O2 Outage Report in Smethwick, Sandwell, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent O2 outage reports came from the following cities: Tipton, Birmingham, Walsall, Oldbury and Dudley.
| City | Problem Type | Report Time |
|---|---|---|
 Tipton |
Phone | |
| Birmingham |
||
| Birmingham |
Internet | |
| Walsall |
Phone | |
| Oldbury |
||
| Birmingham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Suki Randhawa
(@sukirandhawa4x4) reported
from
Walsall Wood, England
@O2 why is your reception in the #PathaanCollection WestMidlands so bad #Willenhall #Walsall showing 4G internet buffering considering moving on to another network.
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SAB Photography
(@sabphotos69) reported
from
Dudley, England
@TheOldDear @O2 @EnglandRugby You’d think it would be easy to provide a service considering they charge me……….. wait for it £67 a month. I get no signal at all most of the time. Yet apparently engineers are working on it.
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SAB Photography
(@sabphotos69) reported
from
Woodside, England
@simonmaroulis @O2 @ThreeUK The mast near me. Hasn’t worked in now 19months. I understand dead spots, but I struggle to get a 4g signal anywhere. Utterly ridiculous.
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Mike Klymko
(@MikeKlymko) reported
from
Dudley, England
@O2 yet again unable to charge my car because the signal from isn’t good enough.
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Mike Klymko
(@MikeKlymko) reported
from
Dudley, England
@O2 Called to complain about poor network coverage where I live and work. Battery died whilst waiting on hold forever.
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Dani Grim
(@RefinedSavage) reported
from
Dudley, England
@O2 Thanks, it was worth a try, but unfortunately I can't open the link because my connection speed is apparently too slow.
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ChrisJSharratt_
(@ChrisJSharratt_) reported
from
Birmingham, England
@O2 I ordered a phone on the train today and only found out you need ID after. I have a copy on my phone, you can check with my work and I will be getting rid of this phone in an hour!!!!!! What ******** am I meant to do?!!!!!
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Dani Grim
(@RefinedSavage) reported
from
Dudley, England
Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.
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James Burton
(@James_Burton04) reported
from
Tamworth District, England
Loosing the will to live with @O2 and the appalling lack of customer service!! Nearly 4 weeks and still no refund received!!
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Tom Bradshaw
(@_tombradshaw) reported
from
Birmingham, England
@EnglandRugby @SixNationsRugby @O2 Hate seeing Marchant out the 23, feels like he never gets a run of games… but a strong team, and a hell of a bench!
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Mike Klymko
(@MikeKlymko) reported
from
Dudley, England
@O2 really disappointed with the service I’m getting from O2. Poor coverage, dropped calls, slow texts, no internet, been like this for 5 months, No sign of a fix, difficult call centre staff hide behind “policy” to avoid being helpful. If you need a new provider - Avoid O2
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
@O2 Hi, please could you help me with a online store order?
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Mike Klymko
(@MikeKlymko) reported
from
Dudley, England
@O2 You’re having a laugh !! Can’t get a decent signal at home - let alone elsewhere.
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
@O2 Priority down!!!!!
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Suki Randhawa
(@sukirandhawa4x4) reported
from
Walsall Wood, England
@O2 why is your reception in the #WestMidlands so bad #Willenhall #Walsall showing 4G internet buffering all the time, considering moving on to another network after 20 plus years with you.
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Dean but festive
(@DeanMSimons) reported
from
Birmingham, England
hey @O2, I’m trying to enter my IMEI number on the Recycle site to start the process of trade in for my new contract but it’s not accepting it? Pretty sure my iPhone is genuine after all these years haha. Could you help?
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Carpy Villan™️
(@PeteVillan1981) reported
from
Wolverhampton, England
How poor is the coverage from @virgin mobile? Since the merger with @O2 the mobile coverage is appalling. Massive price increase on all plans/ packages yet the network service is worse than ever
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Charlotte
(@charlll18x) reported
from
Dudley, England
Don’t know what I’m paying for as it is can’t name a place I actually get signal, now a massive price increase. Can’t wait to leave @O2
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PongoVilla
(@PongoVilla) reported
from
Birmingham, England
Why has #o2 gone crap since they merged with #Virgin time to move @o2
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Carpy Villan™️
(@PeteVillan1981) reported
from
Wolverhampton, England
@villa4ever29 @Virgin @O2 Awful mobile coverage for the last 12 months. Shame I’m tied in to my contract for another 6 months. It’s been particularly bad the last couple of weeks. No 4G available and switching between 3G & EDGE regularly. Appalling
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Blamire
(@BlamireRyan) reported
@O2 My phone was barred 9 days ago through no fault of my own. Customer services have been promising to unbar and keep saying itll be done 'within 24 hrs' the problem still remains. Phone inoperable, still expected to pay and no further with resolving!! Absolutely shocking!!
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Roger Morris
(@rnmorris) reported
@NickOldhamBooks @CaroleAnn1982 @O2 I mean it literally is them saying **** you.
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Cait Heath
(@katier992) reported
@O2 I have messaged you guys - the parts are out of order (as in chronological order, not being rude or offensive), but I hope it makes sense anyway. TIA :)
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Andrew Crame
(@andycr1966) reported
@O2 just wondering if it is standard practice for your call centre staff to tell customers they will call them back and then never bother?? 5 times I’ve been told that this week including for manager call! #horrendouscustomerservice @Ofcom needs to looks into these cowboys!
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Triona O'keeffe
(@triona_keeffe) reported
@O2 I ‘m in India, you’ve cut off my roaming data & can’t get it fixed. Phone: “please hold for the rest of your life”. Webchat: please read these useless help pages. App: no self-serve option. been loyal to o2 for eons … time to move somewhere with a customer service ethos
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KayIeigh Quinn
(@kayleighmqu) reported
Me as a union rep: I only believe in RPI Me as a customer when my phone company raises my cost by RPI: 😭 Hope @O2 are passing that RPI rise onto their staff’s pay @CWUnews
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NAEntity
(@NAEntity69) reported
@O2 @GoldShyGuy1 Screw you @O2, can't wait to cancel your *** as soon as my contract is up
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Jay
(@join4te) reported
@O2 Day 100 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.
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BkRidAI
(@BkRidAI) reported
Really done with you lot @O2 @GarethTurpin How can I cancel my plan immediately? Reduce your profits!!! The level of greed and profiteering in #britain is astonishing, while the tw-ats @bankofengland push to reduce our salaries even more… REDUCE THE OBSCENE PROFITS
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Josh Lambert
(@joshjlambert) reported
@Cal190691 @O2 Get an iPhone, it’s the bendy phone that’s the problem