TalkTalk Outage in Woking, Surrey, England

@TalkTalk unreal scum charging a suicidal mentally ill person in a secure unit 190 to cancel

@Gummo31 @David39133380 That's a different argument. He is saying that he will forcibly take these companies back. Imagine if you had shares in TalkTalk or Sky Broadband and the government nationalised that service, you would lose everything

@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!

@EmmaLovelace @TalkTalk Well I suppose that narrows my choices down

@ProOnlineLearn @iljalondon @photogog @TalkTalk It would appear @TalkTalk don't even recognise we have a problem Just keep saying reboot

@TalkTalk @WakeupWWeechy We've all tried rebooting it doesn't work and more annoyingly you don't even recognise their is an issue

@TalkTalk Hi Zach, as per my previous tweet no Internet since yesterday. Orange light only on a modem. We called you twice and second time we were told there was an outage. Please check other tweets and messages as people are commenting on it quite a lot.

@TalkTalk Which we did, Wednesday Thursday and twice on friday.. but your customer service team is utterly shocking. And by looking at your reponses on twitter shows not alot is done to actually help customers out in the slightest. Repeating the same unhelpful scripted information

@TalkTalk are literally the worst. No internet since Tuesday- called them everyday to sort it out. Made us wait all week the tonight us they will send an engineer on MONDAY! 👍🏼 10/10 shite company with 10/10 shite customer service 👏🏽👏🏽👏🏽

@TalkTalk No phone, no internet, looking at your outage map I think you've got a problem

And the charges keep on going up. Now 2p a time to access @TalkTalk ‘s 1571 service! Time to start looking around for a new provider once my contract expires. #squeezingeverypenny #talkttalk #isitgoodtotalk

@TalkTalk Still not working. Was promised it’d be Tuesday, and then promised it’d be yesterday and still nothing. I’m just plain being lied to......

@TalkTalk No... you have the surname and the post code.which has been on twitter before..NW10 1AJ.. I am the account holder, so can we cut the bollocks & just fix my internet 😁

@TalkTalk The new router you sent hasn't solved the problem. Still no internet

@TalkTalk dreadful service. Customer's are required to provide a month's notice to terminate. TalkTalk retains the Wi-Fi preventing new tenants from selecting their own provider😳

@TalkTalk can you fix my internet please 😱

@talktalk worst customer service .... incompetent …. incomprehensible …inept & completely shambolic. do not use talktalk.

@TalkTalk Oh shit sorry..will do.. but to be honest I don't really give a rat's @rse about my details being public... everyone knows who I am anyway

@TalkTalk I did a lot of tests with the support team over the phone . Every time I am being told that I have been blessed with the mimium speed promised but I hadnt opted for just the “minimum” when I took the service. I was getting a decent speed initially.

@TalkTalk absolutely poor #broadband and customer service to say the least #talktalk worst in my area.

Im so pissed off that I have @TalkTalk internet it’s probably the WORST thing ever

The day I write a thread with my last month and a half experience in this 'network' provider, it will be the never ending thread. To summarize, again, avoid @TalkTalk at all costs.

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

For my UK friends...please avoid @TalkTalk and their network services. You will be more offline than online and they will not make the best as possible to fix it as soon as possible.

@TalkTalk yet again I cannot access my work computer remotely! All my home safe settings are off and customer service are reading off a script. Useless!! #fedup #cancellingsoon

Blooming @TalkTalk is driving me mad. For over an hour I’ve been trying to switch off scam protection as it is blocking my work website and it keeps telling me to phone up. I’ve followed all the steps that they persist in telling me is the only way to fix it 1/2

@TalkTalk Better it seems but your customer service/live chat is absolutely terrible and I'll be lodging an official complaint.

@TalkTalk What a surprise.. I finally got a call from a case manager from CEO team after my tweet, told she would call me back with update yesterday at 12.30pm.... No call or email.... and no response from @dburdon either... I’m moving my account to a company that can do customer service!

What a joke, just tried to call @TalkTalk to cancel my account after a year of awful broadband and multiple failed technicians and would you believe their systems are down and I have to call them back #irony #dontusetalktalk #poorservice #talktalkfailed

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

Finally @talktalk customer service has agreed to put her on an acceptable package and refund some money - shame about the 1.5 hour call to sort it

To follow up @TalkTalk, she was told her bill would probably go down and in fact it’s doubled

Hi @TalkTalk So @ruskin147 has been on a call to your ATROCIOUS customer service number for 1hr on behalf of an elderly relative - seems like she has been mis-sold a new package - & they absolutely refuse to accept there’s an issue.

@TalkTalk Hi Becky, I restarted our modem as the internet indicator light was red. Seems to be fine now! Slow a wee bit but OK....!

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk Yes get me out of this contract your service is dreadful!

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

Anyone out in there can help me with my broadband speed just joined Vodafone and it’s absolutely crap was on the phone to them yesterday for over 2 hours no help - sorry I ever left TalkTalk stay clear folks @VodafoneGroup @EUombudsman @Ofcom

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@TalkTalk a very unimpressed Talk Talk customer after years of loyalty I can't get a better package I just keep getting my contract keep being extended NO THANK YOU #DoBetter

just signed up with @TalkTalk now ringing to terminate @TalkTalk - customer service is crazy bad, not sticking with that for 18 months.

@TalkTalk I get these same questions everytime it’s getting tiring! It’s working right now but it will inevitably go down again

@bt_uk Hi Paula TalkTalk provide the service 🙂

@TalkTalk Also my broadband is to slow for yt videos and catch up TV, landline not working, reported few days back, still no reply or a change! Shocking!

@TalkTalk please advise how to cancel my contact! Its hopeless all together!

@TalkTalk The tech team just said I would hear in 3 to 5 days and that's it, not scheduled in. They won't/can't tell me what the problem is, or any more than that

@TalkTalk The worst internet seevice in the world

@TalkTalk help with refund as my phone bill is huge due to tethering my phone when forest hill broadband was down #help #please

@TalkTalk I spent nearly 3 hours on the chat and I’m still paying for a service that does work correctly but I’m being told if I buy more kit it should make it better. That can’t be right

@TalkTalk I’m not in I’m at work now but I’m fed up of it going down

@TalkTalk I cancelled it. Weren’t here on time. Continued with @virginmedia as they don’t hang up on me mid conversation as they know how to communicate with their customers.

@TalkTalk Customer services seem to have no power to actually help! On the phone for an hour, left on hold, dropped line, then told we DO need an engineer for £40 that the site told us we didn’t need. So much faff and extra money we don’t have!!

@TheMarkTalbot @Robbill123 @GeoffRogersEU @Pilloque @HyperInertia @razisidd @britainelects Called The GPO to repair my phone in the 1970s phone working within 3 days. People used to complain that was too long! Line not working with TalkTalk a couple of years back over Christmas, over 2 weeks to get it back on and £50 compensation. Take me back anyway.

@TalkTalk Tbh, most of us would like to get decent speeds. Maxing out at 65mbs is just terrible. The UK infrastructure needs looking at.

Finally got through to someone who said they would cancel for me ....... also said I would receive email confirmation........ watch this space @TalkTalk

@TalkTalk My router is flashing orange and I have no internet . Help please !

@TalkTalk Yes it is and I just want to access my account to check what I am paying for. Can you please help me. Kath

@wallisday @ThreeUK Home internet i tried talktalk and never had any problems was incredible