TalkTalk Outage in Woking, Surrey, England

@TalkTalk dreadful service. Customer's are required to provide a month's notice to terminate. TalkTalk retains the Wi-Fi preventing new tenants from selecting their own provider😳

@TalkTalk can you fix my internet please 😱

@talktalk worst customer service .... incompetent …. incomprehensible …inept & completely shambolic. do not use talktalk.

@TalkTalk Oh shit sorry..will do.. but to be honest I don't really give a rat's @rse about my details being public... everyone knows who I am anyway

@TalkTalk I did a lot of tests with the support team over the phone . Every time I am being told that I have been blessed with the mimium speed promised but I hadnt opted for just the “minimum” when I took the service. I was getting a decent speed initially.

@TalkTalk absolutely poor #broadband and customer service to say the least #talktalk worst in my area.

Im so pissed off that I have @TalkTalk internet it’s probably the WORST thing ever

The day I write a thread with my last month and a half experience in this 'network' provider, it will be the never ending thread. To summarize, again, avoid @TalkTalk at all costs.

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

For my UK friends...please avoid @TalkTalk and their network services. You will be more offline than online and they will not make the best as possible to fix it as soon as possible.

@TalkTalk yet again I cannot access my work computer remotely! All my home safe settings are off and customer service are reading off a script. Useless!! #fedup #cancellingsoon

Blooming @TalkTalk is driving me mad. For over an hour I’ve been trying to switch off scam protection as it is blocking my work website and it keeps telling me to phone up. I’ve followed all the steps that they persist in telling me is the only way to fix it 1/2

@TalkTalk Better it seems but your customer service/live chat is absolutely terrible and I'll be lodging an official complaint.

@TalkTalk What a surprise.. I finally got a call from a case manager from CEO team after my tweet, told she would call me back with update yesterday at 12.30pm.... No call or email.... and no response from @dburdon either... I’m moving my account to a company that can do customer service!

What a joke, just tried to call @TalkTalk to cancel my account after a year of awful broadband and multiple failed technicians and would you believe their systems are down and I have to call them back #irony #dontusetalktalk #poorservice #talktalkfailed

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

Finally @talktalk customer service has agreed to put her on an acceptable package and refund some money - shame about the 1.5 hour call to sort it

To follow up @TalkTalk, she was told her bill would probably go down and in fact it’s doubled

Hi @TalkTalk So @ruskin147 has been on a call to your ATROCIOUS customer service number for 1hr on behalf of an elderly relative - seems like she has been mis-sold a new package - & they absolutely refuse to accept there’s an issue.

@TalkTalk Hi Becky, I restarted our modem as the internet indicator light was red. Seems to be fine now! Slow a wee bit but OK....!

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk Yes get me out of this contract your service is dreadful!

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

Anyone out in there can help me with my broadband speed just joined Vodafone and it’s absolutely crap was on the phone to them yesterday for over 2 hours no help - sorry I ever left TalkTalk stay clear folks @VodafoneGroup @EUombudsman @Ofcom

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@TalkTalk a very unimpressed Talk Talk customer after years of loyalty I can't get a better package I just keep getting my contract keep being extended NO THANK YOU #DoBetter

just signed up with @TalkTalk now ringing to terminate @TalkTalk - customer service is crazy bad, not sticking with that for 18 months.

@TalkTalk I get these same questions everytime it’s getting tiring! It’s working right now but it will inevitably go down again

@bt_uk Hi Paula TalkTalk provide the service 🙂

@TalkTalk Also my broadband is to slow for yt videos and catch up TV, landline not working, reported few days back, still no reply or a change! Shocking!

@TalkTalk please advise how to cancel my contact! Its hopeless all together!

@TalkTalk The tech team just said I would hear in 3 to 5 days and that's it, not scheduled in. They won't/can't tell me what the problem is, or any more than that

@TalkTalk The worst internet seevice in the world

@TalkTalk help with refund as my phone bill is huge due to tethering my phone when forest hill broadband was down #help #please

@TalkTalk is possibly the worst internet provider on earth! My god!

@TalkTalk is there internet connectivity issues in Surrey. I keep getting a “403 forbidden” error

@TalkTalk Thanks for the reply. At this point I've already started the switch to EE. First 2 calls to customer service made me realize switching was the least frustrating option. My 3rd I tried to turn off kidsafe & even that couldn't be done easily. Confirmed I made the right decision.

Only took 7 days in London to realize @TalkTalk has the worst realibility and customer service. They have some nerve asking £40 month for broadband and phone service that barely works. Can't wait for the switchover to another provider. Ended up being less expensive too.

@TalkTalk NO HELP ! I’m switching to @sky very bad customer service as well mike

@TalkTalk Hi Chris, this morning the service is fine, thank you. However, virtually EVERY night/early morning the service fails. From about 01.30 until later on in the morning. Could this be looked into today please.

@TalkTalk Catford, but I've just seen your pinned tweet so I guess that's the problem....

@TalkTalk An open complaint about our Internet that was raised in September and talk talk has failed to fix despite goodness knows how many calls and three engineer visits. The call was booked to follow up on "fixes" apparently applied on Sunday.

@TalkTalk No, I was still working and unable to take the call, I will call back when I am home. I explained this in the painful conversation on Sunday when trying to book the call. I've had so many "booked" calls that don't take place. It's ridiculous and I'm an extremely unhappy customer

My @talktalk service has gotten worse and I’m still paying the full price #thatsnotfair

@TalkTalk I have just tried to report a problem with my internet by phone but I know what the problem is an I need to speak to an engineer . urgently as I have no internet so am on 3g

@TalkTalk Yes, on my phone it is often slow too, and occasionally our TV loses connection. It’s been the case ever since the contract began, even after the monthly price went up (!) Do @TalkTalk engineers exist? Or is everything over the phone....

@TalkTalk Hi. This is an ongoing problem. My housemate is the acct holder so the team won’t let me explain the problem on the phone. Last time we tried reporting the problem, we got stuck on the phone for over an hour with someone trying to tell us how to diagnose the issue. Useless.

When you're on @TalkTalk but can't even get your rubbish internet connection to connect to their online help page!! Worst broadband ever!!! #rubbish

@TalkTalk Thanks Mike. After more than 6 hours engineers are on their way to fix it. Surely can't be much longer

@TalkTalk Still not working ME10 1qw 😡😡

@TalkTalk I've said it before and I'll say it once more. Instead of sending threatening letters. How about you stop ignoring my complaint. I know why your ignoring it, because you have all the evidence that says I'm right.... Grow a pair and deal with the complaint....

@TalkTalk Hi Vicky. Thank you for replying. I have been through this several times over phone. Talk can't fix the issue therefore I just want out. It's really getting personal to me that talktalk is just trying to hide and they never follow up with complaint

@TalkTalk Thanks Mike. I switched to a new supplier in May. BT installed a fibre line & removed the old line (with your service) in error. I emailed TT the next day to explain. Not only have I not needed but I've not had any service with you since May 28 but I'm asked to pay until Aug 26

@Ofcom I need your help regarding a complaint with @TalkTalk from day one I have been reporting slow internet and poor service than what I was promised. Cancellation department doesn't want to speak and I've been transferred to one dept to another. They also want to charge fee.

@TalkTalk Really Mike . Ive done that. Ince again its not the issue. Its THE POOR QUALITY OF SOME OF THE CHANNELS

@TalkTalk Still not working in ME10

My @TalkTalk internet router is not working. I've received an automated email saying an engineer will come out in the next 3 working days to fix the problem. It's a bank holiday weekend so it looks like the issue will not be resolved until next week! 🙄

@TalkTalk Are #TalkTalk capable of solving problems. You have known there is a fault on our line for over a month, but done nothing about it. @TalkTalk