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O2

O2 outages and service status in Smethwick, England

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Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Smethwick, including 0 direct reports.
  • The most common problems reported in this area mention Internet.
  • 100% Internet (100%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Smethwick, England

The most recent O2 outage reports came from the following cities: Birmingham.

CityProblem TypeReport Time
Birmingham Internet 8 days ago
Birmingham Internet 2 months ago
Birmingham Internet 2 months ago
Birmingham Internet 2 months ago
Birmingham Internet 3 months ago
Walsall Phone 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • ReissOmari
    Gordé (@ReissOmari) reported from Birmingham, England

    @O2 B11HQ B4 B42 B44 They are my main postcodes, they used to be fantastic, for about 3 months now signal has drilled into the ground.

  • _tombradshaw
    Tom Bradshaw (@_tombradshaw) reported from Birmingham, England

    @EnglandRugby @SixNationsRugby @O2 Hate seeing Marchant out the 23, feels like he never gets a run of games… but a strong team, and a hell of a bench!

  • ChrisSammons_
    Chris Sammons #StayHomeSaveLives (@ChrisSammons_) reported from Birmingham, England

    @danboq @VodafoneUK At least @O2 only fob me off once every two weeks 🤪 And they don’t even give a reason, just knock the date back every time 🤣 As long as I have signal in time so I can send my Xmas texts I’ll be a happy chap

  • RefinedSavage
    Dani Grim (@RefinedSavage) reported from Dudley, England

    Seems like @virginmedia is completely down in our area, I can't even access their support site to log a problem. Also it appears that @O2 is having some sort of issue, my mobile data connection is so slow that royal mail could be a viable messaging alternative.

  • Joynayyar
    Joy nayyar (@Joynayyar) reported from Coleshill, England

    @O2 outgoing and incoming call issues all over westmidlands.

  • LittleMissCosta
    Tina-Louise Boyce (@LittleMissCosta) reported from Solihull, England

    @O2 I've tried this just now, they've said they've sent a code to my number but I've got no service to receive the text..

  • matthew_74
    Matthew Sparks (@matthew_74) reported from West Bromwich, England

    Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?

  • UKHarvick_Fan
    Jackie (@UKHarvick_Fan) reported from Birmingham, England

    @O2 is there a issue with a website ? I’ve paid for a phone twice now online and it still says unpaid …. And you’ve got my money !! Plus the phone is needed to employer to call me !!

  • Cheadle
    Hooty McOwlface (@Cheadle) reported from Birmingham, England

    @whatphilsaid @O2 It’s horrendous. Who would have thought the network could actually get worse as technology improves

  • berniebaps101
    ҍҽɾղíҽҍɑԹՏ ♏ (@berniebaps101) reported from Birmingham, England

    @O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?

  • EvanD
    Evan Davis (@EvanD) reported from Solihull, England

    @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

  • longhairdsgtmaj
    Betsy Snow (@longhairdsgtmaj) reported from Wombourne, England

    @CPWTweets @O2 Why is it so hard to unlock an old CPW android phone, purchased through CPW but was on o2 sim/network. O2 say its CPW that need to unlock it, CPW say its O2, back n forth for 3 hours on live chat. Can one of you just get me a SIM network unlock PIN!! FFS!!

  • Georgekafetzis
    George Kafetzis (@Georgekafetzis) reported from Birmingham, England

    @O2 your customer service has gone extremely S**T

  • Paul1366
    The McFugget (@Paul1366) reported from Tamworth District, England

    @O2 Any known issues with the phone service in Tamworth and Lichfield. I can barely make phone calls and it shows I have 4g but the Internet is awfully slow.

  • amanmarway
    batgirl (@amanmarway) reported from West Bromwich, England

    @O2 have still not processed a refund from March/April (despite being promised at the time I wouldn’t even be overcharged and my account had already been credited) Two weeks ago I was told payment would be with me in 5 days but I’m chasing ONCE AGAIN Atrocious customer service

  • matthew_74
    Matthew Sparks (@matthew_74) reported from West Bromwich, England

    @O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.

  • M5Mahmud
    Nas Mahmud (@M5Mahmud) reported from Birmingham, England

    @O2 I had a issue with my billing and spoke to several of your phone assistants who did not help much at all, kept batting me off to Ariel Direct who also were useless. I finally got through to Tracy who explained the situation in 2 mins and resolved the issue, pls reward her.

  • crazysamsam
    Samantha Thompson (@crazysamsam) reported from Walsall Wood, England

    Your customer service has been awful at this difficult time @O2. We had to call your bereavement department so many times to sort out the bill you said you’d wave, and this has caused us much stress and anxiety. To then contact us again on FATHER’S DAY is extremely cruel.

  • notdodgy
    Roger Leitch (@notdodgy) reported from Solihull, England

    @o2. Like clockwork every week O2 Network Update: Stratford Rd, Shirley, Solihull B90 4AJ, UK Sorry, a phone mast close to you isn't working as well as we would expect Our engineers are carrying out some checks to investigate issues in this area...

  • SnapperSandwell
    SandwellSnapper (@SnapperSandwell) reported from West Bromwich, England

    @O2 Why when I click on the priority app for tickets, does it then not allow me to buy priority tickets on Ticketmaster? Why is it not working, it used to.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • SarahWM45
    Sarah H (@SarahWM45) reported

    Through a phone “system” and 3 operators who largely ignored our issue. We’re now on to the Complaints team at @o2. A disproportionate amount of effort to leave a contract they are not fulfilling, without being charged. As we can send a text or receive a call. @MartinSLewis

  • mufcchatter
    MUFC Chatter (@mufcchatter) reported

    @O2 PLEASE HELP! I found out today that I have a CCJ on my file from O2 from 2024. This relates to a bundled SIM with a Virgin Broadband contract which was cancelled before it was set up due to credit. The O2 sim was supposed to be cancelled to but it wasn't!

  • humantorch1036
    Johnny Storm (@humantorch1036) reported

    @O2 @Marty201023 Is anyone at @o2 awake? No customer service at all. Literally the worse network. I had a problem with Three and it was dealt with in 10 mins on their Live Chat.

  • KarenLancs
    Karen (@KarenLancs) reported

    @O2 @virginmedia had no internet since 7am - intermittent signal! Now says no broadband issues, but still cannot connect - PR5 area - please sort it out!

  • Frugal_ways
    Deano... (@Frugal_ways) reported

    @humantorch1036 @O2 @Ofcom Unless an issue is happening to a certain number of people, watchdogs, official bodies, etc. Do nothing. So they just plod along, counting numbers, with little to offer. Also, there is no such thing as, "An independent watchdog/official body" - they are in each other's pockets.

  • daveo1880
    Dave Ogden (@daveo1880) reported

    @O2 are there any plans to roll out 5g in Rhyl/Prestatyn. Every other mobile provider has 5g in the area but you haven’t? 4g drops signal too often and I’m left with little or no signal to make any calls. Considering I’m paying over £100 per month it’s poor coverage

  • SimonTa44447286
    alaw mot (@SimonTa44447286) reported

    Whats point of having an app if it doesnt work @O2

  • SkimoBeats
    Skimo (@SkimoBeats) reported

    @O2 @O2 what's going on? Just tried to do it again. Still same error. Wtf?

  • Onlywayisyork
    Loving York (@Onlywayisyork) reported

    @O2 possibly the worse company ever, ordered tablet, paid upfront cost, passed credit check yet try to checkout and get whoops! Contact @o2 support and their solution is to place a new further despite paying with a new credit check! #poorcustomerservice #avoido2 #o2

  • Gabriella1919x
    Gabriella (@Gabriella1919x) reported

    @Frugal_ways @O2 It's a nightmare I have been trying for 3 days to pay and the website doesn't work at all, can't go through my o2, Google or anything tried incognito want to set up direct debit. They are just ignoring my messages now. Total joke