Plusnet

Plusnet Outage Report in Teddington, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Teddington, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Teddington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Teddington, Greater London, England 01/02/2026 17:45

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Teddington, Greater London, England

The most recent Plusnet outage reports came from the following cities: Islington, London, Croydon, Hammersmith, Harringay, Hampton, Walton-on-Thames, Northolt, Southwark, Wandsworth, City of Westminster, Paddington, Southall, Camden Town and Wembley.

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City Problem Type Report Time
United KingdomIslington Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Teddington, England

Latest outage, problems and issue reports in Teddington and nearby locations:

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • AlexWhiteGB Alex White (@AlexWhiteGB) reported from Hillingdon, England

    @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • fitbitsmash I stand with all Key Workers 2021 (@fitbitsmash) reported

    @johnlewishelp hi, I have my broadband and home phone via you, piggy-backing off plusnet. My home phone has had no dial tone for 2 days now, and your website says to call the 0800 number. I am unable to call the 0800 number because my home phone has no dial tone. Please help?

  • erica16710 Erica Campbell (@erica16710) reported

    @Plusnet a few months ago we had issues with our WiFi not ‘syncing’ and after days of back and forth you sent someone out. Told us we wouldn’t be charged as it was an issue with the line. They came out, apparently fixed it. And then in the next month we were charged £60

  • NasserMarand Nasser Marand (@NasserMarand) reported

    @Plusnet lost my mobile number that I had for 18+ years now allocated to another @Plusnet customer. The most incompetent mobile operator in the country... @Plusnet I want my number back you imbeciles

  • frank10743117 frank (@frank10743117) reported

    @Plusnet why are your support staff so unhelpful

  • Sodaboy70 Warris (@Sodaboy70) reported

    Your mobile service & log-in is down? @Plusnet

  • Plusnet Plusnet (@Plusnet) reported

    @adrianince Hi Adrian, I'm sorry that we don't currently support texts to short code numbers and that this has meant you have been unable to use the reporting service. I will pass on your feedback to the relevant team. Regards, Emily Plusnet Leeds 🌞

  • MartinJobey Martin Jobey (@MartinJobey) reported

    @Plusnet Anoush I have an issue with plusnets porting i have a server that has not been workinh now for over 2 years due to ports blocked who can I talk to at plusnet.

  • MARKBOOTH7 MARK BOOTH (@MARKBOOTH7) reported

    @Plusnet Hi, could you please stop harassing me? I have left and dont care if you have restricted my service, no more mails or texts please I am no longer connected

  • frank10743117 frank (@frank10743117) reported

    @Plusnet Why did he take over my case if he was then going to take 2 weeks off? I was passed to him as my last case handler did nothing with my case for over a month. How do o file a complaint?

  • adywhitwell ady (@adywhitwell) reported

    @Plusnet Hi once again. Had bt engineer round last week to fix our broadband and its working great. Just noticed he hadn't plugged my phone back in so I just have but I'm getting a line in use signal