O2 outages and service status in Smethwick, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Smethwick, including 0 direct reports.
- The most common problems reported in this area mention Internet and Phone.
- Internet (67%)
- Phone (33%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Smethwick, England
The most recent O2 outage reports came from the following cities: Oldbury, Birmingham, Bromsgrove, Walsall, Stourbridge, Wolverhampton, and West Bromwich.
| City | Problem Type | Report Time |
|---|---|---|
 Oldbury
|
Internet | 9 days ago |
|
Oldbury
|
Internet | 12 days ago |
|
Birmingham
|
Phone | 14 days ago |
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Birmingham
|
Internet | 18 days ago |
|
Bromsgrove
|
Phone | 22 days ago |
|
Birmingham
|
Internet | 24 days ago |
Community Discussion
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O2 Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Mike Klymko (@MikeKlymko) reported from Dudley, England@O2 You’re having a laugh !! Can’t get a decent signal at home - let alone elsewhere.
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mark webster (@webo20) reported from Sheldon, EnglandThanks @o2 @my_prsnt for my o2 blue monday treat #bluemondays #priority
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Gish Abeyratne (@GoGishiGoGo) reported from Birmingham, England@O2 customer service nailing it once again! Information on the website is about as useful as having a third armpit, and then you call and the automated system cuts you off. Bravo you feckless morons 👏 🙄
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John McKeon (@goingabitgrey) reported from Birmingham, England@O2 Very poor, new link provided by @DriiftLive doesn’t support casting to another device there is no excuse for this awful provision.
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Claire B🐈⬛🐈⬛ (@KittykatClaire) reported from Willenhall, EnglandI'm so pissed off @virginmedia blackmailed me into signing my mobile contract with @O2 by saying my media account would be cheaper. If I stayed with virgin it would be amount more. So I had no option but to go with o2 and No my mobile Internet is crap. I can't use my doorbell
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Evan Davis (@EvanD) reported from Solihull, England@O2 @virginmedia Further to this, he has now told me that as I get a £15/month discount for my 1st 6 months with O2, I need to cancel that and pay full price in order to get the extra #Volt speed boost with VM
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Gordé 🦩 (@ReissOmari) reported from Birmingham, England@O2 Hi, please could you help me with a online store order?
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#boredinafactoryupddated (@GedNeilAlex) reported from Walsall Wood, EnglandWell done to @O2 for a super fast service. Sent us a replacement sim in less than 24hours. Well done!
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paul woolley (@macwool) reported from Brownhills, England@O2 I’m unable to remember my security question answer in order to change my password to view my a/c the system won’t accent any answers to other questions & customer care is unobtainable. It’s rubbish & unhelpful. I feel very cross!!!😡
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Andrew (@Bigglesdaf) reported from Wombourne, England@Three_Is_Broken @ThreeUKSupport @ThreeUK @O2 Try it they seem to be willing to cancel for those who escalate to the ombudsman service
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Ketan Surti (@DirtySurti) reported from Dickens Heath, England@O2 your service is terrible and I haven't even fully moved over from my current provider. Managed to move 2 sims across but struggling with two more. Keep getting a declined, then your customer service team call saying can see incomplete order but then cut me off !
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Sophie Drake (@SophieMDrake) reported from Birmingham, England@O2 It’s having to be escalated due to a back office technical fault, issue on My O2 and the account behind the scenes, so I’m without data when out of the house for up to 10 days. Not ideal really!
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j7b7 (@Jeanybabesb) reported from Walsall Wood, EnglandHave been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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Tina-Louise Boyce (@LittleMissCosta) reported from Solihull, England@O2 I've just tried this, they've said they've sent me a text with a code but I don't have any service to receive the text. So now I'm stuck..
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Sajid Shaikh (@shaikhycwu) reported from Birmingham, England@O2 Why are customers so unreliable in what they tell to resolve your issue. That was cause by o2 customer services yet customer suffer and pay the bill
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ChrisJSharratt_ (@ChrisJSharratt_) reported from Birmingham, England@O2 I ordered a phone on the train today and only found out you need ID after. I have a copy on my phone, you can check with my work and I will be getting rid of this phone in an hour!!!!!! What ******** am I meant to do?!!!!!
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emma saunders (@emmajsaunders) reported from Solihull, England@O2 had a called yesterday about a upgrade and the person was going to call me back at 3.00 yesterday I am still waiting....this morning I have called been on hold for 30 minutes to be cut off what a joke bad customer service...I have been a customer with you for 18 years
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Chris Sammons #StayHomeSaveLives (@ChrisSammons_) reported from Birmingham, England@danboq @VodafoneUK At least @O2 only fob me off once every two weeks 🤪 And they don’t even give a reason, just knock the date back every time 🤣 As long as I have signal in time so I can send my Xmas texts I’ll be a happy chap
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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PB1982 (@pb1982) reported@O2 Sent but not expecting any useful update or resolution. O2 customer service is a mess.
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klowee⁷ (@cluzyy) reported@O2 u dont need to interrupt the hold music every 30 seconds i know im waiting!! I know ur gonna put me through!! Cutting off the music so often makes me think someone is answering STAWP
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Liz Stacey (@LIZSTACEY15) reported@MartinCollinsx @O2 Just cancel the voicemail message or press the actual phone button and this should disappear x
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It Will Get Better (@GCycles1) reportedCongratulations to @O2 for having the worst App experience I’ve had for a long time and the least flexible plans around. I have three phone numbers with a combined monthly data of 120gb yet I cannot share that data across the three plans.
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julia (@jlixay) reported@O2 ive not had any internet all weekend and its still not fixed, please help!
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Josephine (Josie) Tapper (@TapperJosephine) reported@O2 almost a month without data inside my home due to a mast issue. It’s been down at least 6 months out of the last 12. Your coverage is also non-existent in Exeter. It’s 2026 for goodness sake.
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mark (@schellm2012) reported@O2 trying to get a new esim profile as I have a new handset and can't get through. Been on hold 40 minutes each time for past few days. Live help says they can't help. This is frustrating.
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LRSMCFC (@SmythLr) reported@BenInRushcliffe I used o2 switch up the other month. The phone got lost in the post, they tried to charge me £900. Several phone calls and its still on going @O2 customer service is based abroad and it's terrible
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Shana Hendry (@Happyengland79) reportedAnd still not working! @O2 about time you replaced the mast for a new one that actually works ffs. Not a good advert for you when I have to use my EE hotspot to run my O2 phone. #evidenceforombudsman
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Ali ✌🏼 (@AyyItsAlii) reported@O2 yall have locked my account for 2 months and have told me 5 working days to fix the issue the past 4 times I have called. What is your team doing please? 😡