Plusnet Outage in Windsor, England

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

@Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@Plusnet are absolute crap. My download speed is 6mbps. In comparison, the guys I'm chatting to are at 100 and 50 respectfully.

@Plusnet I am a recent customer, shocked to find I wasn't informed about call charges and unable to change my call plan for 10 days because my account says I can't due to a bill being prepared for the 9th march!!! Surprisingly fatty on the telly doesn't tell you this crap service

@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

@Plusnet you are no longer competitive. Get ready to lose a long term customer. #sadtimes

@Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!

@jmarcjones @EnglishmanAdam @Plusnet Do your research on the speed other people get locally. The distance from the exchange plays a big part if you are on an ADSL service.

@kevwright @MWWebster1 @NOWTV Been with Plusnet 6 years now. Not one outage or issue and I get 80mbps unlimited for £24 and boy do I use a lot of data

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Plusnet have to be THE WORST WiFi providers ever !! Cannot deal with being indoors with no WiFi ! May as well put me in the middle of the Lake District 🥴

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

@Plusnet AVOID AVOID AVOID. Waiting 4 weeks for them to change our lines and fibre. Still not done. No updates. Promised call divert but not set up & they are unable to set up as they said there is an issue. We no longer have access to our old premises so our clients can not contact us.

My #plusnet internet seems to be down, I’ve turned it on and off again and reset it. Now getting nothing as opposed to 0.4mb up @plusnethelp - trying to get some work done on my laptop and it’s not a great time for it to cut out. The broadband is a blinking green light.

@plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.

@plusnethelp 7 days on and not even a reason as to why my line was terminated let alone any time scale as to when it will be re-connected. Laughed at when I asked about a SIM card to give me some connection to the internet. #plusnet never return calls - shocking service.

@Plusnet My internet is not working after hours with customer services, who have no idea how to fix the problem. In view of this I moved to another provider. You advised there is cancellation charge. I do not agree with this as you are in breach of contract.

@Plusnet As my internet is not working I have moved provider. You failed to fix the problem even though I spent a couple of hours on the phone with customer services dept. In my opinion you are in breach of contract and I do not feel you should making a cancellation charge.

@plusnethelp @Plusnet 7 weeks since ordering internet. Engineer arrived without key, 4 failed deliveries. **** customer service. Finally activated and still doesn’t work. Awful company in. Would have been better using a potato as my WiFi provider. Any danger of you sorting it?

@plusnethelp @Plusnet 7 weeks since ordering internet. Engineer arrived without key, 4 failed deliveries. Poor customer service. Finally activated and still doesn’t work. Awful company in. Would have been better using a potato as my WiFi provider. Any danger of you sorting it?

@Plusnet my broadband is appalling I have had it since July. It just kicks any device off and hardly works constantly. I don’t know how you can supply such a bad service. I want to end my contract. How do I do this ?

@Plusnet @plusnethelp hello! We’re trying to pay our bill but it seems your system is evolved enough to accept the fact that we have a new card to use because the other has expired. You’ve taken our internet off. This is stupid, we have tried to fix this for days now.

@Plusnet Just had brilliant customer service from Adnan at plusnet trying to resolve a fault caused by incompetence and unauthorised work by UK Power Networks. The lad is a star!

@KateSlaterPR @Plusnet 5 months of phone calls and still they haven't sorted the issues with my broadband. They promised an engineer and no one came. I am shocked that they won a prize for their customer service

So @plusnet resetting my password doesnt work after it wont let me log into the app after download Over an hour on phone/on hold etc been told they can't do anything else other than send reset link which doesnt working. Surely there must be more you can do!

Oh it gets better... @plusnethelp @Plusnet have charged us £107.00 for leaving a contract. Just to clarify, we never cut off our own line and told them numerous times we weren't leaving. Disgusting.