O2 Outage Report in Smethwick, Sandwell, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (29%)
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Total Blackout (17%)
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Wi-fi (3%)
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E-mail (2%)
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TV (1%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent O2 outage reports came from the following cities: Dudley, Birmingham, West Bromwich, Oldbury, Bromsgrove and Wednesbury.
| City | Problem Type | Report Time |
|---|---|---|
 Dudley |
Phone | |
| Birmingham |
Internet | |
| West Bromwich |
Total Blackout | |
| Birmingham |
Internet | |
| Oldbury |
Phone | |
| Birmingham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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RICARDO WILLIAMS
(@iamRicardoW) reported
from
Birmingham, England
@BigJMusic @O2 @ThreeUK Did that... never looked back! Do it
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Tariq Khan
(@TeeKhan84) reported
from
Birmingham, England
Absolutely awful customer service from Awais at @O2 call centre. Takes 5 days to get an unlock code so that I can use my phone on another network and my o2 line finishes tomorrow! @Ofcom @WhichUK manager was in a 'meeting' and will get back to me by 9pm tonight. #stayawayfromo2
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Gavin Wallace
(@gav_wallace1) reported
from
Wednesfield, England
2/2 @O2 I’m currently sat at Wolverhampton station and I have 1 bar or 4G in what is a major UK city. Absolutely nonsense that these problems continue to happen. I thought it was bad enough not getting full 4G in my house in Kilmarnock but this is just amateur hour at its finiest
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Boris Worrall
(@BorisJWorrall) reported
from
Walsall Wood, England
Great customer service @O2 sorting refund on defunct mobile contract, quick, friendly and no hassle 👍✅
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HH
(@harryharrad) reported
from
Birmingham, England
@SkyUK why is #skymobile signal so rubbish at weekends, you give free data and then the service levels drop! #poorservice won't be renewing with you next year! @O2 that's goes for you too! #rubbish!
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Griff™ in NYC 🗽
(@GriffPlays) reported
from
Birmingham, England
@O2 No I'm home now. I tried that but after several attempts of waiting 10 minutes to find a new network manually, I gave up.
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Matt
(@msetchell) reported
from
Redditch, England
Thanks to Paul @SkyUK who responded to my tweet, replied and then called me, I’ve just got 2 x 10GB sim only deals for a total of £26pm - saving me £15pm verses @o2 and giving James 10x data. And we can roll it over. @o2 just replied saying they couldn’t help!
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Richard Anderson
(@MrRichAnderson) reported
from
Kidderminster, England
@O2 Terrible customer service, AGAIN. Promised a call on Monday morning. Came whilst I was out of reception (No surprise there!) Voicemail left saying you would try again. Nothing all week. Another reason not to actually upgrade and to leave O2.
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George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
The guys at @O2 store lower #bullring are rude. We have as a family 5 contracts and there is a way to speak to customers. Sales adviser even manger thought it was ok. Very rude here. Will go top floor from now on.
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Ash❗️
(@A_J_92) reported
from
Birmingham, England
@jameseonline @O2 There maybe plenty of good freebies and offers with priority. Just that o2 signal is shocking where I live anyway and this is what I can a priority when choosing mobile network. Why have a mobile that you can't use!
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Jonathan Deavs
(@Y2JONAKERFELDT) reported
from
Redditch, England
@O2 Hi. I’m thinking of upgrading this month to an iPhone XR 128 GB, or an iPhone X 256 GB. I’ve been a customer for over 10 years. Could you let me know the very best price based on 1 GB or 3 GB data over 36 months. Happy to DM any additional info.
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Stuart Collett
(@StuartCollett) reported
from
Walsall Wood, England
So far today: @NOWTV failed our change from @bt_uk yesterday so no broadband. @O2 signal is poor so phones are no use & our @FreeviewTV signal is terrible. So no internet, data, @NOWTV, or @FreeviewTV. Oh, and a child needs to revise online for exams on Monday. Fantastic.
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✨Becky Higgins✨
(@ppmbecky) reported
from
Walsall Wood, England
@O2 great service from Sarah and Matt in the Walsall store this morning..... #customerservice #asset toteam #safariissuesorted #qustodiotheproblem
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Carl Ford 🐝 🏎⚽️🥊
(@TheCarlFord) reported
from
Kinvere, England
I can’t call you because @ThreeUKSupport are providing a crap service and have been for 3 weeks because of a bit of rain! Time to have a chat with @virginmedia @O2 @VodafoneUK I think, neither #Sky not #Three value customers. @Three_Is_Broken
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Mark cook
(@MarkCook3rgj) reported
from
Tamworth District, England
Absolutely poor service in Skegness this weekend @O2
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Paula
(@PaulasJewellery) reported
from
Dudley, England
@O2 is there a issue with the service this afternoon cuz I can't add a bolt on.
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Gordé
(@ReissOmari) reported
from
Birmingham, England
@o2 signal in birmingham, on 4g but nothing working, been like this was at least a week now, struggling to see why im playing £60 a month to use wi-fi only.
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Rachele 🍷
(@_Rachele_) reported
from
Redditch, England
@O2 It was bad all morning in Birmingham. Currently at home in Redditch and it's better but a tad slow. It's the 4G 👍
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Griff™ in NYC 🗽
(@GriffPlays) reported
from
Birmingham, England
@O2 I think I made 2 or 3 phone calls all week and no, I had to rely on wifi because the data connection was so poor! 💸
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George Kafetzis
(@Georgekafetzis) reported
from
Birmingham, England
@O2 your customer service has gone extremely S**T
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Mosby
(@mosbyguitar) reported
@O2 please can someone contact me when they are available .... your signal is next to useless anywhere I go I have been in Harrogate , Liverpool and Bath and it doesn’t work properly anywhere !
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Winston Smith
(@noodle73462909) reported
@ckwmcgowan @O2 @virginmedia They were never good. NTL were ok.
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Raj 🇬🇧🇪🇺💻🖥️👨🏽🎓 🔶
(@RealCainMosni) reported
Oh, *****. @O2 and @VirginMedia "joining forces". As if services couldn't get any worse. Virgin is the archetypal example of how a good service (Blueyonder) merged with a bad one (NTL) does not drag the bad elements up. Quite the reverse. O2's customer service already not great.
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Scott
(@ryem67) reported
@O2 @virginmedia Been an O2 customer for 18 years. After this partnership announcement I will be cancelling all contracts and dealings with O2. I will not now or ever have anything to do with scumbag company v****n.
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𝒟𝒶𝓋𝒾𝒹 𝒥 𝒲𝓇𝒾𝑔𝒽𝓉
(@TrealSlimDavey_) reported
@O2 @virginmedia What will the new name of the network be like when t mobile and orange did they became EE I say Vom2 the v is virgin o is off o2 m is media and 2 is off o2 hope you like my idea of a name
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Sophie Marshall
(@tigersoph) reported
@O2 @virginmedia This is terrible news. I’ve always been happy with O2 and your customer service has been excellent. The worst experience I’ve had with any media provider was with Virgin Media. It was horrendous. Please don’t change your system for theirs. PLEASE. 🙏🏻
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Emma G-M
(@LadyLou83) reported
@O2 Thank you, I have done this already, however I asked what are o2 actively doing to make our accounts more secure? Having been a customer of yours for over 10yrs I don’t feel I will renew my contract as I don’t feel you keep our accounts safe.
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Lew
(@LewItslew92) reported
@O2 ever since I changed my contract my simcard keeps not working anymore?.. any reason?
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Chris Hooper
(@TophHooperton) reported
If the @virginmedia and @O2 merger means continuous connection (5G pick up when broadband goes down) I will salivate.
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Winston Smith
(@noodle73462909) reported
@virginmedia @RealDavidCarter @O2 Left you years ago and now just left O2. It will become diabolical service in both customer and phone.