Sky Outage Report in Kent, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Kent, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Kent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 25: Problems at Sky
Sky is currently having issues. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kent, England
The most recent Sky outage reports came from the following cities: Maidstone, West Malling and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Total Blackout | |
| Maidstone |
Wi-fi | |
| West Malling |
Internet | |
| West Malling |
Internet | |
| Ashford |
Wi-fi | |
| West Malling |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Kent, England
Latest outage, problems and issue reports in Kent and nearby locations:
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zommbunnee
(@Zommbunnee) reported
from
Coxheath, England
@SkyHelpTeam hi sky! Have you got broadband issues in the ME area at all? It’s being VERY temperamental and keeps cutting out. Not ideal when working from hone :(
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Nick Rook
(@nick_rook) reported
from
Faversham, England
@SkyHelpTeam is there broadband issues in Faversham Kent me13 as I have had no internet all day.
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Marky 🇿🇼🇬🇷🇬🇧🇪🇺🏳️🌈
(@puzzledzimbo) reported
from
Maidstone, England
Dear @SkyUK I don't want to get a whole new TV, that's simply wasteful. Just give us the simple option of having your product without needing a dish so I can benefit from your service in my block of flats. #MadeOfMagic
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lotoftoast
(@lotoftoast) reported
from
Cranbrook, England
@SkyHelpTeam Same in tn17 been down a hour too
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zommbunnee
(@Zommbunnee) reported
from
Coxheath, England
@SkyHelpTeam Did this, and spoke to someone at customer services who was very unhelpful....
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Pezza
(@pezza1) reported
from
Ashford, England
@itvfootball ‘s coverage of the England game is terrible, I suppose I have got used to the quality of @SkySports and @btsport I’ve got to turn the sound off it’s hurting my ears!
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Lewis
(@lgriffiths200) reported
from
Ashford, England
@SkyHelpTeam Done all this **** all I got is “ due to lockdown we aren’t used to the use” we upgraded to faster and it can’t even run 1 PS4 with nobody else on the wifi pathetic
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Lewis
(@lgriffiths200) reported
from
Ashford, England
@SkyHelpTeam Non stop issues Awful wifi
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James Anderson
(@jrma91) reported
from
Faversham, England
@SkyHelpTeam @SkySportsNFL the sound quality on #NFLRedZone is really poor today, what's going on?!
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Slarty Claus
(@Slarty247) reported
from
Weavering, England
Is it normal @SkyHelpTeam to send text messages to your customers at 01:30am telling them their service is about to be cut off and asking for their bank details? 🤔
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Angus Willson (doesn't trust them) 🌍 🌳 🎵 ⛳️
(@AngusWillson) reported
from
Ashford, England
@Primageographer @SkyUK @DPDgroup_news You are entitled to go off piste when you are piste off with poor service.
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susan nelson
(@SusanSwanny) reported
from
Chart Sutton, England
@SkyHelpTeam we have had no internet for over 8 hours and trying to find information on the problem impossible on your website it would be nice if someone would give updates my husband left his mobile number for text updates but nothing not impressed!
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Howard Cox
(@HowardCCox) reported
from
Cranbrook, England
.@SkyHelpTeam broadband down for 9 hours in total overnight and on 4 separate occasions today. It has cost me time and money. Maybe I should move over to @TrooliFibre - @SkyUK does loyalty count for anything & why can’t I get through to u for details of the outage. Compensation?
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Steve Wisdom
(@Awoogatron) reported
from
Snodland, England
@corkyleedsutd @SkyHelpTeam @SimmoWFC83 What do I do when I live on a new development with intermittent 3G signal? Yes you read that right...can’t even get 4g 20 miles from London and can’t even make a phone call unless I’m on the top floor hanging out of the window. #skydown
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pete
(@shade1964) reported
from
Ditton, England
@SkySports @England Yes too slow and simply not good enough but unfortunately neither is Gareth Southgate !!!
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Nick Rook
(@nick_rook) reported
from
Faversham, England
@SkyHelpTeam It says there isn’t and there are various people in my area with the same issues. I have spoken to an agent but still no internet
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Adam Kirkland
(@ADAMKIRKLANDQX) reported
from
Maidstone, England
@SkyHelpTeam worst internet I’ve ever had!! Cannot even play online, Mini Box not working properly even with a booster!!! Sort it out!!!! Over £70 a month for this awful service!!!!!!!! #Cancelmybroadband
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OoOoOwen 👻🎃
(@DoctorDisco63) reported
from
Ashford, England
@SkyHelpTeam Yeah, it's my aunt's Sky+ HD box. I've checked all the connections and they're fine. But still not working.
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⚒⚒ 😎Tony😎 ⚒⚒🙅♂️
(@ashfordhammer) reported
from
Ashford, England
Who ******** at Skysports thought that hiring Chris Colman was a good idea. 1. He dont shut ******** up 2. His voice is sending me asleep.
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Jack Godden
(@JackG1210) reported
from
Ashford, England
@SkyUK I would strongly advise people to think carefully before entering into a contract with Sky. Brilliant customer service until signed up then abysmal service afterwards. Delivery debacles raged on for days & losing a customer of 7.5years is worth a £10 goodwill offer.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Guy Anker
(@GuyAnker) reported
.@SkyHelpTeam. Can you look my account up (doubt many have my name) & tell the boss of the engineer who just sorted my faulty Q box & signal how amazing and patient he was over video call while we both did the work - as your understandable Covid rules didn’t allow his entry
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Neil Mortimer
(@moose1036) reported
@SkyHelpTeam I’ve been a Sky customer for 20 years. Today I built a package online for £91... rang up to get that package and you were unable to do it for me... thought you were legally obliged to match new offers for current customers???
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Carl Gates
(@CarlGates) reported
@SkyHelpTeam Ok thanks for the reply. So is there another reason why my broadband has been slow since lockdown? Does the amount of people being at home on the internet not affect it? If my line and connection are fine what else could it be? Does it cost me for an engineer to come out?
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Ben Calderwood
(@Jago2k) reported
@SkyHelpTeam nice try, but no, the fault is outside and this is to get a first engineer. It gets cancelled and theres nothing you will do about it. worst customer services i have ever had. you should be ashamed
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SHOXY
(@ENTY_Fusions) reported
@SkyHelpTeam I need the internet for work but apparently sky is down in my area and I can see alot of other people on about it from a lot of different places, says im connected, no internet light on router sky app says the is problems with the line, how long does it normally take
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Christine Fitzgerald
(@Christi71777693) reported
@SkyUK You have to be the WORST company in the UK to contact to sort things out with.
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Dan Horton
(@Real_Dan_Horton) reported
@theandydurrant @spenaldo73 @SkyUK I made the grave mistake of leaving BT for Sky Broadband based purely on cost. Big mistake. Problems after problems. Back to BT and everything tickety boo again
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Dziva Musande
(@PatricksConnor) reported
@SkyHelpTeam this is not advice. this is you coping out and trying to blame the customer. yu did not openly communicate this option with customers. yu defrauded a good proportion of your customers of their money! you are fraudsters, thats what you are.
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Dziva Musande
(@PatricksConnor) reported
@SkyHelpTeam @SkyHelpIreland Yes i'm ROI but @SkyHelpTeam was of no help either.
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The Woman
(@TheWomanHolmes) reported
@SkyHelpTeam That link confirms that new orders CAN be fitted by the engineer from the outside, so my question is WHY did the engineer refuse to do it? He stated that new orders can’t be done, even though I told him the website states otherwise AND customer services TWICE said they can?