Plusnet Outage Report in Whyteleafe, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Whyteleafe, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Whyteleafe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (1%)
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TV (%)
Live Outage Map Near Whyteleafe, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Croydon, Westhumble, Southwark, Sevenoaks, Hounslow, Orpington and Reigate.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Whyteleafe, England
Latest outage, problems and issue reports in Whyteleafe and nearby locations:
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Ilse
(@IlseHoward) reported
from
Richmond, England
@inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Fatima Duerden 🇪🇺🇵🇹
(@FatimaDuerden) reported
from
Camberwell, England
@SymienJennifer @Plusnet That’s great! Let’s see how the problem is solved tomorrow… 🤞🤞
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mtrinh
(@miktrinh) reported
from
London, England
@Plusnet broadband is down in SE23 1AN area
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.
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Dame C 🧙🏼♀️
(@DameClaraM) reported
from
Bromley, England
Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
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✌🏻Moofie✌🏻
(@MusicMoofie) reported
from
Bromley, England
@TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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⭐⭐Baron von Nilesy🌍
(@MilliLeaks_) reported
from
Camberwell, England
@osgood9 @Plusnet @middleoftheshed Watched the first episode last week without any problems. I hope to do so again if my aforementioned broadband allows it.
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Sir Aleks (They/Them) 🏳️🌈🏳️⚧️🇪🇺♿
(@LinJaneThe2) reported
from
London, England
@Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Sir Alex of the Knight 🏳️🌈🇪🇺♿💙
(@LinJaneThe2) reported
from
London, England
@plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Angeline Clean
(@NortysTweets) reported
from
London, England
Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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spurs Gal
(@louiseyidette) reported
@Plusnet I’m a new customer and was told my activation was today. I spent an hour getting through to your customer service who confirmed it was today. Still hasn’t been activated sent two DMs which have not been ignored. Can someone reply asap so disappointed with the service.
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Jenny Owens 🏳️🌈🏳️🌈🏳️🌈
(@jenny_owens1) reported
@louiseyidette @Plusnet I am exactly the same. Wish I never changed supplier now. Had same service as you. Joke ain’t they
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misterhope
(@misterhpe) reported
Back to @ShellEnergyHome to try and get the order put through again. Assurances from @plusnet and @vodafone and Shell, that the problem does not lie with them. 9/?
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misterhope
(@misterhpe) reported
Back to @Plusnet where we were told that there wasn't a block on the line. So reassured that there was no issue at plusnet's end, and with no deal from @VodafoneUK we decided to go with @ShellEnergyHome, again good deal and this time with an Amazon voucher attached. Great! 5/?
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Chloe Raccoon
(@ChloeRaccoon) reported
@Plusnet More having issues with your status system, given it says there are, and have been, no faults. What is the point of the status page if it is provably wrong?
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misterhope
(@misterhpe) reported
Someone told us @VodafoneUK that we'd need to speak to @WeAreOpenreach who we're told this morning don't speak to members of the public about issues and we should get in touch with our current provider (@Plusnet) to solve the issue. 12/?
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Beelzebab
(@Beelzebab666) reported
@CocklesFaulkner @Plusnet Thanks for the heads up! You'd think someone in customer service would have known about that. Spoke to about 4 people there with no mention of that at all.
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Shell Energy
(@ShellEnergyHome) reported
@misterhpe @Plusnet I am sorry to hear this. If you did wish for us to look further into the issue at any point, we will be happy to do so. - Liam.
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Ben Lax 🏔
(@BenjaminLax) reported
@Plusnet once again terrible service from good old local broadband provider! Full information given, signed up to a new 2 year deal to move home….. we forgot your new address can you get back in touch? You’ve got to be kidding… amateur #poorquality #sky
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Jenny Owens 🏳️🌈🏳️🌈🏳️🌈
(@jenny_owens1) reported
Not sure what to think now about changing to @Plusnet no internet all day, no 1 answers phone calls, no1 answers on here. I work from home, no holidays left, so tomorrow will lose pay if I don’t log on. The money saved in the year will be lost on the 2nd day.Shocking service