Plusnet

Plusnet Outage Report in Whyteleafe, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Whyteleafe, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Whyteleafe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Whyteleafe, Surrey, England 02/28/2026 07:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Whyteleafe, Surrey, England

The most recent Plusnet outage reports came from the following cities: London, Southwark, Hounslow, Croydon, Teddington, Westhumble, Sevenoaks and Orpington.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Whyteleafe, England

Latest outage, problems and issue reports in Whyteleafe and nearby locations:

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • lewis_hardwick Lewis Hardwick (@lewis_hardwick) reported from Crayford, England

    So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @plusnethelp @plusnet if this page was shut down in May why is the feed still here why have an account up which no one checks?

  • Wattsit01 Vikki (@Wattsit01) reported from Swanley, England

    @plusnethelp I've just noticed I cannot connect to my WiFi on my android phone in the front room of my house today. Wasn't an issue yesterday. Only upgraded to Plusnet this year to help with home schooling and haven't received the promised speeds either. Any suggestions?

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

  • CharlieCorrish Charlotte Corrish (@CharlieCorrish) reported from Tandridge, England

    @Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @Plusnet for the second time in as many days my router has failed. It just randomly drops connection. I would never recommend you to anyone. In a time where people are working from home they need a reliable service and you are not it!

  • Harrison20202 Harrison2020 (@Harrison20202) reported from Wandsworth, England

    However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MoustacheMaster Michael Fidel-Baboon (@MoustacheMaster) reported

    @Plusnet Could you create a mobile tariff bolt on to give that bit of extra EE signal that isn’t currently available? Out in the countryside indoor signal is almost unusable. Ta

  • McCarthaigh1953 Patrick McCarthy (@McCarthaigh1953) reported

    @Plusnet @plusnethelp Plusnet Customer Services - an oxymoron for 21st Century! From Q208625940 to Q213609987 nothing but fobbing off, kicking the can down the road, and wrongly selling solutions that don't work... Human contact req'd - not hard, you're only in Yorkshire!!!

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @scam516 Hi there Sam! This latest delay is due an unforeseeable issue with our internal systems that a manager would not be able to do anything more with than ourselves at the moment. I do apologise for the inconvenience. Jess - Plusnet Leeds

  • ZoeReil49563299 Zoe Reilly (@ZoeReil49563299) reported

    @Plusnet I just had an email saying a payment of £5.39will come out of my account in May. I had problems for 6 months getting connected and was told I wouldn't be charged for 3 months for the hassle. What does this payment relate to? Zoe Reilly LA5 8HT

  • SerenaChamings Serena (@SerenaChamings) reported

    @Plusnet I purchased WIFI with plusnet as they advertised a £75 reward card - after chasing for two months they've decided it might be due to my browser cookies interrupting the sign up process - but I have no reward card linked to my account. What a load of crap.

  • OooListerooO Lister (@OooListerooO) reported

    @MrBeardstone Same here but it seems to be an area issue... lots of folk around here have lost it! Plusnet & EE so far...

  • m_8udd Martin Budd 💙 (@m_8udd) reported

    @Plusnet My mobile is on your network, is there a reason why I cannot forward spam messages to the national 7726 number from my number? Advice please.

  • Asterio86597943 Asterion (@Asterio86597943) reported

    @plusnethelp im starting civil proceedings against plusnet/open reach your service is disgusting. Nothing but lies and negligence and I am almost £500 out of pocket from days off work for no show engineers..

  • naluka Tom (@naluka) reported

    @Nevs_EFC @Plusnet @plusnethelp Mine was technically activated yesterday, but it still doesn't work as there's a fault on the line somewhere apparently. Got an engineer coming out this morning so we'll see how that goes. As of tomorrow it'll be six weeks since I placed my order.

  • SuddenlyTim suddenly tim (@SuddenlyTim) reported

    Yesterday I rang @Plusnet mobile cos I couldn't text. They gave me some stuff to try and it worked. Happy days. Today I got an email "We have received your complaint, we're sorry we let you down...". I didn't complain, it was a minor issue, quickly sorted. I feel bad now.