O2 Outage Report in Smethwick, Sandwell, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Smethwick, Sandwell, England 04/16/2024 17:30

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (57%)

    Phone (57%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (4%)

    Wi-fi (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Smethwick, Sandwell, England

The most recent O2 outage reports came from the following cities: Birmingham, Solihull, Walsall, Bromsgrove, Sutton Coldfield, Dudley, Wolverhampton, Kidderminster, Redditch, Streetly, Tamworth, Tipton, Brierley Hill, Wollaston and Wednesbury.

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City Problem Type Report Time
United KingdomBirmingham TV
United KingdomBirmingham Total Blackout
United KingdomBirmingham Phone
United KingdomBirmingham Internet
United KingdomSolihull Total Blackout
United KingdomWalsall E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

  • GoGishiGoGo Gish Abeyratne (@GoGishiGoGo) reported from Birmingham, England

    @O2 Device is damaged. Your website and app are as clear as mud about repairs and replacements. I'm on hold waiting for an advisor to be available (20 minutes elapsed). Can you help me out?

  • GoGishiGoGo Gish Abeyratne (@GoGishiGoGo) reported from Birmingham, England

    @O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄

  • DirtySurti Ketan Surti (@DirtySurti) reported from Dickens Heath, England

    @O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !

  • Crystalcraftand Crystalcraft Andy (@Crystalcraftand) reported from Dudley, England

    @O2 so Im looking to upgrade my phone. Problem is, the elements of my pay monthly plan are now split and out of sync. Virgin Handset is now mine but 20 months left on O2 airtime plan.  I cant cancel my O2 plan in order to start again (it wont let me change tariffs for 20 months)

  • berniebaps101 ҍҽɾղíҽҍɑԹՏ ♏ (@berniebaps101) reported from Birmingham, England

    @O2 I have £45 left to pay on my device, if I pay that can I then cancel the contract as I don't use the sim?

  • matthew_74 Matthew Sparks (@matthew_74) reported from West Bromwich, England

    Hi @O2 I've tried to call about a technical problem (more a frustration) regarding voicemail. Called a couple of times last week, where messages advises you were busy. Now the message says, 'Use the website' and then hangs up. Any suggestions?

  • adam0604 Adam Waterhouse (@adam0604) reported from Halesowen, England

    Yo why is @O2 4G network coverage so garbish lately? Sort your **** out man, I don't pay for a 1 bar signal wherever I go!

  • _Rachele_ Rachele (@_Rachele_) reported from Birmingham, England

    Help @O2 - I want to upgrade to the Huawei P30 Pro but it says it's not in stock. Will it ever be or can we not get Huawei anymore?

  • paulberry2303 Paul Berry (@paulberry2303) reported from Wolverhampton, England

    @O2 I have today received another letter telling me the phone is blocked. I don’t have an O2 phone. I have never had an O2 phone. I don’t owe any money. I know you are looking at it but surely you can put a block on correspondence while you do?

  • M5Mahmud Nas Mahmud (@M5Mahmud) reported from Birmingham, England

    @O2 I had a issue with my billing and spoke to several of your phone assistants who did not help much at all, kept batting me off to Ariel Direct who also were useless. I finally got through to Tracy who explained the situation in 2 mins and resolved the issue, pls reward her.

  • c_booth1990 Chris Booth (@c_booth1990) reported from Walsall Wood, England

    @O2 please can you get the signal sorted in The Walsall area West Midlands the signal is horrendous keeps dropping out! Thanks

  • Martbushii Mart🌲🌻🦊🐞🎵😁 🇪🇺♂️🏳️‍🌈🌹🌊 (@Martbushii) reported from Dudley, England

    @O2 @ThreeUK What on earth is happening in Dudley West midlands. Mine and my friends mobile phones have had no service. Is there something wrong?. I am doing this on his Post Office home internet

  • IyaazMatadar Iyaaz Matadar (@IyaazMatadar) reported from Redditch, England

    Anyone on @O2 having problems sending @WhatsApp messages?

  • Hannahbreenx han (@Hannahbreenx) reported from Bromsgrove, England

    @O2 I haven’t had any signal in my own home for 2 weeks and when I check online it says there won’t be an update until the 10th of June. How is that acceptable for a paying customer? I’ve missed an extremely important medical call back because they can’t get through to me

  • ReissOmari Gordé 🥚 (@ReissOmari) reported from Birmingham, England

    I’ve just been in to the @O2 store to get a new sim, fantastic service in store, however, I was shocked to find my contract has gone up £6 since October? How does that work??

  • matthew_74 Matthew Sparks (@matthew_74) reported from West Bromwich, England

    @O2 Hi, I completely appreciate the guidance there but, no, it doesn't. When I got through three weeks ago, your colleague was going to escalate my query. I never got the promised call back, hence me trying more recently.

  • EvanD Evan Davis (@EvanD) reported from Solihull, England

    @O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM

  • MrTegSingh Teg Singh (@MrTegSingh) reported from Wolverhampton, England

    @O2 customer services shocking after spending nearly 3 hours on the phone to them I had to go to the wolves store and sort it out myself. Massive thank you too Jeeves who works at o2 wolves for finding me a phone reserving it at merry hill I know have my new phone

  • mparkerjones Matthew Parker-Jones Hall (@mparkerjones) reported from Walsall Wood, England

    @O2 hi we ever getting a fix for postcodes WS14 and WV14 terrible phone signal and data just doesn't connect mentioned in December and according to your app it would be fixed in 2 weeks ?! 4months later still exactly the same

  • StevoJones1984 Steve Jones (@StevoJones1984) reported from West Bromwich, England

    I seriously can't wait to get off @O2. Their customer service has been top notch, but the signal is beyond a joke.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • hcdw1988 Hannah (@hcdw1988) reported

    Hey @O2 it's been two months and my 4G is still unusable in my local town centre. I'm a pretty angry and disappointed new customer over here 😒

  • sonumatharu82 Sonu (@sonumatharu82) reported

    @O2 What resolution??? I haven’t had an email from o2 since 18th May, and that was to advise I can activate my add ons, and a separate one to say I’m getting charged £125. So what the hell are you talking about??

  • gavinpodmore gavin (@gavinpodmore) reported

    @Mummotutu @O2 I have exactly the same issue currently with my partners phone on o2. Tech support are trying to deal with it. But it seems that everyone I know or speak too on o2 alls confirm it’s a terrible network for coverage

  • KathlynGadd Kathlyn #NotMyGovernment #NotMyPM (@KathlynGadd) reported

    .@O2 So you can be on £40k a year in a professoonal job, with over £100k in the bank, zero credit cards, debt or dependents but fail your credit checks? How does that work exactly??

  • AnthonyBeds Anthony Beds 🇬🇩 (@AnthonyBeds) reported

    @o2 this is crazy now since Wednesday rubbish signal at home have to walk out the house to make a call my network app saying some mast not working, why should i pay my bill when i can only use my personal wifi at home while phone is useless

  • jenvalentine86 Jenscrine (@jenvalentine86) reported

    I NEVER have signal. Checked your website before I went away last week and said full signal inside and out - none. Missed an important call from hospital. Broke down yesterday and phone said 4G 2 bars. Couldn’t call. Am I allowed to leave early I’ve been mis sold. @O2

  • AGasman25 Amir R (@AGasman25) reported

    @O2 is the data signal down in Sunderland SR5?? 2 family members next to me have no issues on sky mobile, other on O2 like me has no data??

  • JessLMas Jess Mascilo (@JessLMas) reported

    @O2 since Thursday I have had no service appear on my phone - this is the 3rd time now and I turn my phone on and off and worked before but now I have turned it on and off and it still says no service….please help!!!

  • cfitz2201 Conor Fitzpatrick (@cfitz2201) reported

    How is it in this day and age that there are still places that don’t get a phone signal? @O2 @EE @BT what’s the story like?

  • sonumatharu82 Sonu (@sonumatharu82) reported

    @O2 There doesn’t seem to be a complaints team. If there is, they definitely are not working!!