes for you too! #rubbish!

• 
  Gordé (@ReissOmari) reported 22 minutes ago from Birmingham, England

  @o2 signal in birmingham, on 4g but nothing working, been like this was at least a week now, struggling to see why im playing £60 a month to use wi-fi only.

• 
  ✨Becky Higgins✨ (@ppmbecky) reported 22 minutes ago from Walsall Wood, England

  @O2 great service from Sarah and Matt in the Walsall store this morning..... #customerservice #asset toteam #safariissuesorted #qustodiotheproblem

• 
  Mark cook (@MarkCook3rgj) reported 31 minutes ago from Tamworth District, England

  Absolutely poor service in Skegness this weekend @O2

• 
  George Kafetzis (@Georgekafetzis) reported 31 minutes ago from Birmingham, England

  @O2 your customer service has gone extremely S**T

• 
  Stuart Collett (@StuartCollett) reported 36 minutes ago from Walsall Wood, England

  So far today: @NOWTV failed our change from @bt_uk yesterday so no broadband. @O2 signal is poor so phones are no use & our @FreeviewTV signal is terrible. So no internet, data, @NOWTV, or @FreeviewTV. Oh, and a child needs to revise online for exams on Monday. Fantastic.

• 
  RICARDO WILLIAMS (@iamRicardoW) reported 36 minutes ago from Birmingham, England

  @BigJMusic @O2 @ThreeUK Did that... never looked back! Do it

• 
  Gavin Wallace (@gav_wallace1) reported 37 minutes ago from Wednesfield, England

  2/2 @O2 I’m currently sat at Wolverhampton station and I have 1 bar or 4G in what is a major UK city. Absolutely nonsense that these problems continue to happen. I thought it was bad enough not getting full 4G in my house in Kilmarnock but this is just amateur hour at its finiest

• 
  Richard Anderson (@MrRichAnderson) reported 42 minutes ago from Kidderminster, England

  @O2 Terrible customer service, AGAIN. Promised a call on Monday morning. Came whilst I was out of reception (No surprise there!) Voicemail left saying you would try again. Nothing all week. Another reason not to actually upgrade and to leave O2.

• 
  Boris Worrall (@BorisJWorrall) reported 42 minutes ago from Walsall Wood, England

  Great customer service @O2 sorting refund on defunct mobile contract, quick, friendly and no hassle 👍✅

• 
  Ashley Robert Scrivens (@AshScrivens) reported 45 minutes ago from Birmingham, England

  Remember when @three public shamed @o2 for being down. Pot Kettle..

• 
  ieesh (@Ieeshhhk) reported 45 minutes ago from Birmingham, England

  @O2 what’s with the dodgey service today 🙄

• 
  Carl Ford 🐝 🏎⚽️🥊 (@TheCarlFord) reported 46 minutes ago from Kinvere, England

  I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken

• 
  Stu Parry (@Wolvostu) reported 53 minutes ago from Dudley, England

  Is 02 down in the DY6 area @O2

• 
  Griff™ in NYC 🗽 (@GriffPlays) reported 56 minutes ago from Birmingham, England

  @O2 No I'm home now. I tried that but after several attempts of waiting 10 minutes to find a new network manually, I gave up.

• 
  Ashley Robert Scrivens (@AshScrivens) reported 60 minutes ago from Birmingham, England

  Remember when @ThreeUK public shamed @O2 for being down. Pot Kettle..

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael (@Michael_james86) reported 10 minutes ago

  @EE you got any good iPhone deals? Give up with @O2 signal is bad everywhere!

• 
  sami (@sami_dread) reported 21 minutes ago

  @jems_lou @O2 I’m glad I’m not the only one having this issue, service is terrible

• 
  Jord (@ItsJorddy) reported 22 minutes ago

  @O2 Looking to join 02 but would like to speak to a customer advisor, any way of doing this online without having to phone up? Is your sales live chat still available?

• 
  Jason Rayner (@Jasonmgs) reported 22 minutes ago

  @O2 hello Ordered an upgrade last night. Said phone was instock online. Website still says phone in stock but I got an email saying it is out of stock. Can you help?

• 
  lynne hendry (@munchiebaby77) reported 22 minutes ago

  @O2 I'm interested in the offer of an extra £150 when you trade in your old phone but the link to the t&cs on your website for this doesn't work. How do I see what the t&cs for this are?

• 
  Jems (@jems_lou) reported 23 minutes ago

  So you can’t use chat on @O2 and you have to wait days for a generic answer on DM when did o2 customer service get so bad?????

• 
  Rhianna Joseph #PrayForDemi ❤️ (@rhianna_joseph) reported 24 minutes ago

  @O2 your customer service is still refusing to move my number to pay as you go. I just want to leave pay monthly.

• 
  Braff&Zess (@Influential_guy) reported 25 minutes ago

  @O2 Streaming is slow, signal drops in areas that your website shows as having good network coverage, mostly on 3G when should be getting 4G.

• 
  beth lomax † (@bethlomax) reported 32 minutes ago

  @O2 nothing but problems with your company. I have been disconnected when my phone bill has been paid!? I need my phone for work!

• 
  Dave Selby (@segger0151) reported 35 minutes ago

  @O2 Hi, I already have an O2 sim, and I need to add another to my O2 App account, but it does not appear I am able to do so, I need 2 Sims, one for my phone and 1 for my motorbike Tracker, can you help. Dave